# Usercentrics Reviews **Vendor:** Usercentrics **Category:** [Consent Management Platforms](https://www.g2.com/categories/consent-management-platform-cmp) **Average Rating:** 4.4/5.0 **Total Reviews:** 220 ## About Usercentrics Usercentrics is a global leader in Consent Management Platforms (CMPs), empowering organizations to achieve privacy compliance while maintaining marketing performance and building lasting customer trust. We enable businesses to collect, manage, signal, and document user consent across digital touchpoints—including websites, mobile apps, and connected platforms—in alignment with global privacy regulations such as the GDPR, ePrivacy Directive, CCPA/CPRA, LGPD, and others. Our solutions are designed for businesses of all sizes, from SMBs to multinational enterprises, and scale to grow alongside your organization. Whether you're looking to future-proof your marketing strategies, streamline consent management, or enhance the privacy experience, Usercentrics supports sustainable revenue growth through optimized, privacy-compliant data usage. Scalable Solutions for a Privacy-First World - Usercentrics CMP provides a scalable, automated solution for managing consent across web, app, and connected TV. It enables organizations to achieve compliance with global data privacy laws while continuing to use consented data for marketing activities. Our platform simplifies privacy operations and consent signaling, helping you unlock monetization potential and build trust with users. - Usercentrics Preference Manager enables businesses to collect, centralize, and activate zero- and first-party data preferences and permissions within a single platform. It supports the creation of privacy-focused, data-driven customer experiences aligned with the highest compliance standards. - Usercentrics Privacy Policy Generator allows you to generate customized, GDPR-compliant privacy policies in minutes. Built-in legal expertise and essential clauses empower your business to meet legal obligations efficiently. - Usercentrics Server-Side Tagging enhances marketing signal quality and page load speed by sending compliant conversion data through server-side Google Tag Manager to GA4, Meta, and Google Ads. As third-party cookies are phased out, this privacy-forward tool helps marketers achieve accurate, data-driven performance. Our CMP supports Google Consent Mode, Microsoft UET Consent Mode and TCF 2.2, enabling publishers and advertisers to run privacy-compliant advertising and analytics across the EU/EEA, UK, and Switzerland. This supports business continuity, data accuracy, and adherence to evolving regulations. Usercentrics holds Google’s Gold Tier certification for both Usercentrics CMP and Cookiebot CMP—recognizing the strength of our integrations, data quality, and support. Trusted by brands such as Daimler, ING, and Telefónica, we operate in over 180 countries, with a network of more than 7,000 partners, and process over 7 billion monthly user consents. We’re committed to empowering companies to balance privacy protection with data-driven growth. Learn more at usercentrics.com. ## Usercentrics Pros & Cons **What users like:** - Users find Usercentrics to be **extremely user-friendly** , with seamless integration and minimal maintenance required after setup. (41 reviews) - Users value the **user-friendly interface** of Usercentrics, appreciating its easy navigation and clear guidance. (34 reviews) - Users value the **GDPR compliance** of Usercentrics, appreciating its user-friendliness and seamless integration capabilities. (27 reviews) - Users value **trust-building and regulatory compliance** with Usercentrics, enhancing operational legitimacy and stakeholder confidence. (25 reviews) - Users value the **regulatory compliance** of Usercentrics, ensuring easy adherence to GDPR and ePrivacy requirements. (25 reviews) - Users find the **easy implementation** of Usercentrics enhances compliance and user experience effortlessly across multiple languages. (22 reviews) - Users appreciate the **variety of features** and quick implementation support provided by Usercentrics. (22 reviews) - Users value the **excellent customer support** and quick resolution of issues, enhancing their Usercentrics experience. (19 reviews) - Users find **easy integrations** with user-friendly setup, making compliance management straightforward and efficient for newcomers. (18 reviews) - Privacy Management (17 reviews) **What users dislike:** - Users often find the **setup difficulty** of Usercentrics challenging, particularly for large websites and varying configurations. (20 reviews) - Users find the **learning curve challenging** due to overwhelming settings, limited tutorials, and customization difficulties. (14 reviews) - Users find the **complexity of configuration options** challenging, leading to a steep learning curve and potential productivity issues. (13 reviews) - Users feel that the **limited customization** options hinder their ability to tailor the design effectively. (12 reviews) - Users find the pricing of Usercentrics to be **expensive** , particularly for medium and smaller-sized businesses. (10 reviews) - Setup Difficulties (10 reviews) - Complexity (8 reviews) - Complex Setup (8 reviews) - Users find the **cookie management confusing** due to complexities and unclear navigation compared to Cookiebot. (8 reviews) - Poor Customer Support (8 reviews) ## Usercentrics Reviews ### 1. Easy to use. Super helpful support team that makes it even easier. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Usercentrics?** Usercentrics is implemented quickly and the Third Party Information is easy to manage. We are using the GTM to set the rules for the cookies, which makes it very flexible. Changes can be made without the help of IT resources. There's a feature that scans your website for services that you havent't listed, yet. Super helpful. **What do you dislike about Usercentrics?** The possibilities of adjusting the design of the wall/banner in the UC backend are limited. There is a SDK solution, though. **What problems is Usercentrics solving and how is that benefiting you?** We want to make sure our website users are informed about the third party services we use and give them the options of denying, adjusting and accepting all services. ### 2. Great way to implement GDPR compliant tracking **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2021 **What do you like best about Usercentrics?** First of all, we got a great account-manager who´s always there for you and supports you through the whole process. Furthermore userecntrics offers a Easy set-up/implementation and a intuitive admin interface. and as we need a mobile sdk for our app usercentrics was the perfect tool. **What do you dislike about Usercentrics?** at this moment there are no downsides to give **What problems is Usercentrics solving and how is that benefiting you?** cookie consent ### 3. If it was wasn't for us, it would be easy and convienent ;) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 18, 2021 **What do you like best about Usercentrics?** Customer Service is very good. No complaints here. Interface also ... again: it's us ; ) **What do you dislike about Usercentrics?** That we were promised to be able to individualize everything ... that seems a bit more difficult now. But I am sure, we'll find a way ... :) **What problems is Usercentrics solving and how is that benefiting you?** Easier to review all our websites + portals ### 4. Comprehensive solution which needs large implementation effort **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2021 **What do you like best about Usercentrics?** The solution, once implemented, is comprehensive and easy to use **What do you dislike about Usercentrics?** The implementation, at least for us, was very difficult and time intensive. Documentation was provided, but it alone was not sufficient and neither was the support. **What problems is Usercentrics solving and how is that benefiting you?** We are using Usercentrics as a Consent Management Platform to receive consent for cookies and be GDPR compliant and transparent. ### 5. Easy integration - good support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2021 **What do you like best about Usercentrics?** good Support and Tools to be conform for different external dataprovider and integrations **What do you dislike about Usercentrics?** there is a good documentation but it is hard to find the right documentation. You only have a search with maximum of 3 results. And there is no documentation tree. **What problems is Usercentrics solving and how is that benefiting you?** DSGVO - manage the cookie consent ### 6. Servicable platform with helpful customer service **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Usercentrics?** Our account rep is very helpful and the implementation documentation is clear and easy. **What do you dislike about Usercentrics?** The default appearance of the Usercentrics panel is rather imposing and it can be challenging to manipulate it in display settings. **What problems is Usercentrics solving and how is that benefiting you?** Legal compliance matters. ### 7. Great option for consent management **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian A. | Freelance Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2021 **What do you like best about Usercentrics?** Options of Integration and the usability **What do you dislike about Usercentrics?** there is no autodetect and some services are named misleading **What problems is Usercentrics solving and how is that benefiting you?** consent -management for websites of my clients ### 8. good price-performance ratio and service level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Online Media | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Usercentrics?** There is a very good collaboration. Problems are solved quickly and they take time for difficult question. **What do you dislike about Usercentrics?** The UI could be better for networks who manage multiple websites. **What problems is Usercentrics solving and how is that benefiting you?** Consent Management ### 9. Easiest way to reach actual GDPR compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Usercentrics?** - Competent team - Comprehensive library of legal templates - Quick loading speed and fluid implementation **What do you dislike about Usercentrics?** - Some features are still in beta and the future product will require ever deeper integrations with other SaaS vendors. Usercentrics is definitely ahead of the curve in this regard, but it is still developing **What problems is Usercentrics solving and how is that benefiting you?** - Consent management with clear and precise audit trail ### 10. Great Tool and great Customer Servcie **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Usercentrics?** - Easy and ready to use - Clear instrucitions on the onboarding - great customer service **What do you dislike about Usercentrics?** There are two options to use. The old and the updated version of usercentrics The new one is much better. It would be great if u inform new users aout this option. The new option was suggested after i asked for it. **What problems is Usercentrics solving and how is that benefiting you?** - DSGVO conform privacy tool ### 11. Quick implementation! Solve the GDPR cookie chaos **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Usercentrics?** Quick implementation. Various design options. **What do you dislike about Usercentrics?** Major crashes with Google Pagespeed Core; analysis tools only in higher-priced versions. **What problems is Usercentrics solving and how is that benefiting you?** Quick solution for the cookie problem, without delving deeply into paragraphs or similar. ### 12. Perfect CMP for your Enterprise Buisness **Rating:** 5.0/5.0 stars **Reviewed by:** Noel Z. | general manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Usercentrics?** compliant tracking, obtaining consents, enhance consents **What do you dislike about Usercentrics?** you need some IT know how in your company **What problems is Usercentrics solving and how is that benefiting you?** consent tracking ### 13. A professional and user friendly CMP **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2021 **What do you like best about Usercentrics?** User friendly interace and GDPR compliant **What do you dislike about Usercentrics?** The tool is compared to other tools relatively expensive **What problems is Usercentrics solving and how is that benefiting you?** We are fully compliant with GDPR, in a very professional way ### 14. The software performs well and is easy to use. The support is helpful and nice. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2021 **What do you like best about Usercentrics?** DPS scanner, apply settings to the other data controller so easily. Contact our support. **What do you dislike about Usercentrics?** Setting up Data Services could be easier (but also a lot worse). The preview could be something to work on. **What problems is Usercentrics solving and how is that benefiting you?** The problem of the required cookie banner has been solved, providing the benefit of legal security. ### 15. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Usercentrics?** Easy set up. Me as someone who doesn’t know much I was able to do it. **What do you dislike about Usercentrics?** Contact support is a little bit complicated. Once contacted they’re great help. **What problems is Usercentrics solving and how is that benefiting you?** Homepage ### 16. Easy & Secure **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2021 **What do you like best about Usercentrics?** Easy to use Quick to implement Great support Secure Comforting Audit Trail **What do you dislike about Usercentrics?** No automated self-serve available for very small Companies **What problems is Usercentrics solving and how is that benefiting you?** Need for compliance with GDPR ### 17. Best CMP on the market so far **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2021 **What do you like best about Usercentrics?** very kind keyaccount, replying fast, helpful tips, true experts of CMP **What do you dislike about Usercentrics?** login and overview of different domains could be better **What problems is Usercentrics solving and how is that benefiting you?** we solved the big problem of monitoring and managing the user consent ### 18. Well-designed enterprise consent tool, that completely fulfills the GDPR requirements. **Rating:** 4.5/5.0 stars **Reviewed by:** Thorsten M. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Usercentrics?** The platform offers a large database of templates and legal texts for almost every common tracking and webservice. In addition, you can add and manage custom cookies and services on your own. The enterprise version also contains a "tag logger", which further simplifies the automated management of the cookies used. The colors and the styling can be adapted to your needs with CSS. **What do you dislike about Usercentrics?** A small drawback is the steep learning curve for all the settings of the tool in the "Admin Interface". **What problems is Usercentrics solving and how is that benefiting you?** To simplify management of multiple multi-domain sites with regard to legally secure DSGVO criteria. ### 19. Overall good and flexbile consent tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Usercentrics?** Quick and easy setup with some flexibility **What do you dislike about Usercentrics?** missing reporting and analytics options and difficult to handle for account managers. **What problems is Usercentrics solving and how is that benefiting you?** data protectin compliant consent for websites ### 20. Professional consent tool **Rating:** 4.5/5.0 stars **Reviewed by:** Paul L. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Usercentrics?** It comes with a lot of functions and looks really professional to me. Implemented, the tool crawls the website on his own. But you have also the possibilty to add cookies on your own. The support is also fast and helpful. **What do you dislike about Usercentrics?** Maybe you need a little time to know where you can find all functions. **What problems is Usercentrics solving and how is that benefiting you?** To have a GDRP compliant website. ## Usercentrics Discussions - [What is Usercentrics used for?](https://www.g2.com/discussions/what-is-usercentrics-used-for) - 1 comment - [View Usercentrics pricing details and edition comparison](https://www.g2.com/products/usercentrics/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-06-01+04%3A14%3A47+-0500&secure%5Bsession_id%5D=6c2a8269-eab1-4cec-96f0-38d7dc496850&secure%5Btoken%5D=21a303ece909aa640d8e4aa80544b359948c47db9cde216773a1caef8ee63747&format=llm_user) ## Usercentrics Integrations - [Angular](https://www.g2.com/products/angular/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Google Analytics Hub](https://www.g2.com/products/google-analytics-hub/reviews) - [Google Tag Manager](https://www.g2.com/products/google-tag-manager/reviews) - [HubSpot Content Hub](https://www.g2.com/products/hubspot-content-hub/reviews) - [React Native](https://www.g2.com/products/react-native/reviews) - [Shopware](https://www.g2.com/products/shopware/reviews) - [Webflow](https://www.g2.com/products/webflow/reviews) - [WordPress.com](https://www.g2.com/products/wordpress-com/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [WordPress PHP7.4](https://www.g2.com/products/wordpress-php7-4/reviews) ## Usercentrics Features **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Auto scans - Auto privacy policy update - Easy installation - Reporting **Functionality** - Generates privacy policies - Downloadable format - Embeddable format - Updates Automatically - Manually override updates - Dashboard **Functionality** - DSAR Portal - Reporting and logs ## Top Usercentrics Alternatives - [CookieYes](https://www.g2.com/products/cookieyes/reviews) - 4.8/5.0 (288 reviews) - [OneTrust Privacy Automation](https://www.g2.com/products/onetrust-privacy-automation/reviews) - 4.3/5.0 (143 reviews) - [Osano](https://www.g2.com/products/osano/reviews) - 4.5/5.0 (170 reviews)