# TXTImpact Reviews **Vendor:** TXTImpact **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.8/5.0 **Total Reviews:** 11 ## About TXTImpact TXTImpact is a leading multichannel text messaging platform that enables businesses to run bulk messaging campaigns across SMS, MMS, RCS, WhatsApp, and SMS APIs — all from a single, powerful dashboard: TXTImpact Omnihub. Built for modern communication, TXTImpact helps businesses connect, engage, and convert faster with scalable, compliant, and high-delivery messaging solutions. Trusted by over 5,000 businesses, it has earned its reputation as a reliable messaging partner for small and medium-sized enterprises. Launch targeted mass texting campaigns worldwide with advanced segmentation, automation, and real-time analytics. Whether you need broadcast messaging, picture messaging (MMS), rich media RCS campaigns, WhatsApp messaging, SMS gateway integrations, mobile landing pages, text-to-email functionality, or QR code integrations — TXTImpact delivers everything you need to drive instant engagement. With TXTImpact, businesses can streamline promotional campaigns, appointment reminders, customer support, and internal communications through one centralized platform. We provide a wide range of innovative features tailored to your specific needs, seamless integrations with CRM and email platforms, and secure, regulation-compliant messaging backed by a 99.9% uptime guarantee. What sets TXTImpact apart is our commitment to exceptional customer support and ensuring your success at every step. Whether you're looking to enhance engagement, build stronger customer relationships, or drive measurable results, TXTImpact has the tools and expertise to help you achieve your goals. At TXTImpact, we’re not just a messaging provider — we’re your trusted partner in transforming communication strategies and taking your business to the next level. ## TXTImpact Pros & Cons **What users like:** - Users rave about the **ease of use** of TXTImpact, highlighting its intuitive interface and seamless setup for SMS campaigns. (5 reviews) - Users commend the **prompt customer support** of TXTImpact, ensuring a smooth and efficient experience with the platform. (4 reviews) - Users love the **automation features** of TXTImpact, which streamline their SMS campaigns and enhance efficiency. (3 reviews) - Users highlight the **easy integration** options with many platforms, making setup seamless and efficient for SMS marketing. (3 reviews) - Users value the **user-friendly design** of TXTImpact, appreciating its seamless setup and innovative features. (3 reviews) - Users value the **proactive customer support** from TXTImpact, which enhances their experience and effective usage. (2 reviews) - Integrations (2 reviews) - Simple (2 reviews) - Users appreciate the **affordable pricing** of TXTImpact, making it accessible for various budgets and needs. (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users find the **integration issues** limiting, wishing for more options compatible with their existing workflows. (2 reviews) - Users feel the **dashboard issues** and slow registration process hinder their overall experience with TXTImpact. (1 reviews) - Users find the **analytics and reporting lacking** , seeking deeper insights and better CRM tool integration support. (1 reviews) ## TXTImpact Reviews ### 1. Best and affordable SMS Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2025 **What do you like best about TXTImpact?** A very intuitive dashboard, clean and simple UI, and a lot of reliable SMS messaging services, like text to email, mass texting, email to text, etc. Another best thing is that it offers easy integration options, including Salesforce, Mailchimp, and Zendesk. Whenever we faced any issue, TXTImpact offered prompt technical support, which was very helpful. Overall, it's the best tool for marketers, especially when you want to run SMS marketing campaigns with ease. **What do you dislike about TXTImpact?** While it ensures seamless integration, I'd prefer even more integration options and software that are already in my existing workflow. **What problems is TXTImpact solving and how is that benefiting you?** TXTImpact bridges the gap between businesses and consumers, allowing brands to reach customers with their SMS and MMS marketing campaigns, driving sales, engagement, and conversions. ### 2. Best Mass texting Tool with a Lot of other Features **Rating:** 5.0/5.0 stars **Reviewed by:** Ashwini D. | Digital Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2025 **What do you like best about TXTImpact?** Simple and very user-friendly design with plenty of innovative features. The whole setup was seamless, from uploading the contacts to launching bulk sms campaigns; the whole experience was seamless, error-free, and streamlined. The best part was their proactive customer service; they guided us wherever we got stuck. **What do you dislike about TXTImpact?** Although I had a positive experience. But they need to have more integration options available. **What problems is TXTImpact solving and how is that benefiting you?** Easy and Fast 10DLC registration process for Mass Texting Campaigns, and the whole implementation was easy. ### 3. Affordable SMS marketing tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about TXTImpact?** Simple, Clean UI and Easy to use, offers a lot of integration options with third-party tools, and also you can use all the premium innovative features in any plan you choose. Plus, they also provide proactive human-dedicated support throughout the year. **What do you dislike about TXTImpact?** Nothing as such to dislike about, everything works fine and seamless for me. **What problems is TXTImpact solving and how is that benefiting you?** I was looking for a robust, reliable, and easy to use sms marketing tool. Although there are plenty of options available, I needed the one that can do the job in one go without so many settings and configurations. This is where TXTImpact comes to the rescue. The whole sms marketing setup was straightforward and seamless. ### 4. Good Customer Support and Plenty of Features **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 06, 2024 **What do you like best about TXTImpact?** Easy to use, Full of features, Proactive Customer Support, and Easy to integrate. **What do you dislike about TXTImpact?** Need to Update the Dashboard look, and the number registration takes time. **What problems is TXTImpact solving and how is that benefiting you?** Compliance and Phone number registration generally takes time and its quite complex process. But Txtimpact's 10DLC process is Fast and seamless. ### 5. Easy to use, Seamless, and Efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry H. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about TXTImpact?** Simple to use, very user-friendly dashboard, and is full of features. We found it very easy to import contacts and launch bulk SMS campaigns. Its automated sms campaign feature saved a lot of our time. Plus it offers high deliverability, is compliant, and does the job well. **What do you dislike about TXTImpact?** Generally, a positive experience. But the dashboard design or look can be refreshed or updated. **What problems is TXTImpact solving and how is that benefiting you?** Revolutionizes SMS marketing by bringing some innovative features, easy integration options, and staying within budget. ### 6. New but Relible and Affordable **Rating:** 4.5/5.0 stars **Reviewed by:** Pawan K. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2024 **What do you like best about TXTImpact?** Easy to use, Fast and reliable Delivery, Automation, Affordable pricing and Good Customer support. **What do you dislike about TXTImpact?** Analytics and reporting could provide more deeper insights. Need more CRM tool integration support. **What problems is TXTImpact solving and how is that benefiting you?** I was looking for a an affordable Mass Texting tool which should be reliable and also offers a lot of features, TXTImpact turned out to be a great budget friendly tool. ### 7. A Reliable SMS Marketing Solution for Businesses **Rating:** 5.0/5.0 stars **Reviewed by:** snehil p. | CEO, Co Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about TXTImpact?** Mass texting with conditional logic has been our best use in the business. The team also helped us understand how to use it effectively. **What do you dislike about TXTImpact?** API setup and compliance with regulatory body work takes time **What problems is TXTImpact solving and how is that benefiting you?** We needed broadcasting and also wanted to make sure to get delivery report better. With TXTimpact, we got good delivery rates ### 8. Easy to use ! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2021 **What do you like best about TXTImpact?** I love the layout and easy functionality of the program. Makes getting the job done much easier. **What do you dislike about TXTImpact?** Customer service can be hard to reach sometimes **Recommendations to others considering TXTImpact:** Be patient ! It takes time to get used to it but it pays off **What problems is TXTImpact solving and how is that benefiting you?** Helps me reach customers and increase my sales ### 9. Best customer support ever **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley D. | Receptonist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2021 **What do you like best about TXTImpact?** the absolute best part of this software is their customer support . I don't know my way around computers much but I love this software **What do you dislike about TXTImpact?** Nothing so far. Haven't had any issues. The software seems to work great for me. **What problems is TXTImpact solving and how is that benefiting you?** Easy to use. Easy to add contacts and segment them into different groups. ### 10. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary W. | Manager, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2019 **What do you like best about TXTImpact?** Easy to add a group of people at once or a single person. Easy to make specific groups for notifications. **What do you dislike about TXTImpact?** I can say that I've come across any cons for what I use the tool for. So far, so good. Maybe better UX design, but that would be it. **Recommendations to others considering TXTImpact:** I am not very software literate, and when I stumbled getting set up, they were right there to help with phone support. **What problems is TXTImpact solving and how is that benefiting you?** I like this product for the ease of use. The fact that I can customize it quickly is a huge plus, so I'm not using something I don't need. ### 11. Mass Text Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 04, 2019 **What do you like best about TXTImpact?** Ease of use. With TXTImpact messaging services is straightforward to create a text, and either send it now or schedule it for later. Great customer service. **What do you dislike about TXTImpact?** Overall I really like the services of TXTImpact. **Recommendations to others considering TXTImpact:** I recommended TXTImpact Text Message Services to a friend of mine who runs a non-profit with over 100 locations across the US. Immediately we ran into challenges. It turns about another company. They offered the robust platform she needed for her many sites. Unfortunately, the cost was prohibitive. **What problems is TXTImpact solving and how is that benefiting you?** I appreciate the ease of use of the software. ## TXTImpact Discussions - [What is Txtimpact used for?](https://www.g2.com/discussions/what-is-txtimpact-used-for) - 3 comments - [View TXTImpact pricing details and edition comparison](https://www.g2.com/products/txtimpact/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A58%3A31+-0500&secure%5Bsession_id%5D=67f92527-527b-4462-9de6-272bbe80a942&secure%5Btoken%5D=11ac88ea471e2cb338cf589abcc61b353df2850c59fea618c3e0c811bbe58288&format=llm_user) ## TXTImpact Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TXTImpact Alternatives - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) - 4.5/5.0 (2,431 reviews) - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,137 reviews) - [Constant Contact](https://www.g2.com/products/constant-contact/reviews) - 4.1/5.0 (7,195 reviews)