--- title: White Label Loyalty Reviews meta\_title: 'White Label Loyalty Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 11 reviews by the users' company size, role or industry to find out how White Label Loyalty works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 11 scale: '5' date\_modified: '2026-07-07' parent\_category: name: Demand Generation url: https://www.g2.com/categories/demand-generation --- # White Label Loyalty Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by White Label Loyalty but has limited features. Are you part of the White Label Loyalty team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! We are a data driven technology platform that helps businesses increase revenue and retention by understanding, predicting and influencing customer behaviour. 75% of loyalty programs fail and our mission at White Label Loyalty is to solve this problem. White Label Loyalty is a flexible cloud-based loyalty platform that empowers businesses to increase their revenue by understanding, engaging and retaining their customers. Our API-first solution resolves 3 key problems, due to which most loyalty programs fail. Firstly, the platform makes loyalty digital and mobile, which decreases friction in customer engagement. Secondly, our top of the class loyalty engine allows businesses to reward any customer activity chosen, not just transactions. This is important as it helps to strengthen customer relationships and hence increase customer retention. Lastly, our platform allows seamless integration with key business systems. Consequently, it is much easier to run data-driven loyalty programs, personalise rewards and achieve customer satisfaction. With multiple years of experience (in various industries and use cases), and having created an API-first product, White Label Loyalty is able to provide unique value propositions that will increase your customer loyalty and retention. For instance,Dubai Holding wanted to offer a frictionless, digital-first experience to users while integrating with a wide range of businesses.Once approached, White Label Loyalty developed a first-of-its-kind rewards program revolutionising loyalty in the Middle East, Tickit. Our end-to-end solution included the back-end loyalty platform and branded mobile app. The program brought user-friendly card-linking technology with both Visa & Mastercard to the UAE for the first time. The result? Tickit quickly became 2nd largest loyalty program in the UAE, as it had instant uptake with thousands of signups in the first month. Powered by our robust event-based loyalty engine, we were able to provide a seamless experience for earning and redeeming rewards. We have helped brands like Burger King, Dubai Holding, Pepsico, Nets, Wesleyan, SKB Bank, Biscuit, Wavin, and Akzo Nobel unlock customer loyalty and retention. We’ll help you get the data you need to build deeper relationships with customers that drive long-term growth and retention – at scale. * * * Seller [White Label Loyalty](https://www.g2.com/sellers/white-label-loyalty) Discussions [White Label Loyalty Community](https://www.g2.com/products/white-label-loyalty/discuss) Languages Supported German, English, French, Italian, Dutch Overview by Ayomide Ajayi-John Show More ## Top-Rated Alternatives [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Braze](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Braze") Braze 4.5/5(1,688) ](https://www.g2.com/products/braze/reviews) [ ![Smile.io](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Smile.io") Smile.io 4.6/5(454) ](https://www.g2.com/products/smile-io/reviews) [ View All Alternatives ](https://www.g2.com/products/white-label-loyalty/competitors/alternatives) ## User Insights Average based on 11 real user reviews. [Log in to unlock pricing and user insights](/login) ![Shaun H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shaun H.") SH Shaun H. Key Accounts Engineer Enterprise (\> 1000 emp.) 5/31/2024 "Good App works well" 4/5 What do you like best about White Label Loyalty? What I like best about White Label Loyalty is its flexibility and Customisation. It allows businesses to tailor their loyalty programs to meet thier needs. Additionally, the analytics and reporting tools provide great insights into our customers, enabling more targeted marketing. Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? One aspect of White Label Loyalty that some might find challenging is the initial setup process, which can be complex and time-consuming, especially for businesses without dedicated technical/marketing resources. While the platform offers extensive features, navigating these options and understanding how to best utilize them might require a learning curve or an account managers help. Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? We were missing a loyalty scheme in our deparment of the business, as we work alongside direct business we cannot utilse the incumbent loyalty schemes therefore had to look eslewhere to create one that would run alongside. This is benefiting us in the way that we can run as a different branded loyalty scheme with no conflict to the companies main schemes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") AH Verified User in Health, Wellness and Fitness Small-Business (50 or fewer emp.) 5/10/2024 "Prompt support of team" 4/5 What do you like best about White Label Loyalty? The responsiveness of White Label Loyalty's customer support team. When we encountered issues with the Runa API integration that affected our production app. Their prompt support ensured that our users could access their vouchers without a significant delay. Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? The initial problems with the Runa API integration caused some disruptions in our services. Some users were unable to access their recently claimed vouchers. This led to a negative experience for those affected. Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? White Label Loyalty helps enhancing our customer engagement through their loyalty and rewards program management. Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-9636744/official_response/edit) Thank you so much for taking the time to write a review about your experience with White Label Loyalty. We're thrilled to hear that you found our customer support team to be responsive and helpful during the Runa API issue and that our product helps you drive customer engagement and loyalty. 5/13/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/9/2023 "White Label Loyalty is an effective and flexible platform for managing the user loyalty experience" 4/5 What do you like best about White Label Loyalty? The platfom offers flexibility and is continuously developing new features to reward the user. It is easy to use and manage the platform. The head office team provide good levels of support. Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? Certain parts of the platform work in isolation making data extraction not as intuative or as easy as I would like Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? White Label is powering the rewards earning side of our platform. Helping us build and develop an engaged user base. The flexibilty of the platform means we can test new features quickly Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-8436099/official_response/edit) Thank you for taking the time to leave a review of our product. We appreciate your feedback both on what you enjoy about our platform and what we could improve on. Data exporting and extraction is certainly one of the areas we are paying close attention to. We're listening to feedback like yours in order to give more flexibility to our clients in extracting insights and data from their programs. We're keen to work closely in developing new as well as improving existing functionality with our clients like yourself. 5/15/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") ER Verified User in Retail Enterprise (\> 1000 emp.) 2/27/2024 "Great for a rapid launch, but very underwhelming feature roadmap" 2.5/5 What do you like best about White Label Loyalty? WLL team were instrumental in providing a rapid solution to launching a loyalty program in a very short period of time. This was demonstrated in their capability to gather requirements and offer a standardized product at a cost effective basis Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? Customer support is not friendly, often mentioning that known bugs would require the customer to pay more fix them Their mobile app UX and UI is extremely outdated and does not take into consideration any recent design trends Very little innovation in their feature roadmap Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? Ability to track customer spend across a portfolio of 2,000 outlets Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-9352352/official_response/edit) Thank you for taking the time to leave your feedback about our product. I'm sorry to hear you've had this experience with our customer support. On average, our customer support satisfaction rating is above 90%. While we offer white labelled products, not custom solutions, we have released 76 updates and improvements to our platform in the past year. However, if you have anything specific you're missing from the product roadmap, please do reach out to your account manager. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Enterprise (\> 1000 emp.) 3/1/2024 "Could be better" 2.5/5 What do you like best about White Label Loyalty? To be honest nothing special, I consider them as any other vendor for loyalty Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? They never accept the mistake or issue that is encountered in their platform and always try to charge for features that is already included Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? There is always back and forth emails endlessly and never accepting their mistake. The worse is the customer support team Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-9366228/official_response/edit) Thank you for sharing your feedback. I'm sorry you've had this experience with our customer support. We strive to provide excellent service and are committed to improving based on feedback. On average, our customer support satisfaction rating is above 90%. Please reach out to us directly if you'd like to discuss your experience further. 3/6/2024 Current UserValidated ReviewerIncentivizedSource: Seller invite TB Tomasz B. Enterprise (\> 1000 emp.) 9/13/2023 "Very good, professional cooperation. Always helpful and focused on getting to point" 4.5/5 What do you like best about White Label Loyalty? Easy data scanning as well as veryfing if bills are properly read. Used soultions are easily copied to other activation so there is no need to start each project from scratch Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? I 've been cooperating for not a long time, so haven't notice any so far, however give me a chance later on:) Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? Helps us to proove that contest users bought our products. Easily providing info if the contest is joined by people interested in our products Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-8605084/official_response/edit) Thank you so much for taking the time to share your feedback and experiences with working with us, Tomasz! We're glad you're happy with the value you are getting from using our receipt scanning and find processes well set-up. Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Enterprise (\> 1000 emp.) 9/11/2023 "A great company for all things Loyalty" 4.5/5 What do you like best about White Label Loyalty? Having worked with WLL for over years they have been a really great partner to support our business in providing a loyalty programme for our customers. The hands on approach of the account manager and efforts made to continually develop and improve the rewards programme has been a real positive. Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? The only slight improvement that could be made is being proactive when challenges arise, but this has since been overcome with process changes. Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? WLL are providing us a cost efficient tailored rewards programme that allows our members to select a reward of their choice on an annual basis, something that would have been considerably more difficult without their support. Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-8591548/official_response/edit) Thank you very much for taking the time to provide your feedback. We appreciate all comments, including knowing what to continually improve on. Current UserValidated ReviewerIncentivizedSource: Seller invite ![James L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "James L.") JL James L. Commercial Director Enterprise (\> 1000 emp.) 11/10/2023 "First Party Data" 5/5 What do you like best about White Label Loyalty? Bespoke solution that allows me to collect first party data and create tailored communications. Easy to work with the team. Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? Nothing that I can think of at this stage. Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? Helping us to collect first partyu data and utilise this to pincrease brand loyalty. Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-8854630/official_response/edit) Hi James, thanks a lot for taking the time to leave a review. We're happy we're able to help you collect first party data and that you find it easy to work with our team. Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") CF Verified User in Financial Services Enterprise (\> 1000 emp.) 10/26/2023 "Quality Reward Programme" 4.5/5 What do you like best about White Label Loyalty? WLL ability to deliver changes and improvements has supported our reward programme massively over the last year. Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? Someone queries can be picked up a little slowly, mainly with technical issues. Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? They are providing an online member benefit solution to our customers. Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-8769769/official_response/edit) Thank you very much for taking the time to share your experience with our product. We're happy to hear you're satisfied with the solution. We take support very seriously and continue to improve our technical support processes. Current UserValidated ReviewerIncentivizedSource: Seller invite MP Monica P. Enterprise (\> 1000 emp.) 9/7/2023 "Professional Loyalty Company" 5/5 What do you like best about White Label Loyalty? They are very professional, not only fast reactive but also proactive to help our business. Review collected by and hosted on G2.com. What do you dislike about White Label Loyalty? Not much to add here, maybe the invoicing process per products should be more accurate to our specific needs. Review collected by and hosted on G2.com. What problems is White Label Loyalty solving and how is that benefiting you? Very smooth cooperation and team work with our internal business, internal IT teams and other 3rd companies to close the loop on Loyalty process Review collected by and hosted on G2.com. Show More Response from Kristyna Efferoth of White Label Loyalty [Editedit](https://www.g2.com/survey_responses/white-label-loyalty-review-8576374/official_response/edit) Thank you for taking the time to write a review, Monica. We really appreciate your feedback. Validated ReviewerIncentivizedSource: Seller invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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