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Vtiger All-In-One CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations. (1 mentions)
Users value the customizable call management feature, enhancing their ability to track customer interactions effectively. (1 mentions)
Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs. (1 mentions)
Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs. (1 mentions)
Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required. (1 mentions)
Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP. (2 mentions)
Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process. (1 mentions)
Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration. (1 mentions)
Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process. (1 mentions)
Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support. (1 mentions)

5 Pros or Advantages of Vtiger All-In-One CRM

1. Affordable
Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations.
See 1 mentions

See Related User Reviews

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

2. Call Management
Users value the customizable call management feature, enhancing their ability to track customer interactions effectively.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

3. Customizability
Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

4. Customization
Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

5. Ease of Use
Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required.
See 1 mentions

See Related User Reviews

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

5 Cons or Disadvantages of Vtiger All-In-One CRM

1. Missing Features
Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP.
See 2 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you dislike about Vtiger All-In-One CRM?

There are no dislikes, but some upgrades are still required to match the latest CRM software like SAP. However, the overall experience is very good.

2. Bugs
Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

3. CRM Issues
Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

4. Not Intuitive
Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

5. Not User-Friendly
Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

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Vtiger All-In-One CRM Reviews (416)

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Reviews

Vtiger All-In-One CRM Reviews (416)

View 3 Video Reviews
4.3
416 reviews
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CM
Camilo M.
Gerente
Small-Business (50 or fewer emp.)
"Excellent CRM Siscomtec"
5/5
What do you like best about Vtiger All-In-One CRM?

The way to track opportunities Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

modules for purchases where a purchase order can be made Review collected by and hosted on G2.com.

Verified User in Education Management
IE
Verified User in Education Management
Small-Business (50 or fewer emp.)
"Good CRM tool"
5/5
What do you like best about Vtiger All-In-One CRM?

Vtiger is the good CRM tool for managing employees and customers. It also helps to provide good customer support. Vtiger have a great community for help and support. But you have to dig a bit deeper to get your queries resolved. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Nothing much is there to dislike this app. As we were using open source version. So we were not given much support. We have to sail our own boats whenever we are facing issues. The UI of the app is bit old. Review collected by and hosted on G2.com.

Verified User in Events Services
AE
Verified User in Events Services
Small-Business (50 or fewer emp.)
"easy to use and powerful"
4/5
What do you like best about Vtiger All-In-One CRM?

The dashboard works well and give an overview of position Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

limited number of records under free plan. Reports can't be customized to get specific info required. Review collected by and hosted on G2.com.

Ana G.
AG
Ana G.
Marketing Internship
Small-Business (50 or fewer emp.)
"A CRM with a lot of functionalities. Not the best UX friendly."
4/5
What do you like best about Vtiger All-In-One CRM?

Despite it is quite complicated to configure. There are plenty of functionalities Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I am testing the free version and it is quite limited. We exceeded the 3000 records. We would like to buy more records, not the full version yet. Review collected by and hosted on G2.com.

Miguel E. D.
MD
Miguel E. D.
Quality and Productivity Analyst in HR
Mid-Market (51-1000 emp.)
"Vtiger All in one CRM review"
5/5
What do you like best about Vtiger All-In-One CRM?

I like the user interface, it's user friendly besides the functionality itself. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

To create an API connection you must have the 3rd tier. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Vtiger - CRM solution"
4/5
What do you like best about Vtiger All-In-One CRM?

We can manage organizations. Update email domains against organizations so that queries from the same organization are always grouped. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Lot of information in a single screen.. Lot of side tabs, upper tabs etc. Some kind of categorization is required to ensure the open page has maximum covered rather than increasing the scroll. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Well balanced cloud CRM"
4/5
What do you like best about Vtiger All-In-One CRM?

Not having onsite servers to host my database. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The screen refreshes several times when clicking links and I find myself logging out and logging back in several times a day. Review collected by and hosted on G2.com.

Rafael C.
RC
Rafael C.
Managing Director / Owner
Wholesale
Small-Business (50 or fewer emp.)
"The best compromise between price and features for CRM"
5/5
What do you like best about Vtiger All-In-One CRM?

Full customization in terms of documents and menus, A global easy of use, reliability and the possibility to generate immediate reports and quotes from a smartphone. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Menu creation and document customization sometimes is difficult. Review collected by and hosted on G2.com.

Verified User in Telecommunications
IT
Verified User in Telecommunications
Small-Business (50 or fewer emp.)
"Opinion"
3.5/5
What do you like best about Vtiger All-In-One CRM?

The options the program has and it is innovated over longer time Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The amount of offline times, hick-ups and mistaking clicks what effects in lost data Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Vtiger is perfect for small to medium businesses that have agile sales, customer support,"
3.5/5
What do you like best about Vtiger All-In-One CRM?

customer support and marketing teams focused on boosting growth, marketing ROI, and customer satisfaction. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

the user interface can be improvised, sometimes create confusion for new users Review collected by and hosted on G2.com.
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