# Una by Polydom Reviews
**Vendor:** Polydom  
**Category:** [Concierge Software](https://www.g2.com/categories/concierge)  
**Average Rating:** 5.0/5.0  
**Total Reviews:** 1
## About Una by Polydom
Una is an AI digital employee who handles guest communication and end-to-end bookings for short-term rentals (STRs) and hotels that increases direct bookings and automates 24/7 guest support. Managing constant inquiries, multiple languages, and OTA commissions can overwhelm teams. Una responds instantly via voice, phone, and chat with natural, human-like conversations, ensuring no request is missed. Key capabilities with real outcomes: • 24/7 multilingual support (99 languages): Serve global guests without hiring more staff. • Direct booking automation: Convert inquiries into confirmed reservations with payment links and emails. • PMS integration: Access real-time availability and reservation updates. • Centralized property knowledge: Deliver accurate, consistent answers every time. • Smart task assignment: Send tasks via HNext, WhatsApp, or Telegram for faster operations. • Lead capture: Collect guest details to grow repeat bookings. • Streamline operations, reduce OTA dependency, and elevate guest experience. Book a demo to see Una in action: https://polydom.ai




## Una by Polydom Reviews
  ### 1. Fast, Human-Like Guest Messaging with a Superb, Responsive Team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 03, 2026

**What do you like best about Una by Polydom?**

Una handles guest messages 24/7 in a way that feels genuinely human, and Polydom reacts fast with practical improvements. The implementation process was fast, efficient and simple. 
Polydom’s team is attentive, fast on updates, and full of practical suggestions.

**What do you dislike about Una by Polydom?**

Nothing whatsoever. For me it's one of the most impressive systems, and the team is simply superb in every way.

**What problems is Una by Polydom solving and how is that benefiting you?**

Una is solving our 24/7 guest messaging gap and the language/culture barrier in enquiries.

That benefits us with faster replies, less after-hours pressure on the team, more confidence that guests are looked after, and better capture of bookings and enquiries without someone glued to a phone.



- [View Una by Polydom pricing details and edition comparison](https://www.g2.com/products/una-by-polydom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+09%3A52%3A16+-0500&secure%5Bsession_id%5D=961800bb-a328-425f-b92d-7c48b0cded25&secure%5Btoken%5D=63c6f7454517210b8762b2fe434b3b5a21043c03ec726789cece4855f56c4229&format=llm_user)
## Una by Polydom Integrations
  - [Guesty](https://www.g2.com/products/guesty/reviews)

## Una by Polydom Features
**Administration**
- Reminders
- Calendar
- Inventory Management

**Communication**
- Text Messaging
- Live Chat
- Email Automation

**Guest Services**
- Vendor Database
- Contact Database
- Reservations
- Guest Profiles

**Agentic AI - Concierge**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

## Top Una by Polydom Alternatives
  - [Touch Stay](https://www.g2.com/products/touch-stay/reviews) - 5.0/5.0 (11 reviews)
  - [hotel BookingCenter](https://www.g2.com/products/hotel-bookingcenter/reviews) - 4.4/5.0 (11 reviews)
  - [ALICE](https://www.g2.com/products/alice-alice/reviews) - 4.0/5.0 (10 reviews)