Having the benefits process in Workday is great, especially since it serves as the system of record for both employees and the organization. When employees have to enter or manage benefits data outside of the system, it’s not convenient and can create confusion about when enrollments begin. Keeping everything directly in Workday lets employees access the information right away and see what they need in one place. It also supports benefits and payroll administrators, since the data is processed within Workday and they don’t have to rely on or switch to another system. Review collected by and hosted on G2.com.

With so many different benefit plans and changes coming into Workday, having to adapt quickly can be a real challenge as organizations have to get ready for the open enrollment processes. Another difficult area is the benefit connectors, especially getting them to work smoothly with all of the vendors. Review collected by and hosted on G2.com.

I like that Workday Benefits backcharges people who don’t enroll on time or who are out. That is incredibly cool. Review collected by and hosted on G2.com.

I find Workday Benefits very basic unless I buy up into Sana, and there are limited opportunities to get help—almost none of it is immediate. Software I’ve used for half the price worked better. The benefit summary only shows benefits as either biweekly or bimonthly, even though we have both, which is incredibly frustrating and confusing. Employees complain constantly, and I get a dozen calls a week asking how the calculation works so their retirement deductions pull correctly. It erodes our credibility and makes Workday seem ridiculous. Review collected by and hosted on G2.com.

All benefits in one space for employees to enroll. Being able to see what you pay as an employee on a per paycheck basis. Being able to add enrollment instructions and vendor information. Review collected by and hosted on G2.com.

Reporting for Benefit Partners is limited. Wish more dashboards and reports were prebuilt for this area without having to add wellness. Excited to see more assistance for employees to enroll and understand their benefits. Having more prebuilt ways to complete audit that all employers need to complete (1095 and NDTS for flexible spending). Review collected by and hosted on G2.com.

I like the simple process of integrating third-party vendors with Workday Benefits through APIs. I can send billing and premium information through it, so it feels like a one-stop solution for everything. The API process saves time because the vendors are already integrated, and I don’t need to worry about my data going out. The initial setup was excellent. Review collected by and hosted on G2.com.

Everything is working well. Maybe Workday Benefits could improve its multi-country benefits packages. Review collected by and hosted on G2.com.

I love ease of use, setup, and the fact that when dealing with multiple benefit providers Workday is adaptable in connecting to them. I also love the support I receive especially when using Ask and Expert. They have helped us with many different issues and have provided a lot of support exactly when we needed it. Review collected by and hosted on G2.com.

I love the concept of Workday Wellness, but the execution leaves a lot to be desired. I think it was promoted too quickly. Workday announced the functionality but no providers have been set up, at the same time you are deprecating CCBs already without having the functionality of Workday Wellness set up. This is causing more work for us and more confusion and doubling our work. I'm in the midst of converting deprecated CCBs of providers who are not Wellness providers...why?? Review collected by and hosted on G2.com.

The fact that everything is tied in together with Comp. We’ve seen improvements that help with open enrollment. Review collected by and hosted on G2.com.

The two biggest dislikes: we allow for lump sum HSA contributions, that is a clunky process and not a good experience for our associates. Additional, our benefits team wants more ability to design benefit pages and literature in Workday with more stock photos, and a more professional feel To the material. Review collected by and hosted on G2.com.

The nicest piece of the Benefits module is that it sits within the flow of HR and Payroll. So there is not need to make any connections. I also like how highly configurable it is! Review collected by and hosted on G2.com.

The integrations between Workday and the carriers can be clunky at times, but the new Workday Wellness is solving that issue. Now we just need the rest of the big vendors to join Wellness. Review collected by and hosted on G2.com.

We love that Workday Benefits lets our employees manage all of their benefits in one place. We’re also excited that Workday Wellness will keep improving the user experience, so people can easily find their medical, wellness, mental health, and financial benefits within a single interface that integrates seamlessly with those benefit vendors. Review collected by and hosted on G2.com.

We constantly hear that employees wish the Open Enrollment interface was more user friendly, more structured, and flowed better through the different types of benefits we offer. Review collected by and hosted on G2.com.

I love that it is integrated into other employee demographic and pay data to pull in salary details for life insurance/disability purposes as well as for easily capturing when someone has a change of address that may impact their benefit eligibility. Since we also use Payroll in Workday, the connection between the two makes our lives easier for real time updates and changes after QLE's. Review collected by and hosted on G2.com.

One thing that seems to trip everyone up is the "Confirm and Continue" when completing a QLE and needing to update dependents. Employees almost always want to go straight to updating their dependent details rather than realizing they need to click through the plan selection first. Review collected by and hosted on G2.com.

Workday is a wonderful product, and the constant UI changes help keep our nearly 20k employees engaged and enrolled. Review collected by and hosted on G2.com.

Reports can sometimes be difficult to complete in Workday. Using the available data sources can also be very nuanced and complicated, which makes the overall reporting process harder than it needs to be at times. Review collected by and hosted on G2.com.