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At a Glance
Market Segments
Enterprise (41.9% of reviews)
Small-Business (80.0% of reviews)
Entry-Level Pricing
Contact Us Per Year
$0.00
UserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansUserbrain
Star Rating
(15)4.8 out of 5
Market Segments
Small-Business (80.0% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that UserTesting excels in its Quality of Support with a score of 9.0, while Userbrain shines even brighter with a score of 9.8, indicating a more responsive and helpful support team.
- Reviewers mention that UserTesting's Ease of Use is rated at 8.4, which is good, but Userbrain significantly outperforms it with a score of 9.7, making it more user-friendly for newcomers.
- G2 users highlight that UserTesting has a Test Variety score of 8.3, but Userbrain's offerings are more diverse, leading to a higher score of 8.6, which allows for more comprehensive testing scenarios.
- Users on G2 report that UserTesting's Survey Builder is rated at 5.8, indicating limitations in functionality, whereas Userbrain's survey management features are more robust, leading to a higher user satisfaction.
- Reviewers say that UserTesting's Feedback Collection is rated at 8.6, but Userbrain's approach to feedback management is more streamlined, resulting in a higher score and better user experiences.
- Users report that UserTesting's Participant Selection options are somewhat limited with a score of 7.3, while Userbrain offers a more extensive Recruitment Pool with a score of 8.1, making it easier to find the right participants for tests.
Pricing
Entry-Level Pricing
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Userbrain
Free
$0.00
No subscription, no minimum order
- 5 sessions with your own users
- Refills monthly
- Get testers from our 150k+ pool of qualified testers on demand
Free Trial
UserTesting
Free Trial is available
Userbrain
Free Trial is available
Ratings
Meets Requirements
8.6
599
9.5
11
Ease of Use
8.4
630
9.7
12
Ease of Setup
8.6
295
9.8
7
Ease of Admin
8.7
231
Not enough data
Quality of Support
9.0
522
9.8
11
Has the product been a good partner in doing business?
8.8
226
Not enough data
Product Direction (% positive)
8.1
589
10.0
11
Features by Category
User Response Methods
7.6
317
|
Verified
9.3
5
8.7
374
|
Verified
9.0
5
8.7
296
|
Verified
8.3
5
7.1
182
|
Verified
8.3
5
8.2
351
|
Verified
9.3
5
Participant Selection
7.4
127
7.3
5
5.6
82
5.7
5
6.9
108
6.7
5
8.1
375
|
Verified
8.3
5
Insights
7.7
344
|
Verified
9.0
5
7.7
312
|
Verified
8.3
5
7.4
312
|
Verified
8.7
5
Generative AI
6.7
84
9.0
5
Feedback Source
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Not enough data
Feedback Management
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Not enough data
Insights
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Not enough data
Agentic AI - Demo Automation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Analytics
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Not enough data
Customization
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Not enough data
Generative AI
Feature Not Available
Not enough data
7.3
19
Not enough data
Agentic AI - Experience Management
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
6.1
22
Not enough data
7.9
24
Not enough data
6.5
22
Not enough data
6.5
24
Not enough data
Survey Customization
6.0
25
Not enough data
5.8
24
Not enough data
6.5
24
Not enough data
4.9
23
Not enough data
Survey Insights
6.3
24
Not enough data
Feature Not Available
Not enough data
7.1
24
Not enough data
6.8
24
Not enough data
Agentic AI - Survey
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
5.7
5
Not enough data
6.4
6
Not enough data
Survey Management
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Not enough data
Process Management
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
Not enough data
System Management
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
UserTesting and Userbrain are categorized as User Research
Unique Categories
UserTesting is categorized as Consumer Video Feedback, Enterprise Feedback Management, Experience Management, Survey, and Consumer Insights Platforms
Userbrain has no unique categories
Reviews
Reviewers' Company Size
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userbrain
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Computer Software
13.3%
Retail
6.7%
Marketing and Advertising
6.7%
Leisure, Travel & Tourism
6.7%
Law Practice
6.7%
Other
60.0%
Alternatives
Discussions
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
What is a user test?
1 Comment
Official Response from Userbrain
A user test is a 5-15 minute screen recording including audio from one of our testers using your site on their own devices.
Our testers will follow the...Read more
Who and where is your panel from?
1 Comment
Official Response from Userbrain
Our testing panel is made of 30000 everyday people, from all around the world. You can target our testers based on their language, region, gender, age, and...Read more
How many different tasks can I set?
1 Comment
Official Response from Userbrain
We don’t limit the amount of tasks you can ask our testers to perform on your site. However, your set of tasks should be doable within 15 minutes.Read more
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