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At a Glance
Market Segments
Mid-Market (43.7% of reviews)
Small-Business (41.7% of reviews)
Entry-Level Pricing
Free 10 Users Per Month
No pricing available
Jira
Star Rating
(7,153)4.3 out of 5
Market Segments
Mid-Market (43.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 10 Users Per Month
Free Trial is available
Browse all 4 pricing plansTrac
Star Rating
(12)3.0 out of 5
Market Segments
Small-Business (41.7% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TracSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Jira excels in ease of use with a score of 8.0, while Trac falls short with a score of 5.0. Reviewers mention that Jira's intuitive interface and streamlined navigation make it easier for teams to adopt and utilize effectively.
- Reviewers mention that Jira's bug reporting features, such as user reports and feedback, score an impressive 8.8, compared to Trac's lackluster performance in this area. Users on G2 appreciate Jira's comprehensive analytics and bug history tracking, which enhance their ability to manage issues efficiently.
- G2 users highlight Jira's superior planning capabilities, particularly with features like the Kanban board (8.8) and custom workflows (8.6). In contrast, Trac's planning tools do not offer the same level of flexibility or user satisfaction, leading to a less effective project management experience.
- Users say that Jira's quality of support is a significant advantage, scoring 8.2, while Trac's support is rated at only 6.3. Reviewers mention that Jira's responsive customer service and extensive documentation contribute to a more positive user experience.
- Reviewers mention that Jira's product direction is viewed positively at 8.2, indicating a strong commitment to continuous improvement. In contrast, Trac's score of 1.3 suggests a lack of innovation and updates, which can be a concern for teams looking for long-term viability.
- Users report that Jira's workflow management features, such as time tracking (8.6) and progress monitoring (8.8), are highly rated, making it easier for teams to stay on track. Trac, however, does not provide the same level of functionality, leading to potential challenges in managing project timelines effectively.
Pricing
Entry-Level Pricing
Jira
Free
Free
10 Users Per Month
Free forever for 10 users
- Unlimited goals, projects, tasks, and forms
- Backlog, list, board, timeline, calendar, and summary views
- Reports and dashboards
Trac
No pricing availableFree Trial
Jira
Free Trial is available
Trac
No trial information availableRatings
Meets Requirements
8.9
5,868
6.7
10
Ease of Use
8.1
5,937
5.0
10
Ease of Setup
7.9
2,160
Not enough data
Ease of Admin
7.6
1,462
Not enough data
Quality of Support
8.3
4,571
6.3
5
Has the product been a good partner in doing business?
8.5
1,324
Not enough data
Product Direction (% positive)
8.4
5,697
1.3
12
Features by Category
Tasks
9.2
600
Not enough data
8.9
598
Not enough data
9.1
598
Not enough data
8.7
589
Not enough data
8.4
572
Not enough data
8.2
571
Not enough data
8.5
583
Not enough data
8.4
527
Not enough data
Projects
8.9
579
Not enough data
8.7
562
Not enough data
8.2
538
Not enough data
8.4
548
Not enough data
8.6
553
Not enough data
7.8
491
Not enough data
9.1
519
Not enough data
8.3
545
Not enough data
8.1
485
Not enough data
8.1
493
Not enough data
8.6
529
Not enough data
Resource Management
8.3
525
Not enough data
8.3
531
Not enough data
8.5
527
Not enough data
Project Monitoring
8.4
515
Not enough data
8.4
525
Not enough data
8.7
542
Not enough data
Generative AI
7.4
453
Not enough data
7.5
454
Not enough data
Agentic AI - Project Management
7.4
321
Not enough data
7.7
324
Not enough data
7.8
326
Not enough data
7.6
319
Not enough data
7.6
323
Not enough data
7.5
323
Not enough data
7.9
328
Not enough data
Bug Reporting
8.8
1810
Not enough data
8.8
1769
Not enough data
8.8
1841
Not enough data
Bug Monitoring
8.6
1757
Not enough data
8.9
1855
Not enough data
8.8
1733
Not enough data
Agentic AI - Bug Tracking
7.7
271
Not enough data
7.7
274
Not enough data
7.7
271
Not enough data
Responses
9.4
37
Not enough data
9.3
37
Not enough data
9.4
37
Not enough data
Automation - AI Agents
8.8
36
Not enough data
9.0
35
Not enough data
8.9
36
Not enough data
9.4
36
Not enough data
9.3
36
Not enough data
Platform
9.3
37
Not enough data
9.4
37
Not enough data
9.2
37
Not enough data
Autonomy - AI Agents
8.9
36
Not enough data
9.0
36
Not enough data
9.2
36
Not enough data
9.0
36
Not enough data
Generative AI
9.1
37
Not enough data
9.1
36
Not enough data
Communication
8.4
2694
Not enough data
8.2
2554
Not enough data
8.2
2464
Not enough data
Planning
8.7
3165
Not enough data
8.8
3243
Not enough data
8.8
2977
Not enough data
8.7
3079
Not enough data
8.3
2684
Not enough data
Workflow Management
8.6
3033
Not enough data
8.8
3279
Not enough data
7.9
2295
Not enough data
8.4
2530
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Jira and Trac are categorized as Bug Tracking
Unique Categories
Jira is categorized as Product Management, Project Management, and AI Agents For Business Operations
Trac has no unique categories
Reviews
Reviewers' Company Size
Jira
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trac
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
24.0%
Computer Software
23.6%
Financial Services
4.5%
Internet
4.3%
Marketing and Advertising
4.1%
Other
39.4%
Information Technology and Services
33.3%
Computer Software
16.7%
Publishing
8.3%
Non-Profit Organization Management
8.3%
Management Consulting
8.3%
Other
25.0%
Discussions
Is Jira a good tool?
12 Comments
MP
Yes, It's very useful, Just start on it and give some time on that.Read more
What are the features of JIRA?
11 Comments
CS
Allows you to setup your project as your team/company flows thru the agile process. You can see what is next in the sprint, where others are, enter your...Read more
How is Jira transforming project management practices in agile software development teams?
7 Comments
VC
help teams plan sprints, manage backlogsRead more
Trac has no discussions with answers
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