TrustArc Reviews & Product Details

Their support team does a fantastic job when there are challenges with implementation. Review collected by and hosted on G2.com.

There are sometimes difficulties in getting the TrustArc consents to work behind customer log ins. Review collected by and hosted on G2.com.

I really appreciate the exceptional support and communication right from the start, particularly from our key contact, Gerard Puthiyaveetil (gerard.puthiyaveetil@trustarc.com) and his team, who provided useful materials like support videos to us to better understand the process. This assistance made managing and implementing more cookies licenses for cookie management in many of PROEDUCA Univertity websites (Injection of Banner and Modal in each of them and Consent manager use to collet and centraise consent choices) seamless. TrustArc's help in ensuring GDPR compliance across all company websites is invaluable. The strong collaboration with TrustArc and their quick response to queries enhances my experience significantly. This high level of service makes TrustArc our provider of choice and because of that more licenses have been purchased this year 2025 to be implemented in other PROEDUCA domains :-). You guys should be gratefull as you have a great profesional (Gerard P) who not only assists to keep the existing Business but encourage customers like us to increase the Business (purchasing more licenses) through the great service and support provided. Review collected by and hosted on G2.com.

Nothing at the moment. We have always received the support needed even when the Company requirements and Spanish Agency make things quite complex. Review collected by and hosted on G2.com.

The customer service is top-notch, and the product is incredibly easy to use. Review collected by and hosted on G2.com.

The watchdog form looks a bit outdated and could use some updating in terms of use. Review collected by and hosted on G2.com.

One of the standout improvements I’ve noticed recently is the increased flexibility in consent banner options. Whether it’s styling, language variations, or region-specific behavior, TrustArc makes it easy to tailor banners without heavy dev involvement. It’s a big win when you’re trying to strike the balance between compliance and user experience. I’ve also seen better support for day-to-day consent management tasks — from configuring granular preferences to staying aligned with the latest regulatory changes. It feels more intuitive now, and I appreciate how the platform adapts to evolving needs without requiring a full rework each time. Review collected by and hosted on G2.com.

It’s still the dashboards for me. They haven’t quite caught up to the rest of the platform’s improvements. They’re often slow to load, and when they finally do, there’s not a whole lot to dig into. I find myself wishing for more actionable insights, like clearer consent trends, breakdowns by region or device, or even something as simple as banner interaction rates over time. Also, with A/B testing becoming such a standard practice, having built-in support to compare the performance of different consent banner versions would really take things to the next level. Right now, it feels like a missed opportunity in an otherwise evolving platform. Review collected by and hosted on G2.com.

We would like to sincerely appreciate Amith Lath for his outstanding support and dedication. He has been genuinely helpful in assisting us with multiple TrustArc-related blockers. Amith consistently responds quickly and proactively, ensuring that our issues are addressed promptly and effectively. He always treats our concerns with priority and follows through until they are fully resolved. His professionalism and commitment to customer support have made a significant difference in our experience. We're truly grateful for his assistance. Review collected by and hosted on G2.com.

TrustArc does not support running multiple publishes or scans simultaneously, and it would be more efficient if it also listed all subpages scanned under a given URL. Review collected by and hosted on G2.com.

Seemless integration, great support from the tech team. Review collected by and hosted on G2.com.

The auto block solution has been implemented which helped a lot with staying compliant Review collected by and hosted on G2.com.

TrustArc has long been recognized in the privacy and compliance space, which gives a sense of reliability, ecosystem presence, and domain expertise. Since many organizations operate across jurisdictions, TrustArc’s ability to track, alert, and help with compliance across GDPR, CCPA, and others is valuable. Review collected by and hosted on G2.com.

For small or medium companies with more limited budgets, the price (which is not always transparent) and cost of additional modules may be prohibitive. Review collected by and hosted on G2.com.

I really appreciate the Nymity alerts and updates, as well as the responsiveness and helpfulness of the support team, especially Thalita Yebahi. I also find the Nymity research to be very valuable. Review collected by and hosted on G2.com.

It’s frustrating that expanding functionality requires purchasing additional modules, which makes it tough to get internal approval for broader use. The export tools also fall short, they often don’t provide the specific data needed in a usable format. I’m also unsure whether version control is even available for tracking changes over time in the data inventory. Review collected by and hosted on G2.com.

Privacy Central offers a very comprehensive experience, but I have noticed some issues with the way the questions are phrased. The wording can sometimes be ambiguous, leading to multiple possible interpretations. This could make it challenging for users who do not have a background in privacy or law to understand and answer the questions accurately. Review collected by and hosted on G2.com.

Some features and questions take quite a while to load, which makes completing tasks more time-consuming and disrupts my workflow and momentum. Additionally, I often encounter a red banner indicating a license failure or receive an error message, after which TrustArc stops functioning. Review collected by and hosted on G2.com.

The full suite of products particularly the certification suite. Plus the outstanding customer service. Review collected by and hosted on G2.com.

Nothing at this time. The product is working as designed. Review collected by and hosted on G2.com.