# TapOnIt Reviews **Vendor:** TapOnIt **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 5.0/5.0 **Total Reviews:** 10 ## About TapOnIt Transform how you communicate with your customers and take your business to the next level with TapOnIt’s powerful SMS and Multi-image MMS marketing and communications platform, designed to help businesses engage with their audience and drive more sales. How can TapOnIt help your business? Guaranteed Brand Visibility Text messaging is a highly effective alternative to low email open rates, tricky social media algorithms, and expensive paid advertising. With a 99% open rate, text messages offer unparalleled visibility and engagement, making it easy for businesses to connect with customers, increase engagement, and drive revenue. Better Communication TapOnIt is the only text platform that enables brands to send multiple pieces of content within a single text message. With the ability to send up to 9 images or an animated GIF, brands can provide a more dynamic and visually appealing messaging experience for their customers, resulting in greater engagement and conversions. Boosted Engagement Boost your customer experience and engagement with a branded Content Hub that offers a seamless user experience. From here, you audience can learn more about your brand, share content with friends, redeem offers, favorite content, and more. More Customer Data and Insights Use TapOnIt to collect invaluable first-party data on your customers, build loyalty among your followers, and grow organically with the share functionality. Gain deeper insights into your customers’ preferences, behaviors, and interests to create more targeted and effective marketing strategies. ## TapOnIt Pros & Cons **What users like:** - Users find the **ease of use** of TapOnIt exceptional, seamlessly integrating multiple media assets in messages. (1 reviews) - Users praise the **user-friendly** nature of TapOnIt, making it simple to include multiple media assets seamlessly. (1 reviews) **What users dislike:** - Users feel TapOnIt is **expensive** , yet acknowledge it offers great value for the price paid. (1 reviews) ## TapOnIt Reviews ### 1. Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Sara S. | Owner and Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2026 **What do you like best about TapOnIt?** TapOnIt is easy to use, and their customer support is the best. **What do you dislike about TapOnIt?** It’s a bit expensive, and I don’t really have a clear way to measure the ROI, which makes it harder to judge the overall value. **What problems is TapOnIt solving and how is that benefiting you?** Our product is very colorful, and people respond well when they can see an image of it. Because of that, being able to send both text and images is very important to our marketing strategy. ### 2. Awesome Platform; BEST Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Caleb . | Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2024 **What do you like best about TapOnIt?** The platform offers more than just basic SMS text, but also offers MMS and other eye-catching features for messages to help drive conversions. The platform is well thought-out and user firendly. But by far, the Customer Service is EXCEPTIONAL! They are always willing to help and even open to consider new ideas. **What do you dislike about TapOnIt?** While they do have integrations with popular platforms, I'm sure some might like to see others included. But we are quite pleased with the integrations currently available. **What problems is TapOnIt solving and how is that benefiting you?** We wanted to create a custom sweepstakes campaign that leveraged driving customer in-store foot traffic in order to "pre-qualify" for entry. They helped us brainstorm and create a way to achieve this! They also helped us assess our previous campaigns and current strategies for sign-ups, and gave excellent recommendations on how to grow our subscriber base and increase conversions/engagement. ### 3. TapOnIt Rocks for Minor Professional Sports **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about TapOnIt?** How easy it is to include multiple media assets in one text and the user friendlieness of the platform. **What do you dislike about TapOnIt?** As with everything, I wish the platform was less expensive. But it is worth every penny. **What problems is TapOnIt solving and how is that benefiting you?** Mass text marketing ### 4. Great Text Marketing Platform & Support Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Ellie K. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about TapOnIt?** They have cutting edge technology and staff to help walk you through trends, troubleshooting, and coming up with the best strategy for our business. **What do you dislike about TapOnIt?** Not much - they are a great company to work with! **What problems is TapOnIt solving and how is that benefiting you?** We have loved incorporating text marketing with TapOnIt into our digital marketing strategy over the last few years and how it’s taught us how to better connect with our customers relationally. We love getting creative in how to share planting inspiration, seasonal tips, holiday greetings, sales sneak peeks, and text list-specific deals. As we learn and experiment more with texts, we are loving how it’s building relationships with our customers instead of just sending them sales. Catering to our customers through text marketing is a quick, easy way to send them instant updates right to their phone that results in more people coming into the greenhouse and seeing what we have to offer them each season and walking out with armloads of goodies! ### 5. Great product and amazing team! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie T. | Brand Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2023 **What do you like best about TapOnIt?** TapOnIt's product is an extremely easy-to-use and effective communication platform that brings texting to life in vibrant new ways. Their solutions are simple, yet powerful, offering rich media marketing, API integrations, creative support and strategy and more. I highly recommend the company for brands looking to get into the world of text-to-consumer marketing. **What do you dislike about TapOnIt?** It was really on us not being fully resourced to manage the platform to really dive into all the tools and capabilities available. **What problems is TapOnIt solving and how is that benefiting you?** To improve our guest efficiencies and market our offers to a new audience. ### 6. Marketing and customer communication made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Kate T. | President/General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2023 **What do you like best about TapOnIt?** TapOnIt is user friendly for bother marketer and consumer. You can catch their attention visually and get your message out quickly and to a large number of people. **What do you dislike about TapOnIt?** No downsides discovered yet. I wish more business used the mms capabilities of TapOnIt so I could benefit as a consumer like my customers do. **What problems is TapOnIt solving and how is that benefiting you?** Reaching my customers directly in a media and social media world the is deeply fragmented and hard to navigate. TapOnIt allows me to message my customers and/or local customers in a instant and in a way that is easy for them to use and 99.9% guaranteed impression ### 7. Review from Meadows Farms Nurseries. **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby L. | Vice President, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about TapOnIt?** They present great ideas on ways to build your list and methods to use text messaging to draw people into our store. **What do you dislike about TapOnIt?** Nothing comes to mind. I have no problems working with them. **What problems is TapOnIt solving and how is that benefiting you?** They are allowing us to reach loyal customers who prefer to get notice of the information about our stores via text messaging. ### 8. Best SMS/MMS solution out there **Rating:** 5.0/5.0 stars **Reviewed by:** Casey T. | Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about TapOnIt?** Katie and team go above and beyond, theyre true partners and a huge value add. **What do you dislike about TapOnIt?** Not much, but more API integrations to our current stack would help a lot. **What problems is TapOnIt solving and how is that benefiting you?** We were using competitors and our loyalty providers and had character limits and issues with engagement, TapOnIt solved all of it. ### 9. A great tool for marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about TapOnIt?** The staff of TapOnIt are some of the best that I've had the pleasure of working with. They are very friendly and helpful, and are always available to provide support. **What do you dislike about TapOnIt?** The audience segmentation for sending texts is still a work in progress, though they have made some improvements since we first began using the product. It's not a huge problem for us, but it can be a pain point at times. **What problems is TapOnIt solving and how is that benefiting you?** We are looking to expand our audience beyond our email list to capture new customers who are also part of the younger demographic we'd like to expand into. Text marketing is proving to be a great way to do this. ### 10. A great partner for SMS & MMS Marketing **Rating:** 5.0/5.0 stars **Reviewed by:** Zach G. | Director of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2023 **What do you like best about TapOnIt?** They've built a straight forward platform that's easy to use from the user and admin side. **What do you dislike about TapOnIt?** The limitations are less about TapOnIt and more about some of the carrier restrictions. **What problems is TapOnIt solving and how is that benefiting you?** We use TapOnIt to communicate directly to our most valued customers in the form of a text club. It's a quick and effective way to ensure the audience will be aware of and upcoming event we're hosting. - [View TapOnIt pricing details and edition comparison](https://www.g2.com/products/taponit/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+05%3A16%3A44+-0500&secure%5Bsession_id%5D=f9a5233a-00c7-4f84-9fff-d5ce2113f459&secure%5Btoken%5D=875039f8250e8aeb216e763cc06dcb1c47f8300fc3ecf7310b537a6100eff29e&format=llm_user) ## TapOnIt Integrations - [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) ## TapOnIt Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TapOnIt Alternatives - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,374 reviews) - [Braze](https://www.g2.com/products/braze/reviews) - 4.5/5.0 (1,656 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - 4.6/5.0 (1,300 reviews)