EASY to use, admin interface includes all items logs naturally, easy to swap phones and configure user accounts. The texting just worked, and was simple. Review collected by and hosted on G2.com.

the customer support was lackluster and it was a separate product- causing it to ultimately be too expensive for us to use and go for a more integrated solution. The texting doesnt include campaign messaging, so this was a feature we wanted to have as well. Review collected by and hosted on G2.com.

Sending text including adding snapshot/pictures also it is very easy to use with great customer support including multiple features. Review collected by and hosted on G2.com.

I would like to say the texting issue as sometimes i am unable to send text on some US numbers. Review collected by and hosted on G2.com.

Calling features is good .but the texting features is no available. Review collected by and hosted on G2.com.

Vonage in not providing the texting features . Review collected by and hosted on G2.com.

Ease to use and best voip service communicate globally, As I am in IT recruitment It helps me a lot to communicate to candidates and Clients. I use daily due my current work profile as I need to contact to my connections through texting, video meetings also with good customer service support. Review collected by and hosted on G2.com.

Sometimes faces latency issue, could not edit the text in case of any error. Review collected by and hosted on G2.com.

Very User-friendly product with a good number of features. Easy to integrate and implement with the system. Good customer support and frequently used for daily use. Review collected by and hosted on G2.com.

While we are on the call, the number will not get copied, and sometimes it becomes a challenge Review collected by and hosted on G2.com.

Vonage has a great and easy-to-use platform, plus the reports are very simple and self-explanatory Review collected by and hosted on G2.com.

The least I found from Vonage was that sometimes their integration would fail and not record the phone calls in EzLynx, which made it hard to audit my team's performance Review collected by and hosted on G2.com.

One of the challenges of being an administrator for a small company is that any change you make can have a significant impact, either positive or negative, with long-lasting repercussions. My company had been using the same call-center model and technology for the past ten years and was in desperate need of modernization.

When we reached out to Vonage, we were extremely impressed with the communication and dedication of their sales staff, which ultimately led us to choose Vonage.

The support didn't stop there. We were assigned a Project Manager, Roosevelt, who stayed with us from the moment the agreement was signed all the way through to our launch.

One of the most impressive moments was when Roosevelt had us configure our future production environment in a training class style, making it incredibly easy to understand the platform.

Roosevelt was present throughout the entire "Go-Live" day, and his dedication ensured that we had a near-flawless launch experience.

All in all, after a year of sales, technical design, discussions, and project management, the launch of a call center supporting over 90,000 customers was completed in just a couple of hours with no downtime or impact on our partners or their subscribers.

You couldn't ask for a smoother transition from an on-premise call center to Vonage's cloud call center. I wish all my projects were this smooth and had vendors that were this easy to communicate and work with. Review collected by and hosted on G2.com.

I have nothing negative to say about sales or support staff. There are some bugs in the software that require some workarounds but I'm confident that support will get them fixed.

The chat system seems like it is in its infancy, missing some features that are found in other solutions but I'm confident that as the product develops, these features will be added. Review collected by and hosted on G2.com.

Vonage is very easy to use and very simple to implement. Even the customer support is fantastic Review collected by and hosted on G2.com.

AI Driven features and Expensive compared to other service providers Review collected by and hosted on G2.com.

Vonage Business Communications is very easy to use and offers reliability, scalability, CRM integrations, mobile & desktop apps, robust features (Video, messaging, AI analytics), reliable call quality, and 24/7 customer support, making it a great VoIP choice of business. I use it frequently to connect with my prospects daily. Review collected by and hosted on G2.com.

I have never faced any technical issues yet, only text on some customers number sometimes does not get delivered. Review collected by and hosted on G2.com.

The ease of use and the option to send messages and quality of calls. The options to pull reports was also very helpful. Review collected by and hosted on G2.com.

The tool is very helpful, however it is very simple, the UI is also very simple compared to other tools. Review collected by and hosted on G2.com.