--- title: Verint Workforce Management for Back-Office Reviews meta\_title: 'Verint Workforce Management for Back-Office Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 14 reviews by the users' company size, role or industry to find out how Verint Workforce Management for Back-Office works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 14 scale: '5' date\_modified: '2026-08-07' parent\_category: name: HR url: https://www.g2.com/categories/hr --- # Verint Workforce Management for Back-Office Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management for Back-Office but has limited features. Are you part of the Verint Workforce Management for Back-Office team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint® Back-Office Workforce Management™ is a suite of solutions that helps improve speed, accuracy and efficiency of customer supporting, back-office functions. They can capture real-time data to create visibility across teams and optimize processes AND the workforce – both human and digital. Improving the productivity of your people and streamlining your end-to-end processes may result in ROIs like: • Reduction in backlogs • Lift in capacity • Cost savings • Faster turnaround times • Reduction of overtime spend • Improved SLA achievement • ...and more! Verint Back-Office Workforce Engagement solutions include: • Operations Visualizer • Operations Productivity • Operations Manager • Performance Management • Desktop and Process Analytics • Intelligent Interviewing • Knowledge Management Verint Workforce Management for Back Office solutions help optimize the performance of your greatest asset – your employees – to reduce costs while improving CX. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management for Back-Office Community](https://www.g2.com/products/verint-workforce-management-for-back-office/discuss) Show More ## Top-Rated Alternatives [ ![Rippling](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rippling") Rippling 4.8/5(13,218) ](https://www.g2.com/products/rippling/reviews) [ ![Zendesk for Customer Service](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Paycom](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Paycom") Paycom 4.5/5(6,884) ](https://www.g2.com/products/paycom/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management-for-back-office/competitors/alternatives) ## User Insights Average based on 14 real user reviews. [Log in to unlock pricing and user insights](/login) ![Rachel H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rachel H.") RH Rachel H. Operational Effectiveness Lead Mid-Market (51-1000 emp.) 4/24/2024 "Data is great out of this tool" 4/5 What do you like best about Verint Workforce Management for Back-Office? The operations manager application is very good for monitoring and understanding productivity in a back office environment. The app is relatively easy to navigate as an end user. The data we gather can be used to performance manage, highlight areas of concern on quality, and focus our energy on the most value-add areas to improve. We can also use the data to shout up about the amazing things our people do and we have cold hard stats behind it. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? The biggest frustration we encounter is the maintenance and change process with the app. Whilst the front end user thinks they are asking for a simple change, this might actually be a 3 or 4 day piece of work as we are required to change things in multiple places in the app. Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? We are using the app to track productivity, reward the right people and manage the outliers more effectively. It's taking the emotion out of performance management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TB Tom B. Associate Software Engineer Enterprise (\> 1000 emp.) 5/24/2024 "Verint is a key tool to measure, prioritise and route work to the right back office teams." 4.5/5 What do you like best about Verint Workforce Management for Back-Office? Verint provides excellent insights into volume, demand and performance at a macro and individual user level. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? The flexibility and limits on some of the features (e.g., reference fields limited to 8) Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? Work ownership is made clearer at team and individual level. Measuring the time taken to process a piece of work is particularly powerful to help understand backlog hours team/user productivity. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VS Vaseem S. Lead Information Technology and Services Enterprise (\> 1000 emp.) 9/29/2023 "Get better workforce scheduling done via Verint WFM tool" 5/5 What do you like best about Verint Workforce Management for Back-Office? An easy to use tool with the forecasting features of the tool are great and helped our Workforce Management team to plan the rosters and scheduling better. Real time monitoring and reporting helped us to manage better projections with the businesses across and our internal teams. Support is also responsive & it is easy to deploy. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? Nothing specific to be honest but would love to get a know how on how multiple shifts can be deleted in batches simultaneously rather than going one by one. Also, visual management can be improved by adding more graphs and charts. Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? The biggest advantage undoubtedly is being the scheduler and forecasting which was a bit of pain earlier to plan the rosters more accurately and deploy the headcounts to meet the SLAs. The mobile app also helps to manage the data on the go real time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Manish A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manish A.") MA Manish A. Admissions Counselor Enterprise (\> 1000 emp.) 6/6/2023 "Verint Workforce Management Review" 4.5/5 What do you like best about Verint Workforce Management for Back-Office? Automated schedule running Auto processing time off Easy to navigate Vacation /PTO time Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? Too many pieces to make a schedule Would like the Mobile app to work a bit better Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? Verint Workforce Management is used to manage the schedules of agents. It manages the time worked and time off. We currently do not have any problems with the use of Verint Workforce Management, and it is very reliable Review collected by and hosted on G2.com. Show More 11/28/2023 Validated ReviewerIncentivizedSource: G2 invite ![Cheryl A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheryl A.") CA Cheryl A. Care Team Representative Information Technology and Services Mid-Market (51-1000 emp.) 8/23/2023 "Very Informative and gives great feedback on your information" 5/5 What do you like best about Verint Workforce Management for Back-Office? I love how it keeps track of everything including in-depth information and you can keep track and follow up on how statistics are related to each individual. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? At first it was difficult to navigate and did not know how to comprehend which infomation was needed for each task at hand but now it is a great tool to have. Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? Sometimes the information does not generate as quick as it should. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SK Sheila K. Enterprise (\> 1000 emp.) 6/14/2023 "Verint WFM for Back Office" 5/5 What do you like best about Verint Workforce Management for Back-Office? The ease of our employees entering activities and calculating effiency with MyTime. Additionally, we use Time Off Manager to request time off. Our leaders are able to navigate the system with ease. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? In MyTime, there is no turning back if a daily sheet is deleted. An undo button or the ability to retrieve something deleted. In Time off manager the ability to adjust requests after approval Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? Calculating efficiency and identifying the activities our employees are working in. Additionally, the ability to view self-reported time compared to DPA application time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 6/13/2023 "Potential for big wins" 5/5 What do you like best about Verint Workforce Management for Back-Office? The WFM solution has so much to offer! Our company is still in the midst of configuring the product in a way that works best for our business needs, but I can see so much potential we have yet to unlock. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? We have found some opportunities for advancement in the product, at least in the version we have. There is a rounding discrepancy that we found that Veirnt support have told us there is no known fix for, and we have some additional forecasting needs that we still have to meet manually. Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? We previously did all forecasting manually, so the WFM solution is going to be huge in reducing our manual labor. It will also help us to staff appropriately. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign CS Chelanda S. Enterprise (\> 1000 emp.) 6/14/2023 "Happy Customer" 5/5 What do you like best about Verint Workforce Management for Back-Office? I Like the functionality of the tool, the customization abilities, and I like the ease of use. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? Sometimes the application does not always function as designed, especially when it comes to DPA. We have had to trouble shoot many issues and we are not cloud base. Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? It is helping us identify areas of opportunity pertaining to quality management, and efficiency gains. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 Gives Campaign ![Harish N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harish N.") HN Harish N. Business Process Lead WFM Enterprise (\> 1000 emp.) 9/8/2023 "Verint User for 10 years, WFM Specialist" 4.5/5 What do you like best about Verint Workforce Management for Back-Office? Scheduling After the forecast numbers are addedw Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? Time Off Management for Different countries differently Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? Minimum Usage of excel Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Akshay v.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshay v.") AV Akshay v. Senior Software Engineer Mid-Market (51-1000 emp.) 7/24/2023 "Akshay's review of Verint" 4/5 What do you like best about Verint Workforce Management for Back-Office? Time & Attendance Tracking option, Absence & Leave Management are also good. It helped to manage skills easily. It was also a great help in shift schedule for my workforce. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management for Back-Office? Unavailablilty of features like payroll management, external Review collected by and hosted on G2.com. What problems is Verint Workforce Management for Back-Office solving and how is that benefiting you? Workforce management Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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