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Tugger Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users commend Tugger's exceptional customer support, which significantly enhances their experience and resolves issues promptly. (4 mentions)
Users appreciate the easy accessibility of Tugger's reporting suite, enhancing data insights for both internal and external stakeholders. (2 mentions)
Users value Tugger's expertise in data analysis, leading to accurate and customized BI reporting solutions. (2 mentions)
Users highlight the ease of use of Tugger, praising its intuitive setup and seamless report generation capabilities. (2 mentions)
Users commend Tugger for its easy API integration and excellent support, enhancing reporting capabilities with Power BI. (2 mentions)

Top Pros or Advantages of Tugger

Tugger Reviews (5)

Reviews

Tugger Reviews (5)

4.8
5 reviews
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Verified User in Electrical/Electronic Manufacturing
IE
Verified User in Electrical/Electronic Manufacturing
Small-Business (50 or fewer emp.)
"Easy Setup and Excellent Support That Delivers"
5/5
What do you like best about Tugger?

Very easy to use and set up, the support is very good Review collected by and hosted on G2.com.

What do you dislike about Tugger?

to be honest, nothing it does what it says Review collected by and hosted on G2.com.

RR
Rebecca R.
Virtual Finance manager.
Mid-Market (51-1000 emp.)
"Fantastic company dedicated to getting the best from your data."
5/5
What do you like best about Tugger?

Tugger is a fantastic team dedicated to getting the best from your data. They're experts in data extraction and BI reporting; producing BI reports that help generate action. They're friendly and helpful nothing is too much trouble. We are super proud of the reporting suite produced with Tugger and we can't wait to role it out, in the new portal making the reports easily accessible to our organisation and our external clients. Review collected by and hosted on G2.com.

What do you dislike about Tugger?

The upload of reports not the easiest howeverthe team are on hand, and happy to help with walk through it step by step. They're also looking at new ways to make the process easier. Review collected by and hosted on G2.com.

Verified User in Management Consulting
UM
Verified User in Management Consulting
Mid-Market (51-1000 emp.)
"Tugger support is second to none"
5/5
What do you like best about Tugger?

We've been impressed with Tugger since we initially found it after looking for a pre-built API solution to use with Harvest (time billing system) and Power BI. Tugger's guidance and Power BI templates make connecting and extracting insights easy, without the hassle of setting up your own API key and having to build measures and calculated columns on your own.

We found some reporting discrepancies between our Power BI report and direct Harvest extracts. The Tugger support team went above and beyond to review both our Power BI and Excel reports to help us pinpoint where some of the issues were occurring.

Excellent product, excellent support. Review collected by and hosted on G2.com.

What do you dislike about Tugger?

There may be differences between your Power BI reporting and Harvest exports, but this can be accounted for as long as your team is aware. Review collected by and hosted on G2.com.

Verified User in Construction
AC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Fantastic data insight through Power BI"
4/5
What do you like best about Tugger?

Tugger has been transformative in interpreting our data from Simpro and putting this information into simple to use, bespoke Microsoft Power BI Reports. As well as the free Simpro reports, we commissioned Tugger to produce bespoke reports for us. This has enabled us to present the data how we want to see it, both visually and how we use Simpro. This has meant the reports are much more accurate and can be relied on. The team are always on hand to answer questions, support in report implementation. The turnaround time on bespoke reports is also excellent. Review collected by and hosted on G2.com.

What do you dislike about Tugger?

There is nothing to dislike about Tugger. Overall we are very happy. Review collected by and hosted on G2.com.

JD
Jason D.
Commercial Manager
Small-Business (50 or fewer emp.)
"Tugger helped us create PowerBI reports for our CASH management system"
5/5
What do you like best about Tugger?

Excellent help in the setup process, we have only had one issue with syncing since which was swiftly resolved by the Tugger team. Review collected by and hosted on G2.com.

What do you dislike about Tugger?

Nothing that we have experienced so far. Review collected by and hosted on G2.com.