--- title: SinglePlatform Reviews meta_title: 'SinglePlatform Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 16 reviews by the users' company size, role or industry to find out how SinglePlatform works for a business like yours. aggregate_rating: rating_value: 2.7 review_count: 16 scale: '5' date_modified: '2026-07-07' parent_category: name: Social Media Marketing url: https://www.g2.com/categories/social-media-marketing --- # SinglePlatform Reviews **Vendor:** TripAdvisor Media Group **Category:** [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt) **Average Rating:** 2.7/5.0 **Total Reviews:** 16 ## About SinglePlatform Consumers look at menus online before choosing a restaurant. Get found by more customers and save time by working with SinglePlatform to easily publish and manage your menus where consumers are searching for you - your website, Google, Facebook, TripAdvisor, Yelp, OpenTable and many more. \*\*Manage Your Online Presence On A Single Platform\*\* Manage your social media, online reviews, menus and restaurant information in one platform online. \*\*A White-Glove Approach\*\* You provide your guests with exceptional service, so why shouldn’t we? SinglePlatform is the only platform that offers DIFM (do it for me) menu management. What does that mean? Simple. Send us your menu updates & we take care of the rest. You can text, email, call, fax, telegram, or send smoke signals and we’ll make sure to get your menu updated. \*\*Technology Suite\*\* The SinglePlatform technology suite comes with searchable menu content distributed across the internet, analytics and social posting tool. \*\*Reputation Management\* Our Review Intelligence tool tells you how your restaurant is performing in service, staff, ambiance, price, and food so you can identify areas in need of improvement. \*\*Custom, Mobile-Optimized Website\*\* We’ll build you a branded website and mobile site complete with a full integration to your SinglePlatform-powered menu. Show your customers what’s special about your restaurant before they even step foot in your door. ## SinglePlatform Reviews ### 1. Would not recommend Single Platform or Trip Advisor **Rating:** 0.0/5.0 stars **Reviewed by:** Rachel D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about SinglePlatform?** Can't say I like anything about SinglePlatform. I have been attempting to demo the platform with no response from their customer service reps. **What do you dislike about SinglePlatform?** Customer service and overall professionalism is not great. As a platform that was acquired by Trip Adivsor I would expect so much more but unfortunately I cannot reccommend this product. Do not waste your time. **What problems is SinglePlatform solving and how is that benefiting you?** I was hoping to streamline menu updates but because the lack of response from their team, I have not even been able to demo the product. ### 2. Great quote platform **Rating:** 5.0/5.0 stars **Reviewed by:** Allison T. | CSR, Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about SinglePlatform?** Able to use easy information tools that provides acess tp rmv, and different quoting software's. As an agency allows us to quote multiple carriers at one time. **What do you dislike about SinglePlatform?** Lags and ar times the rmv is down, but nothing really i love the service. **Recommendations to others considering SinglePlatform:** A must have in the insurance industry. Saves time and helps sales **What problems is SinglePlatform solving and how is that benefiting you?** Faster quoting, instead of having to go into each carrier this program does it all at once. Also allows reinstatement of plates for customers. ### 3. Not helpful for business - Steer clear of Single Platform **Rating:** 1.0/5.0 stars **Reviewed by:** Stephen S. | Sales Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** August 25, 2020 **What do you like best about SinglePlatform?** Their customer service agents are courteous and somewhat helpful however there does seem to be a disconnect between these agents and the management. **What do you dislike about SinglePlatform?** No gain to having single platform. Had this for over a year, kept hearing that I am getting good traction. Never actually translates to business. During COVID19 we had to close our doors and Single Platform has continued to charge throughout this. We have also canceled our account and are still being charged. They are apparently having some difficulties with stopping billing as they are now owned by trip advisor..... I would stay far away from this one! **What problems is SinglePlatform solving and how is that benefiting you?** Their billing department is where i am having most issues. I would keep a close eye on their billing. There also was not much benefit that I have realized from having this platform. ### 4. The only game in town **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2020 **What do you like best about SinglePlatform?** Update the menu in one place online, and it gets updated on several major platforms. **What do you dislike about SinglePlatform?** Very low customization, configuration. You get what you get, and you'll like it. Uploading a document to the customer service team to update your menu for you gets (1) slow (2) amazingly inaccurate/unintended (3) sometimes no results. This is why I now manually update everything, especially if it's not last minute — I don't trust the team to accurately copy/paste my content into the system correctly. **Recommendations to others considering SinglePlatform:** SinglePlatform is the only game in town when it comes to a single source of truth for your menus across the wide and varied landscape of the internet. Customization is VERY low — and customer service isn't peak. But it does do the job it claims to do. **What problems is SinglePlatform solving and how is that benefiting you?** Prior to using SinglePlatform, we had to manually enter the SAME MENUS over and over into platforms that make you manually enter each item separately. Version tracking was a huge problem, typos too. ### 5. Easy to use but limiting **Rating:** 3.5/5.0 stars **Reviewed by:** Wynne L. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2020 **What do you like best about SinglePlatform?** I think it is extremely easy to use and intuitive making it a great solution for older businesses or ones that don't have the capacity for true marketing people. **What do you dislike about SinglePlatform?** It can feel a little limiting if you have a bit more experience with marketing and feel as though you cant do all of the customizations that you want to make your business stand out. **What problems is SinglePlatform solving and how is that benefiting you?** I am using it for a restaurant. and because of its simple and easy to use interface it was very quick to get up and running which is essential for restaurants that have no online presence. the most important part is to get something up as soon as possible. ### 6. I used single platform as a restaurant marketer **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2020 **What do you like best about SinglePlatform?** The ability to update all the menus at once **What do you dislike about SinglePlatform?** The inability to custom update menus in real time and the uploading would sometime take a while. **Recommendations to others considering SinglePlatform:** The customer service was hard to get ahold of and it was hard to sometime make basic edits. This ultimately led us to remove Singleplatform **What problems is SinglePlatform solving and how is that benefiting you?** Making sure that my menus were all updates and content was current ### 7. Made to save your time. **Rating:** 3.5/5.0 stars **Reviewed by:** Nelson M. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2019 **What do you like best about SinglePlatform?** I like SinglePlatform is very useful, I can announce everything in one place with a single platform, we have been able to reach new customers with this tool, easy to use. **What do you dislike about SinglePlatform?** Actually there is nothing I dislike about this tool. **Recommendations to others considering SinglePlatform:** I recommend SinglePlatform, it helps any type of business to be discovered in any place that is important online. It obtains its menu and commercial information in all the places where it must be in the main search engines, social networks, travel, review and navigation sites. **What problems is SinglePlatform solving and how is that benefiting you?** I save time, help my business to be visited by more clients and to grow, with SinglePlatform I have had a larger clientele. ### 8. singleplatform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2019 **What do you like best about SinglePlatform?** singleplatform is a platform where a business can be advertise or promoted . it is basically a mobile app where people can find city guides, review sites and menu as well. it is easy to use **What do you dislike about SinglePlatform?** poor customer services it is expensive . there should be more clarity in the context of reviews **Recommendations to others considering SinglePlatform:** improve customer services **What problems is SinglePlatform solving and how is that benefiting you?** in the customer perspective it is easy to find reviews of hotel and it is great time saver ### 9. Best Restaurant Advertisement Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2019 **What do you like best about SinglePlatform?** I love everything about singleplatform. I love the fact that you can advertise all in one place with a singleplatform. **What do you dislike about SinglePlatform?** I do not dislike anything about this software. **What problems is SinglePlatform solving and how is that benefiting you?** I like the fact that you don't have to go to each individual service and try to get something done. You simply do it all at once on the singleplatform. ### 10. Impossible to discontinue service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about SinglePlatform?** They did post menus on online sites. But I didn't think the menus were very good or very helpful to my business. **What do you dislike about SinglePlatform?** They tell you that you can cancel at any time, but this is absolutely not true. I called to cancel my service and spent 10 minutes repeating over and over that I wanted to discontinue. But the agent just kept telling me why I shouldn't cancel. This is outrageous and makes me think this product is actually a scam. Once they get your credit card, they will continue to charge it until you cancel it or block them. Extremely dishonest! **Recommendations to others considering SinglePlatform:** Beware! You cannot cancel your contract. **What problems is SinglePlatform solving and how is that benefiting you?** I hoped to make it easy for customers to access my menu. I was told that I could just send my paper menu to SinglePlatform and they would create the online versions. But their versions were crude and inaccurate. Somehow my sandwich menu got put into a secondary menu that viewers would have to click on to find. I contacted them about my concerns and got no response. So I edited the menus myself. That proved to be cumbersome and time consuming. So, after two months of trying the service, I decided it was not for me. But when I called to cancel, I found myself in an infinite loop of sales pitches. I finally hung up and blocked payment. What a waste of time and energy! Beware if you go near this company. It is not a reputable firm. ### 11. So easy to share menus online! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2019 **What do you like best about SinglePlatform?** I love that it's easy to use and that after it's sent it's published and protected. **What do you dislike about SinglePlatform?** There really aren't any things that I dislike about this service. **Recommendations to others considering SinglePlatform:** Definitely try it out! **What problems is SinglePlatform solving and how is that benefiting you?** I'm saving a lot of time and it's helping my business get seen by more customers. Really nifty. ### 12. Not effective **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2019 **What do you like best about SinglePlatform?** Support is responsive, no real other benefits. **What do you dislike about SinglePlatform?** Unless you are a restaurant, this platform provides no real value. Even then, there are better alternatives. The fact that they rely on tricking businesses into using their platform by editing Google My Business listings is proof enough of this. **What problems is SinglePlatform solving and how is that benefiting you?** I have no realized any benefits from SinglePlatform. ### 13. SinglePlatform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2019 **What do you like best about SinglePlatform?** This platform is a powerful marketing tool helpful in reaching new potential clients **What do you dislike about SinglePlatform?** There should be more metric information to gather insights **What problems is SinglePlatform solving and how is that benefiting you?** We are able to reach more prospective clients ### 14. Helpful but not necessary **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2019 **What do you like best about SinglePlatform?** I like the text functionality for our guests. **What do you dislike about SinglePlatform?** There were a lot of times that the system would not communicate with our reservation system. We spent at least 45 minutes a week troubleshooting and contacting tech support. **Recommendations to others considering SinglePlatform:** I’m sure they’ve fixed a lot of bugs. Always worth trying. **What problems is SinglePlatform solving and how is that benefiting you?** We were trying to make reminders and promotions more accessible for our guests. ### 15. Time saver! **Rating:** 3.0/5.0 stars **Reviewed by:** Dong Gun (Eric) A. | Web Developer Internship, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2018 **What do you like best about SinglePlatform?** I love how much time i saved using singleplatform. I had to have our interns imput every single information before we found single platform and now it is so easy and fast. **What do you dislike about SinglePlatform?** Not easy to learn. There are not much tutorials and can definitely have a learning curve for those who are not familiar. **What problems is SinglePlatform solving and how is that benefiting you?** We pour all our information into singleplatform to spread our words to others. It is so effective and much better than doing it manually/ blindly! ### 16. Does what they say they do, but is it worth it? **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2018 **What do you like best about SinglePlatform?** Great way to update your menu across multiple platforms. **What do you dislike about SinglePlatform?** Expensive and is it really worth the cost if you can effectively update your menus on your own? I've done it now and some websites they update aren't even where guests visit. Target the social media sites that customers visit and update it yourself. There are multiple places that guests and customers go to in order to get reviews on a place. **Recommendations to others considering SinglePlatform:** Weigh the value they actually bring. You may not need to manage your menu across multiple platforms. **What problems is SinglePlatform solving and how is that benefiting you?** Updating Menu's. Keep track of reviews from customers. The cost of the service isn't worth it for a small business. ## SinglePlatform Discussions - [why have not implemented improvements?](https://www.g2.com/discussions/13320-why-have-not-implemented-improvements) - 1 comment, 1 upvote - [View SinglePlatform pricing details and edition comparison](https://www.g2.com/products/tripadvisor-media-group-singleplatform/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-08+19%3A22%3A28+-0500&secure%5Bsession_id%5D=19d5b947-259d-4055-affc-61dd73757c8e&secure%5Btoken%5D=59e110979f9f2d837dc5f2d394279f4331dad6b5b2fb9b5fdd40a2e1d2c254b0&format=llm_user) ## SinglePlatform Features **Listing Management** - Network Directory - Data Aggregators - Duplicate Monitoring - Optimization **Local Search Optimization** - Online Listings - Google My Business - Reputation Management - Social Media - Dashboards and Reporting **Content & Collaboration** - Content Calendar - Content Library - Shared Inbox - Approval Workflows - Users and Permissions - Content Creation **Social Management** - Social Publishing - Campaign Optimization - Campaign Planning - Hashtag Capabilites **Performance** - Real-Time Updates - Analytics **Platform** - User, Role, and Access Management - Performance and Reliability - Reporting and Dashboards **Agentic AI - Social Media Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top SinglePlatform Alternatives - [Yext](https://www.g2.com/products/yext/reviews) - 4.4/5.0 (1,090 reviews) - [Synup](https://www.g2.com/products/synup/reviews) - 4.5/5.0 (309 reviews) - [Semrush](https://www.g2.com/products/semrush/reviews) - 4.4/5.0 (3,879 reviews)