# Workativ AI Reviews **Vendor:** Workativ **Category:** [Bot Platforms](https://www.g2.com/categories/bot-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 3 ## About Workativ AI Workativ is the AI-native platform for SMBs, mid-market, and enterprise companies. It sits on top of your existing HRIS & IT tools BambooHR, Workday, ServiceNow, Jira Service Management, ADP, UKG, Freshservice, Gusto and gives HR and IT teams the AI and automation depth they have never had before. Workativ automates repetitive tasks and employee issues such as unlock account, access related, PTO, policy questions, employee onboarding & offboarding workflows, performance cycles, benefits enrollment — so your HR & IT teams can focus on the strategic work that actually requires a human. Workativ’s three core capabilities that help you superpower your support & workflows: • AI Agents that live inside Slack, Microsoft Teams and other channels, answering employee questions in 95+ languages and taking real action inside connected systems — checking live PTO balances, employee benefits, access issues, password resets, submitting leave requests, policy questions, updating records — without HR or IT involvement. • AI Co-Workers that run the most repeatable HR or IT processes autonomously: onboarding, offboarding, 30/60/90 check-ins, performance review cycles, benefits enrollment, license assignment, compliance training, expense claims, and more. • An HR Co-pilot that gives HR managers strategic leverage — connected to real HRIS data, it drafts offer letters, generates headcount reports, flags compliance risks, and builds new workflows through natural language. Connect Workativ to BambooHR, Workday, UKG, ADP, any HRIS, Okta, Azure AD, Office 365, ServiceNow, Jira Service Management, Slack, Microsoft Teams, SharePoint, Google Drive, Notion, and 100+ other tools. Deploy in three days. No IT team required. No implementation consultant. No six-figure contract. SOC 2 Type II, PII data redaction,ISO 27001, GDPR, AI Security & Guardrails, and HIPAA compliant. Built for the HR & IT teams that need enterprise-grade security from day one. Get your free Trial - Sign up now! AI Agent AI Agent Studio AI Agent Studio by Workativ is a no-code agent builder for IT and HR support. Set instructions, create personas & skills, connect knowledge sources, connect apps, automate tasks workflows, add guardrails, and escalate seamlessly to live agents. One studio, end-to-end. Knowledge AI Train on SharePoint, Google Drive, Confluence, Notion, or uploaded documents. Answers come from your actual policies, not generic responses. Auto syncs in minutes when policies change. Action automation Goes beyond Q&A. Checks live PTO balances, submits leave requests, benefits enrollment, access requests, password resets, license assignment, salary enquiries, updates HRIS records, creates tickets, and confirms outcomes — all inside Slack/Teams. No HR/IT involvement unless there is an exception. 100+ app integrations BambooHR, Workday, UKG, ADP, Okta, Azure AD, Office 365, ServiceNow, Jira Service Management, Slack, Microsoft Teams, SharePoint, Google Drive, Notion, and 100+ others. Bidirectional read and write — not just lookup. Slack & Teams native Deploys in Slack, Microsoft Teams, SharePoint intranet, or Web. Employees interact where they already work. No separate portal required 95+ language support Consistent multilingual support for global and distributed teams. Live chat escalation & Shared Inbox Routes complex queries to HR in a shared inbox. Real-time collaboration across all channels in one place. AI Co-workers Creator Studio No-code drag-and-drop canvas to build and deploy HR workflows. Pre-built templates for onboarding, offboarding, performance cycles, benefits enrollment, and more. Live in minutes. Triggers Start workflows automatically from a system event, a schedule, or a monitored condition. New hire created. Review date reached. Form submitted. No one presses a button. AI Co-workers Specialist agents that execute workflow steps with access to your tools, HR knowledge base, and custom instructions. Conditions and branching handle exceptions. Parallel paths run multiple steps at once. Human in the Loop Pause any step for a manager approval or HR sign-off before continuing. Auto-escalates if no response within your defined window. Actions Deterministic steps that take real action in connected systems update records in Workday or BambooHR, open tickets in ServiceNow or Jira, provision access in Okta or Azure AD, generate and send documents. Multi-channel Notifications Reach people in Slack, Teams, or email with action buttons built in. If a notification goes unacknowledged, the co-worker escalates automatically. Dashboard Active workflows, completion rates, exceptions, hours saved, and automation ROI — in one view. The numbers an HR Director needs without building a spreadsheet. ## Workativ AI Reviews ### 1. Workativ is even better with the AI feature **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Workativ AI?** The new interface - I no longer have to keep scrolling through the left hand side menu to find where I need to go as everything I need is pretty much on the one screen where I update the chatbot **What do you dislike about Workativ AI?** The help articles are gone but this hasn't caused any issue as I know I can quickly get the help I need from the support team **What problems is Workativ AI solving and how is that benefiting you?** The abilty for end users to get self help for their IT issues which will reduce the number of tickets that are logged ### 2. "Workativ brings powerful bot capabilities along with self-service - a winner!" **Rating:** 4.5/5.0 stars **Reviewed by:** Rakesh K. | N, Mid-Market (51-1000 emp.) **Reviewed Date:** April 20, 2022 **What do you like best about Workativ AI?** The platform provides a ton of capability to build the bot and also automate app workflows. Also, the pre-built templates and workflows help you go live easily in hours. The user experience is intuitive and engaging so working on the product is very positive - no major help is required. Self-service driven **What do you dislike about Workativ AI?** WhatsApp alerts and integration can help. **Recommendations to others considering Workativ AI:** Powerful tool with a vision for the future. Excellent customer support. **What problems is Workativ AI solving and how is that benefiting you?** Workplace support experiences for employees. Reduced ticketing and calls.Powerful tool with a vision for the future. Excellent customer support. ### 3. Workativ delivers on both features and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2022 **What do you like best about Workativ AI?** The deployment and support team was exceptional! They worked hard to make sure our rollout was successful. When I had concerns they worked real hard to make sure they were addressed and resolved. The features of the product also met our primary business requirements. **What do you dislike about Workativ AI?** No concerns at this point. The support, price and features really can not be beat. **What problems is Workativ AI solving and how is that benefiting you?** Our primary goal was to allow our employee base as many self service options to get their issues resolved as quickly as possible, This bot provided another tool in our toolbox. ## Workativ AI Discussions - [What is Workativ Assistant used for?](https://www.g2.com/discussions/what-is-workativ-assistant-used-for) - [View Workativ AI pricing details and edition comparison](https://www.g2.com/products/workativ-ai/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+21%3A23%3A39+-0500&secure%5Bsession_id%5D=efa1afe8-0368-410d-bc0f-653d2732bed4&secure%5Btoken%5D=41e7259c6ab6c98f108598ec3d489fae9e149ad3d38fd74325587b53cd54d1f3&format=llm_user) ## Workativ AI Features **Agentic AI - Bot Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Workativ AI Alternatives - [Qualified](https://www.g2.com/products/qualified/reviews) - 4.9/5.0 (1,468 reviews) - [Drift](https://www.g2.com/products/drift/reviews) - 4.4/5.0 (1,204 reviews) - [Botpress](https://www.g2.com/products/botpress/reviews) - 4.5/5.0 (409 reviews)