--- title: Una by Polydom Reviews meta_title: 'Una by Polydom Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Una by Polydom works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-09-28' parent_category: name: Hotel url: https://www.g2.com/categories/hotel ---

Una by Polydom Reviews & Product Details

Una is an AI digital employee who handles guest communication and end-to-end bookings for short-term rentals (STRs) and hotels that increases direct bookings and automates 24/7 guest support. Managing constant inquiries, multiple languages, and OTA commissions can overwhelm teams. Una responds instantly via voice, phone, and chat with natural, human-like conversations, ensuring no request is missed. Key capabilities with real outcomes: • 24/7 multilingual support (99 languages): Serve global guests without hiring more staff. • Direct booking automation: Convert inquiries into confirmed reservations with payment links and emails. • PMS integration: Access real-time availability and reservation updates. • Centralized property knowledge: Deliver accurate, consistent answers every time. • Smart task assignment: Send tasks via HNext, WhatsApp, or Telegram for faster operations. • Lead capture: Collect guest details to grow repeat bookings. • Streamline operations, reduce OTA dependency, and elevate guest experience. Book a demo to see Una in action: https://polydom.ai

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Lubov Kopylenko

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Una by Polydom Integrations

(1)

Integration information sourced from real user reviews.

UH

Verified User in Hospitality

Small-Business (50 or fewer emp.)

3/3/2026

"Fast, Human-Like Guest Messaging with a Superb, Responsive Team"

5/5

What do you like best about Una by Polydom?

Una handles guest messages 24/7 in a way that feels genuinely human, and Polydom reacts fast with practical improvements. The implementation process was fast, efficient and simple.

Polydom’s team is attentive, fast on updates, and full of practical suggestions. Review collected by and hosted on G2.com.

What do you dislike about Una by Polydom?

Nothing whatsoever. For me it's one of the most impressive systems, and the team is simply superb in every way. Review collected by and hosted on G2.com.

What problems is Una by Polydom solving and how is that benefiting you?

Una is solving our 24/7 guest messaging gap and the language/culture barrier in enquiries.

That benefits us with faster replies, less after-hours pressure on the team, more confidence that guests are looked after, and better capture of bookings and enquiries without someone glued to a phone. Review collected by and hosted on G2.com.

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Pricing

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