Userbrain Reviews & Product Details

I have found their customer support team especially outstanding - they have acted on my case promptly, and I have managed to gather testing results in almost no time after their support.

I also found their AI analysis tool useful which optimised our workflow massively.

Thanks team ! Review collected by and hosted on G2.com.

It could have been more easier to invitate our my own testers (e.g. bulk/automated email invitation feature). Review collected by and hosted on G2.com.

Doing usability tests always meant a lot of work in finding the correct users to test, coordinating their availability, managing changes, etc. With UserBrain, we don't have to care about this! Usability testing is all about your app — full focus on creating the test and analyzing the results. Review collected by and hosted on G2.com.

There is hardly anything to dislike. We have chosen a bad strategy in terms of pricing and subscriptions, but this is mostly on us. Review collected by and hosted on G2.com.

Userbrain is elegantly simple. Type in the goal you'd like the user to achieve. Then wait. Soon after, you can download a video that shows the user completing (or not!) the task. A user typically spends 8-15 minutes working on the task. That's why Userbrain isn't cheap, but it's absolutely worthwhile.

Downloading the video is the best part because it's easy to share with your colleagues. We actually have user testing video viewing parties, but without the popcorn. Review collected by and hosted on G2.com.

I haven't experienced any problems. The customer service has been excellent — in the rare case we had a bad user test (user didn't meet our criteria), they quickly refunded the credit. I am fearful that they might remove the download-the-video feature, which IMO is the killer feature of Userbrain. Review collected by and hosted on G2.com.

Userbrains easy interface made me set up a questionnaire within minutes. I just wanted to do a quick test and then I received some of the best product feedback I have ever gotten. Pure gold. Now we are changing parts of the product because of that feedback. Review collected by and hosted on G2.com.

So far I didn't find anything worth complaining about. Of course it would be cool to also see people's face for those who would be open to share a webcam. That way it becomes easier to see their face reaction while testing. Review collected by and hosted on G2.com.

How simple the platform was and that it was half the price per video, i.e. per user review, when compared to other platforms. However, most impressive was the customer service. When there was something I couldn't do I emailed them and I got quick response from Markus who helped me sort the issue. Review collected by and hosted on G2.com.

The issue I had was with setting a demographic for the user test. It would have been nice to have been able to do this myself. However, it only took one email and they set all of this up for me for no extra cost. Review collected by and hosted on G2.com.