Virtual Front Desk Reviews & Product Details

I like the convenience of having this available so visitors can reach Reception when no one is there. I also really like having the app on my work phone, because it lets me answer calls when I’m away instead of having to run to the front from wherever I am in the office. Even when the office is closed, visitors are still able to contact someone. Review collected by and hosted on G2.com.

The thing I dislike most is when it goes offline. When that happens, it forces someone to stay at Reception all the time. One time we had a big group of team members from other offices come in for a meeting. They arrived early, and because the system was offline, they weren’t able to contact anyone to let them into the office. They ended up sitting in the elevator bay for 45 minutes. Review collected by and hosted on G2.com.

What I like best is how much of the front-desk workflow we can handle from one system. In our agency office, visitors can check in, reach the right colleague, and get help without someone needing to sit at reception all day.

We’re a boutique agency, so keeping operations lean is really important for us. Having a dedicated receptionist would be unnecessary for our size, but we still want clients and visitors to have a professional, well-managed arrival experience. Virtual Front Desk gives us that balance; it helps us stay efficient without compromising the way our office feels to guests.

I also like that the station can do more than just sign people in. We can use custom actions, QR-based flows, document handling, and branded screens, which makes the experience feel much more polished for clients visiting the office. The interface is straightforward, and once everything is set up, it becomes part of the office rather than something the team has to constantly manage. Review collected by and hosted on G2.com.

There isn’t anything our team specifically dislikes about Virtual Front Desk. If anything, the only challenge at first is that there are quite a few options and settings to choose from, so it can feel a little overwhelming when deciding how you want your front-desk experience to work. At the same time, that flexibility is also one of the product’s strengths, because you can tailor the setup quite closely to your office and visitor needs. Review collected by and hosted on G2.com.

The front desk can call my cell phone and send me a text when someone prompts the receptionist. I can also set it up so that two of us receive the call, so I’m not the only person who gets notified. Review collected by and hosted on G2.com.

I have had no issues, no downsides so far. We use it solely as a lobby receptionist with no check in process. Review collected by and hosted on G2.com.

I really appreciate the user-friendliness of Virtual Front Desk. The developers are also open to requests and try to implement them, which I greatly value. Additionally, I find the integration with Teams extremely convenient, especially because I receive a notification in Teams when someone checks in. Review collected by and hosted on G2.com.

The only thing I can think of now is to link a Teams account to a station. It would be nice if that worked. The only downside is that when a screen goes into standby, it is not reachable for calls. But I have no idea if this is due to Neat or Virtual Front Desk. Review collected by and hosted on G2.com.

Virtual Front Desk is a relatively affordable option for managing basic reception and visitor-related tasks, without needing someone to be physically stationed at the front desk at all times. Review collected by and hosted on G2.com.

This isn’t a fault of VFD; it’s more about the visitor experience. For first-time visitors, it can take a bit of adjustment not having a person there when they arrive. Overall, we’ve received good comments about VFD. Review collected by and hosted on G2.com.

I really like the excellent customer service that Virtual Front Desk provides. They continuously work on building useful new features and genuinely listen to their customers to make the most useful improvements. What stands out to me is how well it manages groups within my organization. The stations allow for group routing, which means each button reaches a specific group of users, eliminating the need for a receptionist to call around for an available person. Instead, Virtual Front Desk finds the next pertinent available person quickly. It saves us a lot of time and money on receptionist salaries while efficiently managing our operations. Plus, I appreciate the integration with Slack, which provides great notifications in my Slack channels. The setup process was super easy and quick, thanks to the fantastic support from their customer success manager. Everything was up and running in under 15 minutes. Review collected by and hosted on G2.com.

There is not much I dislike about Virtual Front Desk. They just did a full revamp of the UI and it is the easiest app to use. Review collected by and hosted on G2.com.

I find Virtual Front Desk easy to use and set up, which makes it really convenient. I like how visitors can communicate directly with their team member without needing someone else to be the middle person. It's great that the system allows for this direct communication, enhancing our efficiency. Review collected by and hosted on G2.com.

I would like some more information on documentation and having safety documents to be able to sign by contractors, and I would also like to be able to print temporary badges. So, attaching a printer to the Virtual Front Desk would be helpful. Review collected by and hosted on G2.com.

I really like the Virtual Front Desk because it offers simplicity and an affordable cost, working well 100% of the time. The ability to serve people remotely is something I really appreciate because I don't need to be available in the office all the time and can communicate quickly from anywhere, whether at home or if I'm out of the office. This is especially valuable for my small business. Additionally, the setup process was very smooth and quick, taking only 30 seconds. Review collected by and hosted on G2.com.

I think there could be more options for working with other tools and devices. Something that could improve is integration, perhaps giving notifications via WhatsApp when someone is at the door, which would provide more flexibility. Review collected by and hosted on G2.com.

I appreciate that Virtual Front Desk provides everything I need for check-ins and preregistrations, especially because I found it for a startup needing high security. The support team is awesome, always active and willing to help with any questions or concerns. I love the fast responses and quick solutions they provide. It connects to a printer great and is always updated. The initial setup was super quick besides setting up the printer. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

Ease of set up and use. Professional look Review collected by and hosted on G2.com.

Cost for adding departments and additional agents. Dont use with other tech yet. Review collected by and hosted on G2.com.