Vaani: An Omni channel contact center solution Reviews & Product Details

VAANI is an innovative product that provides an omnichannel solution for contact centers. VAANI aims to provide custom call center solutions for simplifying businesses through enhancing their CX and providing accelerated sales engagement. It provides mobility for accessing the cloud contact center software through any of the devices and browsers. Equipped with all the modes of communication, it brings the right resources and insights that help improve faster in the business cycle.

Seller

Eureka Digitisation and Automation Services

Discussions

Vaani: An Omni channel contact center solution Community

Languages Supported

English

Overview by

Eureka Digitisation and Automation Services

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TW

Verified User in Writing and Editing

Small-Business (50 or fewer emp.)

1/18/2023

"All-in-one dialer solution for all industries"

5/5

What do you like best about Vaani: An Omni channel contact center solution?

It is integrated with multiple social media platforms, such as WhatsApp, Instagram, Twitter, Linkedin, and more, provides detailed call stats, integrated with knowledge portal and quality management system and provides campaign management with different dialing options. Review collected by and hosted on G2.com.

What do you dislike about Vaani: An Omni channel contact center solution?

There's no such thing to dislike. VAANI is an innovative dialer solution that must be used by all organizations to manage their customers and clients to save time and costs. Review collected by and hosted on G2.com.

SW

Shweta W.

Tech Writer

Enterprise (> 1000 emp.)

2/25/2022

"Helpful and exactly we wanted for our process."

5/5

What do you like best about Vaani: An Omni channel contact center solution?

It has all communication channels and has WhatsApp integration. It has an in-house knowledge portal that helps executives stay updated with the latest changes and updates. Review collected by and hosted on G2.com.

What do you dislike about Vaani: An Omni channel contact center solution?

VAANI has amazing features like QMS, knowledge portal, etc. However, the least liked part was, it can be the best when used On-prem. Review collected by and hosted on G2.com.

Recommendations to others considering Vaani: An Omni channel contact center solution:

VAANI is the best omnichannel dialer for your contact center that helps to solve all complexity while meeting the customers' expectations. Review collected by and hosted on G2.com.

What problems is Vaani: An Omni channel contact center solution solving and how is that benefiting you?

It has become easy to map customer journey and follow our potential customers to convert them. We can track our employees and the conversations they have with customers. It has increased ROI, reduced errors, simplified complexity to maintain the conversations happening on different platforms. Review collected by and hosted on G2.com.

NC

Nupur C.

Head- Marketing and Corporate Excellence

Enterprise (> 1000 emp.)

11/24/2021

"Perfect choice to meet customer satisfaction"

5/5

What do you like best about Vaani: An Omni channel contact center solution?

VAANI is a one-stop solution that helps you to fulfill all your requirements to reach and resolve customer queries. The best thing about VAANI is, you can customize it the basis of your business requirements. Review collected by and hosted on G2.com.

What do you dislike about Vaani: An Omni channel contact center solution?

I didn't find anything that would be useless or unworthy. Since it gives the best output as required. It is a scalable and flexible solution, thus you can add or remove features as process demands. Review collected by and hosted on G2.com.

Recommendations to others considering Vaani: An Omni channel contact center solution:

VAANI is the one-stop solution for contact centers that provides automation through IVR, simplifies business through a custom solution. It offers advanced reporting, growing knowledge base, and also improves agent training and development process. It is equipped with all modes of communication that bring flexibility and accelerate the processes throughout the business cycle. Thus its a big thumbs up for VAANI. Review collected by and hosted on G2.com.

What problems is Vaani: An Omni channel contact center solution solving and how is that benefiting you?

It was difficult to maintain all data at a point from different communication channels and thus it was a complex process to revert customer queries. VAANI has given the flexibility of communication channels, ease to access data from a single platform, and track the customer journey. Value for money, best suited for remote work model, and completely customizable product. Review collected by and hosted on G2.com.