Compare Jira and Trac 
At a Glance
Market Segments
Mid-Market (43.9% of reviews)
Small-Business (41.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Jira
Star Rating
(7,586)4.3 out of 5
Market Segments
Mid-Market (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansTrac
Star Rating
(12)3.0 out of 5
Market Segments
Small-Business (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TracSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Jira excels in providing visibility into tasks, bugs, and sprint status, with features like custom workflows and agile boards that help manage development work in a structured and transparent way. In contrast, Trac's ticketing UI is noted for being user-friendly, encouraging even non-developers to contribute feature requests and bug reports.
- Users say that Jira's implementation process is quick and intuitive, making it easier for teams to get started. Reviewers appreciate the onboarding wizard that simplifies setup. On the other hand, Trac has fewer recent reviews, which may indicate challenges in attracting new users or keeping up with modern project management needs.
- Reviewers mention that Jira's overall user satisfaction is significantly higher, with a strong focus on organizing and structuring development workflows. Features like backlog management and sprint planning provide clear visibility into tasks and progress. In contrast, Trac's lower ratings suggest it may struggle to meet the evolving needs of users in a competitive market.
- According to verified reviews, Jira's quality of support is highly rated, with users highlighting responsive assistance that enhances their experience. Trac, however, faces challenges in this area, as users have reported lower satisfaction with the support provided, which can impact overall productivity.
- G2 reviewers report that Jira is particularly well-suited for mid-market companies, with a significant portion of its user base coming from this segment. This focus allows Jira to cater to more complex project management needs. In contrast, Trac is primarily used by small businesses, which may limit its scalability for larger teams.
- Users say that Jira's ability to track work effectively is a standout feature, with many praising its tools for managing releases and sprints. Trac, while offering a straightforward list of bugs assigned to users, may not provide the same level of comprehensive project management features that modern teams require.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Trac
No pricing availableFree Trial
Jira
Free Trial is available
Trac
No trial information availableRatings
Meets Requirements
8.9
6,177
6.7
10
Ease of Use
8.1
6,261
5.0
10
Ease of Setup
8.0
2,463
Not enough data
Ease of Admin
7.6
1,547
Not enough data
Quality of Support
8.3
4,853
6.3
5
Has the product been a good partner in doing business?
8.5
1,409
Not enough data
Product Direction (% positive)
8.4
5,999
1.3
12
Features by Category
Tasks
9.3
697
Not enough data
9.0
650
Not enough data
9.1
676
Not enough data
8.8
641
Not enough data
8.5
605
Not enough data
8.2
602
Not enough data
8.5
620
Not enough data
8.4
548
Not enough data
Projects
8.9
636
Not enough data
8.7
584
Not enough data
8.2
565
Not enough data
8.5
571
Not enough data
8.6
588
Not enough data
7.8
508
Not enough data
9.2
627
Not enough data
8.3
568
Not enough data
8.1
498
Not enough data
8.2
517
Not enough data
8.7
580
Not enough data
Resource Management
8.3
538
Not enough data
8.4
562
Not enough data
8.5
545
Not enough data
Project Monitoring
8.4
535
Not enough data
8.4
545
Not enough data
8.8
603
Not enough data
Generative AI
7.5
472
Not enough data
7.6
470
Not enough data
Agentic AI - Project Management
7.5
335
Not enough data
7.8
335
Not enough data
8.0
363
Not enough data
7.7
332
Not enough data
7.7
336
Not enough data
7.5
334
Not enough data
8.0
344
Not enough data
Bug Reporting
8.8
1826
Not enough data
8.8
1781
Not enough data
8.9
1862
Not enough data
Bug Monitoring
8.7
1773
Not enough data
8.9
1884
Not enough data
8.8
1748
Not enough data
Agentic AI - Bug Tracking
7.7
282
Not enough data
7.8
285
Not enough data
7.7
282
Not enough data
Responses
9.5
40
Not enough data
9.5
40
Not enough data
9.5
40
Not enough data
Automation - AI Agents
9.0
39
Not enough data
9.1
38
Not enough data
9.1
39
Not enough data
9.4
39
Not enough data
9.4
39
Not enough data
Platform
9.4
40
Not enough data
9.5
44
Not enough data
9.3
40
Not enough data
Autonomy - AI Agents
9.1
39
Not enough data
9.2
39
Not enough data
9.3
39
Not enough data
9.1
39
Not enough data
Generative AI
9.3
42
Not enough data
9.2
39
Not enough data
Communication
8.4
2731
Not enough data
8.2
2584
Not enough data
8.2
2488
Not enough data
Planning
8.7
3211
Not enough data
8.8
3317
Not enough data
8.8
3079
Not enough data
8.7
3237
Not enough data
8.3
2709
Not enough data
Workflow Management
8.6
3080
Not enough data
8.9
3469
Not enough data
7.9
2322
Not enough data
8.4
2557
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira and Trac are categorized as Bug Tracking
Unique Categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Trac has no unique categories
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trac
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.1%
Computer Software
23.7%
Financial Services
4.6%
Internet
4.1%
Marketing and Advertising
4.1%
Other
39.5%
Information Technology and Services
33.3%
Computer Software
16.7%
Publishing
8.3%
Non-Profit Organization Management
8.3%
Management Consulting
8.3%
Other
25.0%
Discussions
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
8 Comments
VC
help teams plan sprints, manage backlogsRead more
Trac has no discussions with answers
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