Upchain Reviews & Product Details

Upchain Overview

What is Upchain?

Upchain is a cloud PLM solution with a fully functioning PDM system within it. Upchain PLM solution is designed to help organizations collaborate on design, engineering production, and maintenance processes across their entire value chain. Upchain makes managing complex design processes easy. It enables reliable control over change management as information moves from suppliers through to clients and back down in a closed-loop manufacturing environment. With cloud deployment and built-in workflow management and project dashboards, organizations can keep every stakeholder in the loop through an iterative design and development process. And Upchain isn’t a rip and replace solution. It’s been designed to overlay existing legacy technology to push and pull data as needed. There’s zero custom coding and zero implementation fees to get users up and running, making Upchain the most flexible cloud PLM on the market. With Upchain, you can hit production deadlines, reduce project risk, and deliver innovative products to market that grow your businesses and drive your bottom line. Benefits: • Get up and running in as little as 14 days • Zero implementation fees • Keep working in the systems you already know — no need to rip and replace • Give additional stakeholders like sales, marketing, suppliers, and executives access to product data without inflating your PLM cost • Configure user access right to your exact needs • Automate everything from workflows to user approvals and keep projects flowing • Use any CAD system you need while continuing to leverage fully integrated product data. Core features: • Cloud storage • Instant scaling • Intuitive user interfaces • CAD import, management & export • Rapid CAD upload/download • GD&T, DIE, and weldments support • Browser-based cloud software (no install needed) • Automated email approvals • Microsoft Office integrations • Legacy data integration • BOM management • Version control • Dashboard creation • Read and write 20+ CAD/ electrical CAD file formats • Advanced plugins for NX, Creo, Catia, Inventor, Solid Edge, and SolidWorks • Audit and compliance support • 24/7 customer support • Data mirroring

Upchain Details
Website
Languages Supported
English
Product Description

Upchain is a cloud PLM solution that integrates engineering data up and down the value chain to drive collaboration, innovation, and growth.

How do you position yourself against your competitors?

- All our customers have ongoing and direct access to Upchain’s customer support team

- We don’t charge to get you up and running. The industry is rife with companies charging thousands, even millions, to get you set up – None of Upchain’s customers pay for implementation, onboarding, training or support.

- You don’t need an exorbitant budget to get the robust functionality of PLM, including access to our team of professionals who are available to help you at any time.


Seller Details
Seller
Upchain
Company Website
Year Founded
2015
HQ Location
Toronto,Canada
Twitter
@UpchainInc
160 Twitter followers
LinkedIn® Page
www.linkedin.com
104 employees on LinkedIn®

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Upchain Reviews

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Head of Design & Engineering
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It enables CAD and document revision and lifecycle control, accessible through an intuitive web browser or plug in. The cloud based functionality allows me to review and check data when on the move. It is a well structured solution which solves the common problems which we were seeing in a fast paced product development space. On top of this the UPchain team are professional, quick to respond and seem willing to implement new ideas and functionality. Review collected by and hosted on G2.com.

What do you dislike?

There was more detail in set up than initially anticipated. It would be great to have a hands on demo before purchase rather than a video introduction. This would have allowed us to dive deeper into what we were purchasing and ensure that this was the correct product for our needs and problems. There have been a couple of bugs but the team have been fantastic in responding to these. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are eliminating multiple versions and duplicated files which was a common problem with multiple users and teams working on the same projects. Forced revision control on check in helps ensure that the correct revisions are being selected by the manufacturing team. Viewer licenses with mark up is an invaluable tool for the assembly line. It will streamline our processes and reduce waste in the form of time and scrap. Review collected by and hosted on G2.com.

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Product Improvement Team Lead
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There are a lot of features that seem like they will be quite useful for our team and the Upchain group has been quite responsive to responding to our individual questions, making sure we can get the most out of the product. Review collected by and hosted on G2.com.

What do you dislike?

I haven't really found any downsides to Upchan that wouldn't apply to any PLM/PDM system. It will take a bit of work to set up and the training was a bit overwhelming at first, but the Upchain Academy and plethora of helpful resources are already making up for that! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are keeping common parts used in multiple locations from being changed without the user being aware. Knowing the history of a part and being able to link documents to assemblies is also going to be quite useful! Review collected by and hosted on G2.com.

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Design Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Very comprehensive data capture and management. Pulls ALL of your product data together and controls the release of the right data to suppliers and internal customers.

Maintains a single point of truth for a given product. Prevents suppliers or production from using the wrong data.

Easy 3D item viewing for production users is invaluable.

The custom "workflows" that automate and define the approval and release of information are brilliant. Review collected by and hosted on G2.com.

What do you dislike?

Well, it is cloud based.

If you're not careful you can still have copies of parts & documents added to different item numbers. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

■ Revision control.

■ No more duplicate parts, assemblies & drawings all over the server. Only one of each item.

■ Information sharing to production and suppliers. Review collected by and hosted on G2.com.

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UD
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Central data location, revision control, data protection etc etc the usual merits of a PLM system (we don't have one at present, so this is a vast improvement for us). Review collected by and hosted on G2.com.

What do you dislike?

Cloud navigation can be occasionally be sluggish.

Third party ontrol may be tricky at time i.e. server down times and reliance on off site servers, should be fine though I'm sure!

Unable to observe at approve level the workflow journey and who the approvers are and their real time status. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Carefully consider your data efficiency and how much time is being usurped from: wasting time with data duplication + unclear revision control, data transparency, data miscommunications across department and within smaller teams, wasting time searching for local server data, having to corroborate what data is recent, not effectively working off site. Don't feel compelled to employ your CAD provider PLM recommendations, Upchain is third party powerful full life cycle management offering. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Central data location

revision control

data protection

an end to duplicated files

lean storage

lean cross department communications

mobile working; off site working opportunities

The merits of a PLM system (we don't have one at present, so this is a vast improvement for us) and cloud connections. Review collected by and hosted on G2.com.

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Lead Project Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The best aspect to Upchain is its cohesive platform. As a full PDM and PLM solution, it provides and all-in-one approach. As a Solidworks user, the plug-in is crucial for it's PDM functions and the ability to control full life cycle management within the same platform is seamless. Additionally, the direct to consumer communication has proved to be far superiors to having to go through a authorized reseller other platforms require. If there is a question, or improvement suggestion, direct communication to the Upchain team is easy. The response time and feedback has been phenomenal. Platform updates are pushed every 30-60 days, so improvements are continual. Review collected by and hosted on G2.com.

What do you dislike?

As a relatively new platform there have been a few bugs, but the development team have been extremely quick to implement fixes. Overall, I am very satisfied with very little dislikes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The most substantial problem that Upchain solves for us is that it is an all-inclusive platform. It's PDM and PLM tools function within one seamless platform. There is not manual transmission of data or a third party software link needed to make all of your system work together properly. This has greatly increased our productivity due to a lessened amount of time fighting software. Review collected by and hosted on G2.com.

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SUPPLY CHAIN & MANUFACTURING OPERATIONS Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It's hard to pick what I like best. There are so many useful features that are equally important in different ways. The document control features and being able to modify approval processes is a big one for me though. Review collected by and hosted on G2.com.

What do you dislike?

There's not anything that I "dislike" although I do look forward to a bit more flexibility on the project management gantt chart. I would like to more easily change timelines and tasks around as project attributes change but that could be just me being lazy ;). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely would recommend to small to medium sized businesses. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

There are a number of gaps we are solving for with Upchain.

1) Document Control (ECR's and CAD mainly)

2) Project Management and an effective way to assign tasks across the company

3) More visibility to specifications and how often they are revised within a department

4) How we treat BOM data and sub-assembly changes

5) How we control our approval processes and streamline resources across multiple projects and products Review collected by and hosted on G2.com.

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S
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like how they listen to our requests and if they don't provide it currently they will pass the feedback onto development team Review collected by and hosted on G2.com.

What do you dislike?

Having no plugin for the adobe suite (as of yet) Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Giving the customer experience I have received so far I would highly recommend Upchain. Very accommodating team and with a vast array of knowledge which gives a real sense of security when moving into a system like this. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Solving loads of housekeeping issues we have faced for many of years. Also having a project follow workflows better is great Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I've come from a completely non CAD/PLM background, and I've been able to get up to speed with the way Upchain works quite quickly.

Support has been massively improved in the last few months, and the speed in which developments/improvements are delivered is good.

Feedback is taken on board and acted upon. I've dealt with similar sized companies in different fields who didn't take feedback onboard and just issued platitudes, but Upchain acknowledge that the system can always be improved. Review collected by and hosted on G2.com.

What do you dislike?

It's not without its bugs and error messages (but as mentioned above, these are acknowledged). As I deal with end user support, I see more of the issues that users face when dealing with Upchain, and one of the main complaints is the errors given are vague and ambiguous. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The web based Upchain licenses have enabled us to take some people off of more expensive CAD licenses. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I love this system, since it provides sophisticated functions according to the reduction of design errors of a project, promoting innovative statistics that allow a greater margin in labor matters, mentioning that one of my favorite aspects of Upchain, is that it acquires functions that guarantee the development of the products you run in your corporation, redesigning and advising, for an optimal fit for maximum effectiveness in terms of numerical percentages, increasing the scope of development and productivity of an entire business establishment. Review collected by and hosted on G2.com.

What do you dislike?

It proceeds to maintain a wide list of capabilities for the different steps that must be developed in the course of creating a product, highlighting that from a more strategic point of view, it would be incredible to implement a plan with direct functions that allow designing and run a design in its entirety from this same platform, in order to promote faster work, which is a great idea, if there were this option for the creation window. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Upchain is ideal for teams that are made up of designers, or engineers who require a system, to carry out analytical processes throughout the life cycle of their strategic models, related to some structuring, as it offers much-needed information, guaranteeing a totally innovative model, which is a system that collaborates and its help is impressive and effective, including for companies that decide to maintain their entire value chain. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Currently Upchain is executed in the departments in charge of the design and production of digital projects, as it provided us with useful intelligence-based tools to properly correct all the details that are hidden in these idealizations, wonderfully adapting to be used with a extensive number of employees in these work areas, to drastically accelerate productivity, and ensuring a more optimal and favorable performance, which has resulted in a great strategy, to analyze and request changes, throughout the life cycle of the current product. Review collected by and hosted on G2.com.

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Design Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The ability to view CAD models without opening the parts in SolidWorks Review collected by and hosted on G2.com.

What do you dislike?

There are some features that are yet to be included in the product, such as the ability to view who has yet to sign off a workflow Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Everyone attending the web training sessions should have similar CAD models and assemblies to make it easier. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

They prevention of multiple versions of the same part being worked on by different people and not knowing which one is right. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I am fascinated by this system, since it is based on the innovation of new projects to be executed, mostly in the design and production areas, highlighting that it contains fantastic main tools programmed, attracting the attention of multiple users because most of these functions are quite advanced, as it maintains a very secure cloud storage, for the idealizations and data obtained throughout the PLM solutions that this software executes on a particular platform, without excluding that its operator interfaces are very intuitive , with automated approvals and among other multiple features that Upchain acquires, to guarantee its work. Review collected by and hosted on G2.com.

What do you dislike?

It can be considered that it is quite complete software, and the negative arguments about its general functionality are totally scarce, however, we can state that it presented its qualities with disadvantages throughout its executive processes, and even at the beginning of its respective operation in a facility, highlighting that the configuration of its systems to adapt it to our environment and promote a guarantee of comfort, is something difficult to implement and takes time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Upchain is a considerable platform specifically programmed for professionals dedicated to design and engineers to correctly specify their development operations in an organization, from a single interface, to promote considerable performance in these areas of productive work, since it is very suitable for this use. case, since it helps to drastically reduce the errors that can be hidden with the naked eye in a certain prototype or design, creating systems fully adapted to the different work environments that are used in these totally creative fields. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

With a comfortable and practical implementation in the cloud and the management of the workflow that is carried out in the areas of design and development, including the control panels of integrated projects, in order to achieve a considerable position in the Web for the effectiveness of the products we make are the fundamental key to the success that we currently obtain, thanks to Upchain we can keep everyone interested in the production we carry out with an economically beneficial purpose informed, through intuitive processes based on the needs we present, wonderfully adapting to our environment. Review collected by and hosted on G2.com.

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UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The User Interface is nice and it looks like there are a lot of functionalities. Review collected by and hosted on G2.com.

What do you dislike?

However, what they show in their training program only works smoothly on the program. Once one starts using the software, many of the features of the software are half-baked. Their customer representatives are also not very knowledgeable about the issues they try to solve, and it takes a few days until they reply. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

PLM/PDM. I wanted my company to have file version control for 3D CAD. Review collected by and hosted on G2.com.

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Response from Michael of Upchain

Thanks for your feedback, and I’m really sorry to hear you had a bad experience with Upchain. We’d like to make things right. If you have a chance, please send me a message at mgreenlee@upchain.com.

Regarding customer support: our support team works hard to answer requests quickly, and our median response time to emails on support incidents during the last three months was just under 2 business hours. We also have support plans offering 24x7 coverage and phone support for those who need it. Occasionally, though, we drop the ball or an investigation takes a little longer. It sounds like that happened to you, and I'm sorry for that - I understand it's frustrating not to hear back when you're having a problem.

Our Connect the Chain onboarding and training program is designed to give potential customers complete access to product functionality before making a commitment, so you can see exactly how Upchain will work for you, and even test with your own data. We make changes and improvements every time we run the program. I’m not sure from your review which training cohort you participated in, but it sounds like we missed the mark, and we’d welcome any suggestions you have on what we can improve.

Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Thanks to the PLM functionalities that this software acquires, it is open to work in the branches dedicated to engineering, because we can carry out different methods of planning the different projects that aim to culminate, in its most splendid layer of success, because this system guarantees to minimize the errors of the production of one of the ideas embodied with beneficial environments, in order to safely promote the buildings that are being formulated through this very necessary server, which catches my attention in large interesting proportions. Review collected by and hosted on G2.com.

What do you dislike?

It would be quite useful if this software will integrate notifications of mismanagement, when we are designing a particular project, regardless of the purpose for which the production processes are due, above all to determine in a faster way the details that are present, since it is something normal, but if it is overlooked, it can be a problem of great magnitude, which requires good attention in these work areas. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Upchain is a PLM solution based mainly on the cloud, for engineers and developers, since they can execute jobs in a more complete way, covering errors and failures that arise in the course of these elaborations, through digitization, in order to comply with and attend to the smallest detail that can ruin an entire design of a web application, or a complete building, captured by virtual means, to later be physically promoted, being a quite useful and dynamic software. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this system, mainly because it adapts adequately with our extensive number of registered employees in our platforms, in order to acquire more work, in a massive way, increasing the productivity processes of the entire organization, and minimizing errors in production, which reside in any company like ours, to guarantee with a higher percentage, the products that are designed from our departments dedicated to digital development. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Upchain is a breeze to set up. It's possible to implement without having a full-time person dedicated to administration. Through their "Connect the Chain" program, current and new users have access to detailed live training sessions every month. Throughout the process, Upchain's support team is very present and willing to help. Review collected by and hosted on G2.com.

What do you dislike?

Some of our assemblies have suppressed parts that need to be unsuppressed in order to be uploaded which is an inconvenience. I communicated this to the Upchain team and they are already working on it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are a startup that needs a single source of truth on design details in order to execute efficiently and with proper ECO approvals. Upchain provides us with a scalable, cloud-based solution with easy setup, great user interface, and competitive pricing. Upchain has many additional features such as project management that will be useful as our design team grows. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is a wonderful software that has great characteristics of collaborations in certain design areas, which is totally useful at large scales, to meet the planned objectives and reach a culminating stage of these schedules derived from the departments of certain independent organizations in its labor subject, mentioning that most of its internal developer user interfaces are very intuitive at incredible averages that attract the attention of any expert user in the field, to which this audacious and technological system refers. Review collected by and hosted on G2.com.

What do you dislike?

It should significantly improve its templates, for the creations of innovative products that are made from this interface, which its tools in these areas of verification and promulgation of the systems that are being promoted fairly, are slow and require modernization to acquire minority implements to produce faster jobs at considerable scales, while allowing flexibility for these challenging functions. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is an ideal software for organizations that need various tools to promote an equitable flow in their usual development departments, including that if you need data for new and innovative products, Upchain is the best for you and your company, underlining that you will have additional functions similar to the topic on instant scaling once this system is implemented in a platform, automated approvals through email, and among many other relevant qualities that this program maintains, entering the recommended fields with excellent virtues. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this system for qualities that are of high need within our business organization, that is, for a powerful and well-documented data extraction, as necessary when we want to make a new digital prototype with explicit functionalities that allow a multipurpose manager, with extreme qualities, which is a very necessary tool for monitoring the production lines that we acquire and thus increase them to large labor proportions, highlighting that with Upchain we were able to meet production deadlines, reduce the risks of the project in which we are focused and deliver innovative products to the market, growing our businesses extraordinarily. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like this software because it can adapt to the productivity of the employees in a minimal way like numerous massive members, which is one of the virtues that most attracts my attention with reference to this system of great functional and innovative proportion, It is based mostly on processes of different management for the applications that are in progress at their completion stage, highlighting that most of these administrations are very useful and are fully operational to analyze any detail, or positive aspect that is maintained. Review collected by and hosted on G2.com.

What do you dislike?

The software does not have a free version to perform demo tests of the Upchain functions, to then make decisions and fully implement the system in an obviously paid way, but it does not have this ease and virtue of good gesture to determine if the The use of their operations is suitable for companies with situations similar to the functions of this program, which is an inconvenience to strengthen confidence to know if this service is appropriate. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you require a large-scale PLM solution in your organization, for a life cycle of the products that you carry out well detailed and consistent, to facilitate the work in your local areas for these frequent formalities that you exercise, with extra functionalities for a better fluid and guaranteed manager, mentioning that it is totally useful because it is based to be used through the common web browser that you have predetermined, being flexible in its connection to the system, including its constant use, we can underline that Upchain, it is the best for you and your company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use this system to carry out procedures for the life cycles of each of the systematic products that we carry out in each of the departments that are mainly dedicated to the development of these digital items, to promote a more efficient and unique operating process, in the splendid varieties of designs that exist, mentioning that we use it to store in the same way all data and information of the projects that are in the process and already completed, in the cloud, to guarantee the safety of the works with digital operational purposes that we execute and we elaborate. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It is an incredible platform for the innovation of products made in a particular organization, performing amazing data management of each digital article in the electronic commercial sales pages, which allows these companies that are dedicated to development to create new technological bases for the massive purchase on the part of the users who reside through the servers of the establishments, which is one of the tools that I love the most about this software, in peculiar large quantities. Review collected by and hosted on G2.com.

What do you dislike?

It has a simple user interface, which does not convey any characteristic emotion, when viewing this main page, referring to Upchain, mentioning that it does not contain relevant and detailed information, which can be frustrating, for many of the new users who They arrive at this platform, highlighting that it lacks illustrations and dynamics, occupying a dry and dark aspect, being a problem on a large scale, in their main presentations on their website. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is a software that offers PLM solutions on a large scale, mostly for organizations that are based on development, for the innovation of their imminent quantities of products that they make and offer to the virtual public, in order to promote a more fluid marketing service, Due to the quality of each of these updated referrals, modernly, since most of their structures are unique and different, which offers very useful tools, one of these is to significantly reduce the margin of production errors, and among other fully recommended use options. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is a function of great utility for our environment, since it is adequately adapted, with our extensive staff in numerical figures, which covers these needs to promote a function that we urgently need, to cover these aspects mentioned, including that we use it mainly to create innovative products, which are of great trend, for commercial sale, in different web pages, in order to feed our marketing manager significantly, mentioning that it minimizes the list of errors, considered as details in the digital articles that we provide. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Upchaim is incredible since never has the innovation of a product been so easy, since the arrival of availability of this cloud-based software with ample storage guaranteeing complete operation, mentioning that it constantly reduces production errors, being a A great alternative for most companies, I love this software, essentially because of its objectives to run as software with a plm solution, without excluding that it is not necessary to download the application, which is my favorite aspect in relation to the system. Review collected by and hosted on G2.com.

What do you dislike?

Exclusively to the entire system issue, we can mention that it does not have a mobile application, it would be incredible if it had access to this availability, since it greatly facilitates its functionality, since in the web version it is something difficult to promote , considering that it has a low performance when referring to work, emphasizing that its user interface is somewhat dry according to the illustrations it has, it lacks color, in order to have the possibility of calling more users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Upchain is a software with main ideas for companies with engineering staff and themes, designers and business stakeholders that need to collaborate in very complex value chains, it is a software totally for companies of any category, when we address their size or percentage of productivity, that is, whether they are large, medium or small organizations, that identify with the creation of physical structural innovation. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is used in our company in large proportion with an essential objective, which is the reduction of production errors, in order to have less losses and more profits, this software has provided us with these solutions, which are quite significant, obtaining greater source and entry of income thanks to this system, mentioning that we innovate our products in different versions of each one and at the same time improving them favorably, including creation of new acquisitions totally favorable to us and obviously to those of the client requesting the constructions. Review collected by and hosted on G2.com.

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Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Upchain , I love it because it allows me to keep all the information stored in the cloud in a layer system where the information is encrypted, to be later used in sending or sharing specific information, however this offers us other tools and collaborates with us in The design processes for the marketing and advertising campaigns in this offer us a tool to create a filter and thus be able to find errors or find positive things to be able to spread it to the clients, we are happy because it has been handled very well and not showed no problems with clients from the campaigns already sent, in summary useful and easy system. Review collected by and hosted on G2.com.

What do you dislike?

I have a main problem and that is that their server support or their status in the cloud is in problems because it is cumbersome to enter the system and download the program in circumstances it is difficult are optimization problems that can affect being effective. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I recommend it because it has worked differently from the others because it has allowed us to be in contact and communication with technical support, so it offers more solutions and greater viability to be able to offer our clients greater publicity, I am happy because we have reached the the goals and in addition to saving the information to the cloud an additional tool.

In my opinion, the users indicate that they can use the service, however it is possible to see other options but I emphasize that the technical support and costs make the service more viable, so I recommend it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The main problems that we have had so far is to send quality or poor quality designs that make the products not important or not get results in advertising, it is for this reason that we seek some type of filter or help without having to reach the Digital marketing processes that are expensive, also because in general the majority of software indicates that everything works in a good way, for this reason Upchain is the service that has handled this problem because it has provided a solution and has worked objectively and just what is good. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

1. UpChain provided a great opportunity that for the whole team (not only inside the company, also combined with external vendors and clients) to be able to work on the same platform, from pre-prject til the end of R&D process.

2. UpChain create a bridge to link CAD users (MD, ID, ED) and non-CAD users together, so we don't need to rely on a installed CAD software for everyone. Everyone can check the CAD file easily.

3. The issue ticket system is amazing. Once a issue is found, now we can quickly create a ticket and assign it to the people who will take charge of fix it. It also create a link that everybody will know who gona take the responsibility and who gona review and approve it.

4. Compare to Solidworks EPDM, Upchain doesn't require a server setup. So everybody can access it from anywhere. Doesn't need a VPN. Review collected by and hosted on G2.com.

What do you dislike?

1. Upchain has a plugin for Solidworks. As a CAD worker, I would like keep all features in the plugin, so I don't need switch to browser to make some operation. But in current Solidworks plugin version, some features are still only available in browser.

2. CAD file version management for Solidworks plugin still need more work to make it more practical to check/compare different versions.

3. In the support section, most of the Q&A are based on browser version. Hope we can have more Q&A focus on CAD software users. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It's a platform that can combine the whole R&D requirement together. Connect each internal departments and external resources together. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

1. When working remotely, no VPN needed.

2. Quickly check CAD and compare different versions in browser. Review collected by and hosted on G2.com.

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UM
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I liked all of the trainers' willingness to answer questions. Review collected by and hosted on G2.com.

What do you dislike?

I found it unnecessary to talk about what the trainers were going to talk about... this could have saved 10-15mins per session which would have avoided the need to rush through the content right at the end.

The software overall seems like a good tool, but there do seem to be a few annoying bugs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I won't know this until I start utilising the software fully. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Cross platform compatibility. Not limited to using one software within an organisation. Easy to share and view CAD data without the need to have a CAD package installed on your machine. Good customer support, and very quick response times on issues. Review collected by and hosted on G2.com.

What do you dislike?

Its not easy to understand until training is complete. Some naming and layouts are not logical and take some getting used to. The integration process requires a lot of time and planning. Metadata importing from existing sources could be made more user friendly. Mapping metadata from a database proved more difficult than expected (very specific data formatting required for Upchain's plugin to read the data properly. Part numbering rules limited in term of the format and delimiter types. On some new releases the layout changes and throws the user off. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a perfect all round solution compatible with multiple software. Having worked in other organisations and used multiple PLM/PDM packages, Upchain seems to cover most bases and can be adapted to different business models and processes or used out of the box. Its super easy to set up part numbering rules and a number of business procedures from design to purchasing. The software provides project, product, design, procurement and supplier management platforms all in one. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Upchain is used as a PLM & PDM system in our organisation. It has helped loads in the current situation in the world with allowing us to seamlessly transition into working from home and not have project or design downtime. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I like that it combines all the documents needed in one place. It is easy to view everything at a one stop location. I also like that it is Cloud based and can be accessed by multiple users at the same time. This is really beneficial especially that we have couple team members in different remote locations, and can't have access to the local server. I also like the user friendliness of the file. It is not too complicated, not so many buttons are present that could mess things up. Review collected by and hosted on G2.com.

What do you dislike?

It can include more things and more capabilities. I think some points to improve is having the ability to manage more documents such as FMEA & APQP as well as work instructions documents. This would be super beneficial! One thing I dislike, is the duplication of some documents. I wish there is a feature to lock things and control them better. This would be super beneficial from a document control perspective. We wouldn't want two documents to be copied twice and worked on twice. I also suggest having approvals of parts or drawings so it can be controled more. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Recommend updating the thumbnail for having a good visual aid Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are trying to have all our files in one system in relation to a part number. Upchain have helped managing them and grouping them in one place. It is easier to use this tool as a one-stop for everything related to a certain part. Review collected by and hosted on G2.com.

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Senior Product Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

It is one of the only cloud based PDM/PLM solutions available at a reasonable cost. Other software only offers PLM, no CAD storage and a significant set-up fee. Review collected by and hosted on G2.com.

What do you dislike?

Need some more BOM functions such as being able to re-arrange the position of a part within the BOM. We also need to figure out how to integrate with our apparel design team who uses a lot of 2D and Adobe software. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Upchain is one of the only cloud based PDM/PLM solutions available at a reasonable cost. Other software only offers PLM, no CAD storage and a significant set-up fee. Upchain has an easy to use, self explanatory interface. Once others in our orginization saw it, they wanted to have access. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are improving communication with our supplier development, purchasing, engineering and quality teams. We have seen tremendous improvements in change management and maintaining project design freeze. We have reduced confusion about product specifications be being able to directly link documents and drawings to the part. Product cost is also finally becoming transparent across the organization. Review collected by and hosted on G2.com.

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AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Upchain is clearly focused on simplifying complex PLM processes. Recently, we conducting a review of several major PLM platforms, and Upchain was the only one that our users were excited about. They were able to pick up on the platform with very little training, and felt like it would allow them to do their day-to-day job better.

The Solidworks integration for Upchain is a differentiator. They've done a really good job bringing the major capabilities of the system into the plugin, and it does a really good job blurring the lines between "PLM Data" to "CAD Data".

From an IT perspective, their Cloud approach makes it much easier to quickly get started with the platform. Their "Partner Enablement" team (Upchain terms for sales & support) has also been helpful in getting us on-boarded and trained. Review collected by and hosted on G2.com.

What do you dislike?

Upchain does not have all of the functionality of a traditional, major PLM. This has been changing pretty rapidly, and they've been very receptive to our feedback in terms of priority. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We're primarily using Upchain for its Design Collaboration features, including CAD Management, Bill of Materials Management, and Change Control (ECO) . We're also using some of the document management and requirements management tools. As we, and the platform, mature, we intent to use it to manage the service & maintenance of our products. Review collected by and hosted on G2.com.

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