Vault Platform Reviews & Product Details

Vault Platform is the operating system for corporate integrity, helping businesses resolve and prevent misconduct and ESG violations. Because today, businesses must be active in their pursuit of flawless integrity. Activate everyone in your business ecosystem – including employees, customers, shareholders, and suppliers – to uncover, resolve, and prevent misconduct with Vault Platform’s Active Integrity solution. Because today, everyone wants to have a positive impact on the world through their work. By taking an active, multichannel disclosure approach, centralizing a collaborative investigation process, and distributing actionable integrity insights, you’ll reduce blindspots, cut resolution time in half, prevent further wrongdoing, and make integrity your competitive advantage. Vault is helping organizations across sectors, including Airbnb, eToro, OVO Energy, M&C Saatchi, and Kepler Group, to switch from a reactive approach to integrity to a proactive strategy and scale the action and accountability needed to build organizations that make the world a better place. Get in touch with our team to find out more about how Vault’s Active Integrity solution can help your business overcome its biggest misconduct risks. Choose Vault. It’s just good business.

Seller

Diligent Corporation

Discussions

Vault Platform Community

Languages Supported

Arabic, Czech, German, English, Finnish, French, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Dutch, Norwegian, Polish, Portuguese, Russian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Chinese (Simplified)

Overview by

Tori Reichman (Chief Customer Officer)

Value at a Glance

Averages based on real user reviews.

Time to Implement

3 months

Return on Investment

8 months

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Top-Rated Alternatives

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User Insights

Average based on 22 real user reviews.

Implementation Time

3 months

G2 reviews are authentic and verified.

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Mauricio A.

Mid-Market (51-1000 emp.)

5/16/2023

"Vault Platform: a great solution for workplace misconduct reporting"

4.5/5

What do you like best about Vault Platform?

• UX is simple and straightforward

• Cases can be reported anonymously

• Mobile app allows the user to report on a safe and familiar device

• Vault Platform empowers our employees Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

• If anything, I would like Vault to integrate with other systems. Aside from that, It performs the function that we needed. Review collected by and hosted on G2.com.

Response from Kelsea Reeves of Vault Platform

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Empowering employees is what we're all about! And thank you for sharing your feedback on the integration piece. Our team is also always working to better our products (shoutout to our brand new HRIS integration), so this sort of insight from customers is invaluable!

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/4/2023

"Not impressed with mobile"

3/5

What do you like best about Vault Platform?

The selections for how you want to submit. Vault is very clear on what your selections mean and what level of anonymity you will have. Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

I was shocked that there was not a desktop interface (NOTE: I learned this was an implementation choice on the part of my company and Vault has an offering here we do not use; updated review from 1.5 to 3 stars). Given the nature of the tool, you are expected to supply evidence and long-form responses. In most cases these will have been recorded or stored on a computer. Pushing people to enter on a mobile form causes rework and a bad experience where you can not do submission in a way that is intuitive and easy. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Mid-Market (51-1000 emp.)

5/12/2023

"Easy to navigate dashboard"

5/5

What do you like best about Vault Platform?

I find the dashboard is easy to navigate and user friendly Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

I find having to go to the Vault website to login to the resolution hub rather than having an application a little clunky. (There is a phone app but I don't have a work mobile.) Review collected by and hosted on G2.com.

Verified User in Publishing

Mid-Market (51-1000 emp.)

10/25/2022

"Great platform!"

4/5

What do you like best about Vault Platform?

The platform is user-friendly. It's easy to navigate, from submitting the report, or being the one to review and investigate a report. I also love that customer service is friendly and quickly responsive. Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

The questions aren't customizable at this point, but I appreciate that this is something the Vault team is looking into for the future. Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

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Hello, thanks for making the time to provide this feedback, and I really appreciate you recognising our Customer Success support. We pride ourselves on providing an unrivalled customer experience so this is incredibly meaningful. I also note your request for customisable questions, and you're correct. This is something we're looking into for the future!

Verified User in Automotive

Enterprise (> 1000 emp.)

5/22/2022

"I would say I think that the platform is highly configurable - it is a flexible solution."

4.5/5

What do you like best about Vault Platform?

Simple to use and has a clean interface. Vault can encrypt and decrypt data. It protects sensitive data. We use our investigation report to attach to Vault to ensure all details are saved into the platform. Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

I would consider a follow-up email from the date you have a complaint assigned to you ( with a period pre-established). Another suggestion would be to determine the kind of report you are receiving. Review collected by and hosted on G2.com.

Recommendations to others considering Vault Platform:

I found the solution a great place where employees can speak up. It is a way as well as to keep a finger on the pulse of what's going on in your work environment, taking measures to address matters that most people are afraid of speaking up face to face. Review collected by and hosted on G2.com.

What problems is Vault Platform solving and how is that benefiting you?

As our company is in a hyper-growth pace we want to reinforce a transparency culture where employees feel safe to address any issues, encourage open communication, feedback, and space to communicate about any matter of importance to an employee. Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

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Hey, thanks very much for sharing all this feedback. I'm so pleased that you're seeing value from building a culture of transparency and trust with your employees!

I would love to hear more specifically about the content you think would be useful in a reminder email to Case Managers. Please do feel comfortable to message me directly so we can discuss and I can get this incorporated.

Daniel W.

HR Partner

Enterprise (> 1000 emp.)

10/26/2022

"Great product that is easy to use"

5/5

What do you like best about Vault Platform?

Easy to use product that is simple for my business and can add the imformation and tracking that we need to manage Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

The product can sometimes include steps which regular users do not understand Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

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Hi Daniel, thank you so much for your feedback, and I'm especially pleased to hear that you find Vault simple and straightforward to use. I'd love to better understand the 'steps' you're referring to; please feel free to get in touch with me directly via email so we can set up a call to discuss and iterate based on your feedback.

Verified User in Professional Training & Coaching

Mid-Market (51-1000 emp.)

10/26/2022

"Great to use"

4/5

What do you like best about Vault Platform?

I like that it can be anonymous. people can write to use without being exposing who they are Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

The messaging can take longer than expected to reach the other person as there is no notification on their end. Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

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Hello and thank you for making time to share feedback with us. I just want to clarify that notifications to reporters do exist. The reporter, for their own reasons, may choose to turn these notifications off, but notifications are indeed part of the software.

Verified User in Research

Mid-Market (51-1000 emp.)

5/17/2022

"Feedback on my experience with the Vault Platform Team"

5/5

What do you like best about Vault Platform?

It is easy to use and take you through simple steps to capture the information required. Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

The only thing that I consider a limitation is the fact that documents have to be exported out of the platform for review. This could raise confidentiality issues. Review collected by and hosted on G2.com.

Recommendations to others considering Vault Platform:

It is an easy system with excellent customer service support Review collected by and hosted on G2.com.

What problems is Vault Platform solving and how is that benefiting you?

We will use Vault to offer staff, students, and collaborators the opportunity to speak up anonymously if they witness or experience inappropriate behavior. Vault will not replace the existing channels but will offer more. Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

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Thank you so much for this feedback and I'm really pleased that you're seeing value from across the software and team.

I'd love to hear more about your comment on access to the documentation so I can incorporate your feedback when we talk about product enhancements. Please do message me directly!!

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

4/6/2022

"Very easy to use Whistleblowing software!"

5/5

What do you like best about Vault Platform?

Using Vault is very straightforward. I was able to create an account with ease and had my account approved within seconds. The user face and UI is easy to navigate and I can clearly navigate to sections of the platform that I need to get to. Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

Currently, no dislikes for me. The platform as mentioned to me has no downsides. Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

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This is great news to hear! I love that your team have a place to speak up about any concerns - that's exactly what we're here for!

Verified User in Information Technology and Services

Enterprise (> 1000 emp.)

5/17/2022

"I really don't like that we are not able to collect proper metrics and analytics in the platform"

2.5/5

What do you like best about Vault Platform?

I like that the app is very user friendly and people can open a report easily, and from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Vault Platform?

That there is no way to have metrics that can help us look at statistics and that we can use to generate insights. Review collected by and hosted on G2.com.

Response from Tori Reichman of Vault Platform

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Thank you so much for your feedback, and I like that you're getting value by having people speak up. I'm really pleased to let you know we are actively working on v2 of our real-time insights and analytics dashboard and I'd love to have you involved as we design this. Please contact me directly over email and we can get you brought in!