It's been two months since this profile received a new review

TruCentive Reviews & Product Details

TruCentive, the all-in-one incentives fulfillment and rewards delivery platform, helps companies stand out by giving them new ways to engage with their employees, partners, and customers. By integrating the digital delivery of eGift Cards, Merchandise, and funds delivery, companies increase the effectiveness of their existing programs and improve relationships. With over 88,000 eGift options worldwide, thousands of merchandise options, payments via Deposit-to-Debit-Card, PayPal, Venmo, Visa, MasterCard, AMEX, and integrations with popular marketing, sales, and HR tools, TruCentive is an essential part of successful HR, demand generation, account-based, and customer experience programs. Surveys | Employee Incentives | Webinars | Reviews | Referrals | Beta Programs | Thank You | Clinical Trials | Trade Shows | Demos | Testimonials | Meetings | Events and more... More Incentive Options: ► Choose from over 88,000+ gift card brands in over 200 countries ► Local Gift Cards ► Merchandise from Tech to Personal Care ► SWAG & Logo wear ► Virtual Visa & Mastercard ► Deposit to debit card & bank account ► Deposit to PayPal & Venmo Flexible Pricing: ► Free Delivery - Send as little or as much as you like ► Pay as You Go - Get 100% of unclaimed incentives returned to your account ► Essentials & Standard plans include volume discounts and maximum delivery fees ► Free signup - no credit card required to create and test your next project Packed with Features: ► Create branded email and SMS messages ► Campaign management from first delivery via SMS or email to reminders ► Tracking and reporting on each and every incentive ► Recipient choice - create a group of cards recipients can choose from. ► Whole catalog delivery - let your recipient choose their country and incentive ► Drag and drop email builder ► Drag and drop recipient page designer ► Mobile-friendly email templates ► Scheduled branded reminders ► Scheduled post-claim follow-up messages with a secondary call to action or thank you ► Custom SMS Messaging ► Add to Apple Wallet and Google Pay ► User limits and controls ► Compliance reporting ► Native integrations ► Personalize your delivery and send from your domain ► Role-based administration and accounting ► Connect to Salesforce, Marketo, SurveyMonkey, Qualtrics, HubSpot, or thousands of other applications, no coding necessary ► Zapier Integration ► API access ► Custom data fields ► Funds Management - Allocate funds to a program, users, or both ► HIPAA compliant recipient de-identification

Product Website

Seller

TruCentive

Languages Supported

Arabic, Bengali, English, Hindi, Japanese, Portuguese, Russian, Spanish, Chinese (Simplified), Chinese (Traditional)

Product Description

TruCentive, the all-in-one Incentive Automation platform, simplifies the delivery of over 100,000+ eGift cards, merchandise, and payment options worldwide. Advanced marketing features allow for total control over personalization, design, timing, and delivery (email & SMS) for more relevant and captivating interactions. TruCentive ensures any unclaimed incentives are automatically refunded on the expiration date you set, with complete transparency into deliveries, engagement, and redemption to refine future strategies. Manually send incentives in less than five minutes or integrate with popular marketing, sales, research, and HR tools – use Zapier, the TC API, or manually export URL links to your custom-designed recipient pages with curated gift, reward, or incentive options. Account, user, and project-level controls facilitate usage, funds management, and collaboration throughout organizations.

Overview by

Jim Meyer (VP Sales & Marketing at TruCentive)

Discussions

TruCentive Community

Pricing

Pricing provided by TruCentive.

Free Delivery

Free

View More Pricing Information

TruCentive Media

TruCentive Demo - Create projects for every engagement

TruCentive projects let you customize your message, gift cards/merchandise/payments offered, recipient experience, reminders, and the expiration of an incentive so you get 100% of funds back on un-claimed incentives. • Surveys • Webinars • Referrals • Thank You • Trade Shows • Testimonia...

TruCentive Demo - Choose from existing templates to start or design from scratch

TruCentive gives you full control over the delivery and branding of your incentives. From initial delivery via SMS, Email, or both, make sure recipients remember your brand.

Choose from over 3000+ different gift card options in 150 countries. 85,000+ local merchant gift cards. Merchandise - Over 10K items from lifestyle products to Tech. Payments - PayPal, Venmo, Deposit to Debit Card, Deposit to Bank Account. Select a single card, payment, or merchandise or curate ...

TruCentive Reviews (130)

G2 reviews are authentic and verified.

Here's how.

Anna D.

Internal Lender Relations and Partnerships Manager

Mid-Market (51-1000 emp.)

8/3/2023

"Very easy to use and beneficial for all departments"

5/5

What do you like best about TruCentive?

I am apart of the HR and Marketing Department, so I use the platform quite often. We use TruCentive to incentivise our team members for events and games as prizes- easy to send a viritual gift card to anyone in the company in a matter of minutes. There are so many options to choose from when sending a gift card, there is something for all team members to enjoy. We also use the platfrom in our Marketing Deptmartment to send vitural gift cards to our clients that end up funding a loan with us. We get file that can be easily uploaded into the system and the client can choose where they want to claim their reward. It is simple to use, very quick to send off gift cards, and can be used in many different ways throughout our company. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

There is a small fee per gift card that is sent out, but we add that into the cost when planning out budgets. I wish there were more stock photo options inclulded when changing the design. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

Easy to send out gift cards to team members and clients. Our rewards to clients is a $50.00 gift card when funding a loan with us, and with TruCentive I do not have to go physically to the store and buy gift cards to then mail them to the customer. Just spend 15 miuntes creating the design and sending out the gift cards. The clients get them within seconds and you can resend the gift card to the client if they lose it in their emails. Also, if the customer doesn't end up claiming the reward we get the funds back. Review collected by and hosted on G2.com.

Response from Kate Gonzalez of TruCentive

edit

Anna- Thank you so much for taking the time to leave a review, we really appreciate it! We are happy to hear that TruCentive is an asset to your business in many ways!

Thomas W.

Sr. CX Manager

Enterprise (> 1000 emp.)

5/15/2023

"2 years into the relationship - Impressed with TruCentive"

5/5

What do you like best about TruCentive?

We have been using TruCentive for two years. They make global incentives quick and easy to deliver. Their team is super responsive. The platform is fully customizable and dynamic. The team fast to get back to me with any questions. Another great thing about TruCentive is their early (and free) access to the platform so you can learn how to set up projects even during implementation so as to be ready to launch as fast as possible. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

I have found nothing to be dissatisfied with regarding TruCentive. They are responsive, the platform is great, their catalog of gift cards is expansive and everything is going well. Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

TruCentive is now providing us with options for customer panels, interviews, research, and survey incentives. We've also used it for a handful of employee rewards for various company events, competitions, etc. TruCentive makes it easy to send "thank you" rewards to customers and employees. Our team has become a magnet for others to learn about TruCentive when they hear how easy it is to deliver rewards. Review collected by and hosted on G2.com.

Response from Kate Gonzalez of TruCentive

edit

Hi Thomas, thank you so much for your thoughtful review of TruCentive! We are so glad we could help you with your survey incentives and we look forward to a rewarding partnership.

Verified User in Banking

Mid-Market (51-1000 emp.)

11/24/2023

"Incentives Made For You, No Matter Who You Are"

5/5

What do you like best about TruCentive?

TruCentive has an incredible customer service team that works with you to figure out what you need. When we implemented TruCentive, our incentives became much more tailored to the individual, and we use the statistics to update what we offer. The website is super easy to use, and any issues we have had have always been remedied within a timely manner. Team members have even gone so far as to completely update our projects in order to help us get them working the way we want them to! It is an easy-to-use platform that begins the day you start. It's awesome to use TruCentive and even easier to keep it going! Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

I still think more reporting options would be great, but otherwise it's an excellent program. Review collected by and hosted on G2.com.

Response from Kate Gonzalez of TruCentive

edit

Thanks so much for taking the time to leave such a thoughtful review! You actually can see what each recipient selected in the deliveries tab of your project but we love your suggestions for expanding the reports. If you have any questions about reports please don't hesitate to reach out to support@trucentive.com and we are happy to help.

Alexis M.

Program Administrator

Small-Business (50 or fewer emp.)

5/6/2025

"Great Survey Platform!"

5/5

What do you like best about TruCentive?

It’s extremely user friendly and easy to use! We used the platform to create surveys to distribute electronically nationwide. TruCentive made it easy for us to collect surveys and reward our survey participants within minutes. We will continue to use TruCentive for future surveys and rewards! Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

At this current time there’s nothing I dislike about the platform! Review collected by and hosted on G2.com.

Response from Kate Gonzalez of TruCentive

edit

Thank you for the thoughtful review! We are so glad they you have found TruCentive user friendly and efficient!

Verified User in Airlines/Aviation

9/20/2025

"Savings and Style"

5/5

What do you like best about TruCentive?

First, we have used a lot of platforms for delivering gift cards. TruCentive has saved us about 20% on our deliveries by returning unclaimed cards and secondly they let us design professional emails and landing pages that are about us, not them! AND they let us send from our own email addresses so it doesn't look like phishing. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

So far, we are elated! If we could have more reminders that might be nice, but not really necesarry. Review collected by and hosted on G2.com.

Response from Jim Meyer of TruCentive

edit

Thanks so much for your support! Our goal is to provide a more cost-effective solution with a better experience for you and your customers.

Tom K.

Research Assistant

Small-Business (50 or fewer emp.)

3/12/2025

"Gift Cards, Payments, SWAG"

5/5

What do you like best about TruCentive?

We just launched an employee engagement program that includes onboarding and ongoing rewards for our team. We offer a mix of shirts with our logo, mugs, and a selection of gift cards for those who have been here a while... too many shirts. Everyone is happy! Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

So far so good. We launched in January and everyone is happy! Review collected by and hosted on G2.com.

What problems is TruCentive solving and how is that benefiting you?

We now have a program to add incentives to keep our team engaged. We did a New Year gift, Employee Appreciation day, and a bunch of little random events like coffee for all on Thursday to have on Friday. - Starbucks, Dunkin, Peete's, and a few others. No more nastygrams from the Starbucks haters... Yeah Review collected by and hosted on G2.com.

Response from Kate Gonzalez of TruCentive

edit

Thanks so much for taking the time to leave a review! We are so happy that TruCentive is elevating incentives for your organization!

Verified User in Executive Office

10/6/2025

"Procuring gift cards"

4.5/5

What do you like best about TruCentive?

World wide gift cards are easy to distribute and funds come back to Org if not used Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

it's not intuitive, I need help every time I create a new program. Review collected by and hosted on G2.com.

Maria P.

Director of Marketing

Small-Business (50 or fewer emp.)

4/27/2023

"Nice platform that allows you to design a nice piece."

3.5/5

What do you like best about TruCentive?

Platform and design options are useful- would like to see more variety Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

Payment portion and fees are a bit much and sometimes confusing. Review collected by and hosted on G2.com.

Response from Kate Gonzalez of TruCentive

edit

Hi Maria! Thank you so much for taking the time to leave your feedback, we really appreciate it! We have recently updated our Billing page to be even more user friendly so you can take care of payments and invoices all in one place. We have also added more flexible pricing plans that offer discounts depending on your sending volume. We are always happy to review your account with you to make sure you are getting the best deal, contact us at support@trucentive.com if you would like to discuss it!

Verified User in Information Services

10/6/2025

"Easy to Use"

5/5

What do you like best about TruCentive?

Very easy to use for smaller businesses who don't have a huge budget for gifts. The customization options for the landing page and emails are great, and building out the available gifts is simple. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

Adding funds takes a couple of days, so you really have to plan it out. The process for branded swag is a bit cumbersome. Review collected by and hosted on G2.com.

Charita B.

Talent Development Manager

Mid-Market (51-1000 emp.)

3/23/2023

"Truly efficient"

4.5/5

What do you like best about TruCentive?

Enjoy using Trucentive for recognition. It's immediate and allows you to copy campaigns, test before sending, and manage funds. No funds are lost if not received. Review collected by and hosted on G2.com.

What do you dislike about TruCentive?

Nothing to dislike at this time. It works as advertised. Review collected by and hosted on G2.com.

Response from Kate Gonzalez of TruCentive

edit

Hi Charita, thanks for your review! We are so glad that TruCentive is helping your streamline your recognition process!