Verint Community (formerly Telligent) Features

Manages user profiles and contact records by allowing members to create and customize profiles with personal information and activity, while automatically uploading and maintaining this data within the company’s contact database.

Supports sending emails and in-platform notifications for announcements, updates, and member engagement.

Helps members find and connect with relevant community members.

Allows members to invite and refer new members to join the community.

Enables the creation of dedicated spaces or groups to organize community content and discussions.

Allows monetization through paid access or subscription-based community tiers with built-in access control.

Enables sharing of images, videos, files, and other media within the community.

Supports hosting and delivering structured learning content directly within the community.

Helps engage members through gamification features such as points, rewards, and engagement metrics.

Provides native tools to create polls and ask questions within the community.

Allows administrators to automate community workflows and actions.

Identifies member behavior trends, popular topics, and sentiment across the community.

Provides tools to measure and analyze member engagement, participation, and activity within the community.

Provides functionality to download community data and reports in multiple formats.

Tracks return on investment from community efforts, including retention, engagement, and revenue impact.

Enables members to participate in discussion threads or activity feeds within the community platform.

Allows hosts to broadcast live video sessions directly to the community without requiring third-party tools.

Allows real-time or asynchronous messaging between members within the platform.

Supports creating, hosting, and managing virtual or in-person community events within the platform.

Allows admins to assign roles and control access to features, content, and moderation tools.

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Condenses long documents or text into a brief summary.

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives