Virtual Front Desk Reviews & Product Details

We're happy to hear that you found our deployment process easy and that you received excellent technical support. We understand your concern about the documentation being in English only and will work on providing multilingual documentation in the future. It's great to hear that Virtual Front Desk has helped to address your company's reception availability issues.

Thank you for sharing your feedback! We’re glad Virtual Front Desk is easy to use and accessible wherever you need it. We appreciate your note about station reminders and will keep it in mind as we continue improving.

Thanks for sharing your experience! We’re glad Virtual Front Desk was easy to set up and is helping you welcome guests without requiring an employee to manage check-ins. We appreciate your feedback about the Teams voice license requirement and will share it with our team.

We're glad to hear that Virtual Front Desk is helping you reduce costs and transfer welcoming of visitors to your members. We appreciate your feedback about pricing by features and will take that into consideration for future improvements.

Thank you for the review, and we're glad it's letting your team step away from the desk.

Worth saying that the iPad is a popular device amongst our customers, but since iPads are general-purpose devices, there is some setup involved: putting the device into Guided Access mode, granting the camera and microphone permissions, and keeping up with updates as they come along. The Neat Frame skips all of that, being a plug-and-play, higher-end device built specifically for digital reception, so it's a great fit for a lobby you want running without any fuss.

Thanks again for taking the time to review us!

Thanks for your honest review!

We actually support channel notification in slack. Here is an article in our knowledge base covering this : https://help.virtualfrontdesk.com/en/article/slack-integration

If you ever need assistance configuring this, don't hesitate to book our customer success manager here: https://calendly.com/info-17325/account-setup-meeting

We’re happy to hear Virtual Front Desk is making appointment check-ins easier and is simple to use across a variety of devices. Thanks for mentioning the monthly reboot; your feedback helps us continue improving the experience.

Thank you for the review, we really appreciate it. Glad to hear Virtual Front Desk is covering your reception needs at a price point that works for you.

On the connection drops: we recently added network health monitoring to the analytics in your dashboard, so you can see exactly how each station's connection is performing and catch the source of a drop instead of guessing. It's new enough that you may not have come across it yet. If you'd like, reach out and we'll walk you through it and take a look at your stations together.

Thanks for the thoughtful review! We’re happy the live view gives you useful visibility and helps you assess internet strength. We apologize for the trouble switching between videos and the delays it causes. We’ll make sure your feedback reaches the team.