SinglePlatform Reviews & Product Details

Consumers look at menus online before choosing a restaurant. Get found by more customers and save time by working with SinglePlatform to easily publish and manage your menus where consumers are searching for you - your website, Google, Facebook, TripAdvisor, Yelp, OpenTable and many more. **Manage Your Online Presence On A Single Platform** Manage your social media, online reviews, menus and restaurant information in one platform online. **A White-Glove Approach** You provide your guests with exceptional service, so why shouldn’t we? SinglePlatform is the only platform that offers DIFM (do it for me) menu management. What does that mean? Simple. Send us your menu updates & we take care of the rest. You can text, email, call, fax, telegram, or send smoke signals and we’ll make sure to get your menu updated. **Technology Suite** The SinglePlatform technology suite comes with searchable menu content distributed across the internet, analytics and social posting tool. **Reputation Management* Our Review Intelligence tool tells you how your restaurant is performing in service, staff, ambiance, price, and food so you can identify areas in need of improvement. **Custom, Mobile-Optimized Website** We’ll build you a branded website and mobile site complete with a full integration to your SinglePlatform-powered menu. Show your customers what’s special about your restaurant before they even step foot in your door.

Seller

TripAdvisor Media Group

Discussions

SinglePlatform Community

Languages Supported

English

Overview by

Rev Ciancio (Senior Marketing Executive & Brand Evangelist who helps increase leads and turns customers into evangelists.)

Pricing

Pricing provided by SinglePlatform.

FUNDAMENTAL

109

Montly

PREFERRED

149

Montly

View More Pricing Information

Top-Rated Alternatives

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User Insights

Average based on 16 real user reviews.

Perceived Cost

$$$$$

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Rachel D.

Mid-Market (51-1000 emp.)

4/10/2024

"Would not recommend Single Platform or Trip Advisor"

0/5

What do you like best about SinglePlatform?

Can't say I like anything about SinglePlatform. I have been attempting to demo the platform with no response from their customer service reps. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

Customer service and overall professionalism is not great. As a platform that was acquired by Trip Adivsor I would expect so much more but unfortunately I cannot reccommend this product. Do not waste your time. Review collected by and hosted on G2.com.

Allison T.

CSR

Mid-Market (51-1000 emp.)

1/4/2019

"Great quote platform"

5/5

What do you like best about SinglePlatform?

Able to use easy information tools that provides access to RMV, and different quoting software's. As an agency allows us to quote multiple carriers at one time. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

Lags and at times the RMV is down, but nothing really I love the service. Review collected by and hosted on G2.com.

Recommendations to others considering SinglePlatform:

A must have in the insurance industry. Saves time and helps sales Review collected by and hosted on G2.com.

What problems is SinglePlatform solving and how is that benefiting you?

Faster quoting, instead of having to go into each carrier this program does it all at once. Also allows reinstatement of plates for customers. Review collected by and hosted on G2.com.

Stephen S.

Sales Associate

Small-Business (50 or fewer emp.)

8/25/2020

"Not helpful for business - Steer clear of Single Platform"

1/5

What do you like best about SinglePlatform?

Their customer service agents are courteous and somewhat helpful however there does seem to be a disconnect between these agents and the management. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

No gain to having single platform. Had this for over a year, kept hearing that I am getting good traction. Never actually translates to business. During COVID19 we had to close our doors and Single Platform has continued to charge throughout this. We have also canceled our account and are still being charged. They are apparently having some difficulties with stopping billing as they are now owned by trip advisor..... I would stay far away from this one! Review collected by and hosted on G2.com.

Verified User in Restaurants

Small-Business (50 or fewer emp.)

6/23/2020

"The only game in town"

4.5/5

What do you like best about SinglePlatform?

Update the menu in one place online, and it gets updated on several major platforms. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

Very low customization, configuration. You get what you get, and you'll like it. Uploading a document to the customer service team to update your menu for you gets (1) slow (2) amazingly inaccurate/unintended (3) sometimes no results. This is why I now manually update everything, especially if it's not last minute — I don't trust the team to accurately copy/paste my content into the system correctly. Review collected by and hosted on G2.com.

Recommendations to others considering SinglePlatform:

SinglePlatform is the only game in town when it comes to a single source of truth for your menus across the wide and varied landscape of the internet. Customization is VERY low — and customer service isn't peak. But it does do the job it claims to do. Review collected by and hosted on G2.com.

What problems is SinglePlatform solving and how is that benefiting you?

Prior to using SinglePlatform, we had to manually enter the SAME MENUS over and over into platforms that make you manually enter each item separately. Version tracking was a huge problem, typos too. Review collected by and hosted on G2.com.

Wynne L.

Marketing Coordinator

Small-Business (50 or fewer emp.)

3/31/2020

"Easy to use but limiting"

3.5/5

What do you like best about SinglePlatform?

I think it is extremely easy to use and intuitive making it a great solution for older businesses or ones that don't have the capacity for true marketing people. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

It can feel a little limiting if you have a bit more experience with marketing and feel as though you cant do all of the customizations that you want to make your business stand out. Review collected by and hosted on G2.com.

Verified User in Hospitality

Mid-Market (51-1000 emp.)

4/2/2020

"I used single platform as a restaurant marketer"

2.5/5

What do you like best about SinglePlatform?

The ability to update all the menus at once Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

The inability to custom update menus in real time and the uploading would sometime take a while. Review collected by and hosted on G2.com.

Recommendations to others considering SinglePlatform:

The customer service was hard to get ahold of and it was hard to sometime make basic edits. This ultimately led us to remove Singleplatform Review collected by and hosted on G2.com.

What problems is SinglePlatform solving and how is that benefiting you?

Making sure that my menus were all updates and content was current Review collected by and hosted on G2.com.

Nelson M.

Software Engineer

Mid-Market (51-1000 emp.)

7/28/2019

"Made to save your time."

3.5/5

What do you like best about SinglePlatform?

I like SinglePlatform is very useful, I can announce everything in one place with a single platform, we have been able to reach new customers with this tool, easy to use. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

Actually there is nothing I dislike about this tool. Review collected by and hosted on G2.com.

Recommendations to others considering SinglePlatform:

I recommend SinglePlatform, it helps any type of business to be discovered in any place that is important online. It obtains its menu and commercial information in all the places where it must be in the main search engines, social networks, travel, review and navigation sites. Review collected by and hosted on G2.com.

What problems is SinglePlatform solving and how is that benefiting you?

I save time, help my business to be visited by more clients and to grow, with SinglePlatform I have had a larger clientele. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Mid-Market (51-1000 emp.)

7/24/2019

"singleplatform"

3.5/5

What do you like best about SinglePlatform?

singleplatform is a platform where a business can be advertised or promoted. It is basically a mobile app where people can find city guides, review sites, and menus as well. It is easy to use. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

Poor customer services, it is expensive. There should be more clarity in the context of reviews. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

7/25/2019

"Best Restaurant Advertisement Platform"

5/5

What do you like best about SinglePlatform?

I love everything about singleplatform. I love the fact that you can advertise all in one place with a singleplatform. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

I do not dislike anything about this software. Review collected by and hosted on G2.com.

Verified User in Food & Beverages

Small-Business (50 or fewer emp.)

1/4/2019

"Impossible to discontinue service"

0/5

What do you like best about SinglePlatform?

They did post menus on online sites. But I didn't think the menus were very good or very helpful to my business. Review collected by and hosted on G2.com.

What do you dislike about SinglePlatform?

They tell you that you can cancel at any time, but this is absolutely not true. I called to cancel my service and spent 10 minutes repeating over and over that I wanted to discontinue. But the agent just kept telling me why I shouldn't cancel. This is outrageous and makes me think this product is actually a scam. Once they get your credit card, they will continue to charge it until you cancel it or block them. Extremely dishonest! Review collected by and hosted on G2.com.

Recommendations to others considering SinglePlatform:

Beware! You cannot cancel your contract. Review collected by and hosted on G2.com.

What problems is SinglePlatform solving and how is that benefiting you?

I hoped to make it easy for customers to access my menu. I was told that I could just send my paper menu to SinglePlatform and they would create the online versions. But their versions were crude and inaccurate. Somehow my sandwich menu got put into a secondary menu that viewers would have to click on to find. I contacted them about my concerns and got no response. So I edited the menus myself. That proved to be cumbersome and time consuming. So, after two months of trying the service, I decided it was not for me. But when I called to cancel, I found myself in an infinite loop of sales pitches. I finally hung up and blocked payment. What a waste of time and energy! Beware if you go near this company. It is not a reputable firm. Review collected by and hosted on G2.com.