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Xfinity Reviews & Provider Details

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Xfinity Reviews (16)

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Brian L.

Account Executive

Mid-Market (51-1000 emp.)

2/2/2019

"Old Technology in a Modern age"

0.5/5

Describe the project or task Xfinity helped with:

Office internet we have only 2 choices for an ISP on local, and the other being xfinity. Review collected by and hosted on G2.com.

What do you like best about Xfinity?

At the current time I am not a huge fan of their service. It has been 4 months since signing up and still no installer, but I got a bill today. Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

Customer Service I really dislike their customer service. Review collected by and hosted on G2.com.

Recommendations to others considering Xfinity:

Get them to give you actual dates and times. Review collected by and hosted on G2.com.

What problems is Xfinity solving and how is that benefiting you?

None they always slow speeds and raise rates Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

9/13/2023

"Fast service"

5/5

What do you like best about Xfinity?

Pricing is manageable, able to download what I need at the right speed and volume. Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

Website interface is not very robust, can be problematic depending on the chosen browser. Review collected by and hosted on G2.com.

John M.

Small-Business (50 or fewer emp.)

6/9/2023

"Expensive"

2.5/5

What do you like best about Xfinity?

Reliability of system. Very few outages. Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

Expense is becoming excessive even by bundling products. Review collected by and hosted on G2.com.

Matthew W.

Chief Executive Officer

Small-Business (50 or fewer emp.)

11/24/2021

"Xfinity is not reliable"

1.5/5

Describe the project or task Xfinity helped with:

Xfinity provides my cable tv and internet. Review collected by and hosted on G2.com.

What do you like best about Xfinity?

I like the voice remote. It is really helpful when I want to navigate different channels or if I want to watch YouTube, except I can't figure out how to fast forward a video. I like the choice to pay the bill on the tv by speaking into the voice remote and saying "Pay My Bill" it's very convenient. Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

The service is horrible. The cable tv switches to a screensaver while we're watching tv or movies, and to get it to work again, we have to pick up the remote and shake it. Every day we get a message that says we need to do an update, and the tv stops working for a few minutes. The internet is slow and goes out every day, and to get it to work again, I have to unplug it and plug it in again. If I need to talk to the support department, they have outsourced to India, and talking to those people is ridiculous. They think they understand and speak English, but they don't. They advertise great prices, and yet my 71-year-old monther who is on Social Security and is barely making it month to month is paying $180+ a month for cable with no movie channels and internet that is unreliable. If you have other choices in your area, which my mother doesn't have, then you should go with them. Xfinity is absolute garbage. Review collected by and hosted on G2.com.

What problems is Xfinity solving and how is that benefiting you?

They let us pay the monthly bill using the tv and remote, which is very nice, but they are a basic service that provides a bare minimum of options. The best thing that they offer, in my opinion, is the voice remote and that may be available with other services, I don't know. Review collected by and hosted on G2.com.

Cari T.

Owner

Small-Business (50 or fewer emp.)

5/12/2022

"Best Service Available in the Area"

5/5

Describe the project or task Xfinity helped with:

We use the for phone, internet, cable Review collected by and hosted on G2.com.

What do you like best about Xfinity?

Fast service with high speed, great mobile service and price, excellent cable Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

There was a time when internet services were off an on for an ongoing period. They corrected the issue Review collected by and hosted on G2.com.

Recommendations to others considering Xfinity:

Give them a try! Review collected by and hosted on G2.com.

What problems is Xfinity solving and how is that benefiting you?

Use everything with them Review collected by and hosted on G2.com.

Verified User in Accounting

Mid-Market (51-1000 emp.)

12/3/2021

"Comcast Xfinity is the best you can get I my local, but comes with caveats"

0/5

Describe the project or task Xfinity helped with:

ISP for my work. Review collected by and hosted on G2.com.

What do you like best about Xfinity?

How fast their internet service can be. Customer service is great when you can reach them. Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

How slow their internet is on avaerage. I live in San Jose, California and I pay for 1.2GB down which is the most expensive plan available. With that, I get 400MB down over wireless and 700MB down when wired, but there is a caveat which I will cover. Then on average with wireless internet, I get 200MB, and that's at the end of my speed tests -- where initial pulls get me 35MB down and Xfinity servers realize they are being tested so they provide more bandwidth for the final result (i.e. 200 MB as previously stated). Review collected by and hosted on G2.com.

Recommendations to others considering Xfinity:

If you can find something better, then do it. Otherwise, Xfinity is your best bet unfortunately. Review collected by and hosted on G2.com.

What problems is Xfinity solving and how is that benefiting you?

A lot of problems are solved with Xfinity. Without connection to the World Wide Web, I wouldn't be able to conduct my profession. I don't see a benefit on the other hand as my cellular provider can provider can tether more to my computer on average than Xfinity. Review collected by and hosted on G2.com.

Verified User in Veterinary

Small-Business (50 or fewer emp.)

3/1/2022

"XFINITY review for internet and phones"

3.5/5

Describe the project or task Xfinity helped with:

Phone system and internet Review collected by and hosted on G2.com.

What do you like best about Xfinity?

The internet is the best. Phones are new Review collected by and hosted on G2.com.

Bee J.

Marketing

Small-Business (50 or fewer emp.)

3/3/2021

"Best ISP on the market"

5/5

Describe the project or task Xfinity helped with:

Internet is the very foundation of everything we do in 2021. Xfinity allows us to build on a solid foundation and continue to move forward. Having a solid ISP is something businesses can not due without. Review collected by and hosted on G2.com.

What do you like best about Xfinity?

It helps us to continue work without downtime or service interruptions. We can focus on other tasks instead of service or downtime problems. With the speed we receive they continue to help us stay up-to-date. Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

There’s not much to dislike. If I had to choose something it would be pricing tier for speed. It’s not super unaffordable but for smaller businesses the pricing can stretch the budget. Review collected by and hosted on G2.com.

Recommendations to others considering Xfinity:

Best ISP on the market. There are other ISP but most are as consistent and speeds are different in delivery. Review collected by and hosted on G2.com.

What problems is Xfinity solving and how is that benefiting you?

Were able to upload projects faster download documents and connect to our customers and speeds like never before. Now we are able to stay up-to-date with the latest in our business. Review collected by and hosted on G2.com.

David B.

Small-Business (50 or fewer emp.)

11/10/2020

"Solid Download Speeds, but Upload Speeds Are Notorious"

4/5

Describe the project or task Xfinity helped with:

Xfinity is both my office and my home’s internet provider. In times when there are problems with the internet, I could look on the xFi app to be notified of any outages. The technicians are also friendly and know their stuff well. They’ve helped us hooked up the TV boxes and wiring in the office. They have done a great job hiding and organizing the wires during installation. Review collected by and hosted on G2.com.

What do you like best about Xfinity?

Their internet is extremely reliable. I have been monitoring my internet’s uptime and so far it’s 99.97% uptime last month, which is fantastic! The download speed, needless to say, is too fast, no one ever complains about it. Their technicians have flexible times, and I can schedule them through the app at my convenience. Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

Their upload speed is where they fall short by a lot. I have 300 Mbps download but only 12 Mbps upload. This difference between the download and upload speed is huge. I’ve already inquired them that I do not need faster download speeds, I need faster upload speeds. They offered me the 400 mbps / 20 Mbps plan but the pricing for that it almost double what I’m paying. I’m not going to pay around $80 more for just 8 Mbps more of upload speed. This is just outright inadequate for my needs when multiple users in the office are uploading files or live streaming at the same time. They increase their download speeds every year, but I wish they can increase their upload speeds because upload speeds matter to me more than download speed. I even doubt everyone in the office would use 300 Mbps download combined. We only average around 32 Mbps download. Review collected by and hosted on G2.com.

What problems is Xfinity solving and how is that benefiting you?

Xfinity has tailored support, meaning they don’t just let us be with the internet. They even helped us set up the internet on our computers. This really cuts the time out of connecting to the internet and makes sure everything is working and connected before they leave. Review collected by and hosted on G2.com.

Cherron R.

Graphic Designer

Small-Business (50 or fewer emp.)

11/10/2020

"Affordable, fast and good coverage!"

5/5

Describe the project or task Xfinity helped with:

With Xfinity, I can work, keep up with streaming games and allow many to use my internet with no slow speeds! The prices are very affordable. Not to mention if you move, they can do the same with their service for you! The download speeds they offer help me with my projects and installing games to play with many of my friends and new people. Review collected by and hosted on G2.com.

What do you like best about Xfinity?

The internet speed is like no other. Very consistent Review collected by and hosted on G2.com.

What do you dislike about Xfinity?

The upload speed could use the upgrade. It's just as important Review collected by and hosted on G2.com.

Recommendations to others considering Xfinity:

Check out the deals for the new customers and make sure to call if you're an existing user! Review collected by and hosted on G2.com.

What problems is Xfinity solving and how is that benefiting you?

That loyalty to companies can pay off. I've scored deals and many other benefits from this! Review collected by and hosted on G2.com.