SS

Sona S.

Dentist and business owner

Small-Business (50 or fewer emp.)

6/6/2025

"An AI that is doing more than just answering calls"

5/5

What do you like best about Viva AI?

We have our phone system, payment system, appointment reminders, e-signature and our ai with viva. Everything is integrated and the AI knows everything about a patient when it’s answering an inquiry for existing patients. When a new patient calls or texts the office (or contacts us through the chat widget on the website), the AI provides information that the patient needs and books appointments for them and writes it into Dentrix. The system is just one system and we don’t have jump to different applications for different tasks. Review collected by and hosted on G2.com.

What do you dislike about Viva AI?

Insurance verification and breakdown are missing. They mentioned that they are working on it but it’s not out yet. Review collected by and hosted on G2.com.

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