# TrueContext Reviews **Vendor:** TrueContext Incorporated **Category:** [Connected Worker Platforms](https://www.g2.com/categories/connected-worker-platform) **Average Rating:** 4.5/5.0 **Total Reviews:** 412 ## About TrueContext TrueContext is the field service workflow platform for today’s connected worker. It enables frontliners with smart, context-aware forms and AI-augmented mobile workflows, unlocking technician mastery and productivity at scale. The platform unifies people, processes, and data so technicians can focus on real work, not busywork — enabling data-driven field service without the data burden. Built for operational excellence, TrueContext transforms field action into strategic vision, turning every job into a source of real-time intelligence that compounds long-term success. Over 100,000 users in high-complexity, low-connectivity field environments use TrueContext every day to improve asset uptime, ensure safety and compliance, and deliver certainty to customers. --- KEY PRODUCT FEATURES Offline, cross-platform mobile forms that work anywhere, anytime TrueContext’s cross-platform mobile app delivers reliable performance in any environment. Offline capabilities let technicians access service history, go through workflows, and capture photos, signatures, and GPS coordinates without connectivity. Everything syncs automatically when your techs reconnect. Field service software needs to work where your teams work, including basements, oil rigs, and medical facilities. TrueContext stays productive regardless of location or network conditions. Build custom field service workflows without coding TrueContext’s low-code platform empowers operations teams to create, deploy, and modify guided workflows tailored to your field service needs. Operations teams can build adaptive forms with conditional logic and data validation that reduce errors and improve first-time fix rates, without IT dependencies or development time. Workflows guide technician behavior, reduce human error, and deliver audit-ready data back to enterprise systems. Operations teams control the process, and field teams get clear instructions that make complex jobs simpler. Automated field service reporting and documentation TrueContext eliminates manual paperwork by automatically generating custom reports in multiple formats (PDF, HTML, and Word) from completed forms. Reports are instantly distributed to stakeholders, customers, and back-office systems with timestamps, audit trails, and compliance-ready documentation. Administrative burden drops. Data accuracy improves. Workflow analytics show you where processes can be optimized, turning every completed job into insight that makes the next one better. Actionable, real-time analytics for field operations With configurable dashboards, you get immediate visibility into field performance metrics. Drill down into submission analytics by form, team, user, and location to identify trends and address issues before they escalate. Connect to your existing business intelligence tools for extended analysis. Add Birst integration to gain deeper insights into how field performance impacts your broader business goals. ## TrueContext Pros & Cons **What users like:** - Users appreciate the **ease of use** in TrueContext, benefiting from intuitive setup and customizable options. (31 reviews) - Users value the **efficient form creation** tools in TrueContext, praising ease of use and quick updates. (24 reviews) - Users value the **form customization** capabilities of TrueContext, which enhance usability and efficiency in daily operations. (22 reviews) - Users value the **efficient data management** of TrueContext, enhancing productivity and simplifying field data collection. (13 reviews) - Users commend the **customization options** in TrueContext, enhancing form building and integration efficiency. (11 reviews) - Ease of Creation (11 reviews) - Easy Integration (10 reviews) - Integrations (10 reviews) - Users commend the **quick and helpful customer support** that effectively addresses their inquiries and needs. (9 reviews) - Features (9 reviews) **What users dislike:** - Users find the **form design process complicated** , leading to challenges in editing and maintaining large forms effectively. (11 reviews) - Users find the **steep learning curve** of TrueContext challenging, especially with advanced features and template limitations. (10 reviews) - Users find the **complexity** of TrueContext's form design and navigation frustrating, complicating editing and maintenance tasks. (8 reviews) - Users find **limited customization options** frustrating, making form design and management complicated and cumbersome. (8 reviews) - Users find the **limited features** of TrueContext restrictive, hindering creativity and efficiency in their projects. (8 reviews) - Users find the **form issues** frustrating, as notes and attachments are not accessible to all contractors in real-time. (7 reviews) - Users feel that TrueContext requires **significant improvements** in its display options and automation features for efficiency. (7 reviews) - Performance Issues (7 reviews) - Data Management (6 reviews) - Upload Issues (6 reviews) ## TrueContext Reviews ### 1. A reliable low-code data collection platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** The general reliability of the service, in combination with prompt support, provides a viable intake method for both routine and time-sensitive data, with only brief outages over the last year. Gradual feature rollouts offer improvements in layout while keeping access easy. **What do you dislike about TrueContext?** The limited logic and lack of programmability will frustrate those with a coding background, who may need to build their own API solutions to deliver on complex requirements. **What problems is TrueContext solving and how is that benefiting you?** Intake of multiple kinds of context-dependent operating information from field personnel. **Official Response from Bryan Suharly:** > Hi! Thank you for sharing your positive assessment of TrueContext! We're pleased you find the platform reliable, with excellent support and easy access. It's great to hear that the gradual feature rollouts enhance your experience. We understand your point about the limitations of logic and programmability for those with a coding background. Here's how we're working to address this: Expanding Capabilities: We're continually working to enhance TrueContext's logic capabilities to reduce the need for custom API solutions. TrueContext University: Our resources (https://truecontext.com/resources/truecontext-university/) offer tutorials and training on optimizing the built-in tools. Community Forum: Connecting with other users on our forum (https://community.truecontext.com/home) can lead to creative solutions and best practices. Customer Success Manager: They can explore workarounds and integrations that might bridge those gaps within the current system's capabilities. We're so happy that TrueContext is simplifying your field data intake and providing reliable service! Sincerely, Bryan Suharly @ TrueContext ### 2. Exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Erico Fagundes G. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** Easy to build the forms and the visual is very understadable. **What do you dislike about TrueContext?** I cannot transfer my forms in EXcel to the prontoform automaticly **What problems is TrueContext solving and how is that benefiting you?** Its making our company be a paperless, helping the environment and also save money. **Official Response from Bryan Suharly:** > Dear Erico, Thank you so much for your exceptional review of TrueContext! It's great to hear you find the form builder easy to use and the interface intuitive. We appreciate your feedback about the inability to import forms directly from Excel automatically. Our product development team is always looking for ways to improve the user experience, and we'll share your input with them. Would an alternative import method through a standard format like CSV potentially streamline your process for now? Our Customer Success team would be happy to explore some options with you. We're so glad TrueContext is helping your company go paperless! We fully support the goals of saving resources and benefiting the environment. Sincerely, Bryan Suharly @ TrueContext ### 3. Support could be better **Rating:** 2.5/5.0 stars **Reviewed by:** Isaac G. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** The data connections such as google sheets **What do you dislike about TrueContext?** The out dated look, the limited and buggy conditional formatting and If satatements **What problems is TrueContext solving and how is that benefiting you?** Inspection Management, I am able to collect data on inspections done by my safety coordinators **Official Response from Bryan Suharly:** > Dear Isaac, Thank you for taking the time to share your feedback! We appreciate your positive highlight of TrueContext's data connections with tools like Google Sheets. We take your comments about the interface, conditional formatting, and IF statements seriously. User experience is a top priority, and we always want to improve. Would you be willing to connect with our product team for a more in-depth discussion about your specific concerns? Your insights would be incredibly valuable in helping us refine and modernize TrueContext. If you're interested, please reach out to your Customer Success Manager, who will coordinate the conversation. Sincerely, Bryan Suharly @ TrueContext ### 4. Easy to use, well liked by users **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** March 28, 2024 **What do you like best about TrueContext?** - Easy to build forms and lots of customization for data entry - Great support team, continuing to imrove the tool - Offline capability, quick form entry for users - Good capability for integrating with other systems - Handlebars very useful for API calls - Excellent documentation **What do you dislike about TrueContext?** - Some limitations with API calls and integrations - No separate environments for dev/test/prod - Poor user management tools - No easy way to import checklists - Form Designer gets laggy when form gets big **What problems is TrueContext solving and how is that benefiting you?** Better user interface compared to other systems, and offline capability. Users can be out in the field and still easily collect data. **Official Response from Bryan Suharly:** > Hi, Thank you so much for your positive and detailed review! We're delighted you find TrueContext easy to use, with great customization options and a fantastic support team. We appreciate that you value our offline capabilities, integration potential, and documentation. We understand your concerns regarding API limitations, the lack of separate environments, user management tools, checklist importing, and occasional Form Designer lag. We take all user feedback seriously; your input is passed to our product team. We're always working to improve the platform. In the meantime, I'd like to point you to a couple of resources that may be helpful depending on your specific needs: TrueContext Community: Our forum is a great place to connect with other users, share tips, and troubleshoot issues: https://community.truecontext.com/home Your Customer Success Manager: They are available for personalized help and can explore potential workarounds or new developments that might address some of your concerns. Thank you again for choosing TrueContext. We're pleased to hear it's making a difference for your team! Regards, Bryan Suharly @ TrueContext ### 5. We are using True Context for our dispatchable service forms and it has worked really well for us **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Plastics | Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2024 **What do you like best about TrueContext?** user friendly interface for basic application needs **What do you dislike about TrueContext?** more complex forms can be a bit more challenging to setup **What problems is TrueContext solving and how is that benefiting you?** connects the dots from our technicians to our customers **Official Response from Natalie V.:** > Thank you for taking the time to share your recent feedback! Happy to hear it's working well for you and your team. If you haven't checked them out yet, we have additional resources to support more complex deployments. I hope these help! >>> TrueContext University: our self-driven education platform that now includes a module for advanced learning >>> TrueContext Community: a hub for our customers and service team to interact, share best practices, and help solve complex issues as a community >>> TrueContext Product Documentation: a great resource for understanding TrueContext's features and functionality as well as our homemade "cookbooks" highlighting popular and successful implementations of specific features And as always, our rockstar support team is always available. - Natalie V. @ TrueContext Links: university.truecontext.com | community.truecontext.com | docs.truecontext.com | support.truecontext.com ### 6. Good Application **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Renewables & Environment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about TrueContext?** The offline capabilities allows for users to still complete forms, even when in remoteareas **What do you dislike about TrueContext?** The inability to change the output product of the form without having to pay more money **What problems is TrueContext solving and how is that benefiting you?** Instead of waiting for weeks for reports, which were done previously on paper, we receive reports instantaneuosly which allows us to conduct quality checks before teams leave the area in which they are working **Official Response from Bryan Suharly:** > Hello, Thank you for your review! We're excited that TrueContext's offline functionality empowers your teams in remote areas. That's one of our core design goals. We appreciate your feedback about customizing form outputs. We're always working to make TrueContext adaptable to diverse needs, and your input is valuable to us. We're so glad TrueContext enables real-time reports and quality checks, making your workflow much more efficient. Best, Bryan Suharly @ TrueContext ### 7. Best Form program on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2024 **What do you like best about TrueContext?** I find the program to be intuitive and simple to use **What do you dislike about TrueContext?** Maybe better instuction on how to use the program **What problems is TrueContext solving and how is that benefiting you?** The Program is constantly being made easier to use. **Official Response from Bryan Suharly:** > Dear Kevin, Thank you so much for your glowing review! We're thrilled to hear you find TrueContext intuitive and simple to use—exactly what we aim for. We appreciate your suggestion about improving the instructions for the program. Here are some resources that might be helpful: TrueContext University: Offers a wide range of tutorials, webinars, and structured learning paths to guide you (https://truecontext.com/resources/truecontext-university/). TrueContext Community: Our forum (https://community.truecontext.com/home) is great for finding answers, sharing tips, and connecting with other users. Customer Success Manager: Your dedicated CSM is always available to provide personalized guidance and answer any questions. We're so happy that TrueContext is simplifying your processes! Sincerely, Bryan Suharly @ TrueContext ### 8. Been using Prontoforms for years **Rating:** 5.0/5.0 stars **Reviewed by:** Glenn W. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about TrueContext?** I like the fact that I can create robust, dynamic forms that fit in with our business processes that help us standardize our customer experience. **What do you dislike about TrueContext?** The inability to create custom outputs easily and in the inability to upload videos **What problems is TrueContext solving and how is that benefiting you?** Prontoforms helps our techs, pms stay accountable to a jobs progress **Official Response from Esmond Ng:** > Hi Glenn, Thank you for your review, so glad to hear you’re loving the product! We appreciate truly appreciate your feedback and please continue reaching out to our customer service if you have any questions, we’re always happy to help. All the best, ### 9. Short and easy to submit forms. **Rating:** 5.0/5.0 stars **Reviewed by:** alejandro g. | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about TrueContext?** Mainly that it makes it easier for the mechanics to submit orders and so supervisors can check them, for admins that we have access to everything and very useful. **What do you dislike about TrueContext?** Nothing, I think everything is very useful and very easy to use **What problems is TrueContext solving and how is that benefiting you?** Making the job easy for the mechanics and for us to assist them with all access ### 10. Good product for Form Builder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about TrueContext?** Easily we can build forms, easy to use. Good customer support **What do you dislike about TrueContext?** Since the forms are used by big companies, I am expecting the limitation of size of the form should not be limited to 20 MB. **What problems is TrueContext solving and how is that benefiting you?** We are using excel, documents that will be tough to track now we are sync with multiple system & it is very easy for trcking **Official Response from Bryan Suharly:** > Hello! Thank you for your review! We're glad you find TrueContext's form-building tools easy to use and that our customer support team has been helpful. We completely understand your point about the 20 MB form size limit and its impact on larger companies. Your feedback is valuable; we'll share it with our product development team for consideration. While we can't promise immediate changes, we always look for ways to improve the user experience. We're pleased that TrueContext is helping streamline your tracking processes and integrate data with other systems! Sincerely, Bryan Suharly @ TrueContext ### 11. TrueContext is the new future for bussiness **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about TrueContext?** True context is a very useful tool for the administration and management of information for users who work remotely in the field. **What do you dislike about TrueContext?** Perhaps the platform can improve its interactivity and usability a little for Android users. **What problems is TrueContext solving and how is that benefiting you?** The platform helps us manage information and administer data on work performed by field mechanical employees. ### 12. Supervisor **Rating:** 2.5/5.0 stars **Reviewed by:** James B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2024 **What do you like best about TrueContext?** Real time data the information can be pulled the same day so that allowos you to stay current. **What do you dislike about TrueContext?** Paasword some times does not work, and it may nbe hard to navigate the site when looking for data. **What problems is TrueContext solving and how is that benefiting you?** Sometimes the data had duplicate name so it takes more time to search the site when looking for in for mation. **Official Response from Bryan Suharly:** > Dear James, Thank you for taking the time to share your feedback! We're glad that TrueContext's real-time data capabilities are helping you stay current on information. We understand the frustration of password issues and navigation challenges. Here are some resources that might help: Password Reset: If you're having continued difficulty with your password, you can reset it by following these instructions: https://support.truecontext.com/hc/en-us/articles/4406637755156-Forgot-Your-Password Navigation Help: Would you find a quick demo or short tutorial on the features you use most often helpful? Our TrueContext University (https://truecontext.com/resources/truecontext-university/) has various resources, or your Customer Success Manager can offer personalized guidance. Duplicate Data: I've forwarded your feedback about duplicate names to our product team. This is valuable input as we continually seek to improve the user experience. We're always looking to make TrueContext even better! Sincerely, Bryan Suharly @ TrueContext ### 13. TrueContext Simplicity **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about TrueContext?** What I appreciate most about True Context is its simplicity in creating forms from scratch and customizing them to fit your business requirements. **What do you dislike about TrueContext?** The least beneficial aspect of Truecontext is the limited variety of report types that can be generated from submissions. **What problems is TrueContext solving and how is that benefiting you?** They currenlty helping us in the reporting for the data being submitted in real time reporting **Official Response from Bryan Suharly:** > Hello! Thank you so much for highlighting the simplicity of form creation and customization in TrueContext! We're glad this helps you tailor the platform to your business needs. We appreciate your feedback about the limited variety of report types. Our product team is constantly working to expand reporting capabilities, and your input is valuable. Would you mind elaborating on the specific report types you'd like to see? This would help us prioritize development. We're also excited that TrueContext simplifies your reporting process with real-time data! Sincerely, Bryan Suharly @ TrueContext ### 14. A cost effective mobile forms platform with features that most other products do not have. **Rating:** 4.5/5.0 stars **Reviewed by:** Darren H. | I.T. Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2023 **What do you like best about TrueContext?** 1) Simple to use, but many other mobile forms products are also simple to use. 2) Customizable forms: Conditional logic, repeatable sections, and ability to perform math calculations makes ProntoForms also suited for use in Sales Forms. 3) Enterprise Edition features: Using web-linked forms, team form completion hand-offs, specific types of form dispatching & data routing, camera to text conversion, and workflow settings...are all fantastic to save time and money. We have been using ProntoForms since 2016 and have over 400 active Pronto Forms for Sales, Safety, Construction, Inspections, Warranty, Mileage tracking, and Customer forms, all maintained by just one forms administrator in our I.T. department. That part of their job does not require all their time therefore they still have time available to perform other functions in the I.T. department. Support from the ProntoForms team is excellent. Sometimes you have to push a bit to receive higher level support for help and training with more advanced features, but overall support is very good. **What do you dislike about TrueContext?** 1) Web-linked forms cannot pull from data sources (yet). They are working on this. 2) No integration with DocuSign, and not enough features built-in to replace DocuSign (however we have not found any other mobile forms platforms that integrate with DocuSign, so this is more of a feature request than a dislike). We use ProntoForms for many departments including having customers sign sales contracts. We need the ability to send a form to a customer for signing. We look forward to the day we only need ProntoForms and no longer need to include a separate electronic signature platform in our sales process. **What problems is TrueContext solving and how is that benefiting you?** 1) Construction: No more hauling around bins of customer and construction documents to have signed and often out of date. Everything is up to date, pulled from our ERP system, and ready for customers to sign. 2) Sales: No more paper documents. All sales documents, including price and cost calculations, are done within the ProntoForms coding, and handled by an internal administrator/forms developer within our I.T. department. 3) Warranty: Customer inspections are handled via ProntoForms. Dispatching the completed and signed inspection form instantly to the Warranty department and the customer, keeps communication together, up to date, and the Warranty department can start handling the issue right away rather than having to wait for signed paperwork to be brought back to head office. 4) Environmentally Responsible: No driving back and forth from job sites to the office to hand in paper work. Electronic completed forms are dispatched instantly to customers, department team members, and saved on our servers where needed, named exactly as needed to the division, date, etc. Previous practice was wasting time and money driving from sites to the office with stacks of paperwork. **Official Response from Bryan Suharly:** > Thank you for your positive review of ProntoForms, highlighting its cost-effectiveness, ease of use, customizable forms, and Enterprise Edition features. I appreciate you mentioning how it has helped solve several organizational challenges, streamlining construction processes, eliminating paper documents in sales, facilitating customer inspections, and promoting environmental responsibility. Thank you for bringing to our attention the issue with web-linked forms' inability to retrieve data from sources and the integration with DocuSign. Our team is currently working on addressing these features. Your input is valuable and appreciated! Regards, Bryan Suharly @ ProntoForms ### 15. Functions well for our purposes. Dont use it other than for the one purpose Im trained on. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 27, 2024 **What do you like best about TrueContext?** I've never had any issues with it always functions as intended. **What do you dislike about TrueContext?** I have to click on a lot of different tabs to get to the area I want. Would be nice if I could bookmark what I need. **What problems is TrueContext solving and how is that benefiting you?** It allows us to bulk dispatch needed forms all at once. **Official Response from Bryan Suharly:** > Hello. Thank you for taking the time to share your thoughts! We're thrilled TrueContext is performing reliably for your specific needs. It's great to know you haven't encountered any issues. We completely understand your suggestion about bookmarking frequently used areas. This is valuable feedback, and we'll pass it on to our product team for consideration. Customizing navigation to suit individual workflows is definitely something that would add to a smoother user experience. We're pleased that TrueContext is making your bulk form dispatch process easier. Best, Bryan Suharly @ TrueContext ### 16. Amazing inspection tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2022 **What do you like best about TrueContext?** Reporting in real time. Streamlined reports. **What do you dislike about TrueContext?** Some features are too static, e.g. forms filtering. 20 MB data upload limit is too small. Also, no feature for uploading videos. **What problems is TrueContext solving and how is that benefiting you?** Expedite transmission of inspection reports. By making answers mandatory, inspectors can't cut corners. Streamline form of reports. Build history of inspection results. **Official Response from Esmond Ng:** > Hi, Thank you for taking the time to leave a review. Glad to hear how you're enjoying our functionalities surrounding real-time data and streamlined reporting. At ProntoForms, continuous improvement is always a priority. I will notify our product team of your concerns regarding the uploading of videos. We appreciate your feedback and suggestions. If you have questions, please get in touch with your Customer Success Manager! _____ Thanks again, Esmond Ng from ProntoForms ### 17. TrueContext reporting is helpful for notifying customers on work and scope of work done. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2024 **What do you like best about TrueContext?** The helpful instructions to help with data collection. **What do you dislike about TrueContext?** The downsides is trying to figure out what needs to be changed in the google sheets. **What problems is TrueContext solving and how is that benefiting you?** It sends the field service managementment information to the customer. ### 18. Pronto forms is a game changer **Rating:** 4.5/5.0 stars **Reviewed by:** John C. | Continuous Improvement Manager, Enterprise (> 1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about TrueContext?** Pronto forms makes it super easy for our associates to capture the proper photos at the proper time, keep everything organized and send the resuults quickly and easily. **What do you dislike about TrueContext?** To get all of the benefit out of Pronto Forms, set up of individual forms is required. Not difficult, but it does take some time to learn how to do this. **What problems is TrueContext solving and how is that benefiting you?** In the warehousing industry, photos are very important to show our clients that we are doing what we are supposed to be doing. After a while photos of pallets and trailers all look the same and they can be easily confused. Pronto forms make it simple to keep all photos organized and get help prompt our associates to take all of the needed photos. **Official Response from Bryan Suharly:** > We're delighted that ProntoForms has been a game-changer for you and your team. You mentioned that ProntoForms makes it easy for your associates to capture the proper photos appropriately, keep everything organized, and send the results quickly and easily. We're glad that ProntoForms has streamlined your photo capture and management processes, allowing for efficient communication and accurate documentation. We understand that the setup of individual forms may require some time to learn, but we believe that the benefits of ProntoForms are well worth the investment. If you have further questions, please get in touch with your Customer Success Manager for assistance. Thank you for using ProntoForms. We appreciate your feedback and are here to support your success. Regards, Bryan Suharly @ ProntoForms ### 19. "Streamline Your Business Workflow with Pronto Forms: A Comprehensive Review" **Rating:** 4.5/5.0 stars **Reviewed by:** Pardeep S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about TrueContext?** Pronto Forms is an outstanding platform that offers a simple and efficient way to streamline your business's workflow. The platform is intuitive, user-friendly, and highly customizable, making it the perfect choice for businesses of all sizes and industries. One of the best features of Pronto Forms is its ease of use. With just a few clicks, you can create custom forms that meet your specific business needs. The platform is highly flexible, allowing you to add fields, sections, and questions as needed, and it also supports various question types, such as dropdowns, checkboxes, and more. Another great thing about Pronto Forms is its powerful integration capabilities. The platform seamlessly integrates with various third-party apps, such as Salesforce, Dropbox, and Zapier, making it easy to import and export data, automate workflows, and enhance collaboration across teams. Pronto Forms also offers robust analytics and reporting features, allowing you to gain valuable insights into your data and make informed decisions. The platform provides customizable dashboards, real-time data tracking, and advanced reporting tools, enabling you to monitor performance metrics, identify trends, and optimize your business processes. Overall, Pronto Forms is an excellent platform that offers a wealth of features and benefits. It's easy to use, highly customizable, and provides powerful integration and analytics capabilities. If you're looking for a reliable and efficient way to streamline your business workflow, Pronto Forms is definitely worth considering! **What do you dislike about TrueContext?** One of the potential downsides of Pronto Forms is that it may not be the most cost-effective option for small businesses or those with limited budgets. While the platform offers a range of powerful features, including customization options, integrations, and analytics tools, some of these features come at a premium price point. Additionally, some users may find the platform's user interface to be somewhat overwhelming or complex, especially if they are not familiar with similar tools or have limited experience with software applications. Another potential limitation of Pronto Forms is that it may not be the best fit for businesses that require highly specialized or industry-specific forms or workflows. While the platform offers a range of templates and customization options, some businesses may require more specialized features that are not currently available in the platform. **What problems is TrueContext solving and how is that benefiting you?** No more physical paper copies. Easy to manage and store **Official Response from Esmond Ng:** > Hi Pardeep, It’s great to hear that you’re a fan! I couldn’t agree more–we’re an excellent choice for businesses looking to streamline their workflow and increase efficiency. Thanks for mentioning our intuitive and user-friendly interface. Even if you’re not tech-savvy, it’s our goal to help you create custom forms that meet your specific business needs. Also appreciate you mentioning our support for various questions and that it helps you gather all the data you need in one place! Best, Esmond Ng @ ProntoForms ### 20. Easy to use and very flexible and customizable. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2019 **What do you like best about TrueContext?** Instantly have the information you need to the people you need to have it in a professional document. **What do you dislike about TrueContext?** The need to refresh the app to "push" things through. Once the user hit submit it should just work. It seems like things get stuck. I would suggest that when a user hit submit that whatever process needs to happen happens or an auto refresh happens. things just seem to get stuck in limbo regularly. It is users that hit submit then lock their phones and put it in their pocket with out waiting too. **Recommendations to others considering TrueContext:** Work with Pronto dev team members to design your custom forms. Have a very goo layout of what you want and what you need out of the form prior to meeting with the dev team. Brad Amberley is outstanding. He and I worked together many hours developing exactly what we needed. We contiue to improve on what we have and have enjoyed working with him. **What problems is TrueContext solving and how is that benefiting you?** Speed of getting needed reports to the hands of our clients as well as our office for processing. **Official Response from Esmond Ng:** > Hi! Appreciate you taking the time to share your opinion on ProntoForms! I’m glad that you find it simple to make workflows on the spot and that updating them is even simpler. I get that the 20 MB limit for files sent to ProntoForms can be a challenge for your business that takes a lot of photos. However, I still appreciate your feedback. We’re always trying to improve our platform, and I will share your thoughts with our team. Our aim is to offer our users the best platform possible, and we are grateful for your opinions as we keep working to perfect our service. All the best. Esmond Ng @ ProntoForms ### 21. Unrivaled Visibility **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory K. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2023 **What do you like best about TrueContext?** Our ability to see our physical inventory across the nation along with live updates and issues is extremely beneficial to our operational planning and time management **What do you dislike about TrueContext?** I wish that the language and services in relation to coding and form building were more user friendly **What problems is TrueContext solving and how is that benefiting you?** We are able to see our inventory so we can remotely perform QA and hold our field staff accountable like never before. ### 22. Wonderful to Keep Everyone On Track! **Rating:** 3.5/5.0 stars **Reviewed by:** April M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about TrueContext?** We are currently utilizing ProntoForms for field audits and safety incidents. I really love how we are able to create just about whatever type of form we need with the multiple different data destinations so we can keep everyone in the loop and on track. **What do you dislike about TrueContext?** The analytics are not very easy to use with our current setup in ProntoForms. Our safety director is constantly working with ProntoForms support to get this setup the way we need but has a difficult time. This area could use some improvement. **What problems is TrueContext solving and how is that benefiting you?** We are currently using ProntoForms for field audits and safety incident reporting. Before this, we were completing all of these tasks on paper, which left too much room for error, especially from a tracking perspective. Creating these forms has streamlined the process for our field managers and supervisors to enter all the needed information and send it to the correct upper management staff. This cuts back on paper waste, data entry errors, and increases time management. **Official Response from Esmond Ng:** > Hey April, Thank you for taking the time to leave a review. Glad to hear you are utilizing our product for field audits and safety incidents, helping you streamline the process. Sorry to hear about the analytics setup. We have launched programs to help ease the onboarding and set-up: ProntoForms Community and ProntoForms University. I recommend joining the community! Don't hesitate to contact your customer success manager with more concerns or suggestions. They're always happy to help! All the best, Esmond @ ProntoForms ### 23. BEST OF ALL TIME APPLICATION I HAVE EVER USED. **Rating:** 4.5/5.0 stars **Reviewed by:** Samson K. | Director Of Accounts, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about TrueContext?** It is very easy to configure forms templates which speeds implementation and it is user-friendly and very easy to use. All the information is on one place thus making it very easy to use. I like the fact that it has the capability to generate any form via emails. Real-time data enhancing workflow automation. **What do you dislike about TrueContext?** It was a challenge for me to use form maker properly in the beginning of using prontoforms but at the moment I'm a, PRO. **What problems is TrueContext solving and how is that benefiting you?** I like the ability to import and export data smoothly. Prontoforms enables us to create complex and simple eforms that are easily customizable to suit our needs. I like how it offers a robust API where we are able to integrate the platform with our applications. I like their customer service, very nice, helpful and friendly. **Official Response from Bryan Suharly:** > Thank you for your feedback! It's great to hear that you're enjoying the ease of configuring form templates, the user-friendly interface, and the ability to generate forms via emails. It's also good to know that the importing/exporting of data is smooth, the e-forms are customizable, the API integration is robust, and the customer service is helpful. Regards, Bryan Suharly @ ProntoForms ### 24. ProntoForms is the number one mobile form application available today. **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie N. | Human Resources Specialist , Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about TrueContext?** ProntoForms is a top notch tool that enables us to create complex and simple eforms that are easily customizable to fit in to our different specific needs. The team in the field is able to collect data from our customers accurately helping us to save on resources and time and aslo being able to process the data quickly. It offers a robust API where we are able to integrate the application with our applications. ProntoForms customer service is excellent,there is never wait when we call or chat online. **What do you dislike about TrueContext?** ProntoForms is truly flexible and reliable. Customer service team has been assisting us whenever we are stuck. No dislike at the moment. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms has helped us to save on resources and time. We are able to get data on real time from the staff members on the field. It easy to customize to fit into our different needs and aslo it integrates seamlessly with our applications. **Official Response from Bryan Suharly:** > Thank you for sharing your positive experience with ProntoForms. We're thrilled to hear that our platform has been able to help you save resources and time and that our customizable eForms have been able to fit your specific needs. We're also glad to hear that our customer service team has been able to provide you with excellent support whenever you need it. Thank you for choosing ProntoForms as your mobile form application solution! Best, Bryan Suharly @ ProntoForms ### 25. Pronto for Inventory Purposes **Rating:** 3.0/5.0 stars **Reviewed by:** Katy E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about TrueContext?** Pronto assists in seamlessly tracking inventory by allowing us to upload our own spreadsheets and creating a form that caters exactly to our needs. The format of the form is clear and easy to read. **What do you dislike about TrueContext?** The user interface on the web page is not very user friendly. I wish it was more intuitive and easier to look at. It is viusally not an easy website to work with. **What problems is TrueContext solving and how is that benefiting you?** Pronto helps us to stay organized. It's a great tool for capturing a lot of data in a simple and easy to read format. It helps us to work quicker and more efficiently when out it in the field. **Official Response from Bryan Suharly:** > Thank you for taking the time to share your experience! We're thrilled to hear that our platform is helping you stay organized and work more efficiently in the field. We appreciate your feedback regarding the user interface on the web page and will consider it as we continue to improve our platform. Thank you for choosing ProntoForms as your field service automation solution! Sincerely, Bryan Suharly @ ProntoForms ### 26. Efficient Operations with ProntoForms: A Game Changer for the Building Materials Industry **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Building Materials | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2023 **What do you like best about TrueContext?** I have found ProntoForms to be a game changer in improving our procedures as the head of Operations in the Building Materials and Contract industry. Effective management of construction submittals is one of ProntoForms' greatest qualities. This aids in maintaining organization, monitoring the status of submittals, and ensuring prompt approvals from architects and engineers, ultimately reducing construction delays. **What do you dislike about TrueContext?** The way ProntoForms handles flow-down clauses in subcontractor contracts is one area that may be improved. The program could offer better assistance in examining prime contracts and making sure that subcontractors understand the conditions they are signing. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms has resolved a number of problems, including a lack of communication between contractors, subcontractors, and architects during the submittal review, by addressing the difficulties encountered in the construction submittal process. This has improved teamwork and operational efficiency, which has eventually resulted in cost savings and on-time project completion. **Official Response from Bryan Suharly:** > Thank you for sharing your experience with ProntoForms! I'm glad to hear that improving your procedures as the head of Operations in the Building Materials and Contract industry has been a game changer, by effectively managing construction submittals and reducing construction delays. It's also great to know that the platform benefits you by resolving problems such as lack of communication between contractors, subcontractors, and architects during the submittal review, improving teamwork and operational efficiency, resulting in cost savings and on-time project completion. If you have any further questions or need assistance with ProntoForms, please don't hesitate to reach out! Regards, Bryan Suharly @ ProntoForms ### 27. The True Context costumer support is not clearly **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about TrueContext?** The issues with the app are minimal..... **What do you dislike about TrueContext?** The forms are not very clearly sometimes **What problems is TrueContext solving and how is that benefiting you?** Saving time sheet ### 28. ProntoForms: The best and most effective mobile reporting tool . **Rating:** 5.0/5.0 stars **Reviewed by:** Colin M. | Senior Team Lead, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2023 **What do you like best about TrueContext?** ProntoForms is a comprehensive mobile reporting platform. We use it daily in the field to make sure our representative are capturing all the data and sending it to the head office in realtime for analysis. It allows us to create customizable forms with just drag and drop interface. The platform is easy to integrate seamlessly with other platforms like Dropbox and Salesforce. ProntoForms is aslo cost effective and their customer support team are incredibly good on what they do. **What do you dislike about TrueContext?** The application fully meet all our expectations. It has been great experience using this application so far. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms is a great platform to capture realtime data. It's easy to customize forms to meet our specific needs. Customer support is incredibly great and the application is very cost effective. ProntoForms integrates well with third party application. **Official Response from Bryan Suharly:** > Thank you for sharing your experience with ProntoForms! I'm glad to hear that it has been a valuable tool for capturing real-time data in the field and being easy to customize and integrate with other platforms. It's also great to know that the customer support team is helpful and that the application is cost-effective. If you have any further questions or need assistance with ProntoForms, please don't hesitate to reach out! Best, Bryan Suharly @ ProntoForms ### 29. PRONTOFORMS.... AN INCREDIBLE AND ROBUST TOOL THAT IS EXCELLENT IN ALL FIELDS. **Rating:** 5.0/5.0 stars **Reviewed by:** Euticus E. | Quality Assurance Inspector, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about TrueContext?** Prontoforms is perfect and excellent in all fields. Amazing and fast field inspection and consistent end-to-end workflows. Responsive and reliable customer support team. It helps us to make very informed decisions that are essential to our organization by the use of reports and analytics. It helps us to keep everything organized. **What do you dislike about TrueContext?** Prontoforms may take some time to learn and understand. It's not difficult but a bit tricky to new beginners. **What problems is TrueContext solving and how is that benefiting you?** I like its intuitive and friendly interface that is easy to interact with. Clear and easy to read format of the forms. I like how prontoforms allows you to create custom forms. Excellent, responsive and helpful customer support team. **Official Response from Bryan Suharly:** > Thank you for sharing your positive feedback. I'm glad to hear how the fast field inspection, reliable customer support, informed decision-making through reports and analytics, and organizational features have been beneficial. I understand there is a learning curve for new beginners. I invite you to check out ProntoForms University or contact a Customer Success Manager if you need further clarification. Regards, Bryan Suharly @ ProntoForms ### 30. A legitimate tool worth your trust **Rating:** 4.0/5.0 stars **Reviewed by:** Isabella R. | Web Developer, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about TrueContext?** Prontoforms are easier to use, learn and customize and it's user interface is organized in an efficient mannaer which makes it comfortable to create forms . It has a mobile app which works superbly and has great user interface It's reporting and analytics are awesome and help alot in displaying together with helping to understand the data effectively. The tool is easier to integrate to other tools like dropbox **What do you dislike about TrueContext?** Absolutely I have nothing negative to say about this tool. What this tool has done to me is marvellous and I cannot compare even it's functionality to other tools. It remains a perfect choice to me and my organization. **What problems is TrueContext solving and how is that benefiting you?** It has ensured creation of user forms for easier input of data I have used this tool to collaborate effectively with trams including making it easier to import and export data to other tools like dropbox **Official Response from Bryan Suharly:** > It's great to hear you have had a positive experience with ProntoForms! It sounds like the tool has been beneficial in streamlining your data input and collaboration processes. The ease of use, customization options, and the mobile app and reporting capabilities seem to be a big plus. It's always great to find a tool you can trust and rely on, and it sounds like ProntoForms has been just that for you and your organization. Thank you for sharing your thoughts and experiences! Regards, Bryan Suharly @ ProntoForms ### 31. Easy & Powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Jason S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2023 **What do you like best about TrueContext?** Forms are easy to setup and roll out to users, easy to edit if changes need to be made. Workflows are simple to setup for email, and you can break forms out into groups which helps segregate different forms for different user groups. **What do you dislike about TrueContext?** User interface can be a bit confusing at first. Form spaces are essentially the groups you setup, which work well, it's just a bit of a learning curve to get used to the site layout. **What problems is TrueContext solving and how is that benefiting you?** We use the product to roll out forms for our field service technicians to use for a few purposes. We have a daily report that the techs fill out at the end of each day to record work done and issues encountered. We also have a form for Customer Opportunities, and an open issues report that the technician can report back to us to address ongoing issues that may need to be fixed mechanically. **Official Response from Esmond Ng:** > Thank you for your review, Jason! Glad to hear your onboarding was rapid and easy. All the best, Esmond @ ProntoForms ### 32. Versatile forms for many applications **Rating:** 4.5/5.0 stars **Reviewed by:** Peter S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2023 **What do you like best about TrueContext?** ProntoForms are very quick to set up, wide range of variety of set up is available and the forms can be connected to a wide range of inputs and destinations, which works well for our business needs. **What do you dislike about TrueContext?** I would have liked to replace some questions with images instead, for users who any struggle to read. The forms are also more designed for input based work, rather than seeing results, some other applications may be more suitable for this. **What problems is TrueContext solving and how is that benefiting you?** We are using it to capture information in an ad-hoc way, such as locations of assets in the field. As well as for daily tasks such as vehicle checks and training sign off sheets. **Official Response from Esmond Ng:** > Hey Peter, Thank you so much for taking the time to write a review for us. We’re excited to learn your on-boarding was very quick and easy. All the best, Esmond @ ProntoForms ### 33. very good service, stable system, intuitive, up-to-date **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about TrueContext?** individual creation of forms, flexibility of recipient and document selection **What do you dislike about TrueContext?** Data limitation everything in English including the support **What problems is TrueContext solving and how is that benefiting you?** digital data capture in any format and the targeted post-processing of data ### 34. Amazing platform but takes time to utilize properly **Rating:** 4.0/5.0 stars **Reviewed by:** Grant B. | Account Director, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about TrueContext?** The custom form creator's attractive design makes it simple to develop forms that meet our demands. This aids in increasing the productivity of our job. We can smoothly import and export data thanks to the integrations with softwares like Salesforce and Dropbox. **What do you dislike about TrueContext?** In the beginning of using Protono Forms, It was a challenge for me to use form maker properly, if you are new to this technology, it might take some time and effort to get familiar with it. **What problems is TrueContext solving and how is that benefiting you?** We have been able to design forms that are ideal for our needs because of the platform's simple and customization options. Data sharing and analysis have been simpler because of the interactions with other apps, which has boosted productivity and insights. **Official Response from Bryan Suharly:** > Thank you for taking the time to share your thoughts on ProntoForms. We're thrilled to hear that you find our custom form creator simple and attractive and that it has helped increase your productivity. We're also glad to hear that our integrations with other software, such as Salesforce and Dropbox, have made it easier for you to import and export data. We understand that getting familiar with our form maker can take time and effort, especially if you're new to the technology. That's why we offer a variety of resources, including ProntoForms University, to help users get the most out of our platform. Please check out our training materials and tutorials to help you become more comfortable using ProntoForms. Overall, we're glad that ProntoForms has been able to help you design forms that meet your needs and that our platform has made data sharing and analysis more straightforward and more productive for you. Thank you for choosing ProntoForms as your field service automation solution. Regards, Bryan Suharly @ ProntoForms ### 35. ProntoForms is a Great Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Cherie B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about TrueContext?** It's easy for our field personnel to utilize and send important information to the office that helps us manage our construction projects. **What do you dislike about TrueContext?** Nothing really. It does everything we need it to do and more. We don't utilize every aspect but it's very user friendly and we have had great success with it. **What problems is TrueContext solving and how is that benefiting you?** It allows our field personnel to provide the office with critical information on construction project progress and document that progress for our clients. We are able to have our client sign off on change orders right there in the field and transmit the documents to the office for billing backup. **Official Response from Esmond Ng:** > Hi Cherie, I’m glad to learn that your field personnel finds the platform easy to use and facilitates the management of your construction projects by permitting quick transmission of critical information to the office. I’m really pleased to hear that ProntoForms meets all of your needs and even goes beyond that. We’re thrilled to have such satisfied customers! Best regards, Esmond Ng @ProntoForms ### 36. A form software with a simple usability for a large scale business **Rating:** 4.5/5.0 stars **Reviewed by:** Mike J. | Account Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2023 **What do you like best about TrueContext?** We were able to create particular mobile forms for the needs of our business thanks to ProntoForms' flexibility and usability. Because the software integrates with other apps, our procedures are streamlined and our data collection is more effective. The offline capability is a huge benefit because it enables data collection even in remote areas without internet access. **What do you dislike about TrueContext?** Smaller companies may find ProntoForms' pricing plans to be prohibitively expensive, and the form creator may be overly complicated. The general usability of the program is not greatly impacted by these problems, though. **What problems is TrueContext solving and how is that benefiting you?** We have collected data effectively even when there is no internet connectivity. Thanks to this tool, we can customize smartphone forms with no effort. Our processes have become simpler as a result of the software's fundamental interaction with other business applications and systems, care Salesforce and Zapier. Thanks to this tool, we've been capable to work on faster and more effectively. **Official Response from Esmond Ng:** > Hi Mike, Thank you so much for sharing your thoughts! I’m excited ProntoForms has been helpful. It’s a pleasure to know that integrating with other apps like Salesforce and Zapier has made your procedures more efficient and your data collection more effective, especially with our offline capability for data collection in remote areas. Although, understandably, smaller companies may have concerns about the pricing plans, I’m happy to hear that the overall usability of the program has been a positive experience for you. While the form creator can have a learning curve, I’m glad it hasn’t hindered your platform use. It’s always a pleasure to hear from satisfied customers, and I hope ProntoForms continues to exceed your expectations in the future. Regards, Esmond Ng @ProntoForms ### 37. Forms are using friendly and great tech suppport **Rating:** 3.5/5.0 stars **Reviewed by:** alex f. | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about TrueContext?** I like how easy it is for our technicians to fill out forms **What do you dislike about TrueContext?** I wish multi language was part of their standard offering **What problems is TrueContext solving and how is that benefiting you?** The have launched multi language forms. It is easier to keep our forms consistant ### 38. Review of ProntoForms (An excellent tool) **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about TrueContext?** ProntoForms is a versatile platform for creating mobile forms on smartphones and tablets, but it currently lacks URL and PC configurations support. The platform's flexibility allows for the creation of customized end products, making it a highly desirable feature. Customers appreciate the inclusion of images and photos of completed jobs, which helps the business focus on its most profitable areas. ProntoForms is a highly useful and efficient tool for a range of businesses, with a simple and agile interface and a variety of benefits for daily operations. **What do you dislike about TrueContext?** During periods of frequent updates, both the mobile app and web portal can experience technical issues and errors. ProntoForms can help recover lost revenue by facilitating the recovery of lost job tickets and service reports. Configuring destinations and other settings in ProntoForms can be confusing and complex. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms is a platform solution that facilitates the systematic organization of remote workforce teams, ensuring that data and input feeds are delivered in a timely and organized manner. The platform enables sales and workforce teams to apply job safety measures and perform analysis without fail. It offers inbuilt templates for data feeds and reporting related to employee training, preventive maintenance, fleet servicing, and field management. **Official Response from Esmond Ng:** > Hi there! Thanks for sharing your thoughts. It's great to hear you appreciate the platform's flexibility, customization options, and the ability to include images and photos of completed jobs. I understand that technical issues can occur with the mobile app and web portal during frequent updates, which can be frustrating. It's also worth noting that configuring destinations and other settings in ProntoForms may be confusing and complex. We have implemented two programs: ProntoForms Community and University to help ease your implementation process. Overall, it sounds like ProntoForms is solving challenges for your business and providing valuable tools for daily operations. Thanks for sharing your insights! Regards, Esmond Ng @ ProntoForms ### 39. Game changing platform for offline mobile forms and reports **Rating:** 3.5/5.0 stars **Reviewed by:** Steve G. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about TrueContext?** The ability for our site engineers to complete online forms whether or not they have a connection. The form layout is customisable and simple, making the forms easy for the engineers to follow. **What do you dislike about TrueContext?** Quite complicated menu system with settings in many different places. No definitive answer for form retention duration and editing forms on site revisits not easily done if revisits are over 1 year **What problems is TrueContext solving and how is that benefiting you?** An easy way to complete online forms, giving us a quick turnaround between form completion and client report generation. Pronto makes the process very simple from the engineers perspective. **Official Response from Esmond Ng:** > Hey Steven, Thank you for taking the time to share your thoughts and experiences with ProntoForms. We’re thrilled to hear we can simplify the process from beginning to end. Regarding form retention duration and editing forms on site revisits, we apologize for any inconvenience caused. I will bring it up to our Product team. Please, don't hesitate to contact your customer success manager with more concerns or suggestions. They're always happy to help! Best regards, Esmond @ ProntoForms ### 40. ProntoForms is the best mobile app form builder. **Rating:** 5.0/5.0 stars **Reviewed by:** Juliette M. | Data Analyst, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2023 **What do you like best about TrueContext?** ProntoForms has proven itself to be the leader in the field of mobile form application. It's a low code application that get you started immediately. We use ProntoForms to collect data in real time from our customers across the region. Their technical support is top level and available anytime. ProntoForms is aslo highly customizable and it's reports and analytics are well designed and easy to understand. **What do you dislike about TrueContext?** It's a well designed application that is easy to use. So far it has been smooth using this application. No dislike. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms is one of the easiest application to use. It's customer support is top notch. We like how it integrates well with Salesforce application. ProntoForms is aslo very affordable. **Official Response from Bryan Suharly:** > Thank you for sharing your experience with ProntoForms! I'm glad it has been the leader in mobile form applications and has proven to be a low-code application that gets you started immediately. It's also great to know that their technical support is top-level and available anytime, as well as being highly customizable and having reports and analytics that are well-designed and easy to understand. If you have any further questions or need assistance with ProntoForms, please don't hesitate to reach out! Regards, Bryan Suharly @ ProntoForms ### 41. Great Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa H. | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about TrueContext?** It is user-friendly and easy to use for the end users. **What do you dislike about TrueContext?** The initial learning curve was challenging and required some effort to learn the ins and outs. **What problems is TrueContext solving and how is that benefiting you?** We mainly use it to gather data from our field mystery shops, and ProntoForms allows us to collect data effectively even without an internet connection. The flexibility and ease of customizing forms enable us to quickly adjust and deploy them to the field. **Official Response from Bryan Suharly:** > Thank you for sharing your experience with ProntoForms! I'm glad to hear that it has been user-friendly and easy for end users, as well as being flexible and allowing for data collection even without an internet connection. It's also great to know that the platform benefits you by enabling effective data collection in the field. If you have any further questions or need assistance with ProntoForms, please don't hesitate to reach out! Regards, Bryan Suharly @ ProntoForms ### 42. We have changed the game with how we make informed decisions by using reports. **Rating:** 4.5/5.0 stars **Reviewed by:** George K. | Marketing Manager, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about TrueContext?** We are able to make very informed decisions that are crucial to our company by using analytics and reports. With simple automation of workflows. Our backbone is the creation of custom forms. **What do you dislike about TrueContext?** It's a good software for making very critical decisions. **What problems is TrueContext solving and how is that benefiting you?** With the use of analytics and insights, we are able to make informed decisions. I can integrate with Dropbox to automate workflows. Easily create custom forms that meet all the needs of our company. User-friendly UI. **Official Response from Bryan Suharly:** > We're thrilled to hear that ProntoForms has changed the game for your company in making informed decisions through reports. We're glad to hear that analytics, reports, workflow automation, and custom forms have been crucial for your company's operations. Thank you for highlighting the user-friendly UI of ProntoForms. We strive to provide a seamless and intuitive user experience to ensure ease of use and maximum efficiency. We appreciate your feedback and support. Please feel free to reach out if you have any further comments or questions. Regards, Bryan Suharly @ ProntoForms ### 43. Prontoforms has given us detail which allowed us to build reports tailored to Clients needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** April 04, 2023 **What do you like best about TrueContext?** The customisation and tailored questions can be easily understood, with info lines for further insight for install teams. The ease with which the forms are built up allows us to customise each form for a different scenario across the business **What do you dislike about TrueContext?** If when the forms are being made, a multi-select option would be very helpful. This could then allow batch movement of questions or also batch deletion of questions as opposed to having to do them individually **What problems is TrueContext solving and how is that benefiting you?** We update products, graphics, tech and content across a very large estate - Prontoform allows us to have a live view of what is going on and where we need to focus further. The information that comes from teh forms allows us to make tailored dashboards and reports for the Client **Official Response from Esmond Ng:** > Hey, Thank you for taking the time to leave a review. We are glad to hear about the ease of customizing and building the forms. Having a live view of the entire business under one umbrella is very important to us. We will inform our product team about the multi-select option. You can also contact your Customer Success Manager for more suggestions or problems. They are always happy to help! Best regards, Esmond @ ProntoForms ### 44. Great Visibility and Ease of Use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about TrueContext?** The ability to insert client information to saved locations. Pronto Forms allows empolyees to quickly and affectly share information. **What do you dislike about TrueContext?** My only complaint would be that the Email Address that the forms are sent from are a DONOTREPLY address. It would be better if it sent from our own email address. **What problems is TrueContext solving and how is that benefiting you?** Time and location stamping site visits. This helps create a reliable structure. ### 45. Simplified Field Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Yael R. | Director of People , Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2023 **What do you like best about TrueContext?** Advanced, rich mobile data collection and entry even on offline mode. Seamless fast field inspection and consistent end-to-end workflows. Easy-to-use dashboard simplifying entire workforce monitoring. Availability of reliable and knowledgeable customer support team. **What do you dislike about TrueContext?** For more than three good years,nothing main bad I can record for ProntoForms. **What problems is TrueContext solving and how is that benefiting you?** Easy field management and inspection through dynamic transformation of paper works into professional mobile forms simplifying field service management and enterprise workforce management through detailed maps and intuitive mobiles apps. **Official Response from Bryan Suharly:** > Thank you for sharing your feedback about ProntoForms and how it simplifies field operations. I appreciate how you like our advanced mobile data collection, seamless field inspection, user-friendly dashboard, and reliable customer support. Please feel free to reach out if you have any further comments or questions. We're here to assist you and ensure your continued success! Regards, Bryan Suharly @ ProntoForms ### 46. Excellent and reliable choice for field data collection. **Rating:** 5.0/5.0 stars **Reviewed by:** Iddo G. | Information Security Analyst , Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about TrueContext?** We have been using ProntoForms for over three years now. It's very flexible and user friendly platform where we are able to create forms and record what is happening in the field.It have a well designed mobile app that enables users to input data even without nternet connectivity. It offers great integrations with Salesforce and SharePoint and forms can be easily be customized with drag and drop interface. **What do you dislike about TrueContext?** Their pricing model is not fair to small and medium size businesses. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms offers the best and reliable way to collect data in the field very accurately. Technical support is very available and they are able to solve our problems on time. It offers great integration with Salesforce and SharePoint. ProntoForms mobile app is aslo we designed and easy to use **Official Response from Esmond Ng:** > Hi Iddo, Thank you for sharing your experience with us! I’m thrilled to hear that you’ve found the platform helpful in creating workflows and recording data in the field for over three years. I’m glad our technical support has helped you and that the integration with Salesforce and SharePoint has streamlined your processes and made them more efficient. It’s great to hear that the overall experience with the platform has been positive. It’s always inspiring to hear from satisfied customers. We’re committed to providing the finest possible experience for our users and hope to continue meeting and exceeding your expectations in the future. Best, Esmond Ng @ProntoForms ### 47. Easy and affordable way to control your operation **Rating:** 4.0/5.0 stars **Reviewed by:** Jose S. | Management Control, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about TrueContext?** The form creation interface is very intuitive and allows you to create forms easily and fast. You get a very diverse range of options for questions that you can use for checklists and measure relevant aspects of your operation, which, combined with the calculations that can be made inside the form, can help you build reports immediately and have them sent to supervisors. **What do you dislike about TrueContext?** Particularly the use of data sources for your forms can be a little complicated sometimes, but still it serves it purpose well. I personally would like to see some improvements in the use of date and time fields and the type of calculations that can be made from these. **What problems is TrueContext solving and how is that benefiting you?** We mainly use it to gather data from our daily operations, which is way easier for the operators. Since we have our forms connected to google drive, all the data that we previously filled manually into spreadsheets is now automatically available and ready to be analyzed. **Official Response from Esmond Ng:** > Hello, Jose Happy to hear how intuitive our interface is and how it allows you to create forms quickly and easily. Also, I love to hear how we're giving you a diverse range of question options and calculations to help you build your reports. Continuous improvement is always a priority at ProntoForms. We appreciate your feedback and will notify our product team of your concerns. If you have any questions, feel free to get in touch with your Customer Success Manager! _______ All the best, Esmond Ng @ ProntoForms ### 48. An August platform that fits specific needs of your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Ravin J. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about TrueContext?** Offers a robust API. Format of the form is clear and easy to read. Allows you to create customizable forms. **What do you dislike about TrueContext?** It has made workflow simple and has worked well with our business needs thus no regrets at all and would recommend it without a doubt. **What problems is TrueContext solving and how is that benefiting you?** It has increased the productivity of our business. It's been great in helping us manage our projects. We have been able to focus on our most profitable areas. **Official Response from Bryan Suharly:** > We're thrilled that ProntoForms has been a perfect fit for your business needs. We're delighted that ProntoForms has been a valuable tool for your business, and we appreciate your recommendation without any regrets. If you ever have any more feedback or need further assistance, please don't hesitate to let us know. We're here to help! Regards, Bryan Suharly @ ProntoForms ### 49. Good App to Make Checklists **Rating:** 4.0/5.0 stars **Reviewed by:** MANUEL M. | Project Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 03, 2023 **What do you like best about TrueContext?** Excellent integration with ServiceMax/SalesForce Good technical support. Easy integration with other platforms. Low Code Software. Easy to use for the field team. Easy to use. **What do you dislike about TrueContext?** The application for Windows is not as well worked as the one for Mobile Devices It is not possible to sync drafts between devices. Document customization can be improved, although support is offered with DREL, Handlebars and Freemarker. Some features do not meet my expectations. **What problems is TrueContext solving and how is that benefiting you?** ProntoForms is helping us make our service reports faster and more reliable. With this app we have been saving time, having a direct connection between our techs and customers. **Official Response from Esmond Ng:** > Hey Manuel, Thank you for taking the time to leave a review. Glad to hear you were able to integrate with ServiceMax/Salesforce with ease while your field technicians had no problems. Sorry to hear our windows is not as well as our mobile devices and you were unable to sync drafts between devices. These are awesome feature suggestions, you submit these feature requests with the link below. If you have any questions or suggestions in the future, please don't hesitate and message your Customer Success Manager. They are always happy to help! All the best, Esmond Ng @ ProntoForms ### 50. ProntoForms has significantly optimized our process for reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** April 04, 2023 **What do you like best about TrueContext?** ProntoForms is great because it delivers continuity inn reporting answers from our techs in the field. It also works when our techs don't have access to internet at the natural gas plants in the middle of nowhere. **What do you dislike about TrueContext?** It can be a little difficult trying to get a hold of their customer support team. **What problems is TrueContext solving and how is that benefiting you?** Before ProntoForms it would take months sometimes for our techs to complete their reports before we could bill the client for service. Now with Pronto, that time has shortened to a couple of days or immediately after the work is complete because the techs are able to complete the form onsite and request signatures. **Official Response from Esmond Ng:** > Hello! Thanks for letting us know what you think! It’s outstanding that you’re using the platform for consistent reporting from your techs. Sorry to hear you find it a little difficult to get a hold of our customer support team, I apologize for any inconvenience this may have caused. We’re always striving to improve our customer service, and I appreciate your feedback. I’ll let our team know. Wishing you all the best, Esmond Ng @ProntoForms ## TrueContext Discussions - [I will like the detail video on creating the conditional logic linking repeatable questions](https://www.g2.com/discussions/36852-i-will-like-the-detail-video-on-creating-the-conditional-logic-linking-repeatable-questions) - 1 comment, 1 upvote - [Our use of Repeating Sections is limited because they are not compatible with DREL. Can you point me to on-line courses that can provide me with sufficient knowledge of Handlebars to use it with Prontoforms?](https://www.g2.com/discussions/32391-our-use-of-repeating-sections-is-limited-because-they-are-not-compatible-with-drel-can-you-point-me-to-on-line-courses-that-can-provide-me-with-sufficient-knowledge-of-handlebars-to-use-it-with-prontoforms) - 1 comment, 1 upvote - [What is the easiest destination to use for analyzing the submissions?](https://www.g2.com/discussions/25722-what-is-the-easiest-destination-to-use-for-analyzing-the-submissions) - 1 comment, 1 upvote - [Can you export reports inexcel formats?](https://www.g2.com/discussions/14379-can-you-export-reports-inexcel-formats) - 1 comment, 1 upvote - [Can I include conditional or skip logic in ProntoForms?](https://www.g2.com/discussions/form-logic) - 1 comment, 1 upvote - [View TrueContext pricing details and edition comparison](https://www.g2.com/products/truecontext/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-05-18+08%3A35%3A57+-0500&secure%5Bsession_id%5D=db506bf7-79ad-4948-86b0-17299b663f69&secure%5Btoken%5D=7fff31e7adf237f457201f5eae21985a4c0d8a5300939082adf865382dfb1f52&format=llm_user) ## TrueContext Integrations - [Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews) - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [AMOS](https://www.g2.com/products/amos/reviews) - [Box](https://www.g2.com/products/box/reviews) - [DM Valid](https://www.g2.com/products/dm-valid/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Excede](https://www.g2.com/products/excede/reviews) - [Foxit PDF Editor](https://www.g2.com/products/foxit-pdf-editor/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Power Apps](https://www.g2.com/products/microsoft-power-apps/reviews) - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews) - [Microsoft Power Platform](https://www.g2.com/products/microsoft-microsoft-power-platform/reviews) - [Microsoft SharePoint](https://www.g2.com/products/microsoft-sharepoint/reviews) - [Oracle Cloud](https://www.g2.com/products/oracle-cloud/reviews) - [Oracle Cloud Enterprise Resource Planning (ERP)](https://www.g2.com/products/oracle-cloud-enterprise-resource-planning-erp/reviews) - [Salesforce Maps](https://www.g2.com/products/salesforce-maps/reviews) - [SAP ECC](https://www.g2.com/products/sap-ecc/reviews) - [ServiceMax](https://www.g2.com/products/ptc-servicemax/reviews) - [ServiceNow EAM](https://www.g2.com/products/servicenow-eam/reviews) - [ServiceNow Field Service Management](https://www.g2.com/products/servicenow-field-service-management/reviews) - [Spotfire Analytics](https://www.g2.com/products/spotfire-analytics/reviews) - [Trimble Viewpoint Team](https://www.g2.com/products/trimble-trimble-viewpoint-team/reviews) - [Zendesk for Employee Service](https://www.g2.com/products/zendesk-for-employee-service/reviews) ## TrueContext Features **Workflow & Automation** - Safety checks & inspections - Customizable Workflows - Dynamic SOP Promotion - Nonconformance Event Management - Safety & Incident Logging / Compliance Reporting **Digital Workflows** - Logic and Conditions - No-Code Or Low-Code - Document Management **Development Tools** - Drag-and-drop Form Builder - API Builder - Integrations **Planning** - Checklists - Approvals - Scheduling - Procedures **Generative AI** - AI Text Summarization - AI Image-to-Text **Agentic AI - Salesforce AppExchange Apps** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Before the Job** - Calendar - Dispatch - Roles - Booking **Execution** - Planning - Scheduling - Collaboration **Forms** - Data Mapping - Templates - Mobile-Friendly Forms **Field Tools** - OCR - GPS & Time Stamps - Barcode and Signature Capture - Image and Video Capture - Offline Capability - Embedded Work Instructions **Execution** - Sampling - Corrective Actions - Data Capture - Reports - Ad-hoc Tasks **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales **Analytics & Reporting** - Monitoring - KPIs - Customizable Analytics / BI Integration **Automation** - Workflow Automation - Workflow Mapping - Real-Time Updates - Robotic Process Automation **Back Office Tools** - Report Formatting - Roles and Permissions - Analytics Dashboards **Analytics** - Monitoring - KPIs - Nonconformace **Enterprise Management** - Cross & Multi‑Site Governance - Site Reporting and Analytics - Cross‑Site Collaboration & Communication - Multi-Device Scalability - Role-Based Access Control (RBAC) **After the Job** - Reports - Analytics - Invoicing - CRM Integrations **Agentic AI - Digital Process Automation (DPA)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Knowledge Capture** - Frontline Knowledge Capture & Sharing - Content Versioning & SOP Updates - Embedded Microlearning - Offline Knowledge Access **Generative AI** - AI Text Generation - AI Text Summarization - AI Image-to-Text **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI** - Actions & Autonomous Execution - Real‑Time Translation & Transcription - Predictive & Prescriptive AI **Data & Integration** - Open API & Extensibility - ERP / MES / EAM Integration ## Top TrueContext Alternatives - [Fulcrum](https://www.g2.com/products/fulcrum/reviews) - 4.6/5.0 (243 reviews) - [GoFormz](https://www.g2.com/products/goformz/reviews) - 4.7/5.0 (223 reviews) - [GoCanvas](https://www.g2.com/products/canvas-solutions-gocanvas/reviews) - 4.3/5.0 (76 reviews)