TrustWorks Reviews & Product Details

The platform offers end-to-end privacy workflows, featuring automated evidence collection and streamlined approval processes. Review collected by and hosted on G2.com.

The process of setting up and implementing workflows and surveys requires a bit of planning effort, especially during the design phase. Careful planning and attention to detail are necessary to ensure streamlined and optimized processes. Review collected by and hosted on G2.com.

Adjusting TW tool to fit our individual needs - the TW Team does their best to accommodate all our requests. Review collected by and hosted on G2.com.

Sometimes the system works slow (in case of a lot of Tasks that need to be approved, it takes more time that I would want it to) Review collected by and hosted on G2.com.

The software is very user-friendly and is designed to solve the problems faced by privacy practitioners. Trustworks understand the problems faced by privacy professionals.

The Trustworks customer support is first-class. Review collected by and hosted on G2.com.

The AI governance solution needs to evolve further with the implementation of the EU AI Act. Review collected by and hosted on G2.com.

When we had a demo, I was really surprised by the way the platform was set up. They are miles away from what we saw in the market, really.

The UI and UX are straightforward and super clever. The platform is much lighter than the clunky approach favored by others, but its features are much more intelligent. Their features, integrations and workflows save us a load of time and lead to much better results.

Their customer success team is impressive, and integration was super easy. Moving our ROPA from our previous platform to TrustWorks and setting up our DSAR took no time, and they even suggested tweaks that immediately improved our approach.

In a nutshell, the platform is super impressive, and their team is a great partner. Review collected by and hosted on G2.com.

We have no downsides so far. They are keen on listening to suggestions for improvements, understanding how we use each module, and learning what they can do next. Review collected by and hosted on G2.com.

The use of Trustworks' AI mechanisms for populating the RoPA represents a substantial advancement, enabling the automated reading of documents from other platforms used by the company and the direct input of this information by the AI itself. This results in a significant reduction in workload, efficiently optimizing our processes. Also, the platform is very easy to be used, the implementation process was smooth and the support is excellent. Review collected by and hosted on G2.com.

I wouldn't say this is a dislike, but considering it is a new app, there are still features to be evolved. But this is not a bad thing, they are evolving really fast. Review collected by and hosted on G2.com.

Trustworks gives us exactly what we need as a growing fintech company: a modern tool for managing privacy operations with an uncomplicated interface and backed up by excellent hands on, knowledgable and friendly support. It is easy to set up and can be integrated easily with common systems like Okta and Google to identify and pull the details of your databases (the ones you know about and shadow systems), which serves as a solid foundation for your record of processing activies from this list of repositories. I particularly like how the data repositories can be linked to the RoPA, assessments and even data subject rights by fully customisable workflows. We also integrate the DSR module with our Jira service desk, ops slack channel and no-reply mailbox to manage data subject rights requests

The team at Trustworks is also forward-thinking: their use of AI to populate the records of vendors and systems, flag potential risks and suggest risk descriptions and generate various bits and pieces of iinformation for the RoPA is very useful when trying to manage a RoPA at scale and allows me to focus my time and effort on what matters: making sure our priority business processes are recorded in detail and assessing risks posed to data subjects. Review collected by and hosted on G2.com.

The user interface could be improved and some controls and features aren't where you'd expect them to be or are not intuitive. But Trustworks is a young company and I know there are plans to do this in the pipeline to improve these things. Review collected by and hosted on G2.com.