Torq AI SOC Platform Reviews & Product Details

Torq is the AI SOC platform that combines agentic insights and automation so that enterprises can triage, investigate, and respond to actual risks, faster. Torq streamlines every step from alert through resolution. The platform analyzes your risk context to identify your biggest threats. Working alongside your SecOps staff, the Torq platform integrates with your security stack to facilitate containment and remediation workflows.

Seller

torq

Discussions

Torq AI SOC Platform Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Krista Andrews

Used by Fiverr and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Torq AI SOC Platform Integrations

(5)

Verified by Torq AI SOC Platform

G2 reviews are authentic and verified.

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Ryan J.

Director

Mid-Market (51-1000 emp.)

12/12/2024

"Torq - the bleeding edge replacing your SOAR."

4/5

What do you like best about Torq AI SOC Platform?

Willingness to help in the good times and the bad. If something isn't working, the team will find a way to achieve the desired outcome. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

Hiccups due to living on GCP, but those hiccups are now a thing of the past. All is well!!! Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

3/10/2025

"BEST AUTOMATION PLATFORM EVER"

5/5

What do you like best about Torq AI SOC Platform?

What is there not to like, with Fareed and Lauren on my team... anything is possible. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

No downsides were found at this moment.. Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

12/12/2024

"Our hyper automation journey"

4.5/5

What do you like best about Torq AI SOC Platform?

Torq streamlined and automated security workflow enhancing efficiency and reducing response times by eliminating manual tasks and integrating seamlessly with existing systems. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

Torq hyper-automation cybersecurity tool designed to streamline security operations. A limitation is the potential complexity of setup and integration in environments with highly customized legacy systems. Review collected by and hosted on G2.com.

Somil K.

Small-Business (50 or fewer emp.)

1/2/2024

"Improve your organization's cybersecurity tools and services."

4.5/5

What do you like best about Torq AI SOC Platform?

Outstanding software in the area of cybersecurity, with very complete workflow automation capabilities, easy to install and use, you can handle the entire security issue in a safe and effective way. It also provides excellent options for email security, the responses to incidents are fast and always provide good solutions. The responses are automatic, you only have to make configurations and that's it, the possibility of integrating chatbots with instant messaging applications, I want to highlight Slack. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

Very little technical information about the product, few training options, and a support team lacking in ideas to provide solutions to problems that arise within the platform. Excessive costs compared to other similar cybersecurity services. Other issues focused on software configuration from first download to initial implementation. Review collected by and hosted on G2.com.

What problems is Torq AI SOC Platform solving and how is that benefiting you?

It is very useful for the detection of anomalies within networks, it has proven to be reliable in automating all workflows that we cover within the organization, it is a program that also allows auditing and account management specifically talking about the security of the same. Quick responses to all threats that arise, it also allows us to orchestrate the entire cloud security system that we implement in our systems. Review collected by and hosted on G2.com.

Response from G2@Torq of Torq AI SOC Platform

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We're glad to hear that you find Torq's cybersecurity capabilities and workflow automation to be outstanding. We appreciate your feedback on the ease of use and the options for email security and incident response. We value your insights and will take your feedback into consideration for future enhancements.

Verified User in Computer & Network Security

Enterprise (> 1000 emp.)

2/15/2024

"Im using Torq in for automation in our cyber security ecosystem"

5/5

What do you like best about Torq AI SOC Platform?

Torq impresses with its exceptional reliability, minimal bugs, and rapid resolution times, making it a standout system for daily use. Its user-friendly interface, coupled with a lot of helpful features, streamlines workflows and enhances productivity. This combination of efficiency, ease of use, and quick support makes Torq an indispensable tool in any work environment Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

n Torq, users might occasionally encounter minor UI bugs, such as buttons not responding on the first click or layout elements slightly misaligned on certain screens. These small glitches, while not impacting the overall functionality significantly Review collected by and hosted on G2.com.

What problems is Torq AI SOC Platform solving and how is that benefiting you?

Torq solves the challenge of responding swiftly to cybersecurity threats by offering a platform where we can easily build automation tools.without any code usage. This feature is incredibly useful because it allows us to develop and implement responses to security issues much faster than before. By enabling quick creation of automations, Torq helps us to react to potential security risks more effectively, enhancing our overall security measures without requiring deep technical skills. This balance of simplicity and functionality means we can stay ahead of security threats with less effort Review collected by and hosted on G2.com.

Response from G2@Torq of Torq AI SOC Platform

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It's great to hear that Torq is helping you respond swiftly to cybersecurity threats and streamline your workflows. We're dedicated to providing a platform that empowers users to enhance their security measures with ease.

Michael P.

Mid-Market (51-1000 emp.)

11/28/2023

"What's not to like?"

5/5

What do you like best about Torq AI SOC Platform?

There are so many things to like, it's hard to figure out which one is the "Best". The UI is easy to navigate with many options for getting as granular as you want within your workflow. For options that aren't available, integrated steps allow you to drop into Bash, Python, etc and perform actions directly on your variables. The Support Team has been amazingly responsive to requests for help, recommendations on more effective ways to conduct an action, and even short-suspense creation of new capabilities for major tasks I was trying to accomplish. After researching and testing several different SOAR platforms, Torq quickly became the obvious answer for our organization. We have already saved thousands of man hours on repeatable tasks, and I've barely scratched the surface. I'm looking forward to all of the amazing automations I will be able to continue doing with the platform. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

The Torq development team seems to be in my head. This is worrisome. Every time I think of a capability I'd like to see in the platform, they publish that solution in the next feature release. It would be great if they would wait for me to reach out to them and request it, so I would have more time to spend working with their amazing team. Review collected by and hosted on G2.com.

What problems is Torq AI SOC Platform solving and how is that benefiting you?

We receive tens of thousands of alerts on our EDR, and Torq helps out by mitigating and resolving the "low hanging fruit" so our analysts can spend time focusing on the threats that are more serious. We also use the platform to "sync" data between external platforms by using webhooks to trigger when an event occurs. There are also scenarios when we have one platform that won't tie in easily to another platform, but Torq has all the answers, so we use it as a man in the middle to relay information through the vast number of built-in integrations that are so easily implemented. Review collected by and hosted on G2.com.

Response from G2@Torq of Torq AI SOC Platform

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We're delighted to hear that Torq has been able to assist your organization in streamlining workflows and integrating with various platforms. We appreciate your feedback on the development team's proactive approach and will take it into account for future improvements. Thank you for choosing Torq!

hrishikesh K.

Small-Business (50 or fewer emp.)

11/19/2023

"Anomalies are no longer a problem, implement Torq in your company."

4.5/5

What do you like best about Torq AI SOC Platform?

The user interface of Torq.io is amazing I love all the functions to which I have access, setting a penalty timer is very simple, it is possible to configure workflow templates with variable times, the integration with CloudFlare for command management is very complete. By integrating with slack I can detect anomalies for example in messages, obtaining the IP address of the anomaly and a lot of information for network blocking. The service directly blocks the addresses that contain harmful elements and eliminates them, always executes the same route, it is very easy to configure and implement, it is possible to obtain statistics where we can see if the IPs that have been analyzed represent a threat, everything is organized in such a way that we can detect if the IP is harmless or malicious, I think the program is essential for computer security. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

The information about errors on the website does not always provide the solution, I have had to resort to consultations with external agents to solve problems within the platform, I think the support team should take more seriously the solutions for users. On some occasions when I have wanted to recover an event, it tells me that the Token to the carrier is not valid, I don't know what I am doing wrong, I hope for a solution. Importing workflows from another account can be the most complicated task if you are not familiar with the program, they only use one format and it is very ambiguous. Review collected by and hosted on G2.com.

What problems is Torq AI SOC Platform solving and how is that benefiting you?

Currently, we provide services in web technology and mobile technology, as well as server configuration and administration, so we always face situations where some malicious software wants to solve our security and that of our users, or wants to harm the projects we work on, with Torq.io we have managed to detect all software that may be harmful, channel and remove it, maintaining a secure network for all our workflow. Review collected by and hosted on G2.com.

Isaias b.

Enterprise (> 1000 emp.)

11/12/2023

"Move towards the automation of your company's workflow processes."

4.5/5

What do you like best about Torq AI SOC Platform?

The automation engine that Torq has is one of the most powerful I have tested and the data orchestration system is very complete at the enterprise level, since the implementation of the program we have reduced the generalized fatigue of our server alerts, obtaining a better response time. The repetitive actions in question have been reduced thanks to the automation of all those tasks that are performed on a daily basis, in general it is very easy to configure and all options come with a manual and training from the support team. The automations are code-free, the understanding in question is simpler. Suspicious activity is no longer a problem thanks to the security protocols provided by Torq. The architecture of the entire interface fully prioritizes the user's basic understanding for a better use of the platform, providing ease of implementation at all times. Automatic flow management is simple, understanding data and getting solutions is always easy when using the software. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

Integration with security vendors could improve in breadth and service, with better integration we can have better command of threats and more robust security updates. I would like more flexibility with the program would improve a lot for us, resulting in better data manipulation. The customization of workflows needs a more comprehensive upgrade, I think Torq is a great program, but it still has a long way to go to be the service we all users want. Review collected by and hosted on G2.com.

What problems is Torq AI SOC Platform solving and how is that benefiting you?

We implemented Torq workflows to streamline all security monitoring and management of events, using tickets that are sent to support teams and managed from the platform's network, thanks to these synchronizations between all workgroups we can keep all environments secure, repositories, and automate the entire system without fail. Torq provides a complete identify verification service, if it detects suspicious activity the program detects it and sends us alerts that are then handled by our specialized security team. We can handle bugs, IPs that are suspicious and manage for example a user's membership that was breached or stolen can be restored. Review collected by and hosted on G2.com.

Samruddha S.

Engineer

Mid-Market (51-1000 emp.)

1/19/2024

"The best Cyber Security Platform"

4.5/5

What do you like best about Torq AI SOC Platform?

It is one of the easiest installation, Cyber Security platform which ensures the safety and security issues do not occur. It has everything automated and is a no-code low-code platform and in case any incident occurs it helps to respond to them quickly so that there is no damage which occurs and helps in email security as well. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

It should have better technical documentation so that even a non-tech person can understand it. It can also hire good technical support people who have more clarity on how to serve and help the clients and end users. Review collected by and hosted on G2.com.

What problems is Torq AI SOC Platform solving and how is that benefiting you?

If there is something fishy happening in the network or some kind of problem, it helps a lot to detect them quickly and helps to mitigate them. It has an amazing response time by which the resources don't have to waste multiple man-hours to check whether there are any anomalies in the network, and once an alert pops in, then only the resource has to resolve it, thereby increasing productivity and security. Review collected by and hosted on G2.com.

Response from G2@Torq of Torq AI SOC Platform

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Thank you for your positive feedback on Torq's ease of installation and automated features. We understand your suggestion for better technical documentation and will work on improving this aspect. It's great to hear how Torq helps in quickly detecting and responding to network issues, ultimately benefiting productivity and security.

Edward W.

Mid-Market (51-1000 emp.)

1/4/2024

"Improving and maximizing Cybersecurity efficiency with Torq."

5/5

What do you like best about Torq AI SOC Platform?

I really like the user interface of Torq which provides user to access most features at one click.

Torq offers a great customer support that deals with every query of the user.

I like its ability to rapidly identify and automate a wide range of business and IT processes.

Also, It integrates well with existing systems which makes it invaluable addition to our security infrastructure.

The support team has been amazingly responsive to requests for help. Review collected by and hosted on G2.com.

What do you dislike about Torq AI SOC Platform?

Torq has a steep learning curve so it can be a challenge to beginners to use it at the beginning. Review collected by and hosted on G2.com.

What problems is Torq AI SOC Platform solving and how is that benefiting you?

The UI is very easy to navigate around with many options for getting as as granular as you want within your workflow.

Torq has helped us to save thousands of man hours on repetitive tasks.

Also, It has saved us money.

It provides you one of the best automation solution.

I highly recommend Torq. Review collected by and hosted on G2.com.

Response from G2@Torq of Torq AI SOC Platform

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Thank you for your positive feedback on Torq's user interface, customer support, and automation capabilities. We acknowledge the learning curve for beginners and are committed to enhancing our training resources to facilitate a smoother transition for new users. We appreciate your recommendation!