Customer service was good. It was easy to open tickets through their portal or via their 800 number. MPLS network was managed by Windstream so lessened the responsibility and workload on our side. Review collected by and hosted on G2.com.

What do you dislike about Windstream Enterprise Internet?

Experienced more and longer outages than we deemed to be acceptable. During times of large outages, trying to get a hold of someone for reasons why and updates was difficult. The cost to bandwidth ratio was also too high. Review collected by and hosted on G2.com.

What problems is Windstream Enterprise Internet solving and how is that benefiting you?

Windstream offers voice options at an affordable rate. Using them as a PRI provider drastically reduced the cost versus conventional copper lines. This in conjunction with MPLS saved a lot of money. Review collected by and hosted on G2.com.

WR

Will R.

System Administrator

Building Materials

Mid-Market (51-1000 emp.)

10/4/2019

"Terrible provider. Billing is a nightmare, zero support, EXPENSIVE."

0/5

Describe the project or task Windstream Enterprise Internet helped with:

We used Paetec for our hosted voice platform back in 2010, until they were bought by Windstream. Windstream promptly ruined the relationship - poor quality of service, increased our rates, and couldn't match their SLA. We eventually were given substantial back payments and switched to Earthlink. A few years later, Windstream bought Earthlink and the same thing happened - poor QOS, high turnover for representatives, bill rate increases, and a billing disaster. Then they filed Chapter 11 and it all went to hell. We're now with Ring Central. Review collected by and hosted on G2.com.

What do you like best about Windstream Enterprise Internet?

Nothing. They were terrible to do business with. Review collected by and hosted on G2.com.

What do you dislike about Windstream Enterprise Internet?

We used Paetec for our hosted voice platform back in 2010, until they were bought by Windstream. Windstream promptly ruined the relationship - poor quality of service, increased our rates, and couldn't match their SLA. We eventually were given substantial back payments and switched to Earthlink. A few years later, Windstream bought Earthlink and the same thing happened - poor QOS, high turnover for representatives, bill rate increases, and a billing disaster. Then they filed Chapter 11 and it all went to hell. We're now with Ring Central. Review collected by and hosted on G2.com.

Recommendations to others considering Windstream Enterprise Internet:

Don't do it. They are terrible. Review collected by and hosted on G2.com.

What problems is Windstream Enterprise Internet solving and how is that benefiting you?

We were trying to increase productivity by providing a unified communications platform across our 25+ locations but they couldn't get it done. Review collected by and hosted on G2.com.