TrustArc Reviews & Product Details

Customer support is very reactive, especially for the deployment of the platform. Ad hoc requests are always considered to meet client needs and expectations. On a side note, the DSR module could be improved to ensure full compliance with the GDPR. Review collected by and hosted on G2.com.

The technical constraints which prevent full GDPR compliance. Review collected by and hosted on G2.com.

Their software is excellent and meets the needs of an enterprise business for cookie and privacy management. Review collected by and hosted on G2.com.

Personalized service could be a bit better. Review collected by and hosted on G2.com.

Implementation is straight forward and easy

Pixel can be shared across a business unit Review collected by and hosted on G2.com.

The lack of timely responses from service reps Review collected by and hosted on G2.com.

Comprehensive data protection plans available Review collected by and hosted on G2.com.

They take forever to resolve issues and it feels like they are constantly dragging their feet on timely issues Review collected by and hosted on G2.com.

I like that TrustArc has authority in the industry, which means I can trust it. I also appreciate the automation capabilities in the portal, where our compliance team can go to one place to track submissions, see their status, and tag colleagues. I think TrustArc made setup as efficient as possible on its end. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

I like TrustArc for its customer support and professional tools. The customer engineers are always available to help implement better and smarter solutions. The tools are well developed for their use cases and easy to navigate. The initial setup was very easy with the TrustArc team support. I also appreciate the better price and more accessible support which prompted our switch to TrustArc. Review collected by and hosted on G2.com.

The price can be prohibitive for smaller organizations. Review collected by and hosted on G2.com.

The software has been useful and allows us to do basic website monitoring and tracking of third parties. It's your basic cookie consent manager. Review collected by and hosted on G2.com.

In order to make basic changes or updates or add users we need to email their support team. Review collected by and hosted on G2.com.

Clear instructions on how to answer questions, easy upload of evidence. feedback from review team is concise Review collected by and hosted on G2.com.

identifying suitable evidence required is sometimes not clear. Review collected by and hosted on G2.com.

Easy to configure, works as expected, and responsive tech support. Review collected by and hosted on G2.com.

Sometimes makes the site slower to load, but it's more of an observation rather than a problem. The documentation to configure the Google Analytics integration could be improved. Review collected by and hosted on G2.com.

The product is powerful, but there's definitely a learning curve. New users may need some training before they're comfortable navigating it.

The assessment workflows save a lot of manual effort compared to tracking everything in spreadsheets Review collected by and hosted on G2.com.

There are a lot of features, though some are hidden behind menus that aren't very intuitive.

The product is powerful, but there's definitely a learning curve. New users may need some training before they're comfortable navigating it. Review collected by and hosted on G2.com.