Scripting things like new computer setups and installing third party software is very easy. As a one man shop with a break-fix/MSP hybrid model I also appreciate one flat fee, and not having to pay per seat. This makes it easy to throw a Syncro agent on all of my non-managed clients for basic monitoring and alerting, as well as ease of remote support in the future. The number of integrations with commonly used tech products is also helpful. Review collected by and hosted on G2.com.

There are still numerous known issues that remain unresolved. While most of these problems do not impact me directly, it is somewhat troubling to see that they persist. Development on the RMM side appears to have slowed considerably, with more attention now being given to the PSA and integrations. Personally, I would prefer to see greater development efforts dedicated to computer management, as that is ultimately what our customers rely on us for. Review collected by and hosted on G2.com.

Syncro stands out for its ease of use. After struggling with other platforms that were challenging to learn and navigate, I found Syncro to be straightforward and highly intuitive. It's clear that the software was designed by professionals with IT experience, as they understand exactly what technicians need from such a system. I also appreciate the scripting feature, which allows me to run pre-defined scripts on client devices without needing to connect to the PC beforehand. Review collected by and hosted on G2.com.

Connecting to client devices using Syncro can occasionally be slow, and I’ve noticed there isn’t an option to automatically reconnect to a device after it restarts. Review collected by and hosted on G2.com.

Syncro is a robust all-in-one platform designed for MSPs seeking RMM, PSA, scripting, and essential automation features in a single solution, without the added complexity or expense of larger enterprise tools. One of its standout features is the integrated PowerShell scripting engine, which enables us to automate processes such as onboarding, offboarding, compliance reporting, monitoring, and remediation. This flexibility aligns well with the practical workflows of MSPs. Review collected by and hosted on G2.com.

Some of the more advanced features depend on creative scripting instead of built-in UI controls, which may present a learning curve for teams with less technical experience. While the reporting capabilities are functional, they could be more refined and offer greater customization options by default. Additionally, certain aspects like alert tuning and permissions would be improved with more detailed, granular controls. Review collected by and hosted on G2.com.

I like the ability to run reports to see what software is installed and automate script deployment with Syncro. Review collected by and hosted on G2.com.

I find it frustrating that I can't run more in-depth reports with Syncro. Most of the reports seem to be just built in, and you can't write your own, which is a limitation for me. Review collected by and hosted on G2.com.

I use Syncro as an IT Manager and find it to be a complete tool for everything. It allows me to see all onsite and remote work in one place, manage all inventory, invoicing, and even provides remote assistance tools for all aspects of the company. I like the reports and alerts, which help provide good service to our clients. It's fantastic for managing our clients, providing them support, managing their tickets, keeping them updated, and generating reports of their systems. The alerts help us act fast, ensuring minimal downtime for our clients. Overall, I've had a great experience with Syncro. Review collected by and hosted on G2.com.

I got feedback from my clients that they don't like the client portal that much. Review collected by and hosted on G2.com.

I find Syncro to be a fabulous MSP tool, a great asset for an IT company as it fulfills all our needs in one place at an amazing price point. We use it for PSA, Endpoint management, and it's working out great. The scripting and PowerShell functionality are incredibly helpful, especially with the amazing public library for pre-ready scripts and perfect ticketing. It helps manage whole organization systems and works well with multi-tenants, making life easier. Syncro also has lots of automations and is an all-rounder for IT companies. The initial setup was hassle-free, and we grasped it quickly thanks to the team. Review collected by and hosted on G2.com.

I don't see much as a limitation but I'd like to see a better UI for remote desktop. I personally feel that it's a bit laggy and the UX can be improved. Review collected by and hosted on G2.com.

I find Syncro easy to customize, which helps me keep our client information organized. It also effectively keeps our tickets and client details well-organized. Review collected by and hosted on G2.com.

The search function could always use improvement. I find that the general search works better than the added 'smart ticket search' feature that was added. But I wish there was a way to sort the things I'm searching for. Also, I find that when searching for a client by email address - it doesn't always pull up even though the email address is listed in the client data. Review collected by and hosted on G2.com.

We invested in Syncro when we started as an IT company, and it's an amazing asset that fulfills all our needs. It has an amazing ticketing portal that helps manage tickets, and the built-in Remote Desktop tool is also amazing. I like the endpoint management from where you can run scripts and PowerShell. It's awesome. The endpoint installed RMM sends alerts, so we get to know as soon as a problem occurs. The initial setup of Syncro was an amazing experience, very straightforward. Review collected by and hosted on G2.com.

I like to see temporary remote access on the Remote Desktop tool. We would like to assist clients without installing a permanent RMM agent in their client. We need something for just one-time sessions like temporary access, and it should remove the agent as soon as we disconnect. Review collected by and hosted on G2.com.

How easy it is to learn, it does most of what we want but without being unnecessarily over complicated. Review collected by and hosted on G2.com.

Sometimes it can be difficult or impossible to get certain data from the information that is known to be present on Syncro. Review collected by and hosted on G2.com.

The scripting in Syncro is the best I’ve used, and I really like that everything is in one place both tickets and devices. Review collected by and hosted on G2.com.

You can’t bulk-change the due dates on tickets, and the quoting system in Syncro isn’t very good. Review collected by and hosted on G2.com.