US Cloud is the only Gartner-recognized independent third party providing a legitimate, full replacement for Microsoft Premier & Unified Support. (See Aug 2021 Gartner Market Guide for Independent third-party Support for IBM, Oracle, SAP, and Microsoft). US Cloud offers: 30% to 50% savings vs. Unified Support FASTER Initial Response, Sr. Engineer Engagement, and Time-to-Resolution (all severities) Financially-backed Service Level Agreements (SLA’s) Senior Microsoft-certified engineers staffed around the clock (Level II – Level IV / DSE) 100% US-based, domestic engineers. ZERO offshore – Support Sovereignty 85% of tickets resolved in-house, including cloud technology like Azure and O365 Managed Microsoft escalation available through priority Microsoft Premier Support for Partners True Technical Account Managers (TAM) vs. MSFT Customer Service Account Managers (CSAM)