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TurboTenant Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users love the ease of use of TurboTenant, finding the platform seamless and intuitive for managing properties. (76 mentions)
Users value the simplified rent collection process in TurboTenant, enhancing efficiency and professionalism in property management. (45 mentions)
Users value the comprehensive applicant screening by TurboTenant, ensuring the selection of qualified tenants effortlessly. (41 mentions)
Users appreciate the payment ease of TurboTenant, highlighting its simplicity and automation for rent collection. (40 mentions)
Users find TurboTenant's organization capabilities invaluable, streamlining listings, screening, and rent collection in one dashboard. (39 mentions)
Users find the missing features in TurboTenant, such as enhanced design and broader functionality, disappointing. (21 mentions)
Users find limited customization in TurboTenant, wishing for enhanced UX and broader listing options beyond the US. (17 mentions)
Users find the lease management feature lacking, often resorting to other platforms due to bugs and limitations. (11 mentions)
Users struggle with the poor usability of TurboTenant, finding the interface difficult and frustrating to navigate. (11 mentions)
Users find TurboTenant expensive, noting high application fees and additional costs for essential services. (9 mentions)

5 Pros or Advantages of TurboTenant

5 Cons or Disadvantages of TurboTenant

TurboTenant Reviews (103)

Reviews

TurboTenant Reviews (103)

4.6
103 reviews
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DT
David T.
Property Manager
Small-Business (50 or fewer emp.)
"Great Value with Regular Updates, Easy Online Rent Payments, and Helpful Reminders"
5/5
What do you like best about TurboTenant?

Price is good, of course. Regular updates. The ease of getting a tenant paying online with extra fees. The rent due reminders. Building a lease. The messaging capabilities. Many more as well. Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

When I use the Android TT App. If the App is open in the background, if I task switch away from TT, when I task switch back to the App, it doesn't re-open TT. I have to end task and open it again. Also, TT used to put a listing on Zillow. Now it no longer does. I have to do it manually. Also, almost no one ever fills out the pre-screener. Not exactly TT's fault but maybe some thought/work could be put in so that more people feel like they are filling out an actual application that is worth their time. Review collected by and hosted on G2.com.

Lisette P.
LP
Lisette P.
Small-Business (50 or fewer emp.)
"One-Stop Solution for Property Management"
5/5
What do you like best about TurboTenant?

I like that TurboTenant keeps everything in one place for all of my units. It lets me create a P&L and input my expenses, which is really handy. The messaging feature is also great because I can communicate without sharing too much personal information. I haven't had any issues with the software, and being able to access it from my phone or computer is super convenient. It's been interesting and encouraging to learn new rules about rental properties and being a landlord. TurboTenant helps me make sound decisions about my rentals and stay on top of paperwork, which is valuable for both me and my tenants. The initial setup was very easy, and I've enjoyed using it overall. Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

I currently do not have any dislikes about the software. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Streamlined Property Management with Comprehensive Payment Solutions"
5/5
What do you like best about TurboTenant?

I really appreciate TurboTenant because it streamlines everything by putting all my needs in one place. Managing four properties becomes way easier with all the marketing, maintenance, billing, accounting, contracts, and tenant communications centralized. I find it immensely helpful that payment reminders and billing are handled automatically, which is a huge stress reliever. The transparency it offers is fantastic and helps foster better communication with my tenants. I particularly value the lease builder, payment functions, and their support in contract management. TurboTenant truly acts as a one-stop source for efficiently managing my properties, and I couldn't do without it. Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

I'm disappointed they took away the maintenance module, as it was a useful feature for managing maintenance. It's still a great service, but that change was a letdown. Review collected by and hosted on G2.com.

Timothy H.
TH
Timothy H.
Property Owner
Small-Business (50 or fewer emp.)
"Wonderful All-in-One Lease Management, Accounting, and Messaging"
5/5
What do you like best about TurboTenant?

All of it. The lease management, the accounting, the messaging. It is wonderful and I am so glad I found this! Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

This is harder to answer. Initially there were things I disliked, but once I became familiar with the site, and how things work, I had fewer issues. BUT, one improvement option would be to allow property owners to give certain access to property managers. (But not access to everything). Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Efficient Rental Management with Room for Improvement"
4.5/5
What do you like best about TurboTenant?

I love TurboTenant because it's very easy to use, especially when drafting Rental Agreements and addendums. I like that I can create a Lease agreement in less than 30 minutes, which is super convenient when I need to have it signed by tenants or new renters. TurboTenant also helps with rent collection and sends timely reminders to tenants, making it quite efficient for managing rental properties. The initial setup was pretty straightforward too, which I appreciated. Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

I think the cost of TurboTenant could be improved - it would be better if it was cheaper than it currently is. I also have some difficulty with reporting, particularly when split charges are allowed. It shows the rent received, but I struggle to see the rent still owed for that same month. Review collected by and hosted on G2.com.

Verified User
G
Verified User
Small-Business (50 or fewer emp.)
"Streamlined Property Management with Payment Automation"
4/5
What do you like best about TurboTenant?

I appreciate that TurboTenant makes life easy for me as it serves as a centralized platform for tenant management, handling everything from creating a showing to leasing and maintenance. I love the ability to collect rent automatically, which means I don't have to chase tenants every month. TurboTenant offers multiple payment options like credit cards, debit cards, and bank accounts. It also helps me stay connected with my tenants and manage communications efficiently. I use TurboTenant for payments, leasing, and posting rentals on several platforms, which helps me reach more potential renters. The initial setup was smooth, making it easy for me to start using the platform without significant challenges. Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

I think TurboTenant could use more flexibility with customization. It would be helpful to customize various features within the platform. Another thing I'd like to see is the addition of renewal documents. As it stands, I have to create a new leasing document each time, which is a bit inconvenient. A dedicated renewal document would really streamline the process. There were a few small challenges during the initial setup that are typical with using a new product, but overall it was fairly smooth except for those small hiccups. Review collected by and hosted on G2.com.

SS
Sterling S.
Property Coordinator
Mid-Market (51-1000 emp.)
"TurboTenant Makes Payments, Maintenance Requests, and Tenant Listings Effortless"
5/5
What do you like best about TurboTenant?

TurboTenat I log in almost everyday to check payments and requests, and it’s been really helpful for staying on top of notifications and communications.

The maintenance request feature is something I didn’t expect to rely on so much, but now it feels essential.

Tenants can submit issues directly there, and I am able to track everything in one place without depending on what’sApp messages or phone calls. The Integration with listing platforms also makes it easier to find tenants faster, since I don’t have to post manually everywhere. Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

Getting started with turbo tenant was very easy and it made the onboarding process feel smooth and straightforward from the beginning . I honestly haven’t found anything to dislike about TurboTenant. Review collected by and hosted on G2.com.

DC
Danielle C.
Real Estate Associate
Mid-Market (51-1000 emp.)
"Consistent Workflows and Reliable Reporting in One Dashboard"
4.5/5
What do you like best about TurboTenant?

I like having consistent processes in place applications, screaning, lease signing, and rent tracking all follow the same workflow, which makes everything much easier to mange. The reports are detailed enough for me to make quick, level headed decisions about tenants, while still feeling confident that the data is accurate and reliable. It also helps that everything is accessible from a single dashboard, so I don’t have to keep switching between different platforms. Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

Sometimes the system feels a solw, particualry when I’m trying to tweak workflows or change how listings are displayed. In mu day to day professional work, I’m used to continually improving and fine tuning the way things are set up, so the limited flexibility here can feel restrictive from time to time. Review collected by and hosted on G2.com.

Paul B.
PB
Paul B.
Senior Application Engineer
Small-Business (50 or fewer emp.)
"All-in-One Landlord Tool That Covers Everything End-to-End"
4.5/5
What do you like best about TurboTenant?

The ability to have everything needed from beginning to end as a landlord Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

That it has to be paid yearly. I prefer month to month - as sometimes my tenants do. Or at least pro-rate your plans Review collected by and hosted on G2.com.

LP
Laura P.
Property Manager
Mid-Market (51-1000 emp.)
"Straightforward Portal That Simplifies Rent, Leases, and Tenant Communication"
4.5/5
What do you like best about TurboTenant?

It makes the everyday tasks simple collecting rent, managing leases, and communicating with tenants all happen right in the portal. I rely on it almost exclusively at this point. The interface is very straightforward, which is a relief because property management can already get easy complicated. I also don’t feel like I have to keep checking things constantly, and that saves me some mental effort. Review collected by and hosted on G2.com.

What do you dislike about TurboTenant?

The reporting could be better. It works, but it feels a basic especially if you want to track income over time or export more detailed data. I’d also appreciate more flexibility to tailor listings layouts layouts, and custom fields, and adjust how information is displayed. Overall that area could definitely use improvement. Review collected by and hosted on G2.com.