--- title: 'Vaani: An Omni channel contact center solution Reviews' meta\_title: 'Vaani: An Omni channel contact center solution Reviews 2026: Details, Pricing, & Features | G2' meta\_description: 'Filter reviews by the users'' company size, role or industry to find out how Vaani: An Omni channel contact center solution works for a business like yours.' aggregate\_rating: rating\_value: 5.0 review\_count: 3 scale: '5' date\_modified: '2026-06-22' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Vaani: An Omni channel contact center solution Reviews & Product Details VAANI is an innovative product that provides an omnichannel solution for contact centers. VAANI aims to provide custom call center solutions for simplifying businesses through enhancing their CX and providing accelerated sales engagement. It provides mobility for accessing the cloud contact center software through any of the devices and browsers. Equipped with all the modes of communication, it brings the right resources and insights that help improve faster in the business cycle. * * * Seller [Eureka Digitisation and Automation Services](https://www.g2.com/sellers/eureka-digitisation-and-automation-services) Discussions [Vaani: An Omni channel contact center solution Community](https://www.g2.com/products/vaani-an-omni-channel-contact-center-solution/discuss) Languages Supported English Overview by Eureka Digitisation and Automation Services Show More ## Top-Rated Alternatives [ ![Agentforce Service (formerly Salesforce Service Cloud)](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Agentforce Service (formerly Salesforce Service Cloud)") Agentforce Service (formerly Salesforce Service Cloud) 4.4/5(7,358) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ View All Alternatives ](https://www.g2.com/products/vaani-an-omni-channel-contact-center-solution/competitors/alternatives) ![Verified User in Writing and Editing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Writing and Editing") TW Verified User in Writing and Editing Small-Business (50 or fewer emp.) 1/18/2023 "All-in-one dialer solution for all industries" 5/5 What do you like best about Vaani: An Omni channel contact center solution? It is integrated with multiple social media platforms, such as WhatsApp, Instagram, Twitter, Linkedin, and more, provides detailed call stats, integrated with knowledge portal and quality management system and provides campaign management with different dialing options. Review collected by and hosted on G2.com. What do you dislike about Vaani: An Omni channel contact center solution? There's no such thing to dislike. VAANI is an innovative dialer solution that must be used by all organizations to manage their customers and clients to save time and costs. Review collected by and hosted on G2.com. What problems is Vaani: An Omni channel contact center solution solving and how is that benefiting you? I don't have to switch between different social media platforms to check what's happening in them. I get the notifications directly on Vaani, saving my time and speeding up my tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SW Shweta W. Tech Writer Enterprise (\> 1000 emp.) 2/25/2022 "Helpful and exactly we wanted for our process." 5/5 What do you like best about Vaani: An Omni channel contact center solution? It has all communication channels and has whats app integration. It has in-house knowledge portal that helps executives stay updated with the latest chnages and updates. Review collected by and hosted on G2.com. What do you dislike about Vaani: An Omni channel contact center solution? VAANI has amazing features like QMS, knowledge portal, etc.however, the least liked part was, it can be the best when used On-prem. Review collected by and hosted on G2.com. Recommendations to others considering Vaani: An Omni channel contact center solution: VAANI is the best omnichannel dialer for your contact center that helps to solve all complexity while meeting the customers' expectation. Review collected by and hosted on G2.com. What problems is Vaani: An Omni channel contact center solution solving and how is that benefiting you? It has become easy to map customer journey and follow our potential customers to convert them. We can track our employees and the conversations they have with customers. It has increased ROI, reduced errors, simplified complexity to maintain the conversations happening on different platforms. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nupur C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nupur C.") NC Nupur C. Head- Marketing and Corporate Excellence Enterprise (\> 1000 emp.) 11/24/2021 "Perfect choice to meet customer satisfaction" 5/5 What do you like best about Vaani: An Omni channel contact center solution? VAANI is a one-stop solution that helps you to fulfill all your requirements to reach and resolve customer queries. The best thing about VAANI is, you can customize it the basis of your business requirements. Review collected by and hosted on G2.com. What do you dislike about Vaani: An Omni channel contact center solution? I didn't find anything that would be useless or unworthy. Since it gives the best output as required. It is a scalable and flexible solution, thus you can add or remove features as process demands. Review collected by and hosted on G2.com. Recommendations to others considering Vaani: An Omni channel contact center solution: VAANI is the one-stop solution for contact centers that provides automation through IVR, simplifies business through a custom solution. It offers advanced reporting, growing knowledge base, and also improves agent training and development process. It is equipped with all modes of communication that bring flexibility and accelerate the processes throughout the business cycle. Thus its a big thumbs up for VAANI. Review collected by and hosted on G2.com. What problems is Vaani: An Omni channel contact center solution solving and how is that benefiting you? It was difficult to maintain all data at a point from different communication channels and thus it was a complex process to revert customer queries. VAANI has given the flexibility of communication channels, ease to access data from a single platform, and track the customer journey. Value for money, best suited for remote work model, and completely customizable product. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Vaani: An Omni channel contact center solution for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Agentforce Service (formerly Salesforce Service Cloud) Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e2170cb2fb1e97e4b23447ad004fa376/agentforce-service-formerly-salesforce-service-cloud.svg "Agentforce Service (formerly Salesforce Service Cloud) Logo") Agentforce Service (formerly Salesforce Service Cloud) 4.4 (7,358) Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform. ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews "Agentforce Service (formerly Salesforce Service Cloud)")[ 2 ![Talkdesk Logo](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk Logo") Talkdesk 4.4 (2,568) Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience. ](https://www.g2.com/products/talkdesk/reviews "Talkdesk")[ 3 ![JustCall Logo](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall Logo") JustCall 4.3 (2,393) JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. 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[ Ask about Vaani: An Omni channel contact center solution ](https://www.g2.com/products/vaani-an-omni-channel-contact-center-solution/discussions/new) GU Guest User What is Vaani: An Omni channel contact center solution used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-vaani-an-omni-channel-contact-center-solution-used-for) [ View all Discussions ](https://www.g2.com/products/vaani-an-omni-channel-contact-center-solution/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. 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