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Vtiger All-In-One CRM Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations. (1 mentions)
Users value the customizable call management feature, enhancing their ability to track customer interactions effectively. (1 mentions)
Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs. (1 mentions)
Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs. (1 mentions)
Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required. (1 mentions)
Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP. (2 mentions)
Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process. (1 mentions)
Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration. (1 mentions)
Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process. (1 mentions)
Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support. (1 mentions)

5 Pros or Advantages of Vtiger All-In-One CRM

1. Affordable
Users value the affordability of Vtiger All-In-One CRM, making it accessible for small organizations.
See 1 mentions

See Related User Reviews

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

2. Call Management
Users value the customizable call management feature, enhancing their ability to track customer interactions effectively.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

3. Customizability
Users value the customizability of Vtiger All-In-One CRM, enabling tailored tracking of customer-specific needs.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

4. Customization
Users value the customization options in Vtiger All-In-One CRM to tailor solutions to their specific needs.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you like about Vtiger All-In-One CRM?

We thought we would like the ability to customize fields so we could add subcategories of customers - we are a training company and need to track empl

5. Ease of Use
Users appreciate the ease of use of Vtiger All-In-One CRM, making it accessible with minimal training required.
See 1 mentions

See Related User Reviews

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you like about Vtiger All-In-One CRM?

First of all, the best thing about this product is that it is easy to use; there is no need for complex training. Additionally, it is affordable for s

5 Cons or Disadvantages of Vtiger All-In-One CRM

1. Missing Features
Users highlight the missing features in Vtiger, particularly compared to modern CRM software like SAP.
See 2 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

AM

Ayush M.

Enterprise (> 1000 emp.)

5.0/5

"Vtiger All in one CRM"

What do you dislike about Vtiger All-In-One CRM?

There are no dislikes, but some upgrades are still required to match the latest CRM software like SAP. However, the overall experience is very good.

2. Bugs
Users report significant bugs and migration issues with Vtiger, leading to frustration and a delayed setup process.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

3. CRM Issues
Users report significant CRM issues with Vtiger, including poor support and problematic data migration leading to frustration.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

4. Not Intuitive
Users find the system not intuitive, leading to frustrating setup experiences and inadequate customer support throughout the process.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

5. Not User-Friendly
Users find Vtiger CRM notably not user-friendly, reporting a frustrating setup process and inadequate customer support.
See 1 mentions

See Related User Reviews

AD

Anna D.

Small-Business (50 or fewer emp.)

0.0/5

"Disappointing and frustrating experience"

What do you dislike about Vtiger All-In-One CRM?

We spent eight months trying to set up this system. Vtiger assured us they could migrate our data from the open-source version we had been using for m

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Vtiger All-In-One CRM Reviews (416)

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Reviews

Vtiger All-In-One CRM Reviews (416)

View 3 Video Reviews
4.3
416 reviews
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Ahmad E.
AE
Ahmad E.
Small-Business (50 or fewer emp.)
"Open Source Software"
4/5
What do you like best about Vtiger All-In-One CRM?

It is open source software with historymore that 10 years. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Features and plugins are not many as other open source software like suiteCRM for ex. Review collected by and hosted on G2.com.

Yahya M.
YM
Yahya M.
Business Development Manager
Small-Business (50 or fewer emp.)
"Honest Review on Vtiger All-in-One CRM"
4/5
What do you like best about Vtiger All-In-One CRM?

The Best thing i liked about Vtiger is its One Pilot version which is totally free and very easy to use Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

Vtiger is good for Small and Medium businesses but not suitable for large enterprises due to its limited features Review collected by and hosted on G2.com.

JR
Janet R.
Account Manager
Small-Business (50 or fewer emp.)
"Creating a proposals and extracting a funnel report gives a lot of conveniences."
5/5
What do you like best about Vtiger All-In-One CRM?

Its a friendly user CRM i use in managing accounts. Like, When I need to get the client details. Creating a proposals for clients. Also, extracting funnel reports gives a lot of convenience. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The only issue that I can see is. I have a difficulty in editing my proposals once I downloaded it, its already a PDF. I hope, theres an option to download it in Word, so I can edit necessary details. Review collected by and hosted on G2.com.

lina yiseth m.
LM
lina yiseth m.
Sales Person
Mid-Market (51-1000 emp.)
"Excellent quality in one"
5/5
What do you like best about Vtiger All-In-One CRM?

The biggest help from vtiger is being able to provide tracking tools to customers to improve their customer support. Create solid databases, assignment of tasks and pertinent activities for each client, a complete vision is obtained at the organizational level and with various approaches such as commercial, marketing, strategic, among others. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The organization of the interfaces could be improved to offer a better user experience. Review collected by and hosted on G2.com.

Karthik G.
KG
Karthik G.
Technical Support Engineer
Mid-Market (51-1000 emp.)
"Vtiger"
4.5/5
What do you like best about Vtiger All-In-One CRM?

I would say The design and the organization mailbox as it turns into cases for different clients. This helps us to work easily and get notified every day with the Alerts which makes Life easier Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I suggest you improve the mobile application so that we can work whenever we want but the desktop version is too good when compared to your mobile application of yours Review collected by and hosted on G2.com.

Raghav T.
RT
Raghav T.
Growth Marketing Manager
Small-Business (50 or fewer emp.)
"Cost Effective, Comprehensive and Customizable CRM"
4/5
What do you like best about Vtiger All-In-One CRM?

It covers most of our business needs whether it is Sales Automation or Sales funnel. It is easy to adapt and the reporting functionality is one of the best features I have came across which allows you to track and follow up on customers very easily. One thing which I liked was the free version of Vtiger which allowed us to customize it according to our requirements Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

The Mobile App version is not that much easy to use. It is a little bit cumbersome and the customer information fields need to be added in order to not leave blank space to fill it manually. Also, data exporting needs to be efficient because it takes too much time to get the data exported. Review collected by and hosted on G2.com.

David M.
DM
David M.
A
Mid-Market (51-1000 emp.)
"Not a user friendly CRM."
2/5
What do you like best about Vtiger All-In-One CRM?

I like that vTiger can hold all of the data necessary in a CRM and is customizable to organize the different information in an understandable way. It has also saved our company a lot of money! Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I dislike the reporting and user interface. The reporting glitches constantly and sometimes does not even load. It often times won't pull all of the information I need in the different modules and is very unreliable. The CRM as a whole is incredibly slow and is not efficient in its loading of subcategories either. It has cost our company a lot of time. Review collected by and hosted on G2.com.

Nitin K.
NK
Nitin K.
Mid-Market (51-1000 emp.)
"One platform for marketing and sales"
4.5/5
What do you like best about Vtiger All-In-One CRM?

very friendly, very informational, Very easy to handle on mobile Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

bugs, error, dates and times not work properly Review collected by and hosted on G2.com.

RM
Robert M.
Small-Business (50 or fewer emp.)
"Everything you need in one place"
5/5
What do you like best about Vtiger All-In-One CRM?

I can manage quote, sales orders, suppliers and products easily and fully customizable. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

I would like an easy way to connect email to Vtiger as my main concern is losing control over the outgoing emails that can content confidential information. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"Very decent Open Source, all-in-one CRM solution"
3.5/5
What do you like best about Vtiger All-In-One CRM?

It is open source; thus, it can be run locally at a low cost. It has third-party plugins. One can develop third-party plugins and middleware quickly. Review collected by and hosted on G2.com.

What do you dislike about Vtiger All-In-One CRM?

There is not much to dislike. Sometimes it can be buggy. Review collected by and hosted on G2.com.
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