Vtiger All-In-One CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations. (1 mentions)

Users value the customizable call management feature, enhancing their ability to track customer interactions effectively. (1 mentions)

Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs. (1 mentions)

Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs. (1 mentions)

Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required. (1 mentions)

Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP. (2 mentions)

Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process. (1 mentions)

Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration. (1 mentions)

Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process. (1 mentions)

Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support. (1 mentions)

5 Pros or Advantages of Vtiger All-In-One CRM

1. Affordable

Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations.

See 1 mentions

See Related User Reviews

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

2. Call Management

Users value the customizable call management feature, enhancing their ability to track customer interactions effectively.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

3. Customizability

Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

4. Customization

Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

5. Ease of Use

Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required.

See 1 mentions

See Related User Reviews

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

5 Cons or Disadvantages of Vtiger All-In-One CRM

1. Missing Features

Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP.

See 2 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you dislike about Vtiger All-In-One CRM?

There are no dislikes, but some upgrades are still required to match the latest CRM software like SAP. However, the overall experience is very good.

2. Bugs

Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

3. CRM Issues

Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

4. Not Intuitive

Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

5. Not User-Friendly

Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

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Osagie O.

Sales manager

Mid-Market (51-1000 emp.)

12/8/2021

"Helps marketing, to increase engagement, win more deals and foster brand loyalty"

5/5

What do you like best about Vtiger All-In-One CRM?

It gives a 360-degree view of all your customers without the need for integrations. Vtiger always surfaces relevant customer data from all apps to help drive relationships and deals forward. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Automating the export of data is difficult and painful, and the API is extremely limiting in both functionality and usage limits. Sometimes it freezes. After every update, there could be a hiccup. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

It's very useful, of great value Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

With Vtiger's support automation, you can streamline your entire customer service process—from automatic case creation to case resolution follow-up. You can ensure a quick case resolution process. Review collected by and hosted on G2.com.

Mary O.

Contact Center Supervisor

Mid-Market (51-1000 emp.)

12/12/2021

"Vtiger User Friendly"

5/5

What do you like best about Vtiger All-In-One CRM?

Vtiger CRM is an all-in-one CRM that is affordable. Email, Calling, and note taking capability are easily accessible. It also helps generate sales activity. It can as well be integrated with other Applications. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

There’s a tendency to have to open multiple tabs. Not ideal for businesses with multiple sales pipelines. An approach is to simply focus on small business needs at the outset and design a new app around that. Review collected by and hosted on G2.com.

Tim H.

Mid-Market (51-1000 emp.)

5/11/2021

"vTiger - Flexible and Extensible, Some Stability Issues"

3/5

What do you like best about Vtiger All-In-One CRM?

It's significantly cheaper than Salesforce, which is what we used at my last company. It's very flexible and it's easy to write custom modules for your setup, which is good. It doesn't quite have all the bells and whistles that Salesforce does, but it generally gets the job done. The web interface is easy to understand and use. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The API is a bit clunky, according to my development team. Probably the biggest issue we've had with vTiger has been stability. This may have been due to COVID, but in 2020 it feels like we were calling them because things were down a couple times per month. They were always responsive, though, so kudos for that. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Comparing vTiger to Salesforce (which is the other CRM I've worked with extensively), I'd say it's a viable alternative to save money. A few stability issues about a year ago (2020, so maybe a COVID issue), but those have cleared up. It's easy to use, and easy to add/write your own modules to do what you want. Salesforce obviously has a much larger community of users/developers, so there's more help available online, but in general I've had no real problems with vTiger. My development team has some issues with the API, but they seem to have been able to work around them, and we use workflows extensively, which have all been created in-house without outside help. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

We're not using vTiger for billing, but we ARE using it to track our customers, individual user info, and contract/access information for almost 700 buildings. We've been using the Tickets module rather than the Cases module to track tickets, but that has worked fairly well. We use it for a mix of internal trouble tickets and individual customer trouble tickets. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

4/27/2022

"The product is having great features in general for marketing. Needs to be more user friendly."

3.5/5

What do you like best about Vtiger All-In-One CRM?

The dashboard is very good with all the different widgets to be viewed by the users and management Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The way to record the follow ups to close a sale are not clear to me Review collected by and hosted on G2.com.

Acacio d.

Marketing Consultant

Small-Business (50 or fewer emp.)

10/26/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Vtiger is too robust and very simple to use"

4.5/5

What do you like best about Vtiger All-In-One CRM?

The VTIGER organization is very good, on a screen you have the right data and in addition to detailing you quickly have a search and global registration, this helps a lot! Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I miss records a communication module with my clients, I think this is a real tendency, signal, telegram, whatsapp. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Vtiger crm is too robust and very simple to use and administrate Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Most important features, automation, registration and detailed search for information, with the most important information gathered I can schedule various actions with my clients, this much ajuad a day to day. Review collected by and hosted on G2.com.

Karishma S.

Business Development Executive

Mid-Market (51-1000 emp.)

1/19/2022

"It was a great experience with this CRM. We can get everything at one place that help us to work."

4.5/5

What do you like best about Vtiger All-In-One CRM?

Everything is available at one place. Best CRM Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Very difficult to comprehend the system. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/23/2021

"Good CRM tool for sales teams"

4/5

What do you like best about Vtiger All-In-One CRM?

The software is easy to use. Good bucketing of leads. Easy drag and drop features Easy to understand and provides a good support team. Also, it's cost-effective in comparison to its competitors. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Sometimes it works a little slow. Lags a bit at certain times. The lead contact information page is a bit tricky and can be made easier to be filled and tracked. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

10/28/2021

"All Sales processes with a 360 view"

4/5

What do you like best about Vtiger All-In-One CRM?

Vtiger is fully accessible from anywhere you have an Internet connection, given that it's Cloud-based. That leverages the cloud processing power for your CRM needs. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

On certain aspects, Vtiger might be more flexible in customizations, especially in Phone integrations and Reporting. Review collected by and hosted on G2.com.

Abel M.

Sales Representative

Mid-Market (51-1000 emp.)

6/25/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Great experience with VT"

4.5/5

What do you like best about Vtiger All-In-One CRM?

Vtiger All-In-One CRM has powerful features; you get to gather all your operations in one platform, Hr, sales, support, etc. You can run your business with some excellent capabilities such as project management, inventory, notifications, also run some campaigns, customizable modules, quote generators, workflows, etc. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Sometimes, a few bugs may cause some delays in critical operations. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

I highly recommend to use this tool to track all your interactions with all your existing customer and prospects Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Vtiger All-In-One CRM will help you with all the interactions with your prospects, prioritize tasks, add several organization contacts, schedule meetings. Also, with this tool, you can manage internal and external tickets and run accurate reports. Review collected by and hosted on G2.com.

Fabian B.

CTO

Small-Business (50 or fewer emp.)

10/21/2021

"Perfect CRM for small business"

5/5

What do you like best about Vtiger All-In-One CRM?

Fast, Easy, and fully customizable CRM, the learning curve is very good. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Sometimes the changes make complex the operation Review collected by and hosted on G2.com.

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Vtiger All-In-One CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

5 Pros or Advantages of Vtiger All-In-One CRM

1. Affordable

2. Call Management

3. Customizability

4. Customization

5. Ease of Use

5 Cons or Disadvantages of Vtiger All-In-One CRM

1. Missing Features

2. Bugs

3. CRM Issues

4. Not Intuitive

5. Not User-Friendly

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