# TPx Reviews **Vendor:** TPx **Category:** [Managed IT Services Providers](https://www.g2.com/categories/managed-it-services) **Average Rating:** 4.6/5.0 **Total Reviews:** 7 ## About TPx TPx provides a flexible portfolio of IT services designed to help organizations design, operate, and optimize secure, reliable, and high-performance technology environments. TPx supports customers across the full IT lifecycle, offering advisory services, professional services, co-managed options, and fully managed services based on each organization’s needs. Rather than delivering one-size-fits-all outsourcing, TPx Managed Services are built to meet organizations where they are: whether they need guidance on strategy, help implementing new technologies, or ongoing management and monitoring of critical systems. Services are commonly used by organizations with distributed locations, hybrid workforces, and growing security or operational complexity. TPx Managed Services spans multiple technology domains, allowing customers to consolidate vendors while maintaining visibility and control. Key capabilities include: Managed Networking and Connectivity Design, deployment, monitoring, and management of SASE, business internet, WAN, LAN, SD-WAN, and edge environments to support performance and reliability across locations. Managed Security Services Ongoing management of security technologies and controls, including endpoint security, managed detection and response (MDR), DNS protection, firewall, and secure access frameworks (SSE). Managed Collaboration and Communications Support for unified communications, contact center solutions, and Microsoft 365 environments to enable secure collaboration and productivity. Advisory and Professional Services Compliance guidance, assessments, architecture design, implementation support, and project-based services to help organizations modernize IT environments without disrupting existing systems. Flexible Engagement Models Options for advisory-only, co-managed, or fully managed services, allowing internal IT teams to retain control while extending their capabilities. TPx Managed Services includes 24/7 monitoring, ongoing optimization, and access to technical expertise, helping organizations reduce operational burden while maintaining alignment with business goals. By combining guidance, implementation, and long-term management, TPx supports organizations as their technology needs evolve over time. Learn more at https://www.tpx.com/solutions/ ## TPx Reviews ### 1. Supportive Team and an Easy-to-Use Ticket System **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan H. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about TPx?** TPx has some really great people working there. Lynn Allen and Shelonda Hawkins regularly check in with us and are always looking for ways to help with additional needs. Jermon Sanders is one of my go-to techs, and he’s consistently very helpful. The ticket system is generally easy to use, and the few times I’ve had to call in a ticket request, it’s been a good experience. **What do you dislike about TPx?** I don’t really love the new login process. I understand the need for MFA, but I don’t like having to use my email for it, and I especially don’t like needing to click a link in an email to log in on another tab. I keep my most-used tabs pinned in my browser, so being asked to close the current tab and then click an email link to open a new one just doesn’t work for me. I use the code from the email, but it's tiny and clearly the 'backup'. **Recommendations to others considering TPx:** The more that TPx manages for us, the easier everything becomes. We have our firewalls and switches managed by TPx, and I wish we also had our WAN connections managed as well. I think it would be less work on my end if TPx could help with that (they do offer those services; it just didn’t work out on our end). Also, make sure you clearly define your business hours so the TPx team can allocate the right resources to support you. **What problems is TPx solving and how is that benefiting you?** TPx serves as our network operations center, and they resolve network issues as they come up. They also help us monitor and manage our firewalls and switches, which makes day-to-day oversight much easier. **Official Response from Ashley Dickens:** > Thank you for taking the time to share this feedback. We're especially glad to hear that our team members have made a positive impact on your experience, and that our network operations, firewall, and switch management services are helping simplify oversight for your team. That's exactly the type of service and support we strive to deliver. Your candid feedback regarding the login experience is also appreciated. Input like this helps us identify opportunities to improve how customers interact with our services while maintaining the security measures organizations depend on. Thank you again for your partnership and for trusting TPx to support your organization. ### 2. Dependable Support, But Installation Hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Francis F. | Systems/Network Administrator, Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about TPx?** I really appreciate how TPx provides level support for networking, phone systems, and fax issues, which is crucial for our operations. Having an account manager who can deploy technicians to assist us is a big help. I find TPx's support hotline extremely valuable, as its dedicated team is always available to help us out, 24/7. This is especially significant for us since we operate in the healthcare industry, where we need support around the clock due to our continuous operations. Their support has been great and really helps us, especially when technical issues arise. **What do you dislike about TPx?** Sometimes there are issues with network upgrades not being properly placed or overlooked, leading to intermittent network issues. Also, there are times when our account manager does not reply to us, which leaves us trying to find support on our own. **What problems is TPx solving and how is that benefiting you?** I use TPx for reliable networking and phone system support, with 24/7 dedicated help. Their responsive support team is especially valuable for resolving issues in our health care operations. **Official Response from Karen Thomas:** > Hello Francis - We appreciate hearing what’s working and where we can do better—thanks for your honesty. Your feedback plays an important role in helping us make meaningful, customer‑driven improvements and we’ve shared it with the appropriate team. ### 3. Outstanding Customer Service and a True Partnership with TPx **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about TPx?** The standout aspect of TPx is their customer service and partnership approach. Our account manager is outstanding! Extremely responsive, proactive, and attentive to our evolving needs. They consistently ensure we have the right solutions in place and act as a true advocate for our organization. Beyond that, TPx brings a strong combination of technical expertise, reliability, and clear communication, which makes working with them easy and effective. **What do you dislike about TPx?** Like any complex IT environment, there are occasional challenges or edge cases that require additional coordination, but TPx is quick to engage, communicate, and resolve these situations effectively. **Recommendations to others considering TPx:** TPx is an excellent choice for organizations looking for a reliable, full-service managed IT provider, especially those operating in regulated industries like healthcare. Their combination of infrastructure management, Microsoft 365 support, and security services creates a well-rounded offering. I would recommend coming into the partnership with clear expectations and goals, as TPx does a great job aligning their services to meet those needs and acting as a long-term strategic partner. **What problems is TPx solving and how is that benefiting you?** TPx provides comprehensive managed IT services that allow us to focus on our core business without worrying about day-to-day technology operations or long-term risk management. They manage our Microsoft 365 licensing and provide responsive break/fix support, ensuring our users stay productive with minimal downtime. On the infrastructure side, they oversee our corporate network, firewall, and VPN, giving us confidence in the stability and security of our environment. Additionally, their annual HIPAA gap assessments and twice-yearly penetration and vulnerability testing provide critical insight into our security posture, helping us proactively address risks and maintain compliance in a regulated healthcare environment. **Official Response from Ashley Dickens:** > Thank you for the thoughtful and detailed review! We’re especially glad to hear that your account management experience, responsiveness, and long-term partnership approach have made a meaningful impact for your team. It’s great to hear our managed IT, M365, network, and security support are helping your team stay productive and secure. Your comments reinforce exactly the kind of experience we strive to deliver. We also appreciate your perspective on the realities of managing complex IT environments. Strong coordination, accountability, and responsiveness become even more important in regulated industries like healthcare, and we’re proud to support organizations like yours with both day-to-day operational support and long-term security and compliance initiatives. Thank you again for your trust and partnership with us. ### 4. Quick Responses, Cost-Saving Solutions with TPx **Rating:** 5.0/5.0 stars **Reviewed by:** Anne Marie G. | Adminstrative Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about TPx?** I really appreciate the good service TPx provides when there's an issue. Their turnaround time is very short, which is really important to me. They've saved us $22,000 in two years, which is phenomenal. I am also impressed with how quickly they resolve connectivity and computer hardware issues, including Microsoft issues. I'll give them a 10 out of 10 when recommending TPx to a colleague. **What do you dislike about TPx?** I don't like doing the hardware swap outs anymore. **What problems is TPx solving and how is that benefiting you?** I use TPx for phone, Internet, and security services. Their solutions saved us $22,000 in two years. They provide good service with a very short turnaround time when there's issues, especially for connectivity, computer, and Microsoft-related problems. **Official Response from Karen Thomas:** > Hello Anne Marie - Thank you for the thoughtful review. We’re proud to partner with teams like yours and appreciate the trust you place in TPx to support your communications, connectivity, and security needs. Feedback like yours reinforces our commitment to delivering IT solutions that move business forward. Thank you, Karen Thomas ### 5. TPx’s Extraordinary Customer Service and Unmatched Responsiveness **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea M. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 05, 2026 **What do you like best about TPx?** TPx has extraordinary customer service. Reaching out to report issues with our phone is extremely easy, their responsiveness is second to none. Of every vendor I use they are by far the best to work with. **What do you dislike about TPx?** Absolutely nothing. I have never had a bad experience in 10 plus years of working with them. **Recommendations to others considering TPx:** CHOOSE TPx! They will not disappoint. In a world of service providers that are slow to respond and hard to reach, TPx is the exact opposite. **What problems is TPx solving and how is that benefiting you?** TPx provides phone lines for our Fire and Elevator systems. Reliable service is imperative for our safety and security. ### 6. Deborah Calton Goes Above and Beyond Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2026 **What do you like best about TPx?** Our business relationship with Deborah Calton. She is a Commercial Account Executive that we work so closely with. She always helps us out with any problem we run into and goes above and beyond. **What do you dislike about TPx?** Support lead times. When being transferred to support they can take a long time to get back to us. **Recommendations to others considering TPx:** TPX is a wonderful provider to work with. They can accommodate almost anything and are more than willing to work with your individual business needs. **What problems is TPx solving and how is that benefiting you?** Phone network and firewall solutions **Official Response from Karen Thomas:** > Hello, Thank you for taking the time to share your experience with TPx on G2. We truly appreciate your feedback and are glad to hear that our account team support (specifically Deborah Calton), along with your network and firewall services, continues to deliver value for your organization. Your insights help us continue improving and better supporting our customers. Thank you Karen Thomas ### 7. Consistent Support That Adds Real Value for Our Small IT Team **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about TPx?** Consistent support and value add that augments our small IT team **What do you dislike about TPx?** Previous agents didn't follow through on contract promises causing issues **Recommendations to others considering TPx:** Just do it. It has been a great benefit to our company and as long term customers, we've seen value increase over time. **What problems is TPx solving and how is that benefiting you?** Unifying our technology into a single vendor **Official Response from Karen Thomas:** > Hello - Thank you for the thoughtful review. We’re proud to partner with teams like yours and appreciate the trust you place in TPx. Feedback like yours reinforces our commitment to delivering IT solutions that move business forward. Thank you Karen Thomas - [View TPx pricing details and edition comparison](https://www.g2.com/products/tpx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-05+18%3A37%3A25+-0500&secure%5Bsession_id%5D=a2405ece-392b-4452-98c3-0b85ceff4f04&secure%5Btoken%5D=f2958b20b651d20b25597ab209630b945d89689e1b0fc9d9b7dd900904f65b26&format=llm_user) ## TPx Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Functionality** - Internet Service - Service Tiers - Hosting - Corporate Speeds - Packaging **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top TPx Alternatives - [Coastal](https://www.g2.com/products/coastal/reviews) - 5.0/5.0 (183 reviews) - [Growth Molecules, Customer Success](https://www.g2.com/products/growth-molecules-customer-success/reviews) - 4.9/5.0 (133 reviews) - [Insight Assurance](https://www.g2.com/products/insight-assurance/reviews) - 4.8/5.0 (131 reviews)