TrustArc Reviews & Product Details

Great scanning tool for all our websites, it allows to customize our cookie banners, consent management is compliant with GDPR, ePrivacy, and CPRA. It has a visual mapping of data flows across systems and third parties. It provides up-to-date information and guidance on global privacy laws. It reduces our legal and financial risk by helping us stay compliant with major privacy laws. It boosts customer trust by providing transparent privacy practices and clear consent mechanisms. It generates reports and evidence needed for audits, assessments, and regulator inquiries. Review collected by and hosted on G2.com.

TrustArc may improve their UI for a more modern, user-friendly design with simplified navigation and improved dashboard customization, similar to other competitors like OneTrust. Review collected by and hosted on G2.com.

The TrustArc team seems very knowledgeable and up to date on privacy/compliance changes and legislation. They are a trusted partner. Review collected by and hosted on G2.com.

Some of the documentation feels a bit dense and is not entirely user-friendly. Review collected by and hosted on G2.com.

I really appreciated the support from TrustArc's team during setup and ongoing use. The cookie consent management's detailed breakdown, user consent options, and data storage capabilities are beneficial. TrustArc seamlessly integrates with our WordPress backend, aiding in comprehensive consent management. Review collected by and hosted on G2.com.

At the beginning, I experienced challenges adapting to the new tool, which required considerable hand-holding and training initially. Additionally, I feel TrustArc could benefit from more on-demand informational videos to facilitate learning about the tool without the necessity of scheduling calls every time. Review collected by and hosted on G2.com.

Excellent staff with deep knowledge of the global privacy space. Review collected by and hosted on G2.com.

Sometimes too many add-ons which cost extra on top of the core offering. Review collected by and hosted on G2.com.

AI autofill for vendor and system records Review collected by and hosted on G2.com.

Navigating through reminders and tasks is not intuitive Review collected by and hosted on G2.com.

I like the fact that we were able to be certified with our Ai agents so that we can show our compliance with ai security principles. Review collected by and hosted on G2.com.

None that I can think of but when we work more with the tool we will be sure to provide feedback on our use-cases and provide suggestions on future features of the platform Review collected by and hosted on G2.com.

We use TrustArc assessments to help with our privacy and security vendor review process. We were able to tailor the questionnaires to our needs to ensure that the issues facing our company were asked during this process. It is also great that we get notified when a response is provided, that we could create auto tasks for questions that we frequently get questions about and track the status through to completion. We have also subscribed to TrustArc's Nymity platform which allows us to get up to date news regarding the laws and regulations that we care the most about. We were also able to set up monthly emails to provide us updates. We also appreciate how quickly the TrustArc team responds to bug requests. They truly care about partnering with us and that is what we want from a vendor. Review collected by and hosted on G2.com.

The process is not always seamless and bugs do occasionally occur. When they do, while TrustArc is responsive to the fix request, the fixes are not always immediate and we find ourselves chasing them down to solve the problem versus getting updates from them on the status. Review collected by and hosted on G2.com.

That they did not need any hand-holding. They came in, asked for information, we provided it, and it was reported on. Very professional and helpful at the same time. Review collected by and hosted on G2.com.

I was honestly a bit embarrassed that I wasn't aware and TrustArc, working with my co-worker in the Compliance security team, made it happen -- my compliance co-worker also worked so well with them, another reason for their review -- so easy to work with. Review collected by and hosted on G2.com.

I like that TrustArc has the functionality to easily keep track of and manage do not sell or share requests. I also like that our account team is very helpful and always answers our questions quickly. It also allows us to easily measure and track our cookie consent management every day throughout our website. Review collected by and hosted on G2.com.

Sometimes TrustArc can be a little technical which isn't necessarily a bad thing it just takes more time for us to educate our internal team about what the tool does and the value it brings. Review collected by and hosted on G2.com.

TrustArc offers excellent technical customer support that provides effective solutions. They genuinely listen to customer needs and offer helpful suggestions rather than imposing their own vision. Review collected by and hosted on G2.com.

There is limited flexibility for quick manual changes, meaning updates can take longer compared to smaller vendors with direct editor access. However, for a large, enterprise-grade solution, this should not be an issue or a surprise. Review collected by and hosted on G2.com.