# Unitrends Backup and Recovery Reviews
**Vendor:** Kaseya  
**Category:** [Server Backup Software](https://www.g2.com/categories/server-backup)  
**Average Rating:** 4.2/5.0  
**Total Reviews:** 457
## About Unitrends Backup and Recovery
Unitrends Data Center Backup and Recovery offers a Unified BCDR solution enabling our users to address the challenges of today with a complete, agile solution designed to backup, secure and recover all workloads. The platform encompasses protection for traditional data center infrastructure as well as cloud-based IaaS workloads, SaaS applications and the data being generated on endpoint devices such as laptops and PCs. Purposeful integrations with security tools provide end-to-end protection against cybercrime and human error, while automation and artificial intelligence is injected into the platform to simplify complex systems and provide a unified experience with visibility across a complete backup infrastructure.



## Unitrends Backup and Recovery Pros & Cons
**What users like:**

- Users find Unitrends Backup and Recovery to have a **user-friendly interface** , making backups and restores straightforward and efficient. (6 reviews)
- Users appreciate the **reliability** of Unitrends Backup and Recovery, with flawless backups and outstanding support experiences. (6 reviews)
- Users value the **agent/appliance-based backup system** which enhances security against ransomware attacks. (5 reviews)
- Users value the **flawless backup frequency** of Unitrends, appreciating quick setup and reliable support for all platforms. (4 reviews)
- Users commend the **exceptional customer support** of Unitrends, highlighting its responsiveness and professional assistance during issues. (4 reviews)
- Users value the **intuitive user interface** that simplifies management and enhances the recovery experience in Unitrends Backup. (4 reviews)
- Product Quality (3 reviews)
- Recovery Ease (3 reviews)
- Access Ease (2 reviews)
- Centralized Management (2 reviews)

**What users dislike:**

- Users frequently experience **poor customer support** , facing unhelpful documentation and delays in resolving technical issues. (6 reviews)
- Users find the **poor interface design** of Unitrends Backup and Recovery frustrating and unintuitive for daily tasks. (5 reviews)
- Users struggle with **backup issues** , from tricky setups to frustrating dashboard navigation and lack of troubleshooting support. (4 reviews)
- Users find the **missing features** frustrating, particularly with sorting and troubleshooting limitations affecting daily operations. (3 reviews)
- Users suggest the **UI needs improvement** for better navigation, with calls for enhanced customization and access for tasks. (3 reviews)
- Poor Navigation (3 reviews)
- Time-Consuming (3 reviews)
- UX Improvement (3 reviews)
- Delay Issues (2 reviews)
- Difficult Management (2 reviews)

## Unitrends Backup and Recovery Reviews
  ### 1. Reliable Backups and Strong Recovery, but Admin Tasks and Reporting Need Streamlining

**Rating:** 3.0/5.0 stars

**Reviewed by:** Darren . | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Unitrends Backup and Recovery?**

Unitrends Backup and Recovery provides a centralized way to manage backup operations while maintaining flexibility across different environments and recovery scenarios. The recovery options are one of the stronger aspects of the platform because they allow restoration at multiple levels without requiring overly complicated workflows. We also appreciate the monitoring and alerting visibility, which helps identify failed jobs or storage concerns before they become larger issues. The platform has generally been reliable for maintaining backup consistency across physical and virtual systems.

**What do you dislike about Unitrends Backup and Recovery?**

Some administrative tasks and recovery workflows can feel more time-consuming than expected, especially when working through larger environments or less common restore situations. The interface can occasionally feel dated in certain sections, and reporting customization could be more flexible for operational review or customer-facing summaries. Initial configuration and long-term storage planning may also require more tuning than newer cloud-native backup platforms.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery has helped improve overall resilience by centralizing backup oversight and reducing the operational risk tied to failed or inconsistent recovery processes. It provides a more structured approach to protecting both local and cloud-based workloads while giving better visibility into backup health across different systems. The platform has also helped shorten recovery response time during outages or accidental data loss scenarios by making restoration workflows more accessible and predictable. Automated monitoring and retention management have further reduced the amount of manual verification previously required.

  ### 2. Unitrends Backup and Recovery

**Rating:** 4.0/5.0 stars

**Reviewed by:** D S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 14, 2026

**What do you like best about Unitrends Backup and Recovery?**

Unitrends Backup and Recovery provides reliable backup protection with flexible recovery options for both physical and virtual environments. The platform offers centralized management, automated backup verification, and fast recovery capabilities that help reduce downtime during outages or recovery scenarios. The reporting and alerting features also make it easier to monitor backup health and ensure systems are being protected consistently.

**What do you dislike about Unitrends Backup and Recovery?**

Some areas of the interface can feel dated and navigating certain recovery or configuration tasks may take more steps than expected. Backup job troubleshooting can occasionally require digging through logs for detailed information, and replication or cloud synchronization processes can sometimes feel slower than desired in larger environments. Reporting customization could also be more flexible.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery helps ensure business continuity by providing centralized backup management, disaster recovery capabilities, and reliable data protection across servers and endpoints. It reduces the risk of data loss and downtime by automating backups, monitoring backup health, and allowing fast recovery when issues occur. The platform also helps simplify compliance and recovery planning by keeping backup status, retention, and recovery options organized in a single solution.

  ### 3. Unitrends provides excellent solutions for backup and recovery

**Rating:** 3.5/5.0 stars

**Reviewed by:** Jason L. | Network Administrator, Retail, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 15, 2023

**What do you like best about Unitrends Backup and Recovery?**

Unitrends provides a very intuitive interface for backup and recovery solutions. It is easy to setup, review, and manage. The platform is very solid, with  regular updates.

**What do you dislike about Unitrends Backup and Recovery?**

Kaseya, ever since Kaseya acquired Unitrends the support platform seems to have changed to offshore support. They used to offer fast helpful support over the phone with a quick 1 minute verification, and now there is twenty-to-thirty  minutes of verifying whether our account has paid for support, then finally speaking to a person whos english is not their first, or even second language.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

We use this for file level recovery, and a few bare metal recovery solutions. This would be one of our solutions of three, covering different stages of backup levels. Unitrends Software UB is what I use to recover files that have become corrupt, deleted, or accidentally modified. I can do so very quickly, minimizing downtime for our end users. Unitrends provides different preset backup configurations dedicated to Database, file server, and virtual machines.

  ### 4. Reliable Backup and Recovery for Mixed Environments

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jonathan N. | IT support, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Unitrends Backup and Recovery?**

Unitrends provides reliable backup and recovery with good visibility into backup status and recovery points. The platform supports both local and cloud-based recovery options, and the alerting and reporting features help simplify backup monitoring across multiple environments.

**What do you dislike about Unitrends Backup and Recovery?**

The interface can occasionally feel dated and some administrative tasks are not as intuitive as they could be. Backup jobs and retention policies can also require careful tuning to avoid unnecessary storage usage or longer management time.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends helps ensure critical server data is protected and recoverable in the event of hardware failure, accidental deletion, or ransomware incidents. The centralized monitoring and recovery options reduce downtime, improve backup visibility, and help simplify disaster recovery planning for client environments.

  ### 5. All-in-One Backup and Recovery with Reliable, Fast Restores

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Unitrends Backup and Recovery?**

What stands out most about Unitrends Backup and Recovery is its all-in-one approach—it combines backup, recovery, and ransomware protection in a single platform. It’s easy to manage, offers reliable and fast recovery options, and provides strong automation and reporting, which helps ensure data is protected without requiring constant manual oversight.

**What do you dislike about Unitrends Backup and Recovery?**

One downside of Unitrends Backup and Recovery is that the interface can feel a bit dated and unintuitive, especially for new users. Some configurations and troubleshooting steps aren’t as straightforward as they could be, and performance can occasionally lag during larger backups or restores.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery solves the critical problem of data loss and downtime by providing reliable, automated backups and fast recovery options. This benefits you by minimizing business disruption, protecting against ransomware and hardware failures, and giving you confidence that your data can be quickly restored when needed—all while reducing the time and effort required to manage backups manually.

  ### 6. Reliable Backup but they aren't taking VMware replacements seriously.

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 18, 2026

**What do you like best about Unitrends Backup and Recovery?**

We use Unitrends with our current VMWare implementation. It integrates well to back up the entire hypervisors. I like using Unitrends Backup and Recovery as it offers a user-friendly interface. The deduplication feature is really handy for saving storage space. I appreciate the backup copy to the cloud as it plays a huge role in ensuring business continuity. The instant recovery feature is very valuable because it allows us to launch the servers at any point in time in the past, which is crucial for our operations. Overall, I find the system reliable. We've been running Unitrends for about 13 years and it saved us several times. We were given a good price for the full product with support which makes it worth it.

**What do you dislike about Unitrends Backup and Recovery?**

Unitrends doesn't fully support Proxmox, which is essential for us going forward. We are looking to either change the backup solution or go with another virtualization solution. We might have to go with Microsoft instead of Proxmox, which is not ideal. Support can be hit or miss, with some engineers being qualified and others refusing to properly do their jobs.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

I use Unitrends Backup and Recovery for daily backups, cloud backup copies, and recovery, which ensures business continuity. The instant recovery feature is valuable for launching servers at any time, and the user interface and deduplication enhance its reliability.

**Official Response from Adam Marget:**

> Hello there! Thank you for your detailed feedback and for 13+ years of being a customer with us! It's great to hear you're finding value in instant recovery, deduplication and cloud backups. We also hear your concerns around Proxmox support, and this is an area where your input is especially important as we evaluate evolving virtualization needs. Our product team would love to connect with you to better understand your requirements and share where we're headed. Please reach out to us at feedback@unitrends.com if you'd be open to a conversation.
Best,
Adam

  ### 7. Reliable Backups with Some Virtual Limitations

**Rating:** 4.0/5.0 stars

**Reviewed by:** Richard G. | IT Systems and Support Manager, Plastics, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 22, 2026

**What do you like best about Unitrends Backup and Recovery?**

I like that Unitrends Backup and Recovery works very consistently with very few problems. I use a virtual Unitrends appliance, and it reliably lets me know when there are updates, so I can keep everything up to date. I find restorations fairly easy to set up, and I appreciate the ability to restore to a separate virtual server rather than overwriting the existing one. It's great that I can set up retention policies across all the backups or have different policies for each server. I also appreciate that the backups happen smoothly with little or minimal intervention.

**What do you dislike about Unitrends Backup and Recovery?**

With the virtual appliance version, I find it frustrating that in a virtual environment, where you can normally move virtual servers from one physical host to another or take snapshots of virtual machines, you are not allowed to do that with the virtual Unitrends appliance, as it will corrupt things. In a VMware environment, the snapshot process is so good and reliable, you can move almost any virtual server at any time. But you cannot do that with the Unitrends virtual appliance virtual server. It would be nice if the system did a better job of notifying before the disk space becomes an issue. Recovering from a system where you run out of space interrupts backups and requires Unitrends support team assistance. The initial setup was a bit challenging, as we ended up having to go through the process a couple of times before we got the system working solidly.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery takes quick backups of our virtual servers and backs up physical servers, adding an extra layer of protection by copying backups offsite.

  ### 8. Unique Backup & Recovery solution including a state of the art  instant recovery option!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Unitrends Backup and Recovery?**

Unitrends Backup and recovery offers unique features that are hard to find in any competitive solution. There are constant updates offering new features and security enhancements, as well as bug fixes. Unitrends Backup and recovery offers unique features that are hard to find in any competitive solution. What we think is amazing is the offered capability if instant recovery. This is where you get to select any of the available image based backups you have made and boot it up on the appliance itself (if you have one as we do) or on any hypervisor. This can be done either in audit mode to check the backup image or in productive mode as a disaster recovery scenario!

**What do you dislike about Unitrends Backup and Recovery?**

It takes a bit longer than expected for the fixes for identified bugs to be released.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery is our main backup solution for all our on-premise servers. Once you have setup your backup jobs you are done. All is automated. Backups can be stored in the local storage if you have a backup appliance as we do. You get reports about the backups daily and you only have to check failed backup jobs. Compared to our previous backup solution it has saved us a lot of time, as we rarely need to intervene!

  ### 9. It's gotten me out of a few jams, but recently put me in one

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** August 03, 2023

**What do you like best about Unitrends Backup and Recovery?**

I do like some of the new interface improvements and tech support is usually very knowledgeable so you don't have to get transferred from department to department when an issue arrives.

**What do you dislike about Unitrends Backup and Recovery?**

Retention is the big issue here.  I'm not sure when this changed, but in the past, when the device was full, it would clear out the oldest backups in order to complete a new backup.  A few months ago, my device decided to just arbitrarily delete the most recent 2 months of backups in order to create space.  That certainly was not expected and tech support says that is now "normal".  Maybe it is normal, but that is ridiculously unintuitive.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

It has turned into our main short term backup option.  It replaced our tape library years ago and is head and shoulders a better option.

  ### 10. Reliable, Broad Backup Coverage with Centralized Recovery Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 27, 2026

**What do you like best about Unitrends Backup and Recovery?**

What I like best about Unitrends Backup and Recovery is the reliability and broad backup coverage. It supports physical servers, virtual environments, and cloud workloads while providing centralized management and recovery options that help simplify backup administration.

**What do you dislike about Unitrends Backup and Recovery?**

Some parts of the interface can feel dated, and troubleshooting failed backups or storage-related issues can occasionally become time-consuming. Reporting and navigation could also be more streamlined in certain areas.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends helps protect critical systems and data from hardware failure, ransomware, accidental deletion, and disaster scenarios. It improves business continuity by providing dependable backup and recovery capabilities, reducing downtime, and giving confidence that systems and files can be restored quickly when needed.

  ### 11. Reliable All-in-One Backup and Recovery with Fast, Straightforward Restores

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2026

**What do you like best about Unitrends Backup and Recovery?**

Unitrends Backup and Recovery is a reliable, all-in-one solution that makes it easy to manage backups and disaster recovery from a single platform. It does a great job protecting data across on-prem, cloud, and virtual environments, which helps keep everything consistent and secure. The system is known for being dependable, with backups running smoothly and recoveries—whether files or full systems—being quick and straightforward. It also reduces the need for multiple tools by combining backup, replication, and recovery into one solution, which simplifies management and saves time. Features like automation, incremental backups, and centralized reporting make day-to-day tasks easier and more efficient. Overall, it provides strong peace of mind knowing data is protected and can be restored quickly when needed.

**What do you dislike about Unitrends Backup and Recovery?**

Unitrends Backup and Recovery can be a bit clunky to work with at times, especially when it comes to the interface and navigation, which isn’t always the most intuitive and can take some getting used to. Some setups and configurations can feel more complex than expected, and troubleshooting failed backups can be challenging without involving support. There are also occasional performance issues, like slower backups or delays when working with larger environments, and costs can add up depending on storage and scaling needs.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery solves the problem of protecting critical data and ensuring it can be quickly restored in the event of hardware failure, cyberattacks, or accidental loss. By centralizing backup and recovery processes into one platform, it simplifies data protection across different environments. This benefits us by reducing downtime, improving recovery times, and providing confidence that systems and data can be restored quickly, keeping operations running with minimal disruption.

  ### 12. Reliable Backup Solution with Some Usability Challenges

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 05, 2026

**What do you like best about Unitrends Backup and Recovery?**

Unitrends Backup and Recovery is a reliable, all-in-one solution that makes it easy to manage backups and disaster recovery from a single platform. It does a great job protecting data across on-prem, cloud, and virtual environments, which helps keep everything consistent and secure. The system is known for being dependable, with backups running smoothly and recoveries—whether files or full systems—being quick and straightforward. It also reduces the need for multiple tools by combining backup, replication, and recovery into one solution, which simplifies management and saves time. Features like automation, incremental backups, and centralized reporting make day-to-day tasks easier and more efficient. Overall, it provides strong peace of mind knowing data is protected and can be restored quickly when needed.

**What do you dislike about Unitrends Backup and Recovery?**

Unitrends Backup and Recovery can be a bit clunky to work with at times, especially when it comes to the interface and navigation, which isn’t always the most intuitive and can take some getting used to. Some setups and configurations can feel more complex than expected, and troubleshooting failed backups can be challenging without involving support. There are also occasional performance issues, like slower backups or delays when working with larger environments, and costs can add up depending on storage and scaling needs.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery solves the problem of protecting critical data and ensuring it can be quickly restored in the event of hardware failure, cyberattacks, or accidental loss. By centralizing backup and recovery processes into one platform, it simplifies data protection across different environments. This benefits us by reducing downtime, improving recovery times, and providing confidence that systems and data can be restored quickly, keeping operations running with minimal disruption.

  ### 13. Reliable Unitrends Backup & DR with Strong Automation and Centralized Monitoring

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 20, 2026

**What do you like best about Unitrends Backup and Recovery?**

Unitrends is strong for backup and disaster recovery, especially in MSP environments where reliability and recovery options are critical. It provides solid automated backup scheduling, image-based backups, and flexible recovery options including file-level and full system restores. The ability to monitor backups across multiple clients from a centralized dashboard is also very useful for operations.

**What do you dislike about Unitrends Backup and Recovery?**

The interface can feel a bit dated and occasionally unintuitive when navigating deeper configuration settings. Restores and troubleshooting can sometimes require more steps than expected, and performance can vary depending on environment size and configuration complexity.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends solves the problem of ensuring reliable data protection and disaster recovery for client environments. It reduces the risk of data loss by automating backups and providing multiple recovery options when issues occur. This improves business continuity, gives clients peace of mind, and reduces downtime when incidents happen.

  ### 14. Reliable Backups and Fast Recovery with Strong Ransomware Protection

**Rating:** 4.0/5.0 stars

**Reviewed by:** Donovan E. | IT Support, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 30, 2026

**What do you like best about Unitrends Backup and Recovery?**

Reliable backup and fast recovery options with strong ransomware protection. The all-in-one platform simplifies backup management and disaster recovery across environments.

**What do you dislike about Unitrends Backup and Recovery?**

Interface can feel dated and less intuitive, and initial setup/configuration can be time-consuming. Reporting could also be more flexible.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Provides reliable backups and fast recovery to protect against data loss, ransomware, and downtime. It ensures business continuity and reduces risk by centralizing backup and disaster recovery across environments.

  ### 15. Instant Recovery Shines, But Authentication Needs Improvement

**Rating:** 3.5/5.0 stars

**Reviewed by:** Khalid B. | Senior Server Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Unitrends Backup and Recovery?**

I appreciate the instant recovery feature in Unitrends Backup and Recovery, which is really helpful when production is down due to server issues. It allows us to launch the server instantly while it recovers in the background. I also find the initial setup to be easy.

**What do you dislike about Unitrends Backup and Recovery?**

User access permission needs improvement, and LDAPS authentication has not been working for a long time. It's a standard feature that's still missing in recent updates, making us manage users manually.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

I use Unitrends Backup and Recovery for scheduled auto backups and retention by policies, enabling instant and file/drive recovery, which helps when production is down.

**Official Response from Adam Marget:**

> Hi Khalid,

Thank you for the feedback! Glad to hear Instant Recovery is meeting your expectations. With regards to LDAPS, our Product Manager confirmed it's slated for certification in the latter half of this year. If you have any questions, or would like to share any additional feedback with our product team, your AM can coordinate or you can reach out to us at feedback@unitrends.com at any time!

Best, Adam 

  ### 16. A Good Backup Solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Jonathan W. | IT Director, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 29, 2024

**What do you like best about Unitrends Backup and Recovery?**

I haven't touched my setup since I installed it. Everything is working well.

**What do you dislike about Unitrends Backup and Recovery?**

With anything pricing could be better. I have started looking at other options that would better fit within my budget.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

It is providing me a good backup solution

  ### 17. MSP friendly backup software

**Rating:** 4.5/5.0 stars

**Reviewed by:** Shawn L. | Senior Systems Administrator, Small-Business (50 or fewer emp.)

**Reviewed Date:** June 11, 2024

**What do you like best about Unitrends Backup and Recovery?**

I still have no issues with the platform.

**What do you dislike about Unitrends Backup and Recovery?**

I still learn new things from working with support that I feel should be outlined somewhere in the onboarding documentation.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

We spend less time managing backups that we used to with Veeam.

  ### 18. Disaster recovery and business continuity solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Pankaj M. | Technical Lead, Financial Services, Enterprise (> 1000 emp.)

**Reviewed Date:** July 21, 2023

**What do you like best about Unitrends Backup and Recovery?**

Centralised console of uniview provides complete details of backups success and failure ratio. Hence it is easy to maintain the backup inventory. Tickets maintenance has become easy with this tool.

**What do you dislike about Unitrends Backup and Recovery?**

Ransomeware attacks have been increasing these days, to avoid such scenarios the tool must be secured against such attacks.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

It is helping us in protecting the on premise and as well as hybrid cloud VMs. It is providing dc-dr scenario.

  ### 19. Good all in one backup solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Benjamin L. | Systems Network Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 22, 2021

**What do you like best about Unitrends Backup and Recovery?**

It is very stable.  Almost never have to touch it once backups are configured 

**What do you dislike about Unitrends Backup and Recovery?**

The UI has some bugs but nothing that there isn’t a work around for.

**Recommendations to others considering Unitrends Backup and Recovery:**

Great all in one solution

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Backups run and we rarely have failures.  Failures usually self-correct during the next backup.  Pretty much you are able to set it up and monitor the reports for issues.

  ### 20. Great system for backing up multiple clients.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Utilities | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 04, 2025

**What do you like best about Unitrends Backup and Recovery?**

Like that the system is agent/appliance based. Making it harder for ransomware to attack the backup copies.

Does any machine on the network. Not just VMs.

Central dashboard to manage all clients and jobs.

**What do you dislike about Unitrends Backup and Recovery?**

For Linux clients there is no automated update to the agents.

Needs to have a run time Gantt type chart of all jobs (including backup copy) to be able to better schedule the loads for multiple backup in parallel.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Able to perform multiple server backups in a minimum window and make copies for local offsite storage.

  ### 21. Great Product with lots of features to make backup and recovery a breeze.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Keith H. | Sr. Network and Systems Administrator, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 22, 2024

**What do you like best about Unitrends Backup and Recovery?**

The product is rock solid and support is second to none. We always have a positive experience 

**What do you dislike about Unitrends Backup and Recovery?**

Smoother rollouts and upgrades but seemless from a maintenance side of things.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

It has made the time to recover from a disaster much more tolerable.

  ### 22. Decent solution but not as robust as competition

**Rating:** 3.5/5.0 stars

**Reviewed by:** John J. R. | Manager of Information Technology and Security, Small-Business (50 or fewer emp.)

**Reviewed Date:** August 02, 2022

**What do you like best about Unitrends Backup and Recovery?**

The solution has maintained its ease of use yet has increased the robustness of its service offering 

**What do you dislike about Unitrends Backup and Recovery?**

Again, the GUI could be a little smoother. Further integration into my Entra/AAD tenant would be ideal

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

It is a good on-prem backup solution. It provides nice scheduling capabilites and reporting

**Official Response from Adam Marget:**

> Hi John, 

Thank you for the feedback! We strive to take all reviews, positive and negative, into consideration as we work to deliver the best solutions possible to our users. I understand the frustration with the appliance's inability to protect SaaS data. We hear from a lot of folks that are tired of jumping through multiple products to accomplish backup for all of their different workloads. Our sister company, Spanning (https://spanning.com) is a purpose-built cloud-to-cloud backup solution built to protect SaaS apps like Microsoft 365, Google Workspace and Salesforce. While it is a standalone product like Unitrends, our appliances, Spanning backup and Unitrends Endpoint backup can all be managed through a single global portal, UniView (https://www.unitrends.com/products/uniview), which centralizes management and provides SSO into each of the various backup applications an organization is using. UniView is entirely free to set up and use, if you're interested in learning more, please contact your account manager or else you can reach me at feedback@unitrends.com.

Thanks again for sharing your experience with us!
-Adam

  ### 23. Unitrends BC\DR

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bernard  G. | Client Sites Supervisor , Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2023

**What do you like best about Unitrends Backup and Recovery?**

Love the portal in order to see all appliances and to test restores automatically.

**What do you dislike about Unitrends Backup and Recovery?**

Seeing the restore test could be easier to access.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

We always had issues with backups completing successfully and storage issues.

  ### 24. Reliable Data Protection, Easy Recovery

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ameen R. | Sr. I T Security Specialist, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Unitrends Backup and Recovery?**

I like how Unitrends Backup and Recovery recovers folder structure and offers ease of access and recovery.

**What do you dislike about Unitrends Backup and Recovery?**

Of course there is always room for improvement. I would like to see improvements in 2FA authentication and scalable storage.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery protects against data loss, corruption, and deletion. I like its ease of access and recovery, and it effectively preserves folder structure.

  ### 25. Pleasant find

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** February 23, 2021

**What do you like best about Unitrends Backup and Recovery?**

Unitrends has simplified some of our processes and created simpler tasks as a result. Unitrends was a great find several years ago as we made the switch and have been happy with the decision. We have upgraded twice and each version makes our IT jobs easier.

**What do you dislike about Unitrends Backup and Recovery?**

There are many backup solutions pitched at us that say they can do this and that. Since Unitrends has become part of the Kaseya lineup, we have lost a little personal service and the costs have went up.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Standard Backups.  We found that Unitrends was a better fit for our environment.

  ### 26. Set It and Forget It Backup Solution That Just Works

**Rating:** 5.0/5.0 stars

**Reviewed by:** Don S. | IT Mgr, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Unitrends Backup and Recovery?**

I like that Unitrends Backup and Recovery is a 'set it and forget it' solution, making it very straightforward to use. It just works without much hassle, and the initial setup was very easy.

**What do you dislike about Unitrends Backup and Recovery?**

Price could be cheaper

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

I use Unitrends Backup and Recovery for cloud backup and disaster recovery.

  ### 27. Easy to Configure, but Renewal and Support Failures Drove Us Away

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Unitrends Backup and Recovery?**

It did what it was supposed to do, is easy to configure and understand, seems to 'just work'.

**What do you dislike about Unitrends Backup and Recovery?**

Accounts teams ghosted us, SHI failed our renewal, we have moved to Rubrik due to this.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

None now, IF they had account teams that cared about the customer they would have better luck.

  ### 28. Rock-Solid Backups and Restores You Can Trust

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 23, 2026

**What do you like best about Unitrends Backup and Recovery?**

The solution is rock-solid on both the backup side and, more importantly, the restore side.

**What do you dislike about Unitrends Backup and Recovery?**

There isn’t much I don’t like about it; maybe the GUI could use a refresh.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

We deal with missing or moved files caused by users almost every week.

  ### 29. Mailbox Restore to an Earlier Date Is a Lifesaver

**Rating:** 5.0/5.0 stars

**Reviewed by:** Tyler A. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 29, 2026

**What do you like best about Unitrends Backup and Recovery?**

Being able to restore and end users mailbox from and earlier date is a lifesaver

**What do you dislike about Unitrends Backup and Recovery?**

I do it have any dislikes currently with the backup and recovery

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Saving time is the biggest benefit in helping resolve customer issues

  ### 30. switched after the incresed cost, lowering storage size. and would rather take 5 minutes to talk about my "needs" but push their cloud programs.

**Rating:** 0.5/5.0 stars

**Reviewed by:** Garret H. | IT Director, Enterprise (> 1000 emp.)

**Reviewed Date:** March 02, 2021

**What do you like best about Unitrends Backup and Recovery?**

When we did use it, it was a great system, easy to use and recover from.

**What do you dislike about Unitrends Backup and Recovery?**

our rep was more concerned on selling additional features than listen to our actual needs.

**Recommendations to others considering Unitrends Backup and Recovery:**

Talk with their customer service people. The team is excellent and quick at answering any questions!

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Daily backups along with incremental backups is a necessary for us and our admin teams. If we need a specific file recovered we can quickly and painlessly. Twice our school was hit with ransomware. Within a few days everything was cleaned up and recovered prior to the attack. Without Unitrends I have no clue what we would've done.

  ### 31. Unitrends - Backup & Disaster Recovery Solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Heena A. | Senior Technical Analyst, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 25, 2023

**What do you like best about Unitrends Backup and Recovery?**

It’s integration with AI - uses AI & automation to monitor backups and smart alerting system ( detects if backup may fail in future due to storage or some other issues )

**What do you dislike about Unitrends Backup and Recovery?**

It’s not fully optimized for modern cloud inventions.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

It simplifies the backup approach

  ### 32. Incremental Forever is great.  Good compression

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 01, 2021

**What do you like best about Unitrends Backup and Recovery?**

The incremental forever backup is great!  Normally works without any interaction like other backup solutions we have used.

**What do you dislike about Unitrends Backup and Recovery?**

We utilize cold back and sometimes it drops

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

time to backup is imperative and great with the incremental forever option

  ### 33. Easy to use back up and recovery

**Rating:** 4.5/5.0 stars

**Reviewed by:** Allan E. | IT Support Specialist / VoIP Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** August 02, 2022

**What do you like best about Unitrends Backup and Recovery?**

Very reliable appliance that works without constant checking or intetactions.  

**What do you dislike about Unitrends Backup and Recovery?**

Make the UI a bit more user friendly and easier to navigate.  Maybe offer quick click buttons to take you user to specific task(s).

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Currently, we are using this product to back up our servers and file storage.  With this appliance, there is no longer a need to swap out tapes or other forms of media.

  ### 34. It Just Works—Reliable Cloud Backups

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 21, 2026

**What do you like best about Unitrends Backup and Recovery?**

It just works, always works.   Has cloud backup option

**What do you dislike about Unitrends Backup and Recovery?**

to the best of my knowledge i can't restore a single file on a linux server

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

getting backups offsite by using cloud

  ### 35. Unitrend Thanks

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 16, 2026

**What do you like best about Unitrends Backup and Recovery?**

When a server issue occurs due to problems such as ransomware, rapid recovery is possible.

**What do you dislike about Unitrends Backup and Recovery?**

People who are not familiar with PCs have difficulty with recovery.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Reduced server recovery time

  ### 36. Great step forward from Datto Endpoint Backup V2 but still flawed

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 28, 2025

**What do you like best about Unitrends Backup and Recovery?**

We haven't had to do very many restores with the software yet, but the few BMRs that I have done have been incredibly smooth and painless (ESPECIALLY compared to Datto Endpoint Backup V1). The deployment process is very painless (when it works) with Datto RMM integration. The restore UI in the web portal is incredibly intuitive and works incredibly well.

**What do you dislike about Unitrends Backup and Recovery?**

There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard sorts all devices by hostname by default. I don't know hostnames for all of our clients devices off the top of my head. I have to change the sorting to "organization" every time I open the dashboard. There are other mildly annoying things, like the inability to adjust throttle settings on individual devices without creating an entirely new policy. We've created an unthrottled policy to temporarily use when devices need to be unthrottled (ie getting an initial backup on a device that's in our shop) but it would be very nice to be able to just say "unthrottle this device for 24 hours" without having to manually switch around backup policies. There is also just the fact that the UI is generally pretty unintuitive based on all of the other techs here that don't have to use it that frequently. Incredibly frustrating, but ultimately kind of a "death by 1000 papercuts" situation.
There are actual problems that aren't just annoyances that occur multiple times a day, like the lack of any troubleshooting info that I can find for devices that have thrown errors or aren't backing up despite being online. There's also the fact that, from what I've gathered from the support tickets I've created, most troubleshooting has to be done while fully accessing the target PC (either in person or via remote desktop). Most of our clients hate getting a call saying "hey we need to interrupt your work day to poke around and fix your backups" and and up having us put it off for days/weeks if it doesn't have regular active hours that we can work around.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

It solves the fact that Datto Endpoint Backup V1 was missing tons of crucial features. It benefits me by more-or-less working smoothly to back up our clients devices.

  ### 37. Very easy to use

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 15, 2022

**What do you like best about Unitrends Backup and Recovery?**

Customer service is great but dont know after kaseya took over 

**What do you dislike about Unitrends Backup and Recovery?**

Yes, that would be easy for non tech people to understand 

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

backing up vms and files and files level recovery is the best

  ### 38. Great Logs and Manageable Assets, but Support Response Can Be Slow

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 20, 2026

**What do you like best about Unitrends Backup and Recovery?**

Overall good experience, good Logs, easily managable assets

**What do you dislike about Unitrends Backup and Recovery?**

Support takes some time to connect. We have to wait for 1 hr

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Backup Faulure

  ### 39. Reliable and User-Friendly Backup Solution for Business Continuity

**Rating:** 5.0/5.0 stars

**Reviewed by:** julio.duran@daly.com D. | Imaging Server Engineer, Small-Business (50 or fewer emp.)

**Reviewed Date:** May 19, 2025

**What do you like best about Unitrends Backup and Recovery?**

I use two Recovery-9032S appliances to back up and replicate our VMware infrastructure to a remote office, and I couldn’t be happier with the performance. It works exactly as intended—reliable, efficient, and easy to manage. The customer support has been consistently responsive and helpful whenever I’ve needed assistance. Unitrends has already proven its value multiple times by enabling fast and successful recovery of VMs tailored to the unique needs of our VMware-only environment.

**What do you dislike about Unitrends Backup and Recovery?**

Would like to also see support for Proxmox if possible given the situation of VMware after being purchased by Broadcom.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery is addressing our need for reliable and efficient data protection within a fully VMware-based environment. It simplifies backup and disaster recovery processes by providing seamless integration with our VMware infrastructure, allowing us to automate backups, monitor performance, and quickly restore virtual machines when needed. This has greatly reduced our downtime risk and administrative overhead, ensuring that our critical systems and data are consistently protected and readily recoverable.

  ### 40. A Comprehensive Backup Solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.)

**Reviewed Date:** August 03, 2022

**What do you like best about Unitrends Backup and Recovery?**

Robust protection against cyber attacks, reliable backup and restore functions, and I understand the product has become more user friendly.

**What do you dislike about Unitrends Backup and Recovery?**

My enterprise is now using Druva.for its encryption capabilities, speed in daily backup operations, and user friendliness in setting up backup and restore operations.  

**Recommendations to others considering Unitrends Backup and Recovery:**

Do your homework when searching for an application.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Ability to protect data from loss. Compatible with the latest organizational devices.

  ### 41. Backup product works well. A little cumbersome to setup.

**Rating:** 3.0/5.0 stars

**Reviewed by:** Dan B. | Director of Information Technology, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 17, 2025

**What do you like best about Unitrends Backup and Recovery?**

Backups always worked flawlessly. Only had failed jobs when it was our fault.

**What do you dislike about Unitrends Backup and Recovery?**

Setting up backups and restoring data was a little tricky at first. Once we had it setup it was easy to figure out.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

We needed a solution that supported  iSCSI passthrough within each virtual machine. Unitrends was the only product at the time that supported this feature. We continued to build upon our needs with the added features available.

  ### 42. All-in-One Backup Solution But Lacking Exchange Backup Abilities

**Rating:** 2.0/5.0 stars

**Reviewed by:** Ben S. | Senior Systems Engineer / Infrastructure Architect, Information Technology and Services, Enterprise (> 1000 emp.)

**Reviewed Date:** September 06, 2019

**What do you like best about Unitrends Backup and Recovery?**

Interface and agents are good, but restores are slow and no longer supports Microsoft Exchange Server. 

**What do you dislike about Unitrends Backup and Recovery?**

Increase restore performance, provide better integration with MSSQL and Microsoft Exchange Server. 

**Recommendations to others considering Unitrends Backup and Recovery:**

For Education and SMB they are an excellent product. Support and always been great. 

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Solves all our backup and restore needs, minus the ability to backup and recover Exchange.

**Official Response from Adam Marget:**

> Hi Ben,

Thank you for your review. I'm glad to hear you've had a positive experience using our solution and working with our support team. If Exchange backup is still a challenge for you, some of our newer releases may help close that gap. When we released our v10.4, it came with the release of our image-level agent. The image agent uses VSS Aware and VSS Full to preserve logs, truncate logs, and quiesce applications like Exchange and SQL for application consistency. If running virtualized Exchange, we may be able to use our host-level backups. I've provided a link below that expands on some of these options. If of interest, I'd encourage you to explore these options with your account manager and our sales engineering team. 

If you have any questions or other feedback you'd like to share with our team, please feel free to write Adam at feedback@unitrends.com  

  ### 43. Had a lot of issues regarding disaster recovery and encryption

**Rating:** 1.0/5.0 stars

**Reviewed by:** Robert P. | IT infrastructure admin, Small-Business (50 or fewer emp.)

**Reviewed Date:** November 25, 2022

**What do you like best about Unitrends Backup and Recovery?**

nothing new because we no longer use unitrends

**What do you dislike about Unitrends Backup and Recovery?**

I dont know of anything since we no longer use it

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

We use it to backup our server virtual machines

  ### 44. It's very predictive

**Rating:** 4.0/5.0 stars

**Reviewed by:** Jonathan A. | Senior Desktop Architect, Enterprise (> 1000 emp.)

**Reviewed Date:** August 10, 2023

**What do you like best about Unitrends Backup and Recovery?**

I've done a little testing with it but so far it's letting me down a bit with the UI.

**What do you dislike about Unitrends Backup and Recovery?**

Simplify the UI so it is more consolidated.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

It's a lot more expensive to recover from a cyberattack than having a good back up program.

  ### 45. Unitrends backup and recovery

**Rating:** 5.0/5.0 stars

**Reviewed by:** Prashant S. | professional technology analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** July 31, 2023

**What do you like best about Unitrends Backup and Recovery?**

I really like the virtual disk export feature which supports VMDK, VHD, VHDX almost all vm backups

**What do you dislike about Unitrends Backup and Recovery?**

It can improve the report customization, more granular user permission to manage tool.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

I can backup the endpoint, physical servers, virtual servers any kind of system.

  ### 46. Best Backup For Enterprise

**Rating:** 5.0/5.0 stars

**Reviewed by:** Justine Z. | Technical Solutions Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 09, 2024

**What do you like best about Unitrends Backup and Recovery?**

Easy to set up and configure, the appliance can start backing up all assets within minutes. It supports a wide range of operating systems, including legacy versions, and offers 24/7 support with quick escalation for any issues..

**What do you dislike about Unitrends Backup and Recovery?**

Push agent update. There's a lot of configuration required before deploying the update, which makes the process more complicated. Additionally, many tasks can be done in the backend, but only the support team has access to handle them.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends Backup and Recovery is addressing the challenge of data loss by providing quick and reliable rollback restores. In the event of data loss incidents, this solution allows for data recovery within minutes, minimizing downtime and ensuring business continuity.

  ### 47. Only used for a short time but great so far.

**Rating:** 1.5/5.0 stars

**Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 11, 2023

**What do you like best about Unitrends Backup and Recovery?**

The Uniview dashboard really gives me complete access to everything related to our backups.  It is great to see everything in one place and not need to access each application independently.

**What do you dislike about Unitrends Backup and Recovery?**

After being bought by Kaseya, it caused a lot of duplication.  We have Kaseya VSA and UniView, which appear to do the same functions but are completely separate applications.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends is backing up our M365.  Microsoft advertises that users need their own backups and Unitrends solves that issue in an efficient way.  We can create new users in M365 and they are automatically added to our backups.

  ### 48. Unitrends is very easy to understand and use.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 07, 2025

**What do you like best about Unitrends Backup and Recovery?**

The UI is very intuitive and has all the information needed.

**What do you dislike about Unitrends Backup and Recovery?**

Updating the local agent on all the VMs can be time consuming.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Unitrends backup make the information systems compliant with our industries regulation and our corporate rules.   It also makes employee accidental file deletions easy to recover.

  ### 49. Confusing and bad support

**Rating:** 0.0/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 18, 2024

**What do you like best about Unitrends Backup and Recovery?**

Managing salesforce backups can be done in one place

**What do you dislike about Unitrends Backup and Recovery?**

The uniview portal feels half baked. Have to submit help tickets to configure to customers and assign salesforce backup licenses. They keep changing portals and do not provide very much help with migrating and accessing the different portals. Support tickets just provide more documentation instead of solutions.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

Provides a way to backup and restore salesforce data and metadata.

  ### 50. Unitrends has been an efficient backup solution

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** June 04, 2024

**What do you like best about Unitrends Backup and Recovery?**

The deduplication/compression for VM workloads seems to be effective in utilising the size of the Unitrends applicance disk storage, and the reporting/alerting seems good. The ability to gain remote access to the applicance tunnelled through the cloud management interface has been a plus.

**What do you dislike about Unitrends Backup and Recovery?**

We were surprised on arrival that the actual amount of physical storage space for backups on the Unit was not as much as advertised (to a deficit of around 20%) due to a large OS partition. Would suggest being mindful of that when sizing the device. Additionally, we have found the device backups seem to be sensitive to things like pending OS updates on VMs or the hypervisor, requiring a reboot of the production environment for backups to resume.

**What problems is Unitrends Backup and Recovery solving and how is that benefiting you?**

The previous backup solution that we were using required management of cloud backup hosting resources, and the backup chain size seemed to be blooming exponentially requiring ongoing maintenance. Moving to the Unitrends appliance seems to be far more effiicent for both retention of on-premises backups, and the fact that offsite/cloud backups are retained on a year-retention basis meaning no need to manage that storage.


## Unitrends Backup and Recovery Discussions
  - [What does Unitrends Backup do?](https://www.g2.com/discussions/what-does-unitrends-backup-do) - 2 comments

- [View Unitrends Backup and Recovery pricing details and edition comparison](https://www.g2.com/products/unitrends-backup-and-recovery/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+23%3A04%3A10+-0500&secure%5Bsession_id%5D=e552383a-311e-4960-89e0-73267b3e3b3e&secure%5Btoken%5D=14133d35d2489aaeacd8f9ed6a23f241b9bdf993e2767c658d501e2770840ccd&format=llm_user)
## Unitrends Backup and Recovery Integrations
  - [Autotask](https://www.g2.com/products/autotask/reviews)
  - [Compliance Manager GRC](https://www.g2.com/products/compliance-manager-grc/reviews)
  - [Datto RMM](https://www.g2.com/products/datto-rmm/reviews)
  - [IT Glue](https://www.g2.com/products/it-glue/reviews)
  - [Kaseya BMS](https://www.g2.com/products/kaseya-bms/reviews)
  - [Kaseya VSA](https://www.g2.com/products/kaseya-vsa/reviews)
  - [RapidFire Tools](https://www.g2.com/products/rapidfire-tools/reviews)
  - [Spanning Backup](https://www.g2.com/products/spanning-backup/reviews)
  - [VMware vSphere](https://www.g2.com/products/vmware-vsphere/reviews)

## Unitrends Backup and Recovery Features
**Administration**
- Alerts/Notifications
- Security and Compliance
- Administration Console

**Compatibility **
- File Server Backup
- Database Server Backup
- Virtual Machines
- Repository Models

**Functionality**
- Real-time Sync
- Storage Capacity
- Remote Backup
- Versioning
- Mobile Backup Application

**Functionality**
- Real-time Sync
- Storage Capacity
- Remote Backup
- Versioning

**Functionality**
- On Premises Recovery
- Cloud Recovery
- Prior State Recovery
- Recovery Automation
- Replication

**Solution Provision**
- Service Provision
- Pay by Usage
- System Failover
- Off-Site Data Storage
- Data Replication

**Functionality **
- Incremental Backup
- OS Boot Recovery
- Bootable Disk
- Online Restore

**Management**
- Disaster Recovery
- Remote Backup
- Storage Formats
- Scheduled Backups
- On-Demand Restoration

**Operations**
- Service Management
- Workflow Management
- IT Discovery
- Intelligent Automation

**Management**
- Disaster Recovery
- Storage Capacity
- Remote Backup
- Activity Monitoring

**Compatibility **
- Disk Backup
- Local Backup
- Storage Formats

**Compatibility **
- Endpoint Variety
- SaaS Application Variety
- Storage Formats

**Management**
- Local Management
- Infrastructure Compatibility
- Solution Integration
- Real-Time Analytics
- RTO and RPO Management

**Management**
- Infrastructure Compatibility
- Solution Integration
- Real-Time Analytics
- RTO and RPO Management

**Performance**
- Multiple Backup Versions
- Unlimited Backup
- Deduplication
- Lag Free Operation

**Reporting**
- Activity Monitoring
- Documentation
- Alerts/Notifications

**Recovery**
- Disaster Recovery
- On-Demand Restoration
- Incident Reports

**Compliance**
- Security Standards
- Cloud Data Protection
- Data Deduplication

**Management**
- File Sharing
- Security Standards
- Encrypted Storage

**Management**
- File Sharing
- Security Standards
- Encrypted Storage

**Agentic AI - Disaster Recovery as a Service (DRaaS)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Agentic AI - Disaster Recovery**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - PC Backup**
- Autonomous Task Execution
- Cross-system Integration
- Proactive Assistance
- Decision Making

**Security**
- Data Encryption
- Security and Compliance
- Deduplication 

**Agentic AI - IT Resilience Orchestration Automation (ITRO)**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - SaaS Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Agentic AI - Server Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

**Agentic AI - Online Backup**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance
- Decision Making

## Top Unitrends Backup and Recovery Alternatives
  - [Veeam Data Platform](https://www.g2.com/products/veeam-data-platform/reviews) - 4.6/5.0 (680 reviews)
  - [Cove Data Protection](https://www.g2.com/products/cove-data-protection/reviews) - 4.5/5.0 (420 reviews)
  - [Druva Data Security Cloud](https://www.g2.com/products/druva-data-security-cloud/reviews) - 4.7/5.0 (723 reviews)

