I find Syncro's GUI and user experience to be excellent. It's very fast and I never have issues, making it very reliable. I also appreciate how easy it is to integrate with other systems. The overall system is great and I absolutely love the pricing model. It's incredibly easy to use with not a large learning curve to figure out how it works. The background tools for remote administration are great, and we love that the pricing model means we don't get charged for every endpoint, making things easier to administer and keeping our customers happy. The initial setup of Syncro was extremely easy. Review collected by and hosted on G2.com.

I wish the billing system was better and more integrated with Bitdefender. It's easy to install it, but the systems are still separate, and we need to sign in to another platform for higher-level administration and removal tasks. Review collected by and hosted on G2.com.

Intuitive UI/UX makes it easy to pick Syncro up and figure out how to use it. System is really responsive with great integrations that allows you to manage multiple tools (think backups, anti-virus, and M365) to be managed through a single platform. We haven't had the need to reach out to support as Syncro just works and any issues that came up, we were able to address internally.

You are 100% making your worth of money with Syncro. Review collected by and hosted on G2.com.

The main issue we have is with lack of some features when it comes to rules and automation tasks. None of the issues are major enough to cause a headache but would be a "nice to have". For example, as it stands Ticket Rules only support "AND" so you can't have multiple options defined in a single rule if you only need one of them to work, forcing you to make multiple rules instead of one. Review collected by and hosted on G2.com.

I use Syncro for monitoring all my IT infrastructure, ticketing, inventory, and remote support. It's very easy to use and saves me time with tickets, alerts, and infrastructure management. Syncro has a ton of features, allowing me to track time and problems through ticket creation and receive great alerts that keep me informed of any issues. The tools within Syncro let me access remote devices and perform remote troubleshooting, while also allowing me to see historical data, recurring issues, and detailed information about my monitored equipment. The initial setup was super easy compared to other RMM tools I've used in the past. Review collected by and hosted on G2.com.

I don't have any dislikes with Syncro. Review collected by and hosted on G2.com.

I find Syncro really easy to use, which is great for managing my IT Support business. The platform provides fast support for customers and is easy to understand. What I like most is the interface; it is straightforward even for new hires, which means we can get up and running with very minimal training time. The scripting feature is super easy, it executes quickly, and can be scheduled at convenient times. It makes deploying scripts to endpoints easy to build, test, and deploy. Review collected by and hosted on G2.com.

I think Syncro could improve its payment processors because there aren't many affordable options, and it lacks historical performance reports. The reports in general aren't really that useful, and there aren't many ACH options from reliable providers. Review collected by and hosted on G2.com.

Syncro has integrated AI into the system. When I take a look on a ticket with many long conversations back and forth, AI will summarize the content of those conversations for me, so I do not need to scroll down to read it. Review collected by and hosted on G2.com.

When I execute the script, after the script has just finished, the script disappears, and it takes around 30 seconds for the script to appear on the script history, so I do not know if the script is completed or failed. Review collected by and hosted on G2.com.

I love using Syncro for managing our clients' endpoints remotely. It's very nice for installing applications, assigning policies, and running scripts. I appreciate having unified client information where everything is saved in the same source, which makes it easy to check contacts, locations, billing history, and tickets. The RMM alerts are very good for checking the endpoint's status and generating alerts. I also enjoy the integration with tools like Splashtop to connect remotely, plus it was very simple to set up by adding all the client's information. Syncro is a great tool, and I'd definitely rate it a 10! Review collected by and hosted on G2.com.

The RMM alerts need to be more detailed. Some basic messages like 'Bad block on HDD1' should provide more specific information on the hard drives. More integrated apps would be beneficial, including options to add AI. Also, having a dedicated section for documentation would be good. Review collected by and hosted on G2.com.

I find Syncro incredibly easy to use with its friendly GUI and quick setup, which didn't take much of our time. It's been a relief to have it, as it's removed many issues from my shoulders, like updating our devices across various countries and offices. The interface is straightforward, and the support team is great. Also, the installation and configuration were very easy and efficient. Review collected by and hosted on G2.com.

I find updating the drivers a bit of a hassle because Syncro only supports Intel and a few brand names. Also, I can't install Syncro on Linux, which limits its use for our team. Review collected by and hosted on G2.com.

I like being able to sync with Microsoft 365 so that we can easily block access to an account in case there is a potentially compromised account without having to log on to the admin platform of that company. That and the tabs up top that make everything accessible without having to think about where a feature might be. Review collected by and hosted on G2.com.

It’s frustrating that I can’t assign a single asset to two different end users. In a few very specific situations, having that option would have been really helpful. Review collected by and hosted on G2.com.

Syncro is very intuitive and easy to use. I’ve been working on PCs on the bench for 30 years, but this is my first foray into the MSP world. The remote support features and endpoint details are especially handy and make a real difference in day-to-day MSP work. Review collected by and hosted on G2.com.

I wish it had a Trend Micro plug in as this is the AV I want to use for non-commercial MSP clients. Review collected by and hosted on G2.com.

I find Syncro simple to use yet versatile and powerful, which is great for managing tickets, assets, and customers. Being able to access and manage clients' work all within a few browser tabs is really convenient. It helps me keep track of the work I need to do, and lets me run scripts remotely without hassle. I also found the initial setup to be pretty easy. Review collected by and hosted on G2.com.

The remote access features could be improved upon. Specifically, I'd like to see a better interface for running PowerShell remotely or for looking at processes. Other than that, I'm very satisfied. Review collected by and hosted on G2.com.