# TrustWorks Reviews **Vendor:** TrustWorks **Category:** [Data Privacy Management Software](https://www.g2.com/categories/data-privacy-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 6 ## About TrustWorks TrustWorks is a 𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗮𝗻𝗱 𝗔𝗜 𝗚𝗼𝘃𝗲𝗿𝗻𝗮𝗻𝗰𝗲 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 that helps privacy professionals streamline operations while fostering a collaborative culture across the entire organization. Winner of the '𝗠𝗼𝘀𝘁 𝗜𝗺𝗽𝗮𝗰𝘁𝗳𝘂𝗹 𝗗𝗮𝘁𝗮 𝗣𝗿𝗶𝘃𝗮𝗰𝘆 𝗣𝗿𝗼𝗱𝘂𝗰𝘁' 𝗮𝘁 𝘁𝗵𝗲 𝗣𝗶𝗰𝗰𝗮𝘀𝗼 𝗔𝘄𝗮𝗿𝗱𝘀 and built on the belief that building trust is a team sport, TrustWorks enables seamless collaboration, making everyone part of the privacy program while empowering privacy professionals to work efficiently and independently. TrustWorks understands that a successful privacy program brings the entire business on board. With intuitive workflows, smart automations, tailored communications, and proactive support, our platform embeds privacy into your operations without creating additional workload. From data mapping to privacy impact assessments, TrustWorks simplifies and operationalizes privacy management, enabling you to build a robust program that scales with your business needs. Leading companies like Westinghouse, Vtex, Glovo, Luno, Fenergo, and Flywire trust TrustWorks to build their privacy programs. ## TrustWorks Pros & Cons **What users like:** - Users praise the **ease of use** of TrustWorks, noting its intuitive design and seamless integration capabilities. (3 reviews) - Users appreciate the **automation features** of TrustWorks, which significantly reduce workload and optimize processes effortlessly. (2 reviews) - Users highlight the **first-class customer support** of TrustWorks, enhancing their experience and ensuring smooth implementation. (2 reviews) - Users commend the **implementation ease** of TrustWorks, highlighting a smooth transition and excellent customer support. (2 reviews) - Users value the **automated classification** feature, enhancing efficiency with seamless evidence collection and approval workflows. (1 reviews) - Users commend TrustWorks for its **excellent compliance support** , effectively addressing the needs of privacy professionals. (1 reviews) - Comprehensive Coverage (1 reviews) - Customization (1 reviews) - Ease of Learning (1 reviews) - Users value the **easy integrations** of TrustWorks, enhancing workflow efficiency with platforms like Okta and Google. (1 reviews) **What users dislike:** - Users experience **slow performance** with TrustWorks, especially when managing multiple task approvals, leading to delays. (1 reviews) ## TrustWorks Reviews ### 1. End-to-End Privacy Workflows with Seamless Automation **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2026 **What do you like best about TrustWorks?** The platform offers end-to-end privacy workflows, featuring automated evidence collection and streamlined approval processes. **What do you dislike about TrustWorks?** The process of setting up and implementing workflows and surveys requires a bit of planning effort, especially during the design phase. Careful planning and attention to detail are necessary to ensure streamlined and optimized processes. **What problems is TrustWorks solving and how is that benefiting you?** TrustWorks turns privacy governance from fragmented work into a single, structured workflow. It centralizes intake, assessments, approvals, and evidence so responsibilities are clear, decisions are consistent without relying on spreadsheets. This improves speed and reliability of our privacy program, strengthens the privacy posture, reduces the effort required for privacy risk assessments and vendor due diligence, helping us build a stronger trust posture with partners and clients through demonstrable governance maturity. ### 2. Highly Customizable Tool with Outstanding Support **Rating:** 4.5/5.0 stars **Reviewed by:** Agnieszka J. | Senior Manager - Legal Team, Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2025 **What do you like best about TrustWorks?** Adjusting TW tool to fit our individual needs - the TW Team does their best to accommodate all our requests. **What do you dislike about TrustWorks?** Sometimes the system works slow (in case of a lot of Tasks that need to be approved, it takes more time that I would want it to) **What problems is TrustWorks solving and how is that benefiting you?** TW is significantly improving and enhancing our GDPR Records review process - the Assessments used for this purpose are very user friendly, intuitive, and make the Records review process go faster. ### 3. Excellent privacy and AI governance software solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2025 **What do you like best about TrustWorks?** The software is very user-friendly and is designed to solve the problems faced by privacy practitioners. Trustworks understand the problems faced by privacy professionals. The Trustworks customer support is first-class. **What do you dislike about TrustWorks?** The AI governance solution needs to evolve further with the implementation of the EU AI Act. **What problems is TrustWorks solving and how is that benefiting you?** Improved records of processing solution. Improved collaboration with internal business users. Better understanding of personal data assets in the organisation. Solving fundamental AI governance challenges. ### 4. Intelligent platform with amazing customer success support **Rating:** 5.0/5.0 stars **Reviewed by:** Philippe S. | Senior Legal Counsel, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2024 **What do you like best about TrustWorks?** When we had a demo, I was really surprised by the way the platform was set up. They are miles away from what we saw in the market, really. The UI and UX are straightforward and super clever. The platform is much lighter than the clunky approach favored by others, but its features are much more intelligent. Their features, integrations and workflows save us a load of time and lead to much better results. Their customer success team is impressive, and integration was super easy. Moving our ROPA from our previous platform to TrustWorks and setting up our DSAR took no time, and they even suggested tweaks that immediately improved our approach. In a nutshell, the platform is super impressive, and their team is a great partner. **What do you dislike about TrustWorks?** We have no downsides so far. They are keen on listening to suggestions for improvements, understanding how we use each module, and learning what they can do next. **What problems is TrustWorks solving and how is that benefiting you?** We were happy with our previous data protection management platform, but we were bothered by some incomplete workflows and limitations with our ROPA, Risk Assessment and DSAR modules. There were always a few details that harmed our user experience and took longer than we wanted to spend on these tasks. We turned to TrustWorks to make our approach more efficient. We are still early users, but all the problems we had with our previous platform are in the past. It was really quite impressive how quick it was to set up and how clever their approach is. ### 5. User-friendly, automated platform **Rating:** 5.0/5.0 stars **Reviewed by:** Renan S. | Privacy PMO & Corporate Lawyer, Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about TrustWorks?** The use of Trustworks' AI mechanisms for populating the RoPA represents a substantial advancement, enabling the automated reading of documents from other platforms used by the company and the direct input of this information by the AI itself. This results in a significant reduction in workload, efficiently optimizing our processes. Also, the platform is very easy to be used, the implementation process was smooth and the support is excellent. **What do you dislike about TrustWorks?** I wouldn't say this is a dislike, but considering it is a new app, there are still features to be evolved. But this is not a bad thing, they are evolving really fast. **What problems is TrustWorks solving and how is that benefiting you?** The functionality challenges faced by my company included: (i) difficulty in updating data processing activities in the RoPA, a problem that was resolved through the integrations implemented by Trustworks; (ii) the lack of an automated channel for handling data subject rights, a solution currently being developed to ensure the Privacy team no longer needs to respond to DSRs directly; and (iii) difficulty in identifying opportunities for technical improvements in privacy on the platform, as personal data mapping was performed manually. We are now developing a feature with Trustworks to keep this mapping automatically updated, bringing greater efficiency and accuracy to the process. ### 6. Modern and uncomplicated solution for managing privacy operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about TrustWorks?** Trustworks gives us exactly what we need as a growing fintech company: a modern tool for managing privacy operations with an uncomplicated interface and backed up by excellent hands on, knowledgable and friendly support. It is easy to set up and can be integrated easily with common systems like Okta and Google to identify and pull the details of your databases (the ones you know about and shadow systems), which serves as a solid foundation for your record of processing activies from this list of repositories. I particularly like how the data repositories can be linked to the RoPA, assessments and even data subject rights by fully customisable workflows. We also integrate the DSR module with our Jira service desk, ops slack channel and no-reply mailbox to manage data subject rights requests The team at Trustworks is also forward-thinking: their use of AI to populate the records of vendors and systems, flag potential risks and suggest risk descriptions and generate various bits and pieces of iinformation for the RoPA is very useful when trying to manage a RoPA at scale and allows me to focus my time and effort on what matters: making sure our priority business processes are recorded in detail and assessing risks posed to data subjects. **What do you dislike about TrustWorks?** The user interface could be improved and some controls and features aren't where you'd expect them to be or are not intuitive. But Trustworks is a young company and I know there are plans to do this in the pipeline to improve these things. **What problems is TrustWorks solving and how is that benefiting you?** Simpliifying privacy operations. Most tools are bloated and are just juiced up questionnaire tools with workflow functionality bolted on. Trustworks goes back to basics and is trying to solve real problems faced by privacy teams in fast-moving tech companies: code constantly changing, new vendors being added, everyone trying out the next big AI tool. Trustworks helps me stay on top of things. - [View TrustWorks pricing details and edition comparison](https://www.g2.com/products/trustworks/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+08%3A45%3A20+-0500&secure%5Bsession_id%5D=cbf9dc7b-d7de-4e56-a63c-e2908d4594f0&secure%5Btoken%5D=b860784bc2338b9a26cab488f44254d20dd1900091d5ea9561a127b4317e47c1&format=llm_user) ## TrustWorks Features **Functionality** - Data Subject Access Requests - Identity Verification - Privacy Impact Assessments - Data Mapping - survey-based - Data Mapping - automated - Data Discovery - Data Classification - De-identification/pseudonymization - Breach notification - Consent management - Website tracking scanning - Data access governance **Functionality** - Centralized platform - Tracking - Templates - Workflow - Reporting and analytics **AI Compliance** - Regulatory Reporting - Automated Compliance - Audit Trails **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs **Risk Management & Monitoring** - AI Risk Management - Real-time Monitoring **AI Lifecycle Management** - Lifecycle Automation **Access Control and Security** - Pole-based Access Control (RBAC) **Collaboration and Communication ** - Model Sharing and Reuse **Agentic AI - AI Governance Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TrustWorks Alternatives - [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) - 4.5/5.0 (554 reviews) - [Smartsheet](https://www.g2.com/products/smartsheet/reviews) - 4.4/5.0 (21,445 reviews) - [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) - 4.5/5.0 (3,820 reviews)