Unbiased users test their own website/shop, provide direct feedback, and complete tasks defined by themselves.

I use Userbrain for unmoderated usability tests and find it particularly valuable because it helps me quickly gather real user feedback. I especially like the AI-supported drafts and the evaluation with video clips and summaries of the feedback. The AI summaries save me a lot of time in the evaluation, and the automatically created video clips are very useful for communication with my clients. The AI-supported drafts significantly accelerate my entire audit process. Overall, I am very satisfied with Userbrain, also because the initial setup was very straightforward.

I really appreciate how Userbrain makes it very quick and easy to set up studies and get users. The output and AI summarization are well-structured and documented, enabling rapid and effective actionable insights. Setting up a study is easy and can cater to complex needs if required. They also cater to various types of studies. It's kept simple so I can focus on the actual questions and tasks. The AI summaries reduce the time it would take to manually analyze a study and when we set a survey live, we get a fast turnaround. When reaching out to the team, they were supportive and interested in helping with our strategy, even getting 'notes from the founders,' which shows they are focused on their customers. Honestly, just sending invites to people enabled almost everyone to understand the platform immediately, allowing us to spend more focus on crafting the actual studies rather than learning a platform.