--- title: Telzio Reviews meta_title: 'Telzio Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Telzio works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 5 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Telzio Reviews **Vendor:** Telzio **Category:** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms) **Average Rating:** 4.1/5.0 **Total Reviews:** 5 ## About Telzio Telzio is a cloud business phone system built for companies that need reliable, flexible communication without the complexity of traditional PBX systems. Set up phone menus, call routing, voicemail, extensions, and auto attendants in minutes, with no hardware or IT expertise required. Manage everything from a web-based dashboard and scale instantly as your team grows. Key features include IVR phone menus, call queues, live call monitoring, SMS, toll-free and local numbers, call recording, and integrations with the tools your team already uses. Telzio serves businesses across healthcare, legal, retail, and professional services, with plans designed for small teams and enterprise deployments alike. Trusted by companies worldwide for mission-critical phone operations. ## Telzio Pros & Cons **What users like:** - Users appreciate the **ease of use** of Telzio, highlighting its simple layout and effortless setup for daily tasks. (2 reviews) - Users appreciate Telzio's **affordable pricing** combined with all essential features, making it a valuable tool for their practice. (1 reviews) - Users value the **excellent call quality** of Telzio, effectively handling a large volume of callers consistently. (1 reviews) - Users praise the **excellent customer support** of Telzio, enhancing their experience and daily operations. (1 reviews) - Users find the **easy setup** of Telzio effortless, making it ideal for daily use in their practice. (1 reviews) - Features (1 reviews) - Pricing (1 reviews) - Reliability (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users find Telzio's pricing **expensive** and feel that customer support is inadequate and unresponsive to issues. (2 reviews) - Users report significant **access issues** with Telzio, including lack of settings, glitches, and poor customer support. (1 reviews) - Users report significant **audio issues** with Telzio, affecting call volume and functionality during critical work hours. (1 reviews) - Users face **difficult settings management** with Telzio, lacking options and experiencing frustrating glitches and poor support. (1 reviews) - Users report frequent **downtime issues** with Telzio, affecting their ability to manage calls and access support effectively. (1 reviews) - Messaging Issues (1 reviews) - Missed Calls (1 reviews) - Mobile App Issues (1 reviews) - Poor Analytics (1 reviews) - Poor Customer Support (1 reviews) ## Telzio Reviews ### 1. Frustrated **Rating:** 3.0/5.0 stars **Reviewed by:** Deanne M. | Peer Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2024 **What do you like best about Telzio?** It does a good job supporting a large amount of callers most of the time . **What do you dislike about Telzio?** The beta version has none of the settings options the old version has, I can't adjust the volume of my calls or make the call full screen. customer support is a joke, and the app is full of glitches. I work on a 24 hour mental health care line and my app hasn't audibly rang in 2 weeks. Telzio has just continued to ask me ridiculous questions over email and in the meantime I can't take my eyes off my phone for my entire work shift. Had issues with incoming personal calls automatically putting my work calls on hold. For a year Telzio could only tell me they were aware of the problem and working on it. No weekend customer support. **What problems is Telzio solving and how is that benefiting you?** It does allow us to receive calls without us sharing our private information. ### 2. All of the bells and whistle **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew B. | Clinical Director and Owner, Mental Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Telzio?** Telzio is priced well and includes all of the features you may want or need. It's easy to use and setup and they have great customer support. We use it daily for a small therapy practice. **What do you dislike about Telzio?** After a year, the only critique is it would be helpful to have packaged rather than per usage pricing. **What problems is Telzio solving and how is that benefiting you?** Telzio covers a phone and texting solution for a medical practice. They provide a BAA and features in compliance with HIPAA. Additionally, it's easy to configure, is not priced per user, and most importantly, allows the administrator(s) to assign conversations to users by phone number. ### 3. As a simple dialer, its great not alot mess up there! **Rating:** 3.5/5.0 stars **Reviewed by:** Jon A. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2023 **What do you like best about Telzio?** As a simple dialer, its great not alot mess up there! My company started using Telzio as a salestool for us to use . The layout is real simple to use and interact with. **What do you dislike about Telzio?** Not alot For me I didn't deal with any recent issues using the dool. **What problems is Telzio solving and how is that benefiting you?** It was solving the issue of being remote and needing to use a company issued dialer. ### 4. Great tool during COVID **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2021 **What do you like best about Telzio?** Telzio has made it possible for us to function during COVID-19 as a staff of one. We can triage 60 callers at once and get them to the resources that they need! **What do you dislike about Telzio?** It's got quirks. You can't use Safari, you must have the browser window large enough, or you won't be able to pick up the phone, and you can't multitask within the app while on the phone - you have to open another browser window. **What problems is Telzio solving and how is that benefiting you?** We can triage 60 callers at once, even with a staff of one, and get them to the competent volunteer who can provide the help they need. It's like having another staff (or a few). ### 5. High quality business phone calls! **Rating:** 5.0/5.0 stars **Reviewed by:** Pratheek A. | Solutions Engineer, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** November 01, 2019 **What do you like best about Telzio?** Get your own local number and connect globally and locally sitting out of your office. Supports all devices from my mobile to the laptop. Smooth and quick! I'm also using the T2S feature, and my god, it's naturally beautiful! **What do you dislike about Telzio?** I've not found anything to dislike yet, I've always been comfortable using Telzio! :D **Recommendations to others considering Telzio:** Quick, almost cheap, amazing UI! **What problems is Telzio solving and how is that benefiting you?** I deal with clients in the US, and connecting them through domestic providers has created a hole in my pocket. With Telzio and getting a local number, it's become much cheaper and quicker to connect with them! :D ## Telzio Discussions - [What is Telzio used for?](https://www.g2.com/discussions/what-is-telzio-used-for) - [View Telzio pricing details and edition comparison](https://www.g2.com/products/telzio/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+18%3A30%3A26+-0500&secure%5Bsession_id%5D=b050d5b5-7db7-4668-a564-67379593c8fc&secure%5Btoken%5D=19e6261ad13bae87055455e1ad8052f9113092b1a0025fd0763e5db3a414aaa2&format=llm_user) ## Telzio Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top Telzio Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.5/5.0 (2,026 reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - 4.4/5.0 (4,037 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,812 reviews)