I went into Triple Session with high expectations, and it’s delivered ROI well beyond what I anticipated. As a TS partner & the leader of the sales org, I feel like I’ve regained both control and confidence. We’re driving higher productivity per rep, identifying risk earlier, and building a culture of continuous learning and training in a way we never have before. Both internally and at clients. Review collected by and hosted on G2.com.

Nothing to speak of right now. Support from the team has been great, given the few questions we have had. Review collected by and hosted on G2.com.

Call scoring and summarizing groups of calls. The call scoring provides instant feedback to the IC and quickly informs leadership.

The Ui is easy to navigate Review collected by and hosted on G2.com.

While Triple Session has been valuable, there are a few areas that could be improved.

Context awareness for Customer Success workflows: A lot of the built-in prompts and coaching insights are still heavily geared toward sales conversations. As a Customer Success team, our goals are different focused on adoption, value realization, and retention so some outputs require additional customization to be fully relevant.

Customization and flexibility: While prompts can be tailored, it takes upfront effort to align them with internal frameworks Ive created. A more native ability to map insights directly to CS frameworks would make adoption even smoother.

Post-call workflow integration: The summaries and outputs are strong, but there’s still some manual effort required to translate those into tools like HubSpot or internal playbooks. Deeper integrations or automation here would significantly improve efficiency.

Overall, the product is strong, but there’s an opportunity to better align it with Customer Success use cases and make insights more targeted, actionable, and integrated into existing workflows. Review collected by and hosted on G2.com.

The recurring updates and improvements focused on the end user, mainly because they generate value for analysts, managers, and heads of departments by providing strategic information. Review collected by and hosted on G2.com.

The user needs to define which learning path they want to follow. This should be able to be defined by the manager (admin) correlated to the user's role in order to correlate it with each individual's Individual Development Plan (IDP).

Integration with Qulture Rock or another HR app would be extremely helpful, as it would provide evidence that the user has progressed through the learning path and evidence of improvement (through grades), which would justify or not a promotion. Review collected by and hosted on G2.com.

Triple Session has become an essential tool for our operation and performance management process. The platform is very intuitive and easy to use, which makes adoption simple for the entire team. It helps us closely monitor performance, review calls efficiently, identify improvement opportunities, and maintain a high standard of quality across the sales process. Review collected by and hosted on G2.com.

So far, we have not faced any major issues with Triple Session. The platform works very well for our needs and delivers a great overall experience. Review collected by and hosted on G2.com.

I think that all the data structure that Triple Session has helps me a lot in managing the team. Its data structure allows me to make good analyses and guide the team regarding the points they need to develop. It also ensures and helps with people retention, bringing more strategy to the day-to-day operation. Review collected by and hosted on G2.com.

I think the ability to analyze meetings in a way that brings not only achievement but also achievement in relation to the depth and characteristics of our business. So how we work with accounts, sales, the average ticket is high, so the depth and understanding of the customer's pain points are more important than just whether the salesperson did or did not ask a question. Review collected by and hosted on G2.com.

I’ve really started paying attention to the grading Triple Session gives my meetings in relation to my scorecards. It’s been genuinely helpful for improving myself, and I also like being able to ask the AI about things I may have missed or forgotten from the meeting. Review collected by and hosted on G2.com.

It doesn’t automatically send the meeting summary to all attendees. It’s not a huge issue since I can send it manually, but it would be nice if this were included. Review collected by and hosted on G2.com.

I use Triple Session for meetings and daily GTM training and coaching, and it really helps me as a leader in filling gaps from a policing and training standpoint. I like that it allows me to be in more places at once metaphorically and makes my 1:1s much easier. The reps appreciate having a system that helps coach them on everything sales related, with calls, meetings, and training all in one place. It's super easy to use. I love the AI reports, coaching on meetings and reps, and the tailored coaching plans based on rep performance. As a manager, I have to cover a lot of employees and topics, and Triple Session simplifies coaching by breaking down processes like creating scorecards and summaries tailored to my organization's sales process. The team is small but very good, super friendly, and helpful. Matt is always willing to help with setting up call SaaS or answering sales coaching questions. Their training product is the best I have seen, and it integrates well with Hubspot. Review collected by and hosted on G2.com.

Nothing right now Review collected by and hosted on G2.com.

For our use case, the scorecards were instrumental in helping us coach reps, pinpoint where our gaps were, and surface client insights. I also appreciated that they could be used “off the shelf” or fully customized, and that the scorecards could learn over time. That flexibility supported continuous improvement for our team. Review collected by and hosted on G2.com.

I am eager to have a more robust Admin portal to be able to login as a user to help with setup, etc. Currently this is limited to the Triple Session team, but know it is on the roadmap for future state. Review collected by and hosted on G2.com.

I’ve tested many AI coaching platforms, and Triple Session sets the highest standard when it comes to coaching points, sales-call summarization, displaying data over time, and the ability to ask AI questions. The AI coaching tool is spot-on at providing sales solutions and feedback when I ask questions. It genuinely feels like an extension of a sales manager’s mind, able to give agents immediate answers to sales questions. That level of intelligence is what sets Triple Session apart from any other platform I’ve tried. Review collected by and hosted on G2.com.

Triple Session is advanced in many ways; however, there are a few logistical details within the dashboard that have needed to be ironed out over time. They’re very small issues, mostly related to how the data filters are used. That said, I’ve been able to rely on Triple Session’s support team to address them, and they typically get resolved quickly—within 12 hours at the longest. I’m sure other things will pop up, but even so, it’s reassuring to know I can get an urgent response if needed. Review collected by and hosted on G2.com.

I like to use Triple Session to take notes from my team's meetings and to analyze the quality of their negotiations. The AI of Triple Session helps me to have more criteria on insights, PDAs, and strategies with each client. The transcription of meetings helps in qualification, while the recordings are useful for following meetings that I cannot attend. Review collected by and hosted on G2.com.

Application. They don't have an app and it makes things very difficult. I would like to listen to meetings outside of work to optimize my time and I can't. Furthermore, I wanted to be able to click on the transition text and have it take me directly to that moment in the video, but it's not possible yet. Review collected by and hosted on G2.com.