Torq AI SOC Platform Reviews & Product Details

HyperAgents are autonomous, intelligent agents that use AI to perform tasks and make decisions.

They can automate workflows across websites, applications, or enterprise systems.

Unlike traditional scripts, they are flexible, scalable, and capable of reasoning about actions. Review collected by and hosted on G2.com.

torq socrates on boarding

doesn't have buildin playbooks Review collected by and hosted on G2.com.

- Easy to automate multiple project cloud processes.

- Tool for reducing manual operations.

- Powerful system for creating cloud data analytics.

- Functional integration features.

- Big data manipulation is easy. Review collected by and hosted on G2.com.

Easy tools to get used to, and the training does not require much time. There are no issues with the functions, and the technical aspects are amazing. Review collected by and hosted on G2.com.

I really like that Torq has a no-code automation tool that lets our IT and security teams set up tasks like handling phishing emails or access requests without any coding. It saves time and helps us support students and staff more quickly. Review collected by and hosted on G2.com.

Torq could be better if it had more ready-made templates for schools, like ones for student onboarding, system access, or campus security messages. That would make it easier for universities to get started quickly. Review collected by and hosted on G2.com.

Quick and easy tool to automate cybersecurity processes. Review collected by and hosted on G2.com.

It requires some basic programming knowledge, but the product team have made enormous progress to close this barrier as much as possible. Review collected by and hosted on G2.com.

Warnings and alarms are available when needed. Data is provided in graph format. Data can be shared on social media platforms. Real-time location tracking is easy. I can easily customize the software theme. Security work is now faster with the new features. Review collected by and hosted on G2.com.

Customer care support can be improved. Give enough guidance to use the feature. Review collected by and hosted on G2.com.

Torq's AI capabilities provide large time saving opportunities in development and when utilized in production. Recently their addition of the transform AI tool has been a huge help, so I no longer have to crawl the JQ documentation to deal with transforming JSON data. I can simply write a plain text prompt and have Torq figure out the rest. I also frequently utilize the AI prompter as a starting point for new workflows in torq. They allow you to prompt their generative AI with the basic outline of a workflow and for basic workflows it can complete it itself or more complex ones it can build the template for you.

In production I have seen their new Socrates AI analyst autonomously execute playbooks, write summaries, and escalate cases. Review collected by and hosted on G2.com.

My main pain point with torq has been the lack of a git-like version control system. Which can become problematic when publish sends workflows straight into production. The Torq team has helped us development a work around where workflows require approval to be published, but there is no easy way to follow any gitflow convention such as having feature branches and a main branch. Review collected by and hosted on G2.com.

We have received consistent, excellent support from Torq at every stage. Even now that we're fully set up, we have a dedicated team that I know we can rely on anytime that we're running into bumps in the road. Workflows execute without issue, quickly, and the platform is super intuitive Review collected by and hosted on G2.com.

My ONLY piece of critical feedback revolves around the integrated AI agent. It does a decent job at recommending workflows, but the steps seem to run into issues when actually executing Review collected by and hosted on G2.com.

The amount of time that has been saved due to the flexibility in the automation workflows that can be created. The dashboard for presenting the current cases is intuitive and easy to navigate. Review collected by and hosted on G2.com.

As an end-user I do not have many valid dislikes with the platform. Sometimes the auto refresh for the dashboards does not complete and "ghost" cases can appear in the queue while they are being processed before they are auto resolved/closed. These are both small UI issues that overall do not significantly impact the usability. Review collected by and hosted on G2.com.

It lets you create powerful automation in minutes with it's drag-and-drop interface.

It lets you automate anything across cloud as well as on-premises environment. Review collected by and hosted on G2.com.

proper training is required for beginners Review collected by and hosted on G2.com.

Easy to setup automation workflows, lots of build-ins integration and the ability to custom add in house applications and APIs

One of the best customer support in the industry, fast and professional! Review collected by and hosted on G2.com.

Can take a while to learn how to use all the build-in tools and build a workflow fit for your needs.

But once you learn, it's a powerful tool to have! Review collected by and hosted on G2.com.