Generated from real user reviews
I liked using vTiger, thought it had a lot of capability that we did not even get to explore. Review collected by and hosted on G2.com.
The user interface is very outdated and not very user-friendly. Review collected by and hosted on G2.com.
The email integration was the only essential component I found to be worthwhile compared to other systems. It still wasn't great, but it was a streamlined service, and we used it for a reason. Review collected by and hosted on G2.com.
The interface is horrible, but so many CRM's think we want an interface that looks like it's running on Windows 96. Even the email integration was tough to use, the email formats weren't easily workable, and every time we used the CRM, it was starting from scratch. Review collected by and hosted on G2.com.
The VTiger crm platform greatly optimizes the traceability of the information in the sales reports. Vtiger accurately tracks the entire life cycle of customers within each of the operations they have performed with us since its inception. Vtiger can be integrated with email messaging services. Review collected by and hosted on G2.com.
We don't like that when working with ad hoc reports you can't add content from past reports, as this would be a way not only to speed up the work, but also to standardize the formats used for each log document. Review collected by and hosted on G2.com.
With Vtiger you can get a all-in-one solution giving you a full overview of your business Review collected by and hosted on G2.com.
Some configurations might take some time to grasp Review collected by and hosted on G2.com.
Ease of use, flexibility in terms of API interaction, Affordability and Robustness Review collected by and hosted on G2.com.
Should include more features to be configured according to specific needs and should have simpler opportunity management. However, once you get used to it, it's easy Review collected by and hosted on G2.com.
If you have any questions, the VTiger support team will provide you with answers and ensure that your problem is resolved. In addition, they often release product updates and improvements. The ability to create custom reports is very powerful and helpful for management to understand the areas that may require attention. We have successfully customized the various fields of VTiger to meet our specific needs, whether it is the sales part, the input part or the project part. Notifications when projects are updated can help all parties to continue to perform tasks and understand where each project is in terms of completion. Review collected by and hosted on G2.com.
I am a little out of date, I hope to be able to schedule a time to follow up with someone in our CRM system at a specific time and data, and receive a pop-up notification when that time comes. When I use VTiger, I have not found a way to receive notifications immediately when I request notifications, not when I want to follow up. While the ability to create a large number of reports is good, navigating the reporting tool is somewhat difficult, especially at first. Finding out where to put the information can sometimes cause confusion and can lead to frustration. Review collected by and hosted on G2.com.
Importing or exporting data from Vtiger is very easy, Vtiger has an excellent duplication tool built in. Manipulating data in Vtiger is also very easy, while Mailchimp is almost impossible. Vtiger is a powerful email marketing system, it is easier than Mailchimp, and once the database reaches the size that Mailchimp starts charging, the cost of each email sent will be greatly reduced. Therefore, Vtiger represents a good upgrade path for Mailchimp. Vtiger is a complex database similar to SugarCRM, but easy to use for non-IT experts. Compared to Vtiger, SugarCRM's user interface is very complicated. It is easy to add fields, create selection rules or lists to adapt the system to your needs. Review collected by and hosted on G2.com.
Although Vtiger is compatible with Twitter, it is not compatible with other social networking systems in the same way. You can adjust the system to include the contact's social networking profile URL, but if SM is important to your organization, you can use a better system. Although Vtiger integrates well with email, but like most CRM systems, it assumes you only have one email system, so it's not suitable for use cases that need to support multiple email systems. Review collected by and hosted on G2.com.
Customer feedback, support queries and ticket improvisation integration are very useful. In this way, the support sales cycle has been effectively developed. Integration between modules is good. Introduction to the mobile application provides better mobility. Comprehensive functions covering more required features in a CRM. Everything inside an interface easy to learn and work with. Review collected by and hosted on G2.com.
The initial splash screen interface can be more simple and convenient. System control can be more effective and user-friendly. You should get support by a specialist before use. Sometimes it freezes after every update there could be a hiccup, something to fix, something got broke. Sometimes sync settings and integrations got lost. Invasive notifications, annoying sounds on notifications. I called them zombie notifications. Change of buttons placement tends to confuse after you get used to it after GUI updates. Review collected by and hosted on G2.com.
Vtiger CRM is great. I've used it since version 6.3. It is an ever changing system where they keep adding lots of new features, you get add-ons for needed customizations and more. Review collected by and hosted on G2.com.
The user forum kind of sucks. There are some weird things that require you to have an IT guy or be savvy yourself that I think could be made more accessible to novice type users. For example, adding new fields to a drop-down menu that also trigger some type of events like marking a task as completed or done" rather than relying on a lot of default values. I actually like the older version (6.5) a lot more than the V7+. Their new fancy interface I find is just buggy and overly complex. Its like they tried to reorganize to simply, but it was simpler before. Review collected by and hosted on G2.com.
Vtiger's All-in-one CRM assists teams with creating brilliant encounters across the whole client lifecycle. Marketing teams to capture and sustain leads, Sales teams to score, track and close deals, Support teams to access total client history and offer exceptional help. The marketing team can email and tag the contacts to explicit target audiences. Vtiger is really an all-in-one framework that gives you a platform to create a space for the many diverse back end segments of your company and seamlessly associate them for optimal productivity. You can access from anywhere, it is cloud based. Revealing is great especially when you can construct your own custom measurements to provide details regarding. Vtiger encourages the company to have a place where all-important information can be integrated. From Sales to Human Resources, employees can discover a variety of tools and choices to work with, so the information can be reached by all levels inside the company. Email marketing platform, which underpins various Social Media platforms and other Automation items for marketing purposes. Review collected by and hosted on G2.com.
A portion of the navigation in discovering revealing was somewhat troublesome at times. Certainly the cost. Starting out with just 10 clients evaluating it, at that point climbing, it just got pricier. The client portal lacks current feel and there is practically no ability to appropriately manage finances through it. Other than minor bugs that moderate us down the service is great. Review collected by and hosted on G2.com.
