Text Request Reviews (960)

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Reviews

Text Request Reviews (960)

View 3 Video Reviews
4.6
960 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and efficient customer support of this platform, highlighting how quickly they can set up and manage communications. The intuitive interface allows for seamless interaction with clients, making it a valuable tool for businesses. However, some users note that the pricing can be on the higher side for frequent texting needs.

Pros & Cons

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CK
cindy k.
PSR
Mid-Market (51-1000 emp.)
"IT SEEMS TO BE GOING REALLY GOOD. WE ALL LIKE IT"
4/5
What do you like best about Text Request?

WE CAN TEXT PT INSTEAD OF CALLING AND IT TELLS US WHEN THE TEXT DID NOT GO THOUGH Review collected by and hosted on G2.com.

What do you dislike about Text Request?

IT DOES NOT ALERT YOU WHEN THEY TEXT BACK Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you for this review. We love that you are texting patients. We do have alerts and notifications that should alert you. Please reach out to success@textrequst.com

See how Text Request improved
BE
Bethany E.
Spark Program Director
Small-Business (50 or fewer emp.)
"Quick and easy messaging"
4.5/5
What do you like best about Text Request?

I love that I can recieve text messages back from our clients and quickly import hundreds of contacts in few minutes. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Our biggest issue with Text Request is message organization. When we have an ongoing one on one conversation it can be hard to keep that message at the top of our dashboard when we have 50 other messages that don't need responses in the way. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Bethany, thank you for taking the time to leave us a review.

ND
Nitz D.
Administrative Assistant
Enterprise (> 1000 emp.)
"PERFECT ADDITION!"
5/5
What do you like best about Text Request?

Text request helps us reach out to nurses and parents of our patients alike. This app makes it easy for us to keep track of important messages as well as reach out via mass text to assure everyone is on the same page! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

Nothing! This app is amazing and has never failed us! Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Nitz, thank you for leaving us a review. So glad that Text Request has never failed you

Grace B.
GB
Grace B.
Client Care Coordinator
Small-Business (50 or fewer emp.)
"Incredibly easy and convenient."
5/5
What do you like best about Text Request?

It makes communication with clients easy, quick, and convenient. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

The least helpful thing about text request is the continuous binging lol. I wish it only did it twice for one message instead of binging until you respond. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Grace, thank you for taking the time to leave us a review.

Morgan N.
MN
Morgan N.
Retail Store Manager
Mid-Market (51-1000 emp.)
"I love being able to reach out to my clients!"
5/5
What do you like best about Text Request?

I think Text Request is a great tool to use when I need to send out sales promotions, updates, or anything I need to reach out and communicate with customers. Not everyone has a voicemail box that is either empty or set up, and let's face it... some people just don't like to answer the phone, especially from an unknown number. This product helps reach those clients and potential customers and makes all-day cold calling obsolete so that I can get back to work! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I'm still looking for downsides to this product. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Morgan, thank you for leaving us a review. Happy to know that you are enjoying Text Request.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Useful Software for Mass Texts"
3.5/5
What do you like best about Text Request?

I like how easy it is to send templated messages to patients! We use it to send out appointment reminders, scheduling texts, and follow-up requests. It's quick and efficient. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

The interface is bright and uneasy on the eyes. I wish I could change the color of the background, size and style font, and have a bit more customization in the screen I use so often. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you for taking the time to leave us a review. I'll pass your dislike to our product team!

Allison L.
AL
Allison L.
Brand Manager/Systems Analyst/Marketing Specialist
Small-Business (50 or fewer emp.)
"The answer we've been searching for!"
5/5
What do you like best about Text Request?

Our office is a relatively new Text Request user, but we are loving it so far! We've been searching for a simple way to send mass texts to our Real Estate clients without having to sell our collective firstborns.😉A colleague recommended Text Request, and we're grateful they did. The system is extremely user-friendly and it's quick to use. Thank you for a great product! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I have zero complaints or dislikes about Text Request. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Allison, thank you for taking the time to leave us a review.

Erin C.
EC
Erin C.
Staffing specialist
Small-Business (50 or fewer emp.)
"Text request is very simple and user friendly."
5/5
What do you like best about Text Request?

Being able to contact our employees via text message is a major bonus for our company Review collected by and hosted on G2.com.

What do you dislike about Text Request?

I wish I was able to do it out of our database as a shortcut instead of another browser. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Erin, thank you for leaving us a review. We actually have a Chrome extension feature that allows you to text with Text Request while on another site, or CRM. Here is the info on it: https://www.textrequest.com/product/chrome-extension . You can also contact success@textrequest.com if you have any questions.

See how Text Request improved
Trent W.
TW
Trent W.
Marketing Manager
Small-Business (50 or fewer emp.)
"Affordable and great product - not a great experience with implementation team."
2.5/5
What do you like best about Text Request?

I appreciated how seamless the onboarding process was, how easy it is to use, and the speed/kindness that customer support has shown me through the process. The product is great and easy to use! Review collected by and hosted on G2.com.

What do you dislike about Text Request?

It looks like there are not a ton of Automotive Dealerships using this tool yet, so I am sure that is in-process. However, the integrations team has communicated multiple times with our website team that they are going to send us the code for website widgets, but have failed to do so for nearly 5 months now - resulting in us having to change up vendors. If you can't get us the things needed to properly use the tool, we can't keep paying for it. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Trent, thank you for leaving us a review. We would love to know what CRM you are using. Please reach out to success@textrequest.com and let them know.

AE
Abe E.
Business Development Executive
Small-Business (50 or fewer emp.)
"Would recommend"
4.5/5
What do you like best about Text Request?

I use it daily at work and one of the things i really like and use for text request are the group messages, they are really helpfull on spreading the word across multiple numbers, I also like how it doesn"t send a repeated text to numbers that already had opted out. It's really easy to use. Review collected by and hosted on G2.com.

What do you dislike about Text Request?

On sending individual text, it's really tiresome on modifying the tags for each message. Review collected by and hosted on G2.com.

Response from Ramey Miller of Text Request

Thank you for leaving us a review. Please reach out to success@textrequest.com