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WebTMA Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find WebTMA to be easy to use, making it an essential tool for efficient facilities management. (3 mentions)
Users praise the helpful and responsive customer support team of WebTMA, enhancing their experience significantly. (2 mentions)
Users value the excellent reporting capabilities of WebTMA, appreciating its ease of use and extensive features. (2 mentions)
Users appreciate the tracking ease of WebTMA, making it simple to find and manage work orders efficiently. (2 mentions)
Users find WebTMA to be an affordable solution that offers great value and ease of use for facilities management. (1 mentions)
Users find the lack of meter integration in work orders hinders easy access to service history for assets. (1 mentions)
Users face billing problems with vague SLAs and lengthy ticket resolution times impacting overall experience. (1 mentions)
Users face issues with vague SLAs and prolonged ticket resolutions that hinder efficient use of WebTMA. (1 mentions)
Users find the complexity of WebTMA's SLAs and reporting hindered by vague communication and lengthy ticket resolutions. (1 mentions)
Users experience data inaccuracy issues due to vague SLAs and unclear reporting, complicating their workflows significantly. (1 mentions)

5 Pros or Advantages of WebTMA

1. Ease of Use
Users find WebTMA to be easy to use, making it an essential tool for efficient facilities management.
See 3 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"TMA Software"

What do you like about WebTMA?

It is a great tool for all Facilities Management staff at Minnesota State University Mankato. It is easy to use for all staff. The customer service t

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"WebTMA is an extremely useful tool for maintenance issues."

What do you like about WebTMA?

Being able to quickly find and track work orders.

2. Customer Support
Users praise the helpful and responsive customer support team of WebTMA, enhancing their experience significantly.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"TMA Software"

What do you like about WebTMA?

It is a great tool for all Facilities Management staff at Minnesota State University Mankato. It is easy to use for all staff. The customer service t

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"WebTMA is an expansive program for managing equipment, preventative maintenance, work orders, etc."

What do you like about WebTMA?

WebTMA has a great number of options and features, reporting capabilities, trackers, and inspection tools. The mobile app capabilities are a big plus.

3. Reporting
Users value the excellent reporting capabilities of WebTMA, appreciating its ease of use and extensive features.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

5.0/5

"WebTMA is an expansive program for managing equipment, preventative maintenance, work orders, etc."

What do you like about WebTMA?

WebTMA has a great number of options and features, reporting capabilities, trackers, and inspection tools. The mobile app capabilities are a big plus.

CL

Christina L.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and perfect for a paper free workplace"

What do you like about WebTMA?

Ease of utilizing reports and paper free

4. Tracking Ease
Users appreciate the tracking ease of WebTMA, making it simple to find and manage work orders efficiently.
See 2 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"TMA Software"

What do you like about WebTMA?

It is a great tool for all Facilities Management staff at Minnesota State University Mankato. It is easy to use for all staff. The customer service t

Verified User
U

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"WebTMA is an extremely useful tool for maintenance issues."

What do you like about WebTMA?

Being able to quickly find and track work orders.

5. Affordable
Users find WebTMA to be an affordable solution that offers great value and ease of use for facilities management.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

4.5/5

"TMA Software"

What do you like about WebTMA?

It is a great tool for all Facilities Management staff at Minnesota State University Mankato. It is easy to use for all staff. The customer service t

5 Cons or Disadvantages of WebTMA

1. Asset Management Issues
Users find the lack of meter integration in work orders hinders easy access to service history for assets.
See 1 mentions

See Related User Reviews

CL

Christina L.

Small-Business (50 or fewer emp.)

5.0/5

"Easy to use and perfect for a paper free workplace"

What do you dislike about WebTMA?

meters are not integrated into the work orders for ease of seeing when a service was done for that asset without having to write it into the request f

2. Billing Problems
Users face billing problems with vague SLAs and lengthy ticket resolution times impacting overall experience.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.0/5

"V7 Is My First Experience with TMA as a Business-Side Administrator"

What do you dislike about WebTMA?

SLAs are vague. Tickets take anywhere from a few days to months to resolve (specifically post upgrade tickets). Customer View data models are not clea

3. Bugs
Users face issues with vague SLAs and prolonged ticket resolutions that hinder efficient use of WebTMA.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.0/5

"V7 Is My First Experience with TMA as a Business-Side Administrator"

What do you dislike about WebTMA?

SLAs are vague. Tickets take anywhere from a few days to months to resolve (specifically post upgrade tickets). Customer View data models are not clea

4. Complexity
Users find the complexity of WebTMA's SLAs and reporting hindered by vague communication and lengthy ticket resolutions.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.0/5

"V7 Is My First Experience with TMA as a Business-Side Administrator"

What do you dislike about WebTMA?

SLAs are vague. Tickets take anywhere from a few days to months to resolve (specifically post upgrade tickets). Customer View data models are not clea

5. Data Inaccuracy
Users experience data inaccuracy issues due to vague SLAs and unclear reporting, complicating their workflows significantly.
See 1 mentions

See Related User Reviews

Verified User
A

Verified User

Enterprise (> 1000 emp.)

3.0/5

"V7 Is My First Experience with TMA as a Business-Side Administrator"

What do you dislike about WebTMA?

SLAs are vague. Tickets take anywhere from a few days to months to resolve (specifically post upgrade tickets). Customer View data models are not clea

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WebTMA Reviews (38)

Reviews

WebTMA Reviews (38)

4.5
38 reviews
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Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"WebTMA Review 2022 USD"
5/5
What do you like best about WebTMA?

Work order system along with the iService Desk to do work order requests. Also, I like the WebTMA GO so technicians do not have to be at a computer to update time etc. to work orders. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

In the custodial module, I do not like the fact that you cannot see who the assigned custodian is on the inspection itself. It makes it difficult when trying to do reporting on this information. Review collected by and hosted on G2.com.

CL
Christina L.
Transportation Coordinator
Small-Business (50 or fewer emp.)
"Easy to use and perfect for a paper free workplace"
5/5
What do you like best about WebTMA?

Ease of utilizing reports and paper free Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

meters are not integrated into the work orders for ease of seeing when a service was done for that asset without having to write it into the request for easy viewing Review collected by and hosted on G2.com.

SC
Susan C.
Facility Operations Assistant
Mid-Market (51-1000 emp.)
"Ease of use"
5/5
What do you like best about WebTMA?

I can track all work done in buildings, by equipment, asset, vehicles, etc. We mostly use this for work orders and dashboard. No other programs. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

I like to use keyboard shortcuts....I HATE using the mouse! I'm sure there is a way with this, but I lost all of that when we went from Desktop (I think!) I could probably be very wrong!! Review collected by and hosted on G2.com.

SL
Stephanie L.
Administrative Assistant II
Mid-Market (51-1000 emp.)
"The software is user friendly and great customer service."
5/5
What do you like best about WebTMA?

It is a great way to track work orders, time, labor, and equipment. The software is very helpful for what we need to run our department. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

Nothing to say about what I dislike about TMA. Review collected by and hosted on G2.com.

Lora B.
LB
Lora B.
Operations Specialist
Mid-Market (51-1000 emp.)
"Helpful data, customizable reports and great customer service."
4/5
What do you like best about WebTMA?

Knowledge templates- there is a wide variety of topics. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

Some topics are not listed and are too specific, in that case need to work with customer service. Review collected by and hosted on G2.com.

HA
Hannah A.
Administrative Assistant
Mid-Market (51-1000 emp.)
"I think TMA could be better."
2.5/5
What do you like best about WebTMA?

Customer service is great, I like the web functionality. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

I have found Web TMA & to be very glitchy. Review collected by and hosted on G2.com.

GH
Graham H.
IT Technical Associate
Enterprise (> 1000 emp.)
"It works!"
5/5
What do you like best about WebTMA?

The ability to create custom SQL statements and have custom desktop experiences using MyPages. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

Sometimes I run into things that just are not available when trying to accomplish reporting requests. Review collected by and hosted on G2.com.

VI
Vernita I.
Operations Coordinator
Small-Business (50 or fewer emp.)
"TMA is a great app to use. It makes the work order easier for the tech."
4/5
What do you like best about WebTMA?

If I need to gather information about past work orders I can do that whether I'm looking at last week or 2 years ago. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

I cannot look for just one listing. If I'm looking just for HVAC, I have to get everything. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"My experience has been amazing. Have been using TMA now for the past 10 years."
5/5
What do you like best about WebTMA?

The system's ease of use and vendor support. Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

I cant seem to find anything that I dislike about the solution or the company. Review collected by and hosted on G2.com.

Verified User in Higher Education
AH
Verified User in Higher Education
Mid-Market (51-1000 emp.)
"TMA User - University"
4/5
What do you like best about WebTMA?

Robust system, keeps track of lots of data, very flexible Review collected by and hosted on G2.com.

What do you dislike about WebTMA?

User experience could be improved, tough to navigate until you're familiar with the system Review collected by and hosted on G2.com.
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