TrustArc Reviews & Product Details

The human consultants that provide guidance Review collected by and hosted on G2.com.

Pricing is a bit high and there seems to be pretty frequent staff turnover so we don't maintain consistency in the relationship Review collected by and hosted on G2.com.

It’s a true one-stop shop. From cookie banners to complex risk assessments, everything talks to each other. It makes a really complicated job feel way more manageable and organized. Instead of chasing people with spreadsheets, I can manage all our assessments and data maps in one spot. The automation for DSARs alone has saved our team hours of manual work every week. Review collected by and hosted on G2.com.

The pricing isn't the most transparent. It’s an enterprise-grade tool with an enterprise-grade price tag, so it might be overkill for smaller teams. Also, I wish there were more self-service options for customization instead of having to hop on a call with support for certain technical tweaks. Review collected by and hosted on G2.com.

The support received from the TrustArc team is excellent. We have weekly calls with our assigned support agent to discuss the user experience and any issues. Matthew Dunn has made this experience so much better. Review collected by and hosted on G2.com.

I don't have any particular dislikes. The UI for the Data Mapping tool could use some work. Review collected by and hosted on G2.com.

Great support team. Never had any issues. Always able to provide the answer I'm looking for Review collected by and hosted on G2.com.

Nothing I dislike. Have not had any bad experiences Review collected by and hosted on G2.com.

TrustArc has been key to our operations, enabling us to scale and mature our privacy compliance programs within an enterprise organization in one of the most regulated sectors. The platform has also been instrumental in helping us execute and automate tasks and optimize privacy-related consulting costs with exceptional performance. Arc's AI functionality is invaluable for generating reports, searching for information, and understanding the progress of our compliance program. The onboarding and support team is fantastic, with weekly follow-up meetings and immediate support, even on weekends. Review collected by and hosted on G2.com.

From a UX perspective, we need the platform to be available in Spanish. We use the platform for Latin America, and its lack of availability in our native language is possibly the biggest barrier we face in the learning curve for our end users. In a competitive landscape, the price could also be improved to better suit emerging markets. Review collected by and hosted on G2.com.

I like using TrustArc for managing cookie consent management, which helps comply with GDPR laws related to user privacy. I appreciate the TrustArc OneCCM Self Service platform for managing day-to-day operations, like setting up GDPR or CCPA compliant cookie consent banners and updating user privacy choices by myself. I also value the professional services support for additional requirements that the OneCCM platform can't address alone. It's very easy to set up a banner with TrustArc, as there's a small script provided that can be injected into the website to invoke the banners. Review collected by and hosted on G2.com.

TrustArc OneCCM tool is not completely a self-service tool. In my experience, there are multiple other tools working in tandem with OneCCM to support the implementations, most of which are not available to me as a user. This adds up extra lead time to any request. If OneCCM can be made 100% self-sufficient to address the requirements around setting up consent banners, it would be really good. Review collected by and hosted on G2.com.

TrustArc does an excellent job of simplifying complex global privacy frameworks like GDPR and CCPA. The automated data mapping and assessment features save our team dozens of hours, and the reporting makes it easy to show our compliance posture to stakeholders. Review collected by and hosted on G2.com.

The user interface can feel a bit dated and has a slight learning curve for non-technical team members. Initial setup and configuration take some time, but the customer support team is highly responsive and helps navigate the onboarding smoothly. Review collected by and hosted on G2.com.

What I like best about TrustArc is how easy it is to use and how it helps streamline privacy and compliance processes. I also appreciate the clear organization of information, which makes it easier to manage and keep track of everything efficiently. Review collected by and hosted on G2.com.

The main downside is that invoices can take a long time to arrive, which can delay the billing and reconciliation process. Review collected by and hosted on G2.com.

What stands out most is the human element present throughout our engagement with them. Throughout our collaboration with TrustArc, we have had dedicated contacts who guide us, answer questions, and explain their feedback in detail. There’s an ongoing dialogue, and it’s helpful to understand why certain findings are raised and how best to address them. They also inform us of any updates to requirements and how to answer (new/updated) questions.

From a platform perspective, TrustArc provides a clear structure to what would otherwise be quite a complex certification process. Everything is set up in a way that makes it easier to track requirements, upload evidence, and see what’s still outstanding, which helps keep things organized.

It’s also useful that they review submissions and flag gaps or areas that need improvement. That guidance helps ensure alignment with CBPR/PRP requirements and generally strengthens our privacy program.

Overall, it’s a helpful combination of a structured tool and hands-on support, which makes the process more manageable year over year. Review collected by and hosted on G2.com.

The main downside has been some technical issues with the platform. For example, there have been instances where updates weren’t saved properly, which meant re-entering information and losing some time in the process. That can be frustrating, especially when working through a large number of questions.

It can also feel quite manual and time-intensive, particularly when updating or reviewing responses and supporting documents each year. Review collected by and hosted on G2.com.

I appreciate TrustArc for its strong customer service. They are always willing to step in and help, showing a very communicative approach. I also like that they provide a single point of contact, which makes communication smoother. Additionally, the initial setup of TrustArc was very easy. Review collected by and hosted on G2.com.

I haven't really had any negative experience with TrustArc for the products I purchased. The only negative experience I can think of is when we were considering purchasing the cookie consent product. Through asking some more technical questions about it, it was clear that even the technical account manager we were speaking to didn't really quite understand how cookies worked. This took away our confidence in their ability to help service that product. Review collected by and hosted on G2.com.