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Vtiger All-In-One CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations. (1 mentions)
Users value the customizable call management feature, enhancing their ability to track customer interactions effectively. (1 mentions)
Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs. (1 mentions)
Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs. (1 mentions)
Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required. (1 mentions)
Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP. (2 mentions)
Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process. (1 mentions)
Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration. (1 mentions)
Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process. (1 mentions)
Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support. (1 mentions)

5 Pros or Advantages of Vtiger All-In-One CRM

1. Affordable
Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations.
See 1 mentions

See Related User Reviews

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

2. Call Management
Users value the customizable call management feature, enhancing their ability to track customer interactions effectively.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

3. Customizability
Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

4. Customization
Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

5. Ease of Use
Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required.
See 1 mentions

See Related User Reviews

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

5 Cons or Disadvantages of Vtiger All-In-One CRM

1. Missing Features
Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP.
See 2 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you dislike about Vtiger All-In-One CRM?

There are no dislikes, but some upgrades are still required to match the latest CRM software like SAP. However, the overall experience is very good.

2. Bugs
Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

3. CRM Issues
Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

4. Not Intuitive
Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

5. Not User-Friendly
Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

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Vtiger All-In-One CRM Reviews (416)

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Reviews

Vtiger All-In-One CRM Reviews (416)

View 3 Video Reviews
4.3
416 reviews
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MM
Manoel M.
administrative director
Small-Business (50 or fewer emp.)
"Intuitive and extremely efficient tool"
5/5
What do you like best about Vtiger All-In-One CRM?

The opportunity to customize the tool according to needs. Shape all fields according to your product. Having a solid line, making your service executed with the excellence necessary for sales success. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I miss Portuguese speaking communities. Project management sometimes leaves something to be desired, it could be more assertive. Review collected by and hosted on G2.com.

Verified User in Facilities Services
AF
Verified User in Facilities Services
Small-Business (50 or fewer emp.)
"High Spec CRM- Low Cost"
5/5
What do you like best about Vtiger All-In-One CRM?

Lots of features and ability to add a lot of functionality with no additional hidden charges or issues. Such as Xero integration, helpdesk, custom fields, surveys. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Could do with the ability to change some visual aspects of the software, the ability to hide more fields/functions for some more basic users, the display of the screens although simple and clean could do with more colour to make them more appealing to basic users Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Best CRM tool ever used"
5/5
What do you like best about Vtiger All-In-One CRM?

Managing projects

Managing databases (Customer, assets, PArtners, Vendors)

Managing pipelines

Managing activities

Managing team activities Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

creating custom workflows - its not impossible but taking some time which can be made much easier Review collected by and hosted on G2.com.

YA
Yazan A.
Operations Manager
Small-Business (50 or fewer emp.)
"I very robust yet flexible system that can be customised to delivery departmental needs"
5/5
What do you like best about Vtiger All-In-One CRM?

can be customised to fit in with our operations and processes Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

nothing to date, will need to use the system more to understand weaknesses (if any) Review collected by and hosted on G2.com.

Zaldy H.
ZH
Zaldy H.
Administrator
Mid-Market (51-1000 emp.)
"easy to operate but lack there is no refresh in the application"
4/5
What do you like best about Vtiger All-In-One CRM?

Easy to operate, easy to understand, very much needed for large companies Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

no refresh in the application makes it difficult to see the latest orders Review collected by and hosted on G2.com.

Jacques V.
JV
Jacques V.
General Manager
Small-Business (50 or fewer emp.)
"Vtiger does CRM the way it's supposed to be done"
5/5
What do you like best about Vtiger All-In-One CRM?

Vtiger is very easy to use but still a powerful system. Very important to me was the ability to integrate with various platforms unlike other systems which is limited in this regard. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The interface does feel old compared to the modern UI we are used to. The mobile versions could use some features added to improve efficiency. Review collected by and hosted on G2.com.

ES
Erno S.
Project Manager
Small-Business (50 or fewer emp.)
"Smaller company satisfied with the free cloud based Vtiger version"
4/5
What do you like best about Vtiger All-In-One CRM?

Extremely flexible global search function. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Many times I can't find answers to my questions in the FAQ/help. On the other hand, support is very responsive. Review collected by and hosted on G2.com.

CC
Carlos C.
Diretor Tecnico
Small-Business (50 or fewer emp.)
"The system is very good and meets all the needs that my company requires, I recommend."
4.5/5
What do you like best about Vtiger All-In-One CRM?

The deals system because it is very flexible and meets all my needs. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The service desk (case), I think that the Jira Service Desk system is better. Review collected by and hosted on G2.com.

AW
Ali W.
Business Systems Specialist
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"User Friendly"
4/5
What do you like best about Vtiger All-In-One CRM?

Different modules and the ability to create new fields and global picklists Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

layout is a bit old and not able to assign records to multiple people Review collected by and hosted on G2.com.

SW
Scott W.
President-Photonics Specialist
Small-Business (50 or fewer emp.)
"vTiger- Amazing But Perhaps Too Much So"
4/5
What do you like best about Vtiger All-In-One CRM?

Features and benefits of the plan chosen were a great value Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The application and its use process was overwhelming to learn and use. Review collected by and hosted on G2.com.
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