Vtiger All-In-One CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations. (1 mentions)

Users value the customizable call management feature, enhancing their ability to track customer interactions effectively. (1 mentions)

Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs. (1 mentions)

Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs. (1 mentions)

Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required. (1 mentions)

Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP. (2 mentions)

Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process. (1 mentions)

Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration. (1 mentions)

Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process. (1 mentions)

Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support. (1 mentions)

5 Pros or Advantages of Vtiger All-In-One CRM

1. Affordable

Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations.

See 1 mentions

See Related User Reviews

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

2. Call Management

Users value the customizable call management feature, enhancing their ability to track customer interactions effectively.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

3. Customizability

Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

4. Customization

Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

5. Ease of Use

Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required.

See 1 mentions

See Related User Reviews

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

5 Cons or Disadvantages of Vtiger All-In-One CRM

1. Missing Features

Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP.

See 2 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you dislike about Vtiger All-In-One CRM?

There are no dislikes, but some upgrades are still required to match the latest CRM software like SAP. However, the overall experience is very good.

2. Bugs

Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

3. CRM Issues

Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

4. Not Intuitive

Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

5. Not User-Friendly

Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support.

See 1 mentions

See Related User Reviews

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

Top-Rated Alternatives

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G2 reviews are authentic and verified.

Here's how.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

8/1/2022

"Very good all-in-one CRM solution especially useful for small enterprises."

5/5

What do you like best about Vtiger All-In-One CRM?

Vtiger is a very good all-in-one CRM solution especially useful for small enterprises. It contains tools and features able to fully support all the important business activities. The fact that it is also easy to learn represents an additional positive aspect. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

It took me more than expected to change the default currency to EUR and complete the initial setup. The menu system could be simplified or organized in a better way. Review collected by and hosted on G2.com.

Sébastien B.

Développeur

Small-Business (50 or fewer emp.)

5/12/2022

"Vtiger match all our needs"

5/5

What do you like best about Vtiger All-In-One CRM?

With Vtiger it is possible and easy to create any specific module you might need and its relationships with existing modules, in a few clicks. The new interface is also very handy. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Sometimes, the system may be slow to load, when all of our users are using it at the same time. Therefore the user experience may be a bit frustrating. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Vtiger allows us to address all our needs as a CRM. We are using it both for our customer relations and sales, for our support service, for our project management, for our asset inventory. We even have set-up our own modules to handles, among other things, the follow-up of our HTTPS SSL Certificates. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

4/27/2022

"A very complete and powerful CRM however priced right."

5/5

What do you like best about Vtiger All-In-One CRM?

An all-in-one CRM that is very easy to adopt, even for non-technical team members while having many functionalities embedded to make it a valuable tool for automating all sales (and leads) processes as well as back-office processes. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I've been using VTiger for many years (the cloud-based version) and it has surprised me the way the product was recently broken into tiers, according to the expected end use (sales vs. help desk vs. workflow automations)... I find it important to have all the elements in a single place, even if some of those are more limited than others. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

VTiger is a very easy-to-adopt CRM (from setting it up, to putting it into action, to making it an all-team collaboration tool) that will change the way you run your internal operation. It has many tools to manage leads and run them throughout the organization, follow up on opportunities, and get automation tools that will ensure proper management of the entire commercial pipeline. VTiger goes beyond the sales organization but presents a full set of tools to manage your company. Now, talking about Support, I can't be more pleased with the amount of self-training videos or the easiness to set up a one-on-one call with a technical team. I recommend it 100%. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

I needed to automate my entire sales process (online leads and physical leads coming from actual sales reps), ensuring as much automation as possible, therefore minimizing and eventually eliminating all the admin desk tasks for the sales reps AND ensuring the process flowed correctly across the organization, ensuring leads are converted into billable customers. Review collected by and hosted on G2.com.

Nirav A.

Business Development Executive

Mid-Market (51-1000 emp.)

5/13/2022

"Vtiger CRM is a very good CRM especially for All-In-One CRM as it covers all aspect of CRM"

4.5/5

What do you like best about Vtiger All-In-One CRM?

The Support Service and After Sales Service is very good and helpful.

The Vtiger CRM is very user friendly and quite easy to navigate

The price of Vtiger CRM is very cost-effective and affordable compared to other CRMs Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I would suggest that the Dashboard is not very nice and needs to be revamped with a Nice Dashy look Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

The best CRM to use as After Sales Support is very good and Vtiger CRM meets all requirements Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

We primarily use the Vtiger CRM for email Marketing and Campaigning

We can import thousands of email addresses and can set campaigns at any scheduled time. Review collected by and hosted on G2.com.

Nitish M.

Founder & Managing Director

Small-Business (50 or fewer emp.)

5/12/2022

"A perfect choice to start your CRM journey"

4.5/5

What do you like best about Vtiger All-In-One CRM?

The best thing about Vtiger is the its set of features that make your daily business tasks like sales, purchase, ordering, inventory, support, projects, marketing, etc. very easy. Definitely Vtiger helps in ease of your business. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The interface appears to a bit outdated. Need some improvements on charts and display of data. Forms at most of the places are not very user-friendly, and sometimes disoriented. Review collected by and hosted on G2.com.

Dan D.

CEO

Small-Business (50 or fewer emp.)

12/28/2021

"vTiger All-in-One is a comprehensive & flexible, powerful CRM, perhaps the best value in the world."

5/5

What do you like best about Vtiger All-In-One CRM?

vTiger all in one offers more features and modules and automation potential than most CRMs for a very reasonable price. It has allowed our business to grow in terms of leveraging more and more capability as we need it. The common user interface across all modules makes it very easy to provision and train new users. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Some very powerful features like mass editing a batch of records have limits of 500 records to act upon. Creating workarounds for that is required. But, considering some systems of equal price don't have features like mass edit, we are hopeful that this limitation will be improved. A mobile application is included with the subscription to the full web-client. The calendaring doesn't have all the features as the web client. Here again, not all systems include mobile versions, so we are happy vTiger all in one has one, and hopeful that the feature set of the mobile app will continue to be improved. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Make sure to spend adequate time to review the broad module and feature set before considering customizing the system at all, because usually there is a system-based feature already to accomplish what you may seek. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

Scheduling and tracking appointments, service calls, and all other prospect and customer interaction. Quoting, Billing, Inventory control, asset tracking, marketing campaigns, equipment service histories, and customer contracts and service related documentation. Vendor information and purchasing, receipts and payments are utilized. Accounts Receivable and cash receipts are performed. We solved prior problems of lack of integration between customer information and calendaring. We also solved prior problems of not having adequate inventory and services database support for the billing process. It was refreshing to overcome the need for importing and exporting prospect and customer data in and out of email marketing system by having it all included behind one common user interface. Tracking multiple calendars for field service was difficult until we implemented the built-in calendaring system. We have saved time related to customer response and interaction across the entire relationship spectrum, from tracking custom site information to automated quote generation to automated invoice generation. Review collected by and hosted on G2.com.

Jatin D.

Owner

Small-Business (50 or fewer emp.)

5/13/2022

"Feature Rich and User Friendly CRM I found ever"

4.5/5

What do you like best about Vtiger All-In-One CRM?

- Feature Depth

- Easy Configuration

- Customisation in Field

- Module Builder

- Integration

- Support

- Mobile Application

- User Interface

- Very Rich Import Functionality

- One View Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

- Not available basic module at less price

- Rest is all good Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Please take a Vtiger demo once before finalising other CRM Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

- Marketing Campaign

- Inquiry Management

- Ticket Management

- Product master

- Preparing Quotation

- Single View of all my cases

- Different Pipelines Management

- Review collected by and hosted on G2.com.

Wade S.

CEO

Small-Business (50 or fewer emp.)

5/22/2022

"Feature rich and intuitive"

4/5

What do you like best about Vtiger All-In-One CRM?

I love how v-tiger has all the features I need in a CRM, without any of the bloat. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I wish v-tiger was more customizable, such as the ability to change more specific theme colors. Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Vtiger brings a feature-rich, easy to learn CRM that costs a fraction of their competitors. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

By streamlining workflows, I am able to reduce the time it takes to manage customer and lead contact information. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

6/28/2022

"VTiger CRM is a powerful and flexible platform. I highly recommend it!"

5/5

What do you like best about Vtiger All-In-One CRM?

I really enjoy VTiger's modular and flexible design. It's very easy to customize for any situation. The workflows, API, custom modules and fields are invaluable. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

There are some minor features that we've decided to use alternative platforms for. Their internal documentation system is not that strong. VTiger handles data and relationships extremely well but I wish that had a better internal documentation system. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/14/2022

"Vtiger Review for IT company"

4/5

What do you like best about Vtiger All-In-One CRM?

I love the integration possibility and the strong personalization. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The support for starting the process could be nearer to us. I learned myself to use it. I don't found so simple to configure. Some procedures went wrong and I spent much time for understand why... Review collected by and hosted on G2.com.

Recommendations to others considering Vtiger All-In-One CRM:

Stop using old ERP or Excel files for manage your work. Use a CRM platform to create many links between various objects. Review collected by and hosted on G2.com.

What problems is Vtiger All-In-One CRM solving and how is that benefiting you?

I'm managing all the processes of my customer management, since the contacts management to the ticket system of IT assistance. Now, when I open contact or an organization, I can see almost all that regard my customer. It's amazing! Review collected by and hosted on G2.com.

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Vtiger All-In-One CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

5 Pros or Advantages of Vtiger All-In-One CRM

1. Affordable

2. Call Management

3. Customizability

4. Customization

5. Ease of Use

5 Cons or Disadvantages of Vtiger All-In-One CRM

1. Missing Features

2. Bugs

3. CRM Issues

4. Not Intuitive

5. Not User-Friendly

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Vtiger All-In-One CRM Reviews (416)

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