VTEX Reviews & Product Details


What is VTEX?

VTEX is the only multi-tenant True Cloud Commerce™ platform in the digital commerce market with an auto-scaling elastic cloud infrastructure that leads to higher conversion rates, lower TCO, and builds customer loyalty. Utilizing our exclusive patent-pending SmartCheckout™ technology; a secure, intuitive and easy password-free process, VTEX presents a superior and seamless option for digital commerce with a comprehensive, fully-adaptable, unified solution that keeps pace with ever-changing customer expectations. Companies running the VTEX platform have seen a 54% increase in conversion rates, and a significantly lower rate of cart abandonment. VTEX platform serves more than 2,000 online stores in 20 countries and is currently trusted by top brands worldwide including Sony, Disney, Walmart, Danone, Whirlpool, Coca-Cola, Lancôme, Pandora, Avon and LEGO. VTEX is now ranked on Gartner’s Magic Quadrant for Digital Commerce 2017.

Write a Review

VTEX Screenshots


VTEX Profile Details

VTEX Profile Details

Related Links
Q&A
Languages Supported
English, Portuguese, Spanish
Vendor
VTEX
Company Website
Year Founded
1999
HQ Location
Sao Paulo, Brazil
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
399
Twitter
@vtexonline
Twitter Followers
2,660
Show moreShow fewer

Companies Using VTEX

General Electric
Staples
Whirlpool
Pearson
Sony
Nokia
Pandora
The Walt Disney Company
Coca-Cola
Nestle
Lego
Walmart

VTEX Reviews

Filter Reviews
Filter Reviews
Sort by
Ratings
Company Size
User Role
All Industries
Write a Review
1-21 of 21 total VTEX reviews

VTEX Reviews

Write a Review
Filter By
Connections
Show reviews that mention
1-21 of 21 total VTEX reviews
Copy Review URL
CSM
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Una plataforma muy solida con constante evolución."

What do you like best?

VTEX se ha convertido en la plataforma líder en muchas zonas de latinoamerica con constante evolución y una comunidad bastante solida donde se puede obtener soporte y ayuda para llevar a cabo distintos desarrollos.

La facilidad de uso de VTEX la hace idónea para empresas con poca o nula experiencia en E-commerce, sin que esto afecte la calidad de la misma y las posibilidades de integración y la calidad de desarrollos que se pueden llevar a cabo.

A nivel de agencias implementadoras la experiencia es grata teniendo en cuenta que cuenta con un esquema de soporte efectivo y escalable, documentación nutrida así como una amplia comunidad en contacto constante a través de los eventos que se realizan en distintos países.

What do you dislike?

Los retrasos para visualizar cambios en los sitios en producción por temas de cache son algo molestos en ocasiones, algo a tener en cuenta es que al contratar un ambiente de VTEX no tendremos un espacio de QA propiamente dicho sobre el cual podamos probar desarrollos o nuevas funcionalidades sin que afecten el sitio en producción, aun así esto se puede solucionar con distintas practicas seguras y algunas formas de trabajo que se aprenden con el uso de la plataforma a través del tiempo.

Recommendations to others considering the product:

Analizar muy bien las expectativas que se tienen respecto al uso que se le dará a la plataforma para estar seguros de que cumplirá con el propósito que se desea, e incluso saber si vamos a sub-utilizar las características y la potencia de esta herramienta en un proyecto que podría ser llevado a cabo con otra de menor valor o menor costo de implementación, en este proceso de planeación es indispensable contar con la agencia adecuada por lo que es altamente recomendable reunirse y escuchar propuestas de distintas agencias que desarrollen e implementen soluciones VTEX.

What problems are you solving with the product? What benefits have you realized?

Planeación y desarrollo de canales de E-commerce para sitios B2C y B2B, haciendo acompañamiento a los clientes desde la concepción del proyecto hasta el soporte posterior a la publicación del sitio.

Copy Review URL
Freelance Translator
Mid-Market
(51-200 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"VTEX- Try it! It's worthy and trustworthy"

What do you like best?

VTEX is a platform of Marketplace, where Marketing is developped, and one can work and forward his/her Business, besides being paid, on achieved revenues. It's a platform like Paypal, Stripe, with opportunities as Developper, grow one's Business and make money through this platform, and get paid online, by being credited.

What do you dislike?

There's nothing I dislike in this platform, indeed it's an easy platform for work development, that applies as facility, for anyone, or almost everyone, with basic knowledge of Computer that leads him/her to use it correctly. I like Best also, that this site is well structured, with good organization, and one can find easily the leading ways to use system in the right way. Just sign-up and also use system of payment accordingly.

Recommendations to others considering the product:

I definitely recommed this Site to anybody who wants to involve in Marketing basically online and offline, promoting his/her business, Marketing tailored, and working to promote stuff of listed Clients as well as stuff of other Companies, known or less known ones, to be able to offer to Marketing branch generally, but also help this Business, in a creative platform recommending it to others, as developper, or as single user in this case, within a streamline of topics and help and suggest als to others, and be paid on same site, having created an account.

If one cannot pay for ex. for a while, to have more options on the site, one can choose the free plan, and see in the future..more paid plans, and even make money through revenue share.

What problems are you solving with the product? What benefits have you realized?

No problem actually using this system, where also some major clients, as partners in the system, that correspond to big well known Companies, like Nestle, Coca-Cola for ex. of well known products used daily, and also car manufactures and generally all big well known major clients in Europe, USA and whole world. There was thus no difficutly in promoting work as developper on this site and make revenues accordingly.

Copy Review URL
Marketplace Product / Project / VMO Sr. Mgr.
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"You'll need to learn to find your way around it"

What do you like best?

Time to market implementatios is deffinitely fast, not as they advertise, but fast compared to other platforms. Also they do have a lot of functionality already built into the platform which is a big plus for small to medium companies

What do you dislike?

Being a multi tenant solution there's no customization you can do to the platform, therefore if you need a very specific functionality on your site you will need to hire very creative developers, very talented one so they can find a way to get around vtex core and get the functionality up and running

Recommendations to others considering the product:

VTEX can exagerate at times and say it is super simple to implement VTEX and that you'll be online fast... and you will, but not as soon as they advertise, also consider you will not be able to perform a lot of "tailored" functionality on your site, unless you spend big money on really creative and talented developers

What problems are you solving with the product? What benefits have you realized?

Our commerce platform was hosted on Oracle Cloud commerce and would crash at 6K concurrent users, also oracle's cloud solution has fallen far away from the other cloud platforms on the market, their functionality is so limited. VTEX was deffinitely an upgrade for us

Copy Review URL
Virtualization Engineer
Retail
Mid-Market
(201-500 employees)
Validated Reviewer
Review Source
Copy Review URL

"Awesome E-Commerce tool"

What do you like best?

Very friendly check-out, allows the opportunity to install Api that help to better perform the tool, has a very efficient support center. I like that has everything on the box, very easy for developing a project. The stability of the servers and the support team. VTEX is a true e-commerce platform.

What do you dislike?

In some cases the platform and its servers can become slow with load times. For some it could be a disadvantage to pay a monthly percentage for the use of the platform, but this value includes all the developments that are made in the platform, which by other means should be financed directly by the company, is a relationship win win. Another thing that I would like to improve in Vtex is the logistic part, so we could manage the orders not only by time in which costumers buy, but also by the which I should ship first (In case a costumer buy first but want his order later).

Recommendations to others considering the product:

Use VTex, your sales will increase.

VTEX is a true cloud e-Commerce platform, providing a global view of all selling activities with a low cost and ease of use.

Better sales support for resellers

What problems are you solving with the product? What benefits have you realized?

With the report of sale, we can see who costumers buy and what promotions can we use to take advantage of that.

The logistic.

API integration with every part of vtex, with this you can do literally anything.

Copy Review URL
E-Commerce Manager
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Poderosa y completa plataforma de e-commerce"

What do you like best?

VTEX posee soluciones para prácticamente todo lo que necesitamos en nuestra tienda virtual manejo de promociones, programas de fidelidad, programación de precios. Se trata de una plataforma altamente personalizable que se adapta a cualquier tipo de tienda virtual. En la experiencia que hemos tenido como agencia muchas tiendas han aumentado sus ventas con tan solo migrar a esta plataforma.

What do you dislike?

Los únicos dos detalles que he podido ver y que están próximos a solucionar es la falta de programación para banner y la lentitud de indexacion en horas de mucho trafico.

Recommendations to others considering the product:

Con VTEX solo hay que preguntar, se trata de una empresa altamente comprometida con sus clientes y siempre están atentos a satisfacer los requerimientos de todos.

What problems are you solving with the product? What benefits have you realized?

VTEX se perfila como una solución completa y vasta para los clientes de nuestra agencia, permitiendoles administrar su tienda virtual con una sola plataforma de manera muy sencilla.

Copy Review URL
Encargada de proyectos de TI | E-Commerce
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Very friendly E-Commerce tool."

What do you like best?

I like the best that I can have my entire web store in one place, and I can configure it all in Vtex. Also, it is very easy to use, make a promotion, configure a product. I can have all the data of my costumers, and do a little CRM with Vtex. I thing Vtex is a very complete tool for any e-commerce

What do you dislike?

Some thing that I can't delete, like the colections, the coupons and the promotions. Also, I speak spanish and english, and sometimes it a little dificult to understand what it say because it is in portuges. Another thing that I would like to improve in Vtex is the logistic part, so we could manage the orders not only by time in which costumers buy, but also by the which I should ship first (In case a costumer buy first but want his order later).

Recommendations to others considering the product:

I recommend others to use Vtex, not only because it's worth every $, but also it's very easy to use, It got everything you need for a e-commerce, you can always have support if you need and capacitation.

What problems are you solving with the product? What benefits have you realized?

The logistic. We can manage everything that we need to make a sale, almost with any external tool. Also, we even could manage a little of accounting where Vtex show us the costs and the sales. And with the report of sale, we can see who costumers buy and what promotions can we use to take advantage of that.

Copy Review URL
A
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Software líder de la región "

What do you like best?

El sistema de soporte, el tema de que sea un software en la región, eso se agradece ya que se entiende mucho mejor y está más dedicado a estudiar el mercado de latinoamérica.

La gestión de acompañamiento de la marca y su soporte avalado es muy importante además genera mayor confianza.

La oportunidad de integrar Vtex con los marketplace más importantes a nivel mundial es algo esencial en este mundo de comercio electrónico.

What do you dislike?

Los tiempos de carga e indexación depende del tiempo pueden ser muy lentos

Recommendations to others considering the product:

El soporte que agregan para acompañar las integraciones es muy importante

What problems are you solving with the product? What benefits have you realized?

La cantidad de ventas se ven exponencialmente aumentadas gracias al mismo tema de ser una herramienta creada en la región de america

Copy Review URL
A
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Una plataforma sólida y con muchos recursos."

What do you like best?

Vtex es en mi opinión la evolución de la gestión de comercio electrónico, posee todas las ventajas que otras plataformas han desarrollado y suma seguridad y una mejor experiencia al usuario al ser flexible en diseño y tener un Check out muy corto y sencillo lo que aumenta la conversión. La implantación de esta plataforma conlleva a muchos menos problemas o complejidades que otras plataformas presentan, VTEX es muy amigable para el usuario final pero tambien para el administrador y backoffice.

What do you dislike?

Para algunos podría ser una desventaja el hecho de pagar un porcentaje mensual por el uso de la plataforma, pero este valor incluye todos los desarrollos que se hacen en la plataforma, lo que por otro medio debería ser financiado directamente por la empresa, es una relación ganar, ganar.

Recommendations to others considering the product:

Vtex podrá disparar tus ventas, debes estar preparado para un salto en la operación normal si estas migrando desde otra plataforma. Este es el software que está pensado en el futuro y sus costos de implementación incluyen aspectos de actualiación constante tanto en la propia plataforma como en elementos conexos como lo es servidores y certificados SSL.

What problems are you solving with the product? What benefits have you realized?

Vtex resuelve dos grandes problemas que tenemos con otras plataformas, FLEXIBILIDAD DE DISEÑO y CHECK OUT simple y seguro. Considero este es el salto que esta dando vtex en pro del mercado del comercio electronico.

Copy Review URL
Ecommerce Manager
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Vtex soporte en Latinoamérica. "

What do you like best?

Check-out muy amigable, permite la oportunidad de instalar Api que ayuden a desempeñar mejor la herramienta, cuenta con un centro de soporte muy eficiente. Una plataforma que está migrando al español y eso se agradece en gran medida.

What do you dislike?

En algunos casos la plataforma y sus servidores se pueden tornar algo lentos con tiempos de cargas.

Recommendations to others considering the product:

Si tu idea es establecer un soporte de comercio electronico esta es la herramienta.

What problems are you solving with the product? What benefits have you realized?

Vtex Maneja una suite muy cómoda y segura, una herramienta más en pro del crecimiento del comercio electronico en la región. Además muy importante el soporte que dan sobre la plataforma.

Copy Review URL
Todo al alcance de tu mano
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
Copy Review URL

"Sincronia perfecta para tu e-commerce"

What do you like best?

La plataforma incorpora una cantidad importante de herramientas para iniciar y optimizar tu e-commerce, tales como pasarelas de pago, módulo de promociones, cupones, descuentos, programación.

What do you dislike?

El % de gasto que te descuenta la herramienta, posterior al total de ventas.

Recommendations to others considering the product:

Sin duda que si, es una herramienta muy bien posicionada a la hora de crear o administrar tu e-commerce, sin duda que si se las recomiendo.

What problems are you solving with the product? What benefits have you realized?

Los clientes que utilizan la herramienta han visto potenciado su e-commerce y sus ventas se han multiplicado, además se ha optimizado su sitio web.

Copy Review URL
Vtex Soporte
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Tiempos de Indexación "

What do you like best?

Que los tiempos de indexación son rápidos

What do you dislike?

No es tan intuitivo el proceso operacional para el cargue de productos

Recommendations to others considering the product:

Altamente recomendable

What problems are you solving with the product? What benefits have you realized?

Incremento en las ventas

Copy Review URL
I
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"Gran plataforma de Ecommerce"

What do you like best?

Gran soporte y escalabilidad en las tiendas, muy buena gestión de los pedido que realizan los clientes, gran personalización de la tienda, incluso con VTEX IO se puede manipular el back-end de la tienda, buena documentación.

What do you dislike?

tiempos de carga de la página un poco lentos, se demora mucho en renderizar los cambios que se hacen tanto en productos como en las plantillas HTML, poca personalización en la sección de pagos.

Recommendations to others considering the product:

Buena Plataforma E-commerce

What problems are you solving with the product? What benefits have you realized?

cuando se tiene un catálogo muy grande y se necesita una tienda muy personalizada es la mejor opción

Copy Review URL
AM
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"A true cloud ecommerce platform"

What do you like best?

The simple setup process and the ease of use. The smartcheckout is a great solution, simple and fast.

What do you dislike?

I don't dislike anything. VTEX has met my expectations generating great results.

Recommendations to others considering the product:

VTEX is a true cloud e-Commerce platform, providing a global view of all selling activities with a low cost and ease of use.

What problems are you solving with the product? What benefits have you realized?

I am selling clothing products with a low cost operation, a good optimization for search engines and a good conversion rate.

Copy Review URL
C
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"True e-commerce "

What do you like best?

VTEX is a true e-commerce platform, not just a simple store platform but a full system was ere you can integrate everything and keep track of everything on the sales process.

What do you dislike?

The support is not so good, could improve on internationalization languages also, many things are just thought for Brazil

Recommendations to others considering the product:

Better support better and easier admin

What problems are you solving with the product? What benefits have you realized?

API integration with every part of vtex, with this you can do literally anything

Copy Review URL
Chief Operations Officer
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Flexibility and powerful "

What do you like best?

The stability of the servers and the support team.

What do you dislike?

Some backend modules seems antique. File manager some times don't allow upload files.

What problems are you solving with the product? What benefits have you realized?

Open new sales channels. Increase sales on current online stores.

Copy Review URL
AM
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Experiencia de superación del ecommerce con VTEX"

What do you like best?

Smartcheckout, total manejo del diseño y layout del sitio movil tanto como desktop, un gran equipo de apoyo al partner desde Argentina.

What do you dislike?

Un detalle nomas: que la mayoria de informacion formativa no está bien traducida del portugués al español.

What problems are you solving with the product? What benefits have you realized?

Desarrollando mejores experiencias de compra online para usuarios en Uruguay, con un checkout fácil y rápido

Copy Review URL
Co-Founder
Marketing and Advertising
Small-Business
(2-10 employees)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL

"Great choice but poor experience"

What do you like best?

I like that has everything on the box, very easy for developing a project

What do you dislike?

Language. Most of the things are on portuguese, very confusing.

What problems are you solving with the product? What benefits have you realized?

Reseller program, documentation, support

Copy Review URL
Chief Executive Officer
Small-Business
(11-50 employees)
Validated Reviewer
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"It is great"

What do you like best?

I sell anything and I don't care there are any problems with something because I have the VTex personnel always working for me.

What do you dislike?

I don't dislike anything, this app it's perfect in every way.

Recommendations to others considering the product:

Use VTex, your sales will increase.

What problems are you solving with the product? What benefits have you realized?

I have helped different stores for they to use VTex and their sales have significally increased.

Copy Review URL
Fundador
Validated Reviewer
Review Source
Copy Review URL

"Good just a few suggestions "

What do you like best?

Improve the lenguage in the website Spanish is very poor

What do you dislike?

Not a lot of content in Spanish , translating from Portuguese not always works well

Recommendations to others considering the product:

Better sales support for resellers

What problems are you solving with the product? What benefits have you realized?

Improving sales and the lowest possible cost

Copy Review URL
AD
Small-Business
(Myself Only)
Validated Reviewer
Verified Current User
Review Source
Copy Review URL
Business partner of the vendor or vendor's competitor, not included in G2 scores.

"A melhor"

What do you like best?

A velocidade dos sites, o smart checkout, e a contastante atualizacao.

What do you dislike?

O processo de envio de arquivos, processo de envio dos arquivos HTML

What problems are you solving with the product? What benefits have you realized?

Todo o processo de SEO está muito melhor.

Copy Review URL
U
Mid-Market
(51-200 employees)
Validated Reviewer
Review Source
Copy Review URL

"Solution for personalized online stores"

What do you like best?

Offers support and adaptability to the needs of the company

What do you dislike?

Charges commissions on sales, plus the hosting of the site is expensive

What problems are you solving with the product? What benefits have you realized?

Customization and adaptation to the needs of the company

VTEX Features

  • Storefront Design Tools
  • Product Visualization
  • Recommendations / Personalization
  • Promotions and Discounts
  • Abandoned Cart Tools
  • Product Reviews

VTEX User Ratings

7.8
Ease of Use
Average: 8.4*
8.1
Quality of Support
Average: 8.2*
7.5
Ease of Setup
Average: 7.9*
* E-Commerce Platforms Category
Do you work for VTEX?

VTEX Categories on G2